Api Wrapper For 8x8 phonesystem reporting api
Since 8x8 phone system api suck, and here is the ruby gem that act as the api wrapper to make your life a little bit easier.
Installation
Add this line to your application's Gemfile:
gem 'ApiWrapperFor8x8'
And then execute:
$ bundle
Or install it yourself as:
$ gem install ApiWrapperFor8x8
Usage
Setup
@api_connection = ApiWrapperFor8x8::Connection.new({
:username => 'foo', # your username for 8x8
:password => 'bar' # your password for 8x8
})
Params for each call
Date range: it has to be a iso8601 format and a string with comma separated, Ex "#(Time(Time.now-3600*24)(Time.now-3600*24).iso8601,Time(Time.now-3600*24).iso8601,Time.now(Time.now-3600*24).iso8601,Time.now.iso8601" Timezone: it need to be following: list_of_timezone[http://en.wikipedia.org/wiki/List_of_zoneinfo_time_zones], Ex. America/Los_Angeles It has more params, which can be seen on 8x8 site[http://www.8x8.com/Support/BusinessSupport/Documentation/VirtualContactCenterDocumentation/VirtualContactCenterStats.aspx]
Channel
Get a list of channels
@api_coonection.channel_list
Get a list of agnets
@api_coonection.agent_list
Get a list of agnet details
@api_coonection.agents_details({:d => 'YOUR DATE RANGE', :tz => 'YOUR TIMEZONE'}, {FILTER OPTIONS})
Contributing
- Fork it
- Create your feature branch (
git checkout -b my-new-feature
) - Commit your changes (
git commit -am 'Add some feature'
) - Push to the branch (
git push origin my-new-feature
) - Create new Pull Request