Roart

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by PJ Davis github.com/pjdavis/roart

DESCRIPTION:

If you are using Best Practical’s Request Tracker (RT) and you need to interact with tickets from other applications, Roart provides an interface that is slightly reminiscent of ActiveRecord.

FEATURES/PROBLEMS:

  • Access RT Tickets through an ActiveRecord like API

  • This has only been tested against RT 3.6. Changes to the REST interface in later versions of RT may break stuff.

SYNOPSIS:

  • Create a class to interact with your ticket system

    require 'rubygems'
require 'roart'

class Ticket < Roart::Ticket
  connection :server => 'http://my.rt.server.com', :user => 'myuser', :pass => 'mypass'

end

  • Search for tickets

    my_tickets = Ticket.find(:all, :queue => 'Scutters', :status => [:new, :open])
my_tickets.each do |ticket|
  puts ticket.subject
end

#-> New John Wayne packages
#-> Medi-lab training

  • See all info for a ticket

    my_ticket = Ticket.find(:first, :queue => 'Issues', :status => :new)
ticket.creator #-> [email protected]
ticket.subject #-> Where is the Bomb?

  • Get history for a ticket

    my_ticket.histories #-> Returns an array of history objects

  • Create a new ticket

    issue = Ticket.new(:queue => 'some_queue', :subject => 'This is not working for me')
issue.id #-> 'ticket/new'
issue.save
issue.id #-> 23423

  • Update a ticket

    ticket = Ticket.find(23452)
ticket.subject #-> "Some Subject for a ticket."
ticket.subject #-> "Smoke me a kipper, I'll be back for breakfast."
ticket.save
ticket.subject #->"Smoke me a kipper, I'll be back for breakfast."

  • Comment on a Ticket

    ticket = Ticket.find(23452)
ticket.comment("This is a lovely Ticket", :time_worked => 45, :cc => '[email protected]'))

REQUIREMENTS:

  • mechanize

  • A working RT3 install.

INSTALL:

$ gem sources -a http://gems.github.com
$ sudo gem install pjdavis-roart

LICENSE:

        (C) PJ Davis <[email protected]>

This program is free software; you can redistribute it and/or modify it under
the terms of the WTFPL, Version 2, as
published by Sam Hocevar. See http://sam.zoy.org/wtfpl/ for more details.