Class: Google::Cloud::ContactCenterInsights::V1::ContactCenterInsights::Client

Inherits:
Object
  • Object
show all
Includes:
Paths
Defined in:
lib/google/cloud/contact_center_insights/v1/contact_center_insights/client.rb

Overview

Client for the ContactCenterInsights service.

An API that lets users analyze and explore their business conversation data.

Defined Under Namespace

Classes: Configuration

Instance Attribute Summary collapse

Class Method Summary collapse

Instance Method Summary collapse

Methods included from Paths

#analysis_path, #conversation_path, #conversation_profile_path, #issue_model_path, #issue_path, #location_path, #participant_path, #phrase_matcher_path, #recognizer_path, #settings_path, #view_path

Constructor Details

#initialize {|config| ... } ⇒ Client

Create a new ContactCenterInsights client object.

Examples:


# Create a client using the default configuration
client = ::Google::Cloud::ContactCenterInsights::V1::ContactCenterInsights::Client.new

# Create a client using a custom configuration
client = ::Google::Cloud::ContactCenterInsights::V1::ContactCenterInsights::Client.new do |config|
  config.timeout = 10.0
end

Yields:

  • (config) —

    Configure the ContactCenterInsights client.

Yield Parameters:



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# File 'lib/google/cloud/contact_center_insights/v1/contact_center_insights/client.rb', line 126

def initialize
  # These require statements are intentionally placed here to initialize
  # the gRPC module only when it's required.
  # See https://github.com/googleapis/toolkit/issues/446
  require "gapic/grpc"
  require "google/cloud/contactcenterinsights/v1/contact_center_insights_services_pb"

  # Create the configuration object
  @config = Configuration.new Client.configure

  # Yield the configuration if needed
  yield @config if block_given?

  # Create credentials
  credentials = @config.credentials
  # Use self-signed JWT if the endpoint is unchanged from default,
  # but only if the default endpoint does not have a region prefix.
  enable_self_signed_jwt = @config.endpoint.nil? ||
                           (@config.endpoint == Configuration::DEFAULT_ENDPOINT &&
                           !@config.endpoint.split(".").first.include?("-"))
  credentials ||= Credentials.default scope: @config.scope,
                                      enable_self_signed_jwt: enable_self_signed_jwt
  if credentials.is_a?(::String) || credentials.is_a?(::Hash)
    credentials = Credentials.new credentials, scope: @config.scope
  end
  @quota_project_id = @config.quota_project
  @quota_project_id ||= credentials.quota_project_id if credentials.respond_to? :quota_project_id

  @operations_client = Operations.new do |config|
    config.credentials = credentials
    config.quota_project = @quota_project_id
    config.endpoint = @config.endpoint
    config.universe_domain = @config.universe_domain
  end

  @contact_center_insights_stub = ::Gapic::ServiceStub.new(
    ::Google::Cloud::ContactCenterInsights::V1::ContactCenterInsights::Stub,
    credentials: credentials,
    endpoint: @config.endpoint,
    endpoint_template: DEFAULT_ENDPOINT_TEMPLATE,
    universe_domain: @config.universe_domain,
    channel_args: @config.channel_args,
    interceptors: @config.interceptors,
    channel_pool_config: @config.channel_pool
  )
end

Instance Attribute Details

#operations_client ⇒ ::Google::Cloud::ContactCenterInsights::V1::ContactCenterInsights::Operations (readonly)

Get the associated client for long-running operations.

Returns:



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# File 'lib/google/cloud/contact_center_insights/v1/contact_center_insights/client.rb', line 178

def operations_client
  @operations_client
end

Class Method Details

.configure {|config| ... } ⇒ Client::Configuration

Configure the ContactCenterInsights Client class.

See Configuration for a description of the configuration fields.

Examples:


# Modify the configuration for all ContactCenterInsights clients
::Google::Cloud::ContactCenterInsights::V1::ContactCenterInsights::Client.configure do |config|
  config.timeout = 10.0
end

Yields:

  • (config) —

    Configure the Client client.

Yield Parameters:

Returns:



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# File 'lib/google/cloud/contact_center_insights/v1/contact_center_insights/client.rb', line 59

def self.configure
  @configure ||= begin
    namespace = ["Google", "Cloud", "ContactCenterInsights", "V1"]
    parent_config = while namespace.any?
                      parent_name = namespace.join "::"
                      parent_const = const_get parent_name
                      break parent_const.configure if parent_const.respond_to? :configure
                      namespace.pop
                    end
    default_config = Client::Configuration.new parent_config

    default_config.timeout = 60.0
    default_config.retry_policy = {
      initial_delay: 1.0, max_delay: 10.0, multiplier: 1.3, retry_codes: [14]
    }

    default_config
  end
  yield @configure if block_given?
  @configure
end

Instance Method Details

#bulk_analyze_conversations(request, options = nil) ⇒ ::Gapic::Operation #bulk_analyze_conversations(parent: nil, filter: nil, analysis_percentage: nil, annotator_selector: nil) ⇒ ::Gapic::Operation

Analyzes multiple conversations in a single request.

Examples:

Basic example

require "google/cloud/contact_center_insights/v1"

# Create a client object. The client can be reused for multiple calls.
client = Google::Cloud::ContactCenterInsights::V1::ContactCenterInsights::Client.new

# Create a request. To set request fields, pass in keyword arguments.
request = Google::Cloud::ContactCenterInsights::V1::BulkAnalyzeConversationsRequest.new

# Call the bulk_analyze_conversations method.
result = client.bulk_analyze_conversations request

# The returned object is of type Gapic::Operation. You can use it to
# check the status of an operation, cancel it, or wait for results.
# Here is how to wait for a response.
result.wait_until_done! timeout: 60
if result.response?
  p result.response
else
  puts "No response received."
end

Overloads:

  • #bulk_analyze_conversations(request, options = nil) ⇒ ::Gapic::Operation

    Pass arguments to bulk_analyze_conversations via a request object, either of type BulkAnalyzeConversationsRequest or an equivalent Hash.

    Parameters:

    • request (::Google::Cloud::ContactCenterInsights::V1::BulkAnalyzeConversationsRequest, ::Hash) —

      A request object representing the call parameters. Required. To specify no parameters, or to keep all the default parameter values, pass an empty Hash.

    • options (::Gapic::CallOptions, ::Hash) (defaults to: nil) —

      Overrides the default settings for this call, e.g, timeout, retries, etc. Optional.

  • #bulk_analyze_conversations(parent: nil, filter: nil, analysis_percentage: nil, annotator_selector: nil) ⇒ ::Gapic::Operation

    Pass arguments to bulk_analyze_conversations via keyword arguments. Note that at least one keyword argument is required. To specify no parameters, or to keep all the default parameter values, pass an empty Hash as a request object (see above).

    Parameters:

    • parent (::String) (defaults to: nil) —

      Required. The parent resource to create analyses in.

    • filter (::String) (defaults to: nil) —

      Required. Filter used to select the subset of conversations to analyze.

    • analysis_percentage (::Float) (defaults to: nil) —

      Required. Percentage of selected conversation to analyze, between [0, 100].

    • annotator_selector (::Google::Cloud::ContactCenterInsights::V1::AnnotatorSelector, ::Hash) (defaults to: nil) —

      To select the annotators to run and the phrase matchers to use (if any). If not specified, all annotators will be run.

Yields:

  • (response, operation) —

    Access the result along with the RPC operation

Yield Parameters:

  • response (::Gapic::Operation)
  • operation (::GRPC::ActiveCall::Operation)

Returns:

  • (::Gapic::Operation)

Raises:

  • (::Google::Cloud::Error) —

    if the RPC is aborted.



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# File 'lib/google/cloud/contact_center_insights/v1/contact_center_insights/client.rb', line 1180

def bulk_analyze_conversations request, options = nil
  raise ::ArgumentError, "request must be provided" if request.nil?

  request = ::Gapic::Protobuf.coerce request, to: ::Google::Cloud::ContactCenterInsights::V1::BulkAnalyzeConversationsRequest

  # Converts hash and nil to an options object
  options = ::Gapic::CallOptions.new(**options.to_h) if options.respond_to? :to_h

  # Customize the options with defaults
  metadata = @config.rpcs.bulk_analyze_conversations.metadata.to_h

  # Set x-goog-api-client and x-goog-user-project headers
  metadata[:"x-goog-api-client"] ||= ::Gapic::Headers.x_goog_api_client \
    lib_name: @config.lib_name, lib_version: @config.lib_version,
    gapic_version: ::Google::Cloud::ContactCenterInsights::V1::VERSION
  metadata[:"x-goog-user-project"] = @quota_project_id if @quota_project_id

  header_params = {}
  if request.parent
    header_params["parent"] = request.parent
  end

  request_params_header = header_params.map { |k, v| "#{k}=#{v}" }.join("&")
  metadata[:"x-goog-request-params"] ||= request_params_header

  options.apply_defaults timeout:      @config.rpcs.bulk_analyze_conversations.timeout,
                         metadata:     metadata,
                         retry_policy: @config.rpcs.bulk_analyze_conversations.retry_policy

  options.apply_defaults timeout:      @config.timeout,
                         metadata:     @config.metadata,
                         retry_policy: @config.retry_policy

  @contact_center_insights_stub.call_rpc :bulk_analyze_conversations, request, options: options do |response, operation|
    response = ::Gapic::Operation.new response, @operations_client, options: options
    yield response, operation if block_given?
    return response
  end
rescue ::GRPC::BadStatus => e
  raise ::Google::Cloud::Error.from_error(e)
end

#bulk_delete_conversations(request, options = nil) ⇒ ::Gapic::Operation #bulk_delete_conversations(parent: nil, filter: nil, max_delete_count: nil, force: nil) ⇒ ::Gapic::Operation

Deletes multiple conversations in a single request.

Examples:

Basic example

require "google/cloud/contact_center_insights/v1"

# Create a client object. The client can be reused for multiple calls.
client = Google::Cloud::ContactCenterInsights::V1::ContactCenterInsights::Client.new

# Create a request. To set request fields, pass in keyword arguments.
request = Google::Cloud::ContactCenterInsights::V1::BulkDeleteConversationsRequest.new

# Call the bulk_delete_conversations method.
result = client.bulk_delete_conversations request

# The returned object is of type Gapic::Operation. You can use it to
# check the status of an operation, cancel it, or wait for results.
# Here is how to wait for a response.
result.wait_until_done! timeout: 60
if result.response?
  p result.response
else
  puts "No response received."
end

Overloads:

  • #bulk_delete_conversations(request, options = nil) ⇒ ::Gapic::Operation

    Pass arguments to bulk_delete_conversations via a request object, either of type BulkDeleteConversationsRequest or an equivalent Hash.

    Parameters:

    • request (::Google::Cloud::ContactCenterInsights::V1::BulkDeleteConversationsRequest, ::Hash) —

      A request object representing the call parameters. Required. To specify no parameters, or to keep all the default parameter values, pass an empty Hash.

    • options (::Gapic::CallOptions, ::Hash) (defaults to: nil) —

      Overrides the default settings for this call, e.g, timeout, retries, etc. Optional.

  • #bulk_delete_conversations(parent: nil, filter: nil, max_delete_count: nil, force: nil) ⇒ ::Gapic::Operation

    Pass arguments to bulk_delete_conversations via keyword arguments. Note that at least one keyword argument is required. To specify no parameters, or to keep all the default parameter values, pass an empty Hash as a request object (see above).

    Parameters:

    • parent (::String) (defaults to: nil) —

      Required. The parent resource to delete conversations from. Format: projects/{project}/locations/{location}

    • filter (::String) (defaults to: nil) —

      Filter used to select the subset of conversations to delete.

    • max_delete_count (::Integer) (defaults to: nil) —

      Maximum number of conversations to delete.

    • force (::Boolean) (defaults to: nil) —

      If set to true, all of this conversation's analyses will also be deleted. Otherwise, the request will only succeed if the conversation has no analyses.

Yields:

  • (response, operation) —

    Access the result along with the RPC operation

Yield Parameters:

  • response (::Gapic::Operation)
  • operation (::GRPC::ActiveCall::Operation)

Returns:

  • (::Gapic::Operation)

Raises:

  • (::Google::Cloud::Error) —

    if the RPC is aborted.



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# File 'lib/google/cloud/contact_center_insights/v1/contact_center_insights/client.rb', line 1283

def bulk_delete_conversations request, options = nil
  raise ::ArgumentError, "request must be provided" if request.nil?

  request = ::Gapic::Protobuf.coerce request, to: ::Google::Cloud::ContactCenterInsights::V1::BulkDeleteConversationsRequest

  # Converts hash and nil to an options object
  options = ::Gapic::CallOptions.new(**options.to_h) if options.respond_to? :to_h

  # Customize the options with defaults
  metadata = @config.rpcs.bulk_delete_conversations.metadata.to_h

  # Set x-goog-api-client and x-goog-user-project headers
  metadata[:"x-goog-api-client"] ||= ::Gapic::Headers.x_goog_api_client \
    lib_name: @config.lib_name, lib_version: @config.lib_version,
    gapic_version: ::Google::Cloud::ContactCenterInsights::V1::VERSION
  metadata[:"x-goog-user-project"] = @quota_project_id if @quota_project_id

  header_params = {}
  if request.parent
    header_params["parent"] = request.parent
  end

  request_params_header = header_params.map { |k, v| "#{k}=#{v}" }.join("&")
  metadata[:"x-goog-request-params"] ||= request_params_header

  options.apply_defaults timeout:      @config.rpcs.bulk_delete_conversations.timeout,
                         metadata:     metadata,
                         retry_policy: @config.rpcs.bulk_delete_conversations.retry_policy

  options.apply_defaults timeout:      @config.timeout,
                         metadata:     @config.metadata,
                         retry_policy: @config.retry_policy

  @contact_center_insights_stub.call_rpc :bulk_delete_conversations, request, options: options do |response, operation|
    response = ::Gapic::Operation.new response, @operations_client, options: options
    yield response, operation if block_given?
    return response
  end
rescue ::GRPC::BadStatus => e
  raise ::Google::Cloud::Error.from_error(e)
end

#calculate_issue_model_stats(request, options = nil) ⇒ ::Google::Cloud::ContactCenterInsights::V1::CalculateIssueModelStatsResponse #calculate_issue_model_stats(issue_model: nil) ⇒ ::Google::Cloud::ContactCenterInsights::V1::CalculateIssueModelStatsResponse

Gets an issue model's statistics.

Examples:

Basic example

require "google/cloud/contact_center_insights/v1"

# Create a client object. The client can be reused for multiple calls.
client = Google::Cloud::ContactCenterInsights::V1::ContactCenterInsights::Client.new

# Create a request. To set request fields, pass in keyword arguments.
request = Google::Cloud::ContactCenterInsights::V1::CalculateIssueModelStatsRequest.new

# Call the calculate_issue_model_stats method.
result = client.calculate_issue_model_stats request

# The returned object is of type Google::Cloud::ContactCenterInsights::V1::CalculateIssueModelStatsResponse.
p result

Overloads:

Yields:

  • (response, operation) —

    Access the result along with the RPC operation

Yield Parameters:

Returns:

Raises:

  • (::Google::Cloud::Error) —

    if the RPC is aborted.



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# File 'lib/google/cloud/contact_center_insights/v1/contact_center_insights/client.rb', line 2555

def calculate_issue_model_stats request, options = nil
  raise ::ArgumentError, "request must be provided" if request.nil?

  request = ::Gapic::Protobuf.coerce request, to: ::Google::Cloud::ContactCenterInsights::V1::CalculateIssueModelStatsRequest

  # Converts hash and nil to an options object
  options = ::Gapic::CallOptions.new(**options.to_h) if options.respond_to? :to_h

  # Customize the options with defaults
  metadata = @config.rpcs.calculate_issue_model_stats.metadata.to_h

  # Set x-goog-api-client and x-goog-user-project headers
  metadata[:"x-goog-api-client"] ||= ::Gapic::Headers.x_goog_api_client \
    lib_name: @config.lib_name, lib_version: @config.lib_version,
    gapic_version: ::Google::Cloud::ContactCenterInsights::V1::VERSION
  metadata[:"x-goog-user-project"] = @quota_project_id if @quota_project_id

  header_params = {}
  if request.issue_model
    header_params["issue_model"] = request.issue_model
  end

  request_params_header = header_params.map { |k, v| "#{k}=#{v}" }.join("&")
  metadata[:"x-goog-request-params"] ||= request_params_header

  options.apply_defaults timeout:      @config.rpcs.calculate_issue_model_stats.timeout,
                         metadata:     metadata,
                         retry_policy: @config.rpcs.calculate_issue_model_stats.retry_policy

  options.apply_defaults timeout:      @config.timeout,
                         metadata:     @config.metadata,
                         retry_policy: @config.retry_policy

  @contact_center_insights_stub.call_rpc :calculate_issue_model_stats, request, options: options do |response, operation|
    yield response, operation if block_given?
    return response
  end
rescue ::GRPC::BadStatus => e
  raise ::Google::Cloud::Error.from_error(e)
end

#calculate_stats(request, options = nil) ⇒ ::Google::Cloud::ContactCenterInsights::V1::CalculateStatsResponse #calculate_stats(location: nil, filter: nil) ⇒ ::Google::Cloud::ContactCenterInsights::V1::CalculateStatsResponse

Gets conversation statistics.

Examples:

Basic example

require "google/cloud/contact_center_insights/v1"

# Create a client object. The client can be reused for multiple calls.
client = Google::Cloud::ContactCenterInsights::V1::ContactCenterInsights::Client.new

# Create a request. To set request fields, pass in keyword arguments.
request = Google::Cloud::ContactCenterInsights::V1::CalculateStatsRequest.new

# Call the calculate_stats method.
result = client.calculate_stats request

# The returned object is of type Google::Cloud::ContactCenterInsights::V1::CalculateStatsResponse.
p result

Overloads:

Yields:

  • (response, operation) —

    Access the result along with the RPC operation

Yield Parameters:

Returns:

Raises:

  • (::Google::Cloud::Error) —

    if the RPC is aborted.



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# File 'lib/google/cloud/contact_center_insights/v1/contact_center_insights/client.rb', line 3092

def calculate_stats request, options = nil
  raise ::ArgumentError, "request must be provided" if request.nil?

  request = ::Gapic::Protobuf.coerce request, to: ::Google::Cloud::ContactCenterInsights::V1::CalculateStatsRequest

  # Converts hash and nil to an options object
  options = ::Gapic::CallOptions.new(**options.to_h) if options.respond_to? :to_h

  # Customize the options with defaults
  metadata = @config.rpcs.calculate_stats.metadata.to_h

  # Set x-goog-api-client and x-goog-user-project headers
  metadata[:"x-goog-api-client"] ||= ::Gapic::Headers.x_goog_api_client \
    lib_name: @config.lib_name, lib_version: @config.lib_version,
    gapic_version: ::Google::Cloud::ContactCenterInsights::V1::VERSION
  metadata[:"x-goog-user-project"] = @quota_project_id if @quota_project_id

  header_params = {}
  if request.location
    header_params["location"] = request.location
  end

  request_params_header = header_params.map { |k, v| "#{k}=#{v}" }.join("&")
  metadata[:"x-goog-request-params"] ||= request_params_header

  options.apply_defaults timeout:      @config.rpcs.calculate_stats.timeout,
                         metadata:     metadata,
                         retry_policy: @config.rpcs.calculate_stats.retry_policy

  options.apply_defaults timeout:      @config.timeout,
                         metadata:     @config.metadata,
                         retry_policy: @config.retry_policy

  @contact_center_insights_stub.call_rpc :calculate_stats, request, options: options do |response, operation|
    yield response, operation if block_given?
    return response
  end
rescue ::GRPC::BadStatus => e
  raise ::Google::Cloud::Error.from_error(e)
end

#configure {|config| ... } ⇒ Client::Configuration

Configure the ContactCenterInsights Client instance.

The configuration is set to the derived mode, meaning that values can be changed, but structural changes (adding new fields, etc.) are not allowed. Structural changes should be made on configure.

See Configuration for a description of the configuration fields.

Yields:

  • (config) —

    Configure the Client client.

Yield Parameters:

Returns:



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# File 'lib/google/cloud/contact_center_insights/v1/contact_center_insights/client.rb', line 96

def configure
  yield @config if block_given?
  @config
end

#create_analysis(request, options = nil) ⇒ ::Gapic::Operation #create_analysis(parent: nil, analysis: nil) ⇒ ::Gapic::Operation

Creates an analysis. The long running operation is done when the analysis has completed.

Examples:

Basic example

require "google/cloud/contact_center_insights/v1"

# Create a client object. The client can be reused for multiple calls.
client = Google::Cloud::ContactCenterInsights::V1::ContactCenterInsights::Client.new

# Create a request. To set request fields, pass in keyword arguments.
request = Google::Cloud::ContactCenterInsights::V1::CreateAnalysisRequest.new

# Call the create_analysis method.
result = client.create_analysis request

# The returned object is of type Gapic::Operation. You can use it to
# check the status of an operation, cancel it, or wait for results.
# Here is how to wait for a response.
result.wait_until_done! timeout: 60
if result.response?
  p result.response
else
  puts "No response received."
end

Overloads:

  • #create_analysis(request, options = nil) ⇒ ::Gapic::Operation

    Pass arguments to create_analysis via a request object, either of type Google::Cloud::ContactCenterInsights::V1::CreateAnalysisRequest or an equivalent Hash.

    Parameters:

    • request (::Google::Cloud::ContactCenterInsights::V1::CreateAnalysisRequest, ::Hash) —

      A request object representing the call parameters. Required. To specify no parameters, or to keep all the default parameter values, pass an empty Hash.

    • options (::Gapic::CallOptions, ::Hash) (defaults to: nil) —

      Overrides the default settings for this call, e.g, timeout, retries, etc. Optional.

  • #create_analysis(parent: nil, analysis: nil) ⇒ ::Gapic::Operation

    Pass arguments to create_analysis via keyword arguments. Note that at least one keyword argument is required. To specify no parameters, or to keep all the default parameter values, pass an empty Hash as a request object (see above).

    Parameters:

Yields:

  • (response, operation) —

    Access the result along with the RPC operation

Yield Parameters:

  • response (::Gapic::Operation)
  • operation (::GRPC::ActiveCall::Operation)

Returns:

  • (::Gapic::Operation)

Raises:

  • (::Google::Cloud::Error) —

    if the RPC is aborted.



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# File 'lib/google/cloud/contact_center_insights/v1/contact_center_insights/client.rb', line 807

def create_analysis request, options = nil
  raise ::ArgumentError, "request must be provided" if request.nil?

  request = ::Gapic::Protobuf.coerce request, to: ::Google::Cloud::ContactCenterInsights::V1::CreateAnalysisRequest

  # Converts hash and nil to an options object
  options = ::Gapic::CallOptions.new(**options.to_h) if options.respond_to? :to_h

  # Customize the options with defaults
  metadata = @config.rpcs.create_analysis.metadata.to_h

  # Set x-goog-api-client and x-goog-user-project headers
  metadata[:"x-goog-api-client"] ||= ::Gapic::Headers.x_goog_api_client \
    lib_name: @config.lib_name, lib_version: @config.lib_version,
    gapic_version: ::Google::Cloud::ContactCenterInsights::V1::VERSION
  metadata[:"x-goog-user-project"] = @quota_project_id if @quota_project_id

  header_params = {}
  if request.parent
    header_params["parent"] = request.parent
  end

  request_params_header = header_params.map { |k, v| "#{k}=#{v}" }.join("&")
  metadata[:"x-goog-request-params"] ||= request_params_header

  options.apply_defaults timeout:      @config.rpcs.create_analysis.timeout,
                         metadata:     metadata,
                         retry_policy: @config.rpcs.create_analysis.retry_policy

  options.apply_defaults timeout:      @config.timeout,
                         metadata:     @config.metadata,
                         retry_policy: @config.retry_policy

  @contact_center_insights_stub.call_rpc :create_analysis, request, options: options do |response, operation|
    response = ::Gapic::Operation.new response, @operations_client, options: options
    yield response, operation if block_given?
    return response
  end
rescue ::GRPC::BadStatus => e
  raise ::Google::Cloud::Error.from_error(e)
end

#create_conversation(request, options = nil) ⇒ ::Google::Cloud::ContactCenterInsights::V1::Conversation #create_conversation(parent: nil, conversation: nil, conversation_id: nil) ⇒ ::Google::Cloud::ContactCenterInsights::V1::Conversation

Creates a conversation.

Examples:

Basic example

require "google/cloud/contact_center_insights/v1"

# Create a client object. The client can be reused for multiple calls.
client = Google::Cloud::ContactCenterInsights::V1::ContactCenterInsights::Client.new

# Create a request. To set request fields, pass in keyword arguments.
request = Google::Cloud::ContactCenterInsights::V1::CreateConversationRequest.new

# Call the create_conversation method.
result = client.create_conversation request

# The returned object is of type Google::Cloud::ContactCenterInsights::V1::Conversation.
p result

Overloads:

  • #create_conversation(request, options = nil) ⇒ ::Google::Cloud::ContactCenterInsights::V1::Conversation

    Pass arguments to create_conversation via a request object, either of type Google::Cloud::ContactCenterInsights::V1::CreateConversationRequest or an equivalent Hash.

    Parameters:

    • request (::Google::Cloud::ContactCenterInsights::V1::CreateConversationRequest, ::Hash) —

      A request object representing the call parameters. Required. To specify no parameters, or to keep all the default parameter values, pass an empty Hash.

    • options (::Gapic::CallOptions, ::Hash) (defaults to: nil) —

      Overrides the default settings for this call, e.g, timeout, retries, etc. Optional.

  • #create_conversation(parent: nil, conversation: nil, conversation_id: nil) ⇒ ::Google::Cloud::ContactCenterInsights::V1::Conversation

    Pass arguments to create_conversation via keyword arguments. Note that at least one keyword argument is required. To specify no parameters, or to keep all the default parameter values, pass an empty Hash as a request object (see above).

    Parameters:

    • parent (::String) (defaults to: nil) —

      Required. The parent resource of the conversation.

    • conversation (::Google::Cloud::ContactCenterInsights::V1::Conversation, ::Hash) (defaults to: nil) —

      Required. The conversation resource to create.

    • conversation_id (::String) (defaults to: nil) —

      A unique ID for the new conversation. This ID will become the final component of the conversation's resource name. If no ID is specified, a server-generated ID will be used.

      This value should be 4-64 characters and must match the regular expression ^[a-z0-9-]{4,64}$. Valid characters are [a-z][0-9]-

Yields:

  • (response, operation) —

    Access the result along with the RPC operation

Yield Parameters:

Returns:

Raises:

  • (::Google::Cloud::Error) —

    if the RPC is aborted.



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# File 'lib/google/cloud/contact_center_insights/v1/contact_center_insights/client.rb', line 235

def create_conversation request, options = nil
  raise ::ArgumentError, "request must be provided" if request.nil?

  request = ::Gapic::Protobuf.coerce request, to: ::Google::Cloud::ContactCenterInsights::V1::CreateConversationRequest

  # Converts hash and nil to an options object
  options = ::Gapic::CallOptions.new(**options.to_h) if options.respond_to? :to_h

  # Customize the options with defaults
  metadata = @config.rpcs.create_conversation.metadata.to_h

  # Set x-goog-api-client and x-goog-user-project headers
  metadata[:"x-goog-api-client"] ||= ::Gapic::Headers.x_goog_api_client \
    lib_name: @config.lib_name, lib_version: @config.lib_version,
    gapic_version: ::Google::Cloud::ContactCenterInsights::V1::VERSION
  metadata[:"x-goog-user-project"] = @quota_project_id if @quota_project_id

  header_params = {}
  if request.parent
    header_params["parent"] = request.parent
  end

  request_params_header = header_params.map { |k, v| "#{k}=#{v}" }.join("&")
  metadata[:"x-goog-request-params"] ||= request_params_header

  options.apply_defaults timeout:      @config.rpcs.create_conversation.timeout,
                         metadata:     metadata,
                         retry_policy: @config.rpcs.create_conversation.retry_policy

  options.apply_defaults timeout:      @config.timeout,
                         metadata:     @config.metadata,
                         retry_policy: @config.retry_policy

  @contact_center_insights_stub.call_rpc :create_conversation, request, options: options do |response, operation|
    yield response, operation if block_given?
    return response
  end
rescue ::GRPC::BadStatus => e
  raise ::Google::Cloud::Error.from_error(e)
end

#create_issue_model(request, options = nil) ⇒ ::Gapic::Operation #create_issue_model(parent: nil, issue_model: nil) ⇒ ::Gapic::Operation

Creates an issue model.

Examples:

Basic example

require "google/cloud/contact_center_insights/v1"

# Create a client object. The client can be reused for multiple calls.
client = Google::Cloud::ContactCenterInsights::V1::ContactCenterInsights::Client.new

# Create a request. To set request fields, pass in keyword arguments.
request = Google::Cloud::ContactCenterInsights::V1::CreateIssueModelRequest.new

# Call the create_issue_model method.
result = client.create_issue_model request

# The returned object is of type Gapic::Operation. You can use it to
# check the status of an operation, cancel it, or wait for results.
# Here is how to wait for a response.
result.wait_until_done! timeout: 60
if result.response?
  p result.response
else
  puts "No response received."
end

Overloads:

  • #create_issue_model(request, options = nil) ⇒ ::Gapic::Operation

    Pass arguments to create_issue_model via a request object, either of type Google::Cloud::ContactCenterInsights::V1::CreateIssueModelRequest or an equivalent Hash.

    Parameters:

    • request (::Google::Cloud::ContactCenterInsights::V1::CreateIssueModelRequest, ::Hash) —

      A request object representing the call parameters. Required. To specify no parameters, or to keep all the default parameter values, pass an empty Hash.

    • options (::Gapic::CallOptions, ::Hash) (defaults to: nil) —

      Overrides the default settings for this call, e.g, timeout, retries, etc. Optional.

  • #create_issue_model(parent: nil, issue_model: nil) ⇒ ::Gapic::Operation

    Pass arguments to create_issue_model via keyword arguments. Note that at least one keyword argument is required. To specify no parameters, or to keep all the default parameter values, pass an empty Hash as a request object (see above).

    Parameters:

Yields:

  • (response, operation) —

    Access the result along with the RPC operation

Yield Parameters:

  • response (::Gapic::Operation)
  • operation (::GRPC::ActiveCall::Operation)

Returns:

  • (::Gapic::Operation)

Raises:

  • (::Google::Cloud::Error) —

    if the RPC is aborted.



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# File 'lib/google/cloud/contact_center_insights/v1/contact_center_insights/client.rb', line 1589

def create_issue_model request, options = nil
  raise ::ArgumentError, "request must be provided" if request.nil?

  request = ::Gapic::Protobuf.coerce request, to: ::Google::Cloud::ContactCenterInsights::V1::CreateIssueModelRequest

  # Converts hash and nil to an options object
  options = ::Gapic::CallOptions.new(**options.to_h) if options.respond_to? :to_h

  # Customize the options with defaults
  metadata = @config.rpcs.create_issue_model.metadata.to_h

  # Set x-goog-api-client and x-goog-user-project headers
  metadata[:"x-goog-api-client"] ||= ::Gapic::Headers.x_goog_api_client \
    lib_name: @config.lib_name, lib_version: @config.lib_version,
    gapic_version: ::Google::Cloud::ContactCenterInsights::V1::VERSION
  metadata[:"x-goog-user-project"] = @quota_project_id if @quota_project_id

  header_params = {}
  if request.parent
    header_params["parent"] = request.parent
  end

  request_params_header = header_params.map { |k, v| "#{k}=#{v}" }.join("&")
  metadata[:"x-goog-request-params"] ||= request_params_header

  options.apply_defaults timeout:      @config.rpcs.create_issue_model.timeout,
                         metadata:     metadata,
                         retry_policy: @config.rpcs.create_issue_model.retry_policy

  options.apply_defaults timeout:      @config.timeout,
                         metadata:     @config.metadata,
                         retry_policy: @config.retry_policy

  @contact_center_insights_stub.call_rpc :create_issue_model, request, options: options do |response, operation|
    response = ::Gapic::Operation.new response, @operations_client, options: options
    yield response, operation if block_given?
    return response
  end
rescue ::GRPC::BadStatus => e
  raise ::Google::Cloud::Error.from_error(e)
end

#create_phrase_matcher(request, options = nil) ⇒ ::Google::Cloud::ContactCenterInsights::V1::PhraseMatcher #create_phrase_matcher(parent: nil, phrase_matcher: nil) ⇒ ::Google::Cloud::ContactCenterInsights::V1::PhraseMatcher

Creates a phrase matcher.

Examples:

Basic example

require "google/cloud/contact_center_insights/v1"

# Create a client object. The client can be reused for multiple calls.
client = Google::Cloud::ContactCenterInsights::V1::ContactCenterInsights::Client.new

# Create a request. To set request fields, pass in keyword arguments.
request = Google::Cloud::ContactCenterInsights::V1::CreatePhraseMatcherRequest.new

# Call the create_phrase_matcher method.
result = client.create_phrase_matcher request

# The returned object is of type Google::Cloud::ContactCenterInsights::V1::PhraseMatcher.
p result

Overloads:

Yields:

  • (response, operation) —

    Access the result along with the RPC operation

Yield Parameters:

Returns:

Raises:

  • (::Google::Cloud::Error) —

    if the RPC is aborted.



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# File 'lib/google/cloud/contact_center_insights/v1/contact_center_insights/client.rb', line 2645

def create_phrase_matcher request, options = nil
  raise ::ArgumentError, "request must be provided" if request.nil?

  request = ::Gapic::Protobuf.coerce request, to: ::Google::Cloud::ContactCenterInsights::V1::CreatePhraseMatcherRequest

  # Converts hash and nil to an options object
  options = ::Gapic::CallOptions.new(**options.to_h) if options.respond_to? :to_h

  # Customize the options with defaults
  metadata = @config.rpcs.create_phrase_matcher.metadata.to_h

  # Set x-goog-api-client and x-goog-user-project headers
  metadata[:"x-goog-api-client"] ||= ::Gapic::Headers.x_goog_api_client \
    lib_name: @config.lib_name, lib_version: @config.lib_version,
    gapic_version: ::Google::Cloud::ContactCenterInsights::V1::VERSION
  metadata[:"x-goog-user-project"] = @quota_project_id if @quota_project_id

  header_params = {}
  if request.parent
    header_params["parent"] = request.parent
  end

  request_params_header = header_params.map { |k, v| "#{k}=#{v}" }.join("&")
  metadata[:"x-goog-request-params"] ||= request_params_header

  options.apply_defaults timeout:      @config.rpcs.create_phrase_matcher.timeout,
                         metadata:     metadata,
                         retry_policy: @config.rpcs.create_phrase_matcher.retry_policy

  options.apply_defaults timeout:      @config.timeout,
                         metadata:     @config.metadata,
                         retry_policy: @config.retry_policy

  @contact_center_insights_stub.call_rpc :create_phrase_matcher, request, options: options do |response, operation|
    yield response, operation if block_given?
    return response
  end
rescue ::GRPC::BadStatus => e
  raise ::Google::Cloud::Error.from_error(e)
end

#create_view(request, options = nil) ⇒ ::Google::Cloud::ContactCenterInsights::V1::View #create_view(parent: nil, view: nil) ⇒ ::Google::Cloud::ContactCenterInsights::V1::View

Creates a view.

Examples:

Basic example

require "google/cloud/contact_center_insights/v1"

# Create a client object. The client can be reused for multiple calls.
client = Google::Cloud::ContactCenterInsights::V1::ContactCenterInsights::Client.new

# Create a request. To set request fields, pass in keyword arguments.
request = Google::Cloud::ContactCenterInsights::V1::CreateViewRequest.new

# Call the create_view method.
result = client.create_view request

# The returned object is of type Google::Cloud::ContactCenterInsights::V1::View.
p result

Overloads:

  • #create_view(request, options = nil) ⇒ ::Google::Cloud::ContactCenterInsights::V1::View

    Pass arguments to create_view via a request object, either of type Google::Cloud::ContactCenterInsights::V1::CreateViewRequest or an equivalent Hash.

    Parameters:

    • request (::Google::Cloud::ContactCenterInsights::V1::CreateViewRequest, ::Hash) —

      A request object representing the call parameters. Required. To specify no parameters, or to keep all the default parameter values, pass an empty Hash.

    • options (::Gapic::CallOptions, ::Hash) (defaults to: nil) —

      Overrides the default settings for this call, e.g, timeout, retries, etc. Optional.

  • #create_view(parent: nil, view: nil) ⇒ ::Google::Cloud::ContactCenterInsights::V1::View

    Pass arguments to create_view via keyword arguments. Note that at least one keyword argument is required. To specify no parameters, or to keep all the default parameter values, pass an empty Hash as a request object (see above).

    Parameters:

    • parent (::String) (defaults to: nil) —

      Required. The parent resource of the view. Required. The location to create a view for. Format: projects/<Project ID>/locations/<Location ID> or projects/<Project Number>/locations/<Location ID>

    • view (::Google::Cloud::ContactCenterInsights::V1::View, ::Hash) (defaults to: nil) —

      Required. The view resource to create.

Yields:

  • (response, operation) —

    Access the result along with the RPC operation

Yield Parameters:

Returns:

Raises:

  • (::Google::Cloud::Error) —

    if the RPC is aborted.



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# File 'lib/google/cloud/contact_center_insights/v1/contact_center_insights/client.rb', line 3354

def create_view request, options = nil
  raise ::ArgumentError, "request must be provided" if request.nil?

  request = ::Gapic::Protobuf.coerce request, to: ::Google::Cloud::ContactCenterInsights::V1::CreateViewRequest

  # Converts hash and nil to an options object
  options = ::Gapic::CallOptions.new(**options.to_h) if options.respond_to? :to_h

  # Customize the options with defaults
  metadata = @config.rpcs.create_view.metadata.to_h

  # Set x-goog-api-client and x-goog-user-project headers
  metadata[:"x-goog-api-client"] ||= ::Gapic::Headers.x_goog_api_client \
    lib_name: @config.lib_name, lib_version: @config.lib_version,
    gapic_version: ::Google::Cloud::ContactCenterInsights::V1::VERSION
  metadata[:"x-goog-user-project"] = @quota_project_id if @quota_project_id

  header_params = {}
  if request.parent
    header_params["parent"] = request.parent
  end

  request_params_header = header_params.map { |k, v| "#{k}=#{v}" }.join("&")
  metadata[:"x-goog-request-params"] ||= request_params_header

  options.apply_defaults timeout:      @config.rpcs.create_view.timeout,
                         metadata:     metadata,
                         retry_policy: @config.rpcs.create_view.retry_policy

  options.apply_defaults timeout:      @config.timeout,
                         metadata:     @config.metadata,
                         retry_policy: @config.retry_policy

  @contact_center_insights_stub.call_rpc :create_view, request, options: options do |response, operation|
    yield response, operation if block_given?
    return response
  end
rescue ::GRPC::BadStatus => e
  raise ::Google::Cloud::Error.from_error(e)
end

#delete_analysis(request, options = nil) ⇒ ::Google::Protobuf::Empty #delete_analysis(name: nil) ⇒ ::Google::Protobuf::Empty

Deletes an analysis.

Examples:

Basic example

require "google/cloud/contact_center_insights/v1"

# Create a client object. The client can be reused for multiple calls.
client = Google::Cloud::ContactCenterInsights::V1::ContactCenterInsights::Client.new

# Create a request. To set request fields, pass in keyword arguments.
request = Google::Cloud::ContactCenterInsights::V1::DeleteAnalysisRequest.new

# Call the delete_analysis method.
result = client.delete_analysis request

# The returned object is of type Google::Protobuf::Empty.
p result

Overloads:

  • #delete_analysis(request, options = nil) ⇒ ::Google::Protobuf::Empty

    Pass arguments to delete_analysis via a request object, either of type DeleteAnalysisRequest or an equivalent Hash.

    Parameters:

    • request (::Google::Cloud::ContactCenterInsights::V1::DeleteAnalysisRequest, ::Hash) —

      A request object representing the call parameters. Required. To specify no parameters, or to keep all the default parameter values, pass an empty Hash.

    • options (::Gapic::CallOptions, ::Hash) (defaults to: nil) —

      Overrides the default settings for this call, e.g, timeout, retries, etc. Optional.

  • #delete_analysis(name: nil) ⇒ ::Google::Protobuf::Empty

    Pass arguments to delete_analysis via keyword arguments. Note that at least one keyword argument is required. To specify no parameters, or to keep all the default parameter values, pass an empty Hash as a request object (see above).

    Parameters:

    • name (::String) (defaults to: nil) —

      Required. The name of the analysis to delete.

Yields:

  • (response, operation) —

    Access the result along with the RPC operation

Yield Parameters:

Returns:

Raises:

  • (::Google::Cloud::Error) —

    if the RPC is aborted.



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# File 'lib/google/cloud/contact_center_insights/v1/contact_center_insights/client.rb', line 1080

def delete_analysis request, options = nil
  raise ::ArgumentError, "request must be provided" if request.nil?

  request = ::Gapic::Protobuf.coerce request, to: ::Google::Cloud::ContactCenterInsights::V1::DeleteAnalysisRequest

  # Converts hash and nil to an options object
  options = ::Gapic::CallOptions.new(**options.to_h) if options.respond_to? :to_h

  # Customize the options with defaults
  metadata = @config.rpcs.delete_analysis.metadata.to_h

  # Set x-goog-api-client and x-goog-user-project headers
  metadata[:"x-goog-api-client"] ||= ::Gapic::Headers.x_goog_api_client \
    lib_name: @config.lib_name, lib_version: @config.lib_version,
    gapic_version: ::Google::Cloud::ContactCenterInsights::V1::VERSION
  metadata[:"x-goog-user-project"] = @quota_project_id if @quota_project_id

  header_params = {}
  if request.name
    header_params["name"] = request.name
  end

  request_params_header = header_params.map { |k, v| "#{k}=#{v}" }.join("&")
  metadata[:"x-goog-request-params"] ||= request_params_header

  options.apply_defaults timeout:      @config.rpcs.delete_analysis.timeout,
                         metadata:     metadata,
                         retry_policy: @config.rpcs.delete_analysis.retry_policy

  options.apply_defaults timeout:      @config.timeout,
                         metadata:     @config.metadata,
                         retry_policy: @config.retry_policy

  @contact_center_insights_stub.call_rpc :delete_analysis, request, options: options do |response, operation|
    yield response, operation if block_given?
    return response
  end
rescue ::GRPC::BadStatus => e
  raise ::Google::Cloud::Error.from_error(e)
end

#delete_conversation(request, options = nil) ⇒ ::Google::Protobuf::Empty #delete_conversation(name: nil, force: nil) ⇒ ::Google::Protobuf::Empty

Deletes a conversation.

Examples:

Basic example

require "google/cloud/contact_center_insights/v1"

# Create a client object. The client can be reused for multiple calls.
client = Google::Cloud::ContactCenterInsights::V1::ContactCenterInsights::Client.new

# Create a request. To set request fields, pass in keyword arguments.
request = Google::Cloud::ContactCenterInsights::V1::DeleteConversationRequest.new

# Call the delete_conversation method.
result = client.delete_conversation request

# The returned object is of type Google::Protobuf::Empty.
p result

Overloads:

  • #delete_conversation(request, options = nil) ⇒ ::Google::Protobuf::Empty

    Pass arguments to delete_conversation via a request object, either of type DeleteConversationRequest or an equivalent Hash.

    Parameters:

    • request (::Google::Cloud::ContactCenterInsights::V1::DeleteConversationRequest, ::Hash) —

      A request object representing the call parameters. Required. To specify no parameters, or to keep all the default parameter values, pass an empty Hash.

    • options (::Gapic::CallOptions, ::Hash) (defaults to: nil) —

      Overrides the default settings for this call, e.g, timeout, retries, etc. Optional.

  • #delete_conversation(name: nil, force: nil) ⇒ ::Google::Protobuf::Empty

    Pass arguments to delete_conversation via keyword arguments. Note that at least one keyword argument is required. To specify no parameters, or to keep all the default parameter values, pass an empty Hash as a request object (see above).

    Parameters:

    • name (::String) (defaults to: nil) —

      Required. The name of the conversation to delete.

    • force (::Boolean) (defaults to: nil) —

      If set to true, all of this conversation's analyses will also be deleted. Otherwise, the request will only succeed if the conversation has no analyses.

Yields:

  • (response, operation) —

    Access the result along with the RPC operation

Yield Parameters:

Returns:

Raises:

  • (::Google::Cloud::Error) —

    if the RPC is aborted.



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# File 'lib/google/cloud/contact_center_insights/v1/contact_center_insights/client.rb', line 712

def delete_conversation request, options = nil
  raise ::ArgumentError, "request must be provided" if request.nil?

  request = ::Gapic::Protobuf.coerce request, to: ::Google::Cloud::ContactCenterInsights::V1::DeleteConversationRequest

  # Converts hash and nil to an options object
  options = ::Gapic::CallOptions.new(**options.to_h) if options.respond_to? :to_h

  # Customize the options with defaults
  metadata = @config.rpcs.delete_conversation.metadata.to_h

  # Set x-goog-api-client and x-goog-user-project headers
  metadata[:"x-goog-api-client"] ||= ::Gapic::Headers.x_goog_api_client \
    lib_name: @config.lib_name, lib_version: @config.lib_version,
    gapic_version: ::Google::Cloud::ContactCenterInsights::V1::VERSION
  metadata[:"x-goog-user-project"] = @quota_project_id if @quota_project_id

  header_params = {}
  if request.name
    header_params["name"] = request.name
  end

  request_params_header = header_params.map { |k, v| "#{k}=#{v}" }.join("&")
  metadata[:"x-goog-request-params"] ||= request_params_header

  options.apply_defaults timeout:      @config.rpcs.delete_conversation.timeout,
                         metadata:     metadata,
                         retry_policy: @config.rpcs.delete_conversation.retry_policy

  options.apply_defaults timeout:      @config.timeout,
                         metadata:     @config.metadata,
                         retry_policy: @config.retry_policy

  @contact_center_insights_stub.call_rpc :delete_conversation, request, options: options do |response, operation|
    yield response, operation if block_given?
    return response
  end
rescue ::GRPC::BadStatus => e
  raise ::Google::Cloud::Error.from_error(e)
end

#delete_issue(request, options = nil) ⇒ ::Google::Protobuf::Empty #delete_issue(name: nil) ⇒ ::Google::Protobuf::Empty

Deletes an issue.

Examples:

Basic example

require "google/cloud/contact_center_insights/v1"

# Create a client object. The client can be reused for multiple calls.
client = Google::Cloud::ContactCenterInsights::V1::ContactCenterInsights::Client.new

# Create a request. To set request fields, pass in keyword arguments.
request = Google::Cloud::ContactCenterInsights::V1::DeleteIssueRequest.new

# Call the delete_issue method.
result = client.delete_issue request

# The returned object is of type Google::Protobuf::Empty.
p result

Overloads:

  • #delete_issue(request, options = nil) ⇒ ::Google::Protobuf::Empty

    Pass arguments to delete_issue via a request object, either of type DeleteIssueRequest or an equivalent Hash.

    Parameters:

    • request (::Google::Cloud::ContactCenterInsights::V1::DeleteIssueRequest, ::Hash) —

      A request object representing the call parameters. Required. To specify no parameters, or to keep all the default parameter values, pass an empty Hash.

    • options (::Gapic::CallOptions, ::Hash) (defaults to: nil) —

      Overrides the default settings for this call, e.g, timeout, retries, etc. Optional.

  • #delete_issue(name: nil) ⇒ ::Google::Protobuf::Empty

    Pass arguments to delete_issue via keyword arguments. Note that at least one keyword argument is required. To specify no parameters, or to keep all the default parameter values, pass an empty Hash as a request object (see above).

    Parameters:

    • name (::String) (defaults to: nil) —

      Required. The name of the issue to delete.

Yields:

  • (response, operation) —

    Access the result along with the RPC operation

Yield Parameters:

Returns:

Raises:

  • (::Google::Cloud::Error) —

    if the RPC is aborted.



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# File 'lib/google/cloud/contact_center_insights/v1/contact_center_insights/client.rb', line 2470

def delete_issue request, options = nil
  raise ::ArgumentError, "request must be provided" if request.nil?

  request = ::Gapic::Protobuf.coerce request, to: ::Google::Cloud::ContactCenterInsights::V1::DeleteIssueRequest

  # Converts hash and nil to an options object
  options = ::Gapic::CallOptions.new(**options.to_h) if options.respond_to? :to_h

  # Customize the options with defaults
  metadata = @config.rpcs.delete_issue.metadata.to_h

  # Set x-goog-api-client and x-goog-user-project headers
  metadata[:"x-goog-api-client"] ||= ::Gapic::Headers.x_goog_api_client \
    lib_name: @config.lib_name, lib_version: @config.lib_version,
    gapic_version: ::Google::Cloud::ContactCenterInsights::V1::VERSION
  metadata[:"x-goog-user-project"] = @quota_project_id if @quota_project_id

  header_params = {}
  if request.name
    header_params["name"] = request.name
  end

  request_params_header = header_params.map { |k, v| "#{k}=#{v}" }.join("&")
  metadata[:"x-goog-request-params"] ||= request_params_header

  options.apply_defaults timeout:      @config.rpcs.delete_issue.timeout,
                         metadata:     metadata,
                         retry_policy: @config.rpcs.delete_issue.retry_policy

  options.apply_defaults timeout:      @config.timeout,
                         metadata:     @config.metadata,
                         retry_policy: @config.retry_policy

  @contact_center_insights_stub.call_rpc :delete_issue, request, options: options do |response, operation|
    yield response, operation if block_given?
    return response
  end
rescue ::GRPC::BadStatus => e
  raise ::Google::Cloud::Error.from_error(e)
end

#delete_issue_model(request, options = nil) ⇒ ::Gapic::Operation #delete_issue_model(name: nil) ⇒ ::Gapic::Operation

Deletes an issue model.

Examples:

Basic example

require "google/cloud/contact_center_insights/v1"

# Create a client object. The client can be reused for multiple calls.
client = Google::Cloud::ContactCenterInsights::V1::ContactCenterInsights::Client.new

# Create a request. To set request fields, pass in keyword arguments.
request = Google::Cloud::ContactCenterInsights::V1::DeleteIssueModelRequest.new

# Call the delete_issue_model method.
result = client.delete_issue_model request

# The returned object is of type Gapic::Operation. You can use it to
# check the status of an operation, cancel it, or wait for results.
# Here is how to wait for a response.
result.wait_until_done! timeout: 60
if result.response?
  p result.response
else
  puts "No response received."
end

Overloads:

  • #delete_issue_model(request, options = nil) ⇒ ::Gapic::Operation

    Pass arguments to delete_issue_model via a request object, either of type DeleteIssueModelRequest or an equivalent Hash.

    Parameters:

    • request (::Google::Cloud::ContactCenterInsights::V1::DeleteIssueModelRequest, ::Hash) —

      A request object representing the call parameters. Required. To specify no parameters, or to keep all the default parameter values, pass an empty Hash.

    • options (::Gapic::CallOptions, ::Hash) (defaults to: nil) —

      Overrides the default settings for this call, e.g, timeout, retries, etc. Optional.

  • #delete_issue_model(name: nil) ⇒ ::Gapic::Operation

    Pass arguments to delete_issue_model via keyword arguments. Note that at least one keyword argument is required. To specify no parameters, or to keep all the default parameter values, pass an empty Hash as a request object (see above).

    Parameters:

    • name (::String) (defaults to: nil) —

      Required. The name of the issue model to delete.

Yields:

  • (response, operation) —

    Access the result along with the RPC operation

Yield Parameters:

  • response (::Gapic::Operation)
  • operation (::GRPC::ActiveCall::Operation)

Returns:

  • (::Gapic::Operation)

Raises:

  • (::Google::Cloud::Error) —

    if the RPC is aborted.



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# File 'lib/google/cloud/contact_center_insights/v1/contact_center_insights/client.rb', line 1939

def delete_issue_model request, options = nil
  raise ::ArgumentError, "request must be provided" if request.nil?

  request = ::Gapic::Protobuf.coerce request, to: ::Google::Cloud::ContactCenterInsights::V1::DeleteIssueModelRequest

  # Converts hash and nil to an options object
  options = ::Gapic::CallOptions.new(**options.to_h) if options.respond_to? :to_h

  # Customize the options with defaults
  metadata = @config.rpcs.delete_issue_model.metadata.to_h

  # Set x-goog-api-client and x-goog-user-project headers
  metadata[:"x-goog-api-client"] ||= ::Gapic::Headers.x_goog_api_client \
    lib_name: @config.lib_name, lib_version: @config.lib_version,
    gapic_version: ::Google::Cloud::ContactCenterInsights::V1::VERSION
  metadata[:"x-goog-user-project"] = @quota_project_id if @quota_project_id

  header_params = {}
  if request.name
    header_params["name"] = request.name
  end

  request_params_header = header_params.map { |k, v| "#{k}=#{v}" }.join("&")
  metadata[:"x-goog-request-params"] ||= request_params_header

  options.apply_defaults timeout:      @config.rpcs.delete_issue_model.timeout,
                         metadata:     metadata,
                         retry_policy: @config.rpcs.delete_issue_model.retry_policy

  options.apply_defaults timeout:      @config.timeout,
                         metadata:     @config.metadata,
                         retry_policy: @config.retry_policy

  @contact_center_insights_stub.call_rpc :delete_issue_model, request, options: options do |response, operation|
    response = ::Gapic::Operation.new response, @operations_client, options: options
    yield response, operation if block_given?
    return response
  end
rescue ::GRPC::BadStatus => e
  raise ::Google::Cloud::Error.from_error(e)
end

#delete_phrase_matcher(request, options = nil) ⇒ ::Google::Protobuf::Empty #delete_phrase_matcher(name: nil) ⇒ ::Google::Protobuf::Empty

Deletes a phrase matcher.

Examples:

Basic example

require "google/cloud/contact_center_insights/v1"

# Create a client object. The client can be reused for multiple calls.
client = Google::Cloud::ContactCenterInsights::V1::ContactCenterInsights::Client.new

# Create a request. To set request fields, pass in keyword arguments.
request = Google::Cloud::ContactCenterInsights::V1::DeletePhraseMatcherRequest.new

# Call the delete_phrase_matcher method.
result = client.delete_phrase_matcher request

# The returned object is of type Google::Protobuf::Empty.
p result

Overloads:

  • #delete_phrase_matcher(request, options = nil) ⇒ ::Google::Protobuf::Empty

    Pass arguments to delete_phrase_matcher via a request object, either of type DeletePhraseMatcherRequest or an equivalent Hash.

    Parameters:

    • request (::Google::Cloud::ContactCenterInsights::V1::DeletePhraseMatcherRequest, ::Hash) —

      A request object representing the call parameters. Required. To specify no parameters, or to keep all the default parameter values, pass an empty Hash.

    • options (::Gapic::CallOptions, ::Hash) (defaults to: nil) —

      Overrides the default settings for this call, e.g, timeout, retries, etc. Optional.

  • #delete_phrase_matcher(name: nil) ⇒ ::Google::Protobuf::Empty

    Pass arguments to delete_phrase_matcher via keyword arguments. Note that at least one keyword argument is required. To specify no parameters, or to keep all the default parameter values, pass an empty Hash as a request object (see above).

    Parameters:

    • name (::String) (defaults to: nil) —

      Required. The name of the phrase matcher to delete.

Yields:

  • (response, operation) —

    Access the result along with the RPC operation

Yield Parameters:

Returns:

Raises:

  • (::Google::Cloud::Error) —

    if the RPC is aborted.



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# File 'lib/google/cloud/contact_center_insights/v1/contact_center_insights/client.rb', line 2917

def delete_phrase_matcher request, options = nil
  raise ::ArgumentError, "request must be provided" if request.nil?

  request = ::Gapic::Protobuf.coerce request, to: ::Google::Cloud::ContactCenterInsights::V1::DeletePhraseMatcherRequest

  # Converts hash and nil to an options object
  options = ::Gapic::CallOptions.new(**options.to_h) if options.respond_to? :to_h

  # Customize the options with defaults
  metadata = @config.rpcs.delete_phrase_matcher.metadata.to_h

  # Set x-goog-api-client and x-goog-user-project headers
  metadata[:"x-goog-api-client"] ||= ::Gapic::Headers.x_goog_api_client \
    lib_name: @config.lib_name, lib_version: @config.lib_version,
    gapic_version: ::Google::Cloud::ContactCenterInsights::V1::VERSION
  metadata[:"x-goog-user-project"] = @quota_project_id if @quota_project_id

  header_params = {}
  if request.name
    header_params["name"] = request.name
  end

  request_params_header = header_params.map { |k, v| "#{k}=#{v}" }.join("&")
  metadata[:"x-goog-request-params"] ||= request_params_header

  options.apply_defaults timeout:      @config.rpcs.delete_phrase_matcher.timeout,
                         metadata:     metadata,
                         retry_policy: @config.rpcs.delete_phrase_matcher.retry_policy

  options.apply_defaults timeout:      @config.timeout,
                         metadata:     @config.metadata,
                         retry_policy: @config.retry_policy

  @contact_center_insights_stub.call_rpc :delete_phrase_matcher, request, options: options do |response, operation|
    yield response, operation if block_given?
    return response
  end
rescue ::GRPC::BadStatus => e
  raise ::Google::Cloud::Error.from_error(e)
end

#delete_view(request, options = nil) ⇒ ::Google::Protobuf::Empty #delete_view(name: nil) ⇒ ::Google::Protobuf::Empty

Deletes a view.

Examples:

Basic example

require "google/cloud/contact_center_insights/v1"

# Create a client object. The client can be reused for multiple calls.
client = Google::Cloud::ContactCenterInsights::V1::ContactCenterInsights::Client.new

# Create a request. To set request fields, pass in keyword arguments.
request = Google::Cloud::ContactCenterInsights::V1::DeleteViewRequest.new

# Call the delete_view method.
result = client.delete_view request

# The returned object is of type Google::Protobuf::Empty.
p result

Overloads:

  • #delete_view(request, options = nil) ⇒ ::Google::Protobuf::Empty

    Pass arguments to delete_view via a request object, either of type DeleteViewRequest or an equivalent Hash.

    Parameters:

    • request (::Google::Cloud::ContactCenterInsights::V1::DeleteViewRequest, ::Hash) —

      A request object representing the call parameters. Required. To specify no parameters, or to keep all the default parameter values, pass an empty Hash.

    • options (::Gapic::CallOptions, ::Hash) (defaults to: nil) —

      Overrides the default settings for this call, e.g, timeout, retries, etc. Optional.

  • #delete_view(name: nil) ⇒ ::Google::Protobuf::Empty

    Pass arguments to delete_view via keyword arguments. Note that at least one keyword argument is required. To specify no parameters, or to keep all the default parameter values, pass an empty Hash as a request object (see above).

    Parameters:

    • name (::String) (defaults to: nil) —

      Required. The name of the view to delete.

Yields:

  • (response, operation) —

    Access the result along with the RPC operation

Yield Parameters:

Returns:

Raises:

  • (::Google::Cloud::Error) —

    if the RPC is aborted.



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# File 'lib/google/cloud/contact_center_insights/v1/contact_center_insights/client.rb', line 3710

def delete_view request, options = nil
  raise ::ArgumentError, "request must be provided" if request.nil?

  request = ::Gapic::Protobuf.coerce request, to: ::Google::Cloud::ContactCenterInsights::V1::DeleteViewRequest

  # Converts hash and nil to an options object
  options = ::Gapic::CallOptions.new(**options.to_h) if options.respond_to? :to_h

  # Customize the options with defaults
  metadata = @config.rpcs.delete_view.metadata.to_h

  # Set x-goog-api-client and x-goog-user-project headers
  metadata[:"x-goog-api-client"] ||= ::Gapic::Headers.x_goog_api_client \
    lib_name: @config.lib_name, lib_version: @config.lib_version,
    gapic_version: ::Google::Cloud::ContactCenterInsights::V1::VERSION
  metadata[:"x-goog-user-project"] = @quota_project_id if @quota_project_id

  header_params = {}
  if request.name
    header_params["name"] = request.name
  end

  request_params_header = header_params.map { |k, v| "#{k}=#{v}" }.join("&")
  metadata[:"x-goog-request-params"] ||= request_params_header

  options.apply_defaults timeout:      @config.rpcs.delete_view.timeout,
                         metadata:     metadata,
                         retry_policy: @config.rpcs.delete_view.retry_policy

  options.apply_defaults timeout:      @config.timeout,
                         metadata:     @config.metadata,
                         retry_policy: @config.retry_policy

  @contact_center_insights_stub.call_rpc :delete_view, request, options: options do |response, operation|
    yield response, operation if block_given?
    return response
  end
rescue ::GRPC::BadStatus => e
  raise ::Google::Cloud::Error.from_error(e)
end

#deploy_issue_model(request, options = nil) ⇒ ::Gapic::Operation #deploy_issue_model(name: nil) ⇒ ::Gapic::Operation

Deploys an issue model. Returns an error if a model is already deployed. An issue model can only be used in analysis after it has been deployed.

Examples:

Basic example

require "google/cloud/contact_center_insights/v1"

# Create a client object. The client can be reused for multiple calls.
client = Google::Cloud::ContactCenterInsights::V1::ContactCenterInsights::Client.new

# Create a request. To set request fields, pass in keyword arguments.
request = Google::Cloud::ContactCenterInsights::V1::DeployIssueModelRequest.new

# Call the deploy_issue_model method.
result = client.deploy_issue_model request

# The returned object is of type Gapic::Operation. You can use it to
# check the status of an operation, cancel it, or wait for results.
# Here is how to wait for a response.
result.wait_until_done! timeout: 60
if result.response?
  p result.response
else
  puts "No response received."
end

Overloads:

  • #deploy_issue_model(request, options = nil) ⇒ ::Gapic::Operation

    Pass arguments to deploy_issue_model via a request object, either of type DeployIssueModelRequest or an equivalent Hash.

    Parameters:

    • request (::Google::Cloud::ContactCenterInsights::V1::DeployIssueModelRequest, ::Hash) —

      A request object representing the call parameters. Required. To specify no parameters, or to keep all the default parameter values, pass an empty Hash.

    • options (::Gapic::CallOptions, ::Hash) (defaults to: nil) —

      Overrides the default settings for this call, e.g, timeout, retries, etc. Optional.

  • #deploy_issue_model(name: nil) ⇒ ::Gapic::Operation

    Pass arguments to deploy_issue_model via keyword arguments. Note that at least one keyword argument is required. To specify no parameters, or to keep all the default parameter values, pass an empty Hash as a request object (see above).

    Parameters:

    • name (::String) (defaults to: nil) —

      Required. The issue model to deploy.

Yields:

  • (response, operation) —

    Access the result along with the RPC operation

Yield Parameters:

  • response (::Gapic::Operation)
  • operation (::GRPC::ActiveCall::Operation)

Returns:

  • (::Gapic::Operation)

Raises:

  • (::Google::Cloud::Error) —

    if the RPC is aborted.



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# File 'lib/google/cloud/contact_center_insights/v1/contact_center_insights/client.rb', line 2033

def deploy_issue_model request, options = nil
  raise ::ArgumentError, "request must be provided" if request.nil?

  request = ::Gapic::Protobuf.coerce request, to: ::Google::Cloud::ContactCenterInsights::V1::DeployIssueModelRequest

  # Converts hash and nil to an options object
  options = ::Gapic::CallOptions.new(**options.to_h) if options.respond_to? :to_h

  # Customize the options with defaults
  metadata = @config.rpcs.deploy_issue_model.metadata.to_h

  # Set x-goog-api-client and x-goog-user-project headers
  metadata[:"x-goog-api-client"] ||= ::Gapic::Headers.x_goog_api_client \
    lib_name: @config.lib_name, lib_version: @config.lib_version,
    gapic_version: ::Google::Cloud::ContactCenterInsights::V1::VERSION
  metadata[:"x-goog-user-project"] = @quota_project_id if @quota_project_id

  header_params = {}
  if request.name
    header_params["name"] = request.name
  end

  request_params_header = header_params.map { |k, v| "#{k}=#{v}" }.join("&")
  metadata[:"x-goog-request-params"] ||= request_params_header

  options.apply_defaults timeout:      @config.rpcs.deploy_issue_model.timeout,
                         metadata:     metadata,
                         retry_policy: @config.rpcs.deploy_issue_model.retry_policy

  options.apply_defaults timeout:      @config.timeout,
                         metadata:     @config.metadata,
                         retry_policy: @config.retry_policy

  @contact_center_insights_stub.call_rpc :deploy_issue_model, request, options: options do |response, operation|
    response = ::Gapic::Operation.new response, @operations_client, options: options
    yield response, operation if block_given?
    return response
  end
rescue ::GRPC::BadStatus => e
  raise ::Google::Cloud::Error.from_error(e)
end

#export_insights_data(request, options = nil) ⇒ ::Gapic::Operation #export_insights_data(big_query_destination: nil, parent: nil, filter: nil, kms_key: nil, write_disposition: nil) ⇒ ::Gapic::Operation

Export insights data to a destination defined in the request body.

Examples:

Basic example

require "google/cloud/contact_center_insights/v1"

# Create a client object. The client can be reused for multiple calls.
client = Google::Cloud::ContactCenterInsights::V1::ContactCenterInsights::Client.new

# Create a request. To set request fields, pass in keyword arguments.
request = Google::Cloud::ContactCenterInsights::V1::ExportInsightsDataRequest.new

# Call the export_insights_data method.
result = client.export_insights_data request

# The returned object is of type Gapic::Operation. You can use it to
# check the status of an operation, cancel it, or wait for results.
# Here is how to wait for a response.
result.wait_until_done! timeout: 60
if result.response?
  p result.response
else
  puts "No response received."
end

Overloads:

  • #export_insights_data(request, options = nil) ⇒ ::Gapic::Operation

    Pass arguments to export_insights_data via a request object, either of type ExportInsightsDataRequest or an equivalent Hash.

    Parameters:

    • request (::Google::Cloud::ContactCenterInsights::V1::ExportInsightsDataRequest, ::Hash) —

      A request object representing the call parameters. Required. To specify no parameters, or to keep all the default parameter values, pass an empty Hash.

    • options (::Gapic::CallOptions, ::Hash) (defaults to: nil) —

      Overrides the default settings for this call, e.g, timeout, retries, etc. Optional.

  • #export_insights_data(big_query_destination: nil, parent: nil, filter: nil, kms_key: nil, write_disposition: nil) ⇒ ::Gapic::Operation

    Pass arguments to export_insights_data via keyword arguments. Note that at least one keyword argument is required. To specify no parameters, or to keep all the default parameter values, pass an empty Hash as a request object (see above).

    Parameters:

Yields:

  • (response, operation) —

    Access the result along with the RPC operation

Yield Parameters:

  • response (::Gapic::Operation)
  • operation (::GRPC::ActiveCall::Operation)

Returns:

  • (::Gapic::Operation)

Raises:

  • (::Google::Cloud::Error) —

    if the RPC is aborted.



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# File 'lib/google/cloud/contact_center_insights/v1/contact_center_insights/client.rb', line 1494

def export_insights_data request, options = nil
  raise ::ArgumentError, "request must be provided" if request.nil?

  request = ::Gapic::Protobuf.coerce request, to: ::Google::Cloud::ContactCenterInsights::V1::ExportInsightsDataRequest

  # Converts hash and nil to an options object
  options = ::Gapic::CallOptions.new(**options.to_h) if options.respond_to? :to_h

  # Customize the options with defaults
  metadata = @config.rpcs.export_insights_data.metadata.to_h

  # Set x-goog-api-client and x-goog-user-project headers
  metadata[:"x-goog-api-client"] ||= ::Gapic::Headers.x_goog_api_client \
    lib_name: @config.lib_name, lib_version: @config.lib_version,
    gapic_version: ::Google::Cloud::ContactCenterInsights::V1::VERSION
  metadata[:"x-goog-user-project"] = @quota_project_id if @quota_project_id

  header_params = {}
  if request.parent
    header_params["parent"] = request.parent
  end

  request_params_header = header_params.map { |k, v| "#{k}=#{v}" }.join("&")
  metadata[:"x-goog-request-params"] ||= request_params_header

  options.apply_defaults timeout:      @config.rpcs.export_insights_data.timeout,
                         metadata:     metadata,
                         retry_policy: @config.rpcs.export_insights_data.retry_policy

  options.apply_defaults timeout:      @config.timeout,
                         metadata:     @config.metadata,
                         retry_policy: @config.retry_policy

  @contact_center_insights_stub.call_rpc :export_insights_data, request, options: options do |response, operation|
    response = ::Gapic::Operation.new response, @operations_client, options: options
    yield response, operation if block_given?
    return response
  end
rescue ::GRPC::BadStatus => e
  raise ::Google::Cloud::Error.from_error(e)
end

#get_analysis(request, options = nil) ⇒ ::Google::Cloud::ContactCenterInsights::V1::Analysis #get_analysis(name: nil) ⇒ ::Google::Cloud::ContactCenterInsights::V1::Analysis

Gets an analysis.

Examples:

Basic example

require "google/cloud/contact_center_insights/v1"

# Create a client object. The client can be reused for multiple calls.
client = Google::Cloud::ContactCenterInsights::V1::ContactCenterInsights::Client.new

# Create a request. To set request fields, pass in keyword arguments.
request = Google::Cloud::ContactCenterInsights::V1::GetAnalysisRequest.new

# Call the get_analysis method.
result = client.get_analysis request

# The returned object is of type Google::Cloud::ContactCenterInsights::V1::Analysis.
p result

Overloads:

  • #get_analysis(request, options = nil) ⇒ ::Google::Cloud::ContactCenterInsights::V1::Analysis

    Pass arguments to get_analysis via a request object, either of type GetAnalysisRequest or an equivalent Hash.

    Parameters:

    • request (::Google::Cloud::ContactCenterInsights::V1::GetAnalysisRequest, ::Hash) —

      A request object representing the call parameters. Required. To specify no parameters, or to keep all the default parameter values, pass an empty Hash.

    • options (::Gapic::CallOptions, ::Hash) (defaults to: nil) —

      Overrides the default settings for this call, e.g, timeout, retries, etc. Optional.

  • #get_analysis(name: nil) ⇒ ::Google::Cloud::ContactCenterInsights::V1::Analysis

    Pass arguments to get_analysis via keyword arguments. Note that at least one keyword argument is required. To specify no parameters, or to keep all the default parameter values, pass an empty Hash as a request object (see above).

    Parameters:

    • name (::String) (defaults to: nil) —

      Required. The name of the analysis to get.

Yields:

  • (response, operation) —

    Access the result along with the RPC operation

Yield Parameters:

Returns:

Raises:

  • (::Google::Cloud::Error) —

    if the RPC is aborted.



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# File 'lib/google/cloud/contact_center_insights/v1/contact_center_insights/client.rb', line 893

def get_analysis request, options = nil
  raise ::ArgumentError, "request must be provided" if request.nil?

  request = ::Gapic::Protobuf.coerce request, to: ::Google::Cloud::ContactCenterInsights::V1::GetAnalysisRequest

  # Converts hash and nil to an options object
  options = ::Gapic::CallOptions.new(**options.to_h) if options.respond_to? :to_h

  # Customize the options with defaults
  metadata = @config.rpcs.get_analysis.metadata.to_h

  # Set x-goog-api-client and x-goog-user-project headers
  metadata[:"x-goog-api-client"] ||= ::Gapic::Headers.x_goog_api_client \
    lib_name: @config.lib_name, lib_version: @config.lib_version,
    gapic_version: ::Google::Cloud::ContactCenterInsights::V1::VERSION
  metadata[:"x-goog-user-project"] = @quota_project_id if @quota_project_id

  header_params = {}
  if request.name
    header_params["name"] = request.name
  end

  request_params_header = header_params.map { |k, v| "#{k}=#{v}" }.join("&")
  metadata[:"x-goog-request-params"] ||= request_params_header

  options.apply_defaults timeout:      @config.rpcs.get_analysis.timeout,
                         metadata:     metadata,
                         retry_policy: @config.rpcs.get_analysis.retry_policy

  options.apply_defaults timeout:      @config.timeout,
                         metadata:     @config.metadata,
                         retry_policy: @config.retry_policy

  @contact_center_insights_stub.call_rpc :get_analysis, request, options: options do |response, operation|
    yield response, operation if block_given?
    return response
  end
rescue ::GRPC::BadStatus => e
  raise ::Google::Cloud::Error.from_error(e)
end

#get_conversation(request, options = nil) ⇒ ::Google::Cloud::ContactCenterInsights::V1::Conversation #get_conversation(name: nil, view: nil) ⇒ ::Google::Cloud::ContactCenterInsights::V1::Conversation

Gets a conversation.

Examples:

Basic example

require "google/cloud/contact_center_insights/v1"

# Create a client object. The client can be reused for multiple calls.
client = Google::Cloud::ContactCenterInsights::V1::ContactCenterInsights::Client.new

# Create a request. To set request fields, pass in keyword arguments.
request = Google::Cloud::ContactCenterInsights::V1::GetConversationRequest.new

# Call the get_conversation method.
result = client.get_conversation request

# The returned object is of type Google::Cloud::ContactCenterInsights::V1::Conversation.
p result

Overloads:

Yields:

  • (response, operation) —

    Access the result along with the RPC operation

Yield Parameters:

Returns:

Raises:

  • (::Google::Cloud::Error) —

    if the RPC is aborted.



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# File 'lib/google/cloud/contact_center_insights/v1/contact_center_insights/client.rb', line 519

def get_conversation request, options = nil
  raise ::ArgumentError, "request must be provided" if request.nil?

  request = ::Gapic::Protobuf.coerce request, to: ::Google::Cloud::ContactCenterInsights::V1::GetConversationRequest

  # Converts hash and nil to an options object
  options = ::Gapic::CallOptions.new(**options.to_h) if options.respond_to? :to_h

  # Customize the options with defaults
  metadata = @config.rpcs.get_conversation.metadata.to_h

  # Set x-goog-api-client and x-goog-user-project headers
  metadata[:"x-goog-api-client"] ||= ::Gapic::Headers.x_goog_api_client \
    lib_name: @config.lib_name, lib_version: @config.lib_version,
    gapic_version: ::Google::Cloud::ContactCenterInsights::V1::VERSION
  metadata[:"x-goog-user-project"] = @quota_project_id if @quota_project_id

  header_params = {}
  if request.name
    header_params["name"] = request.name
  end

  request_params_header = header_params.map { |k, v| "#{k}=#{v}" }.join("&")
  metadata[:"x-goog-request-params"] ||= request_params_header

  options.apply_defaults timeout:      @config.rpcs.get_conversation.timeout,
                         metadata:     metadata,
                         retry_policy: @config.rpcs.get_conversation.retry_policy

  options.apply_defaults timeout:      @config.timeout,
                         metadata:     @config.metadata,
                         retry_policy: @config.retry_policy

  @contact_center_insights_stub.call_rpc :get_conversation, request, options: options do |response, operation|
    yield response, operation if block_given?
    return response
  end
rescue ::GRPC::BadStatus => e
  raise ::Google::Cloud::Error.from_error(e)
end

#get_issue(request, options = nil) ⇒ ::Google::Cloud::ContactCenterInsights::V1::Issue #get_issue(name: nil) ⇒ ::Google::Cloud::ContactCenterInsights::V1::Issue

Gets an issue.

Examples:

Basic example

require "google/cloud/contact_center_insights/v1"

# Create a client object. The client can be reused for multiple calls.
client = Google::Cloud::ContactCenterInsights::V1::ContactCenterInsights::Client.new

# Create a request. To set request fields, pass in keyword arguments.
request = Google::Cloud::ContactCenterInsights::V1::GetIssueRequest.new

# Call the get_issue method.
result = client.get_issue request

# The returned object is of type Google::Cloud::ContactCenterInsights::V1::Issue.
p result

Overloads:

  • #get_issue(request, options = nil) ⇒ ::Google::Cloud::ContactCenterInsights::V1::Issue

    Pass arguments to get_issue via a request object, either of type GetIssueRequest or an equivalent Hash.

    Parameters:

    • request (::Google::Cloud::ContactCenterInsights::V1::GetIssueRequest, ::Hash) —

      A request object representing the call parameters. Required. To specify no parameters, or to keep all the default parameter values, pass an empty Hash.

    • options (::Gapic::CallOptions, ::Hash) (defaults to: nil) —

      Overrides the default settings for this call, e.g, timeout, retries, etc. Optional.

  • #get_issue(name: nil) ⇒ ::Google::Cloud::ContactCenterInsights::V1::Issue

    Pass arguments to get_issue via keyword arguments. Note that at least one keyword argument is required. To specify no parameters, or to keep all the default parameter values, pass an empty Hash as a request object (see above).

    Parameters:

    • name (::String) (defaults to: nil) —

      Required. The name of the issue to get.

Yields:

  • (response, operation) —

    Access the result along with the RPC operation

Yield Parameters:

Returns:

Raises:

  • (::Google::Cloud::Error) —

    if the RPC is aborted.



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# File 'lib/google/cloud/contact_center_insights/v1/contact_center_insights/client.rb', line 2213

def get_issue request, options = nil
  raise ::ArgumentError, "request must be provided" if request.nil?

  request = ::Gapic::Protobuf.coerce request, to: ::Google::Cloud::ContactCenterInsights::V1::GetIssueRequest

  # Converts hash and nil to an options object
  options = ::Gapic::CallOptions.new(**options.to_h) if options.respond_to? :to_h

  # Customize the options with defaults
  metadata = @config.rpcs.get_issue.metadata.to_h

  # Set x-goog-api-client and x-goog-user-project headers
  metadata[:"x-goog-api-client"] ||= ::Gapic::Headers.x_goog_api_client \
    lib_name: @config.lib_name, lib_version: @config.lib_version,
    gapic_version: ::Google::Cloud::ContactCenterInsights::V1::VERSION
  metadata[:"x-goog-user-project"] = @quota_project_id if @quota_project_id

  header_params = {}
  if request.name
    header_params["name"] = request.name
  end

  request_params_header = header_params.map { |k, v| "#{k}=#{v}" }.join("&")
  metadata[:"x-goog-request-params"] ||= request_params_header

  options.apply_defaults timeout:      @config.rpcs.get_issue.timeout,
                         metadata:     metadata,
                         retry_policy: @config.rpcs.get_issue.retry_policy

  options.apply_defaults timeout:      @config.timeout,
                         metadata:     @config.metadata,
                         retry_policy: @config.retry_policy

  @contact_center_insights_stub.call_rpc :get_issue, request, options: options do |response, operation|
    yield response, operation if block_given?
    return response
  end
rescue ::GRPC::BadStatus => e
  raise ::Google::Cloud::Error.from_error(e)
end

#get_issue_model(request, options = nil) ⇒ ::Google::Cloud::ContactCenterInsights::V1::IssueModel #get_issue_model(name: nil) ⇒ ::Google::Cloud::ContactCenterInsights::V1::IssueModel

Gets an issue model.

Examples:

Basic example

require "google/cloud/contact_center_insights/v1"

# Create a client object. The client can be reused for multiple calls.
client = Google::Cloud::ContactCenterInsights::V1::ContactCenterInsights::Client.new

# Create a request. To set request fields, pass in keyword arguments.
request = Google::Cloud::ContactCenterInsights::V1::GetIssueModelRequest.new

# Call the get_issue_model method.
result = client.get_issue_model request

# The returned object is of type Google::Cloud::ContactCenterInsights::V1::IssueModel.
p result

Overloads:

  • #get_issue_model(request, options = nil) ⇒ ::Google::Cloud::ContactCenterInsights::V1::IssueModel

    Pass arguments to get_issue_model via a request object, either of type GetIssueModelRequest or an equivalent Hash.

    Parameters:

    • request (::Google::Cloud::ContactCenterInsights::V1::GetIssueModelRequest, ::Hash) —

      A request object representing the call parameters. Required. To specify no parameters, or to keep all the default parameter values, pass an empty Hash.

    • options (::Gapic::CallOptions, ::Hash) (defaults to: nil) —

      Overrides the default settings for this call, e.g, timeout, retries, etc. Optional.

  • #get_issue_model(name: nil) ⇒ ::Google::Cloud::ContactCenterInsights::V1::IssueModel

    Pass arguments to get_issue_model via keyword arguments. Note that at least one keyword argument is required. To specify no parameters, or to keep all the default parameter values, pass an empty Hash as a request object (see above).

    Parameters:

    • name (::String) (defaults to: nil) —

      Required. The name of the issue model to get.

Yields:

  • (response, operation) —

    Access the result along with the RPC operation

Yield Parameters:

Returns:

Raises:

  • (::Google::Cloud::Error) —

    if the RPC is aborted.



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# File 'lib/google/cloud/contact_center_insights/v1/contact_center_insights/client.rb', line 1762

def get_issue_model request, options = nil
  raise ::ArgumentError, "request must be provided" if request.nil?

  request = ::Gapic::Protobuf.coerce request, to: ::Google::Cloud::ContactCenterInsights::V1::GetIssueModelRequest

  # Converts hash and nil to an options object
  options = ::Gapic::CallOptions.new(**options.to_h) if options.respond_to? :to_h

  # Customize the options with defaults
  metadata = @config.rpcs.get_issue_model.metadata.to_h

  # Set x-goog-api-client and x-goog-user-project headers
  metadata[:"x-goog-api-client"] ||= ::Gapic::Headers.x_goog_api_client \
    lib_name: @config.lib_name, lib_version: @config.lib_version,
    gapic_version: ::Google::Cloud::ContactCenterInsights::V1::VERSION
  metadata[:"x-goog-user-project"] = @quota_project_id if @quota_project_id

  header_params = {}
  if request.name
    header_params["name"] = request.name
  end

  request_params_header = header_params.map { |k, v| "#{k}=#{v}" }.join("&")
  metadata[:"x-goog-request-params"] ||= request_params_header

  options.apply_defaults timeout:      @config.rpcs.get_issue_model.timeout,
                         metadata:     metadata,
                         retry_policy: @config.rpcs.get_issue_model.retry_policy

  options.apply_defaults timeout:      @config.timeout,
                         metadata:     @config.metadata,
                         retry_policy: @config.retry_policy

  @contact_center_insights_stub.call_rpc :get_issue_model, request, options: options do |response, operation|
    yield response, operation if block_given?
    return response
  end
rescue ::GRPC::BadStatus => e
  raise ::Google::Cloud::Error.from_error(e)
end

#get_phrase_matcher(request, options = nil) ⇒ ::Google::Cloud::ContactCenterInsights::V1::PhraseMatcher #get_phrase_matcher(name: nil) ⇒ ::Google::Cloud::ContactCenterInsights::V1::PhraseMatcher

Gets a phrase matcher.

Examples:

Basic example

require "google/cloud/contact_center_insights/v1"

# Create a client object. The client can be reused for multiple calls.
client = Google::Cloud::ContactCenterInsights::V1::ContactCenterInsights::Client.new

# Create a request. To set request fields, pass in keyword arguments.
request = Google::Cloud::ContactCenterInsights::V1::GetPhraseMatcherRequest.new

# Call the get_phrase_matcher method.
result = client.get_phrase_matcher request

# The returned object is of type Google::Cloud::ContactCenterInsights::V1::PhraseMatcher.
p result

Overloads:

  • #get_phrase_matcher(request, options = nil) ⇒ ::Google::Cloud::ContactCenterInsights::V1::PhraseMatcher

    Pass arguments to get_phrase_matcher via a request object, either of type GetPhraseMatcherRequest or an equivalent Hash.

    Parameters:

    • request (::Google::Cloud::ContactCenterInsights::V1::GetPhraseMatcherRequest, ::Hash) —

      A request object representing the call parameters. Required. To specify no parameters, or to keep all the default parameter values, pass an empty Hash.

    • options (::Gapic::CallOptions, ::Hash) (defaults to: nil) —

      Overrides the default settings for this call, e.g, timeout, retries, etc. Optional.

  • #get_phrase_matcher(name: nil) ⇒ ::Google::Cloud::ContactCenterInsights::V1::PhraseMatcher

    Pass arguments to get_phrase_matcher via keyword arguments. Note that at least one keyword argument is required. To specify no parameters, or to keep all the default parameter values, pass an empty Hash as a request object (see above).

    Parameters:

    • name (::String) (defaults to: nil) —

      Required. The name of the phrase matcher to get.

Yields:

  • (response, operation) —

    Access the result along with the RPC operation

Yield Parameters:

Returns:

Raises:

  • (::Google::Cloud::Error) —

    if the RPC is aborted.



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# File 'lib/google/cloud/contact_center_insights/v1/contact_center_insights/client.rb', line 2730

def get_phrase_matcher request, options = nil
  raise ::ArgumentError, "request must be provided" if request.nil?

  request = ::Gapic::Protobuf.coerce request, to: ::Google::Cloud::ContactCenterInsights::V1::GetPhraseMatcherRequest

  # Converts hash and nil to an options object
  options = ::Gapic::CallOptions.new(**options.to_h) if options.respond_to? :to_h

  # Customize the options with defaults
  metadata = @config.rpcs.get_phrase_matcher.metadata.to_h

  # Set x-goog-api-client and x-goog-user-project headers
  metadata[:"x-goog-api-client"] ||= ::Gapic::Headers.x_goog_api_client \
    lib_name: @config.lib_name, lib_version: @config.lib_version,
    gapic_version: ::Google::Cloud::ContactCenterInsights::V1::VERSION
  metadata[:"x-goog-user-project"] = @quota_project_id if @quota_project_id

  header_params = {}
  if request.name
    header_params["name"] = request.name
  end

  request_params_header = header_params.map { |k, v| "#{k}=#{v}" }.join("&")
  metadata[:"x-goog-request-params"] ||= request_params_header

  options.apply_defaults timeout:      @config.rpcs.get_phrase_matcher.timeout,
                         metadata:     metadata,
                         retry_policy: @config.rpcs.get_phrase_matcher.retry_policy

  options.apply_defaults timeout:      @config.timeout,
                         metadata:     @config.metadata,
                         retry_policy: @config.retry_policy

  @contact_center_insights_stub.call_rpc :get_phrase_matcher, request, options: options do |response, operation|
    yield response, operation if block_given?
    return response
  end
rescue ::GRPC::BadStatus => e
  raise ::Google::Cloud::Error.from_error(e)
end

#get_settings(request, options = nil) ⇒ ::Google::Cloud::ContactCenterInsights::V1::Settings #get_settings(name: nil) ⇒ ::Google::Cloud::ContactCenterInsights::V1::Settings

Gets project-level settings.

Examples:

Basic example

require "google/cloud/contact_center_insights/v1"

# Create a client object. The client can be reused for multiple calls.
client = Google::Cloud::ContactCenterInsights::V1::ContactCenterInsights::Client.new

# Create a request. To set request fields, pass in keyword arguments.
request = Google::Cloud::ContactCenterInsights::V1::GetSettingsRequest.new

# Call the get_settings method.
result = client.get_settings request

# The returned object is of type Google::Cloud::ContactCenterInsights::V1::Settings.
p result

Overloads:

  • #get_settings(request, options = nil) ⇒ ::Google::Cloud::ContactCenterInsights::V1::Settings

    Pass arguments to get_settings via a request object, either of type GetSettingsRequest or an equivalent Hash.

    Parameters:

    • request (::Google::Cloud::ContactCenterInsights::V1::GetSettingsRequest, ::Hash) —

      A request object representing the call parameters. Required. To specify no parameters, or to keep all the default parameter values, pass an empty Hash.

    • options (::Gapic::CallOptions, ::Hash) (defaults to: nil) —

      Overrides the default settings for this call, e.g, timeout, retries, etc. Optional.

  • #get_settings(name: nil) ⇒ ::Google::Cloud::ContactCenterInsights::V1::Settings

    Pass arguments to get_settings via keyword arguments. Note that at least one keyword argument is required. To specify no parameters, or to keep all the default parameter values, pass an empty Hash as a request object (see above).

    Parameters:

    • name (::String) (defaults to: nil) —

      Required. The name of the settings resource to get.

Yields:

  • (response, operation) —

    Access the result along with the RPC operation

Yield Parameters:

Returns:

Raises:

  • (::Google::Cloud::Error) —

    if the RPC is aborted.



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# File 'lib/google/cloud/contact_center_insights/v1/contact_center_insights/client.rb', line 3177

def get_settings request, options = nil
  raise ::ArgumentError, "request must be provided" if request.nil?

  request = ::Gapic::Protobuf.coerce request, to: ::Google::Cloud::ContactCenterInsights::V1::GetSettingsRequest

  # Converts hash and nil to an options object
  options = ::Gapic::CallOptions.new(**options.to_h) if options.respond_to? :to_h

  # Customize the options with defaults
  metadata = @config.rpcs.get_settings.metadata.to_h

  # Set x-goog-api-client and x-goog-user-project headers
  metadata[:"x-goog-api-client"] ||= ::Gapic::Headers.x_goog_api_client \
    lib_name: @config.lib_name, lib_version: @config.lib_version,
    gapic_version: ::Google::Cloud::ContactCenterInsights::V1::VERSION
  metadata[:"x-goog-user-project"] = @quota_project_id if @quota_project_id

  header_params = {}
  if request.name
    header_params["name"] = request.name
  end

  request_params_header = header_params.map { |k, v| "#{k}=#{v}" }.join("&")
  metadata[:"x-goog-request-params"] ||= request_params_header

  options.apply_defaults timeout:      @config.rpcs.get_settings.timeout,
                         metadata:     metadata,
                         retry_policy: @config.rpcs.get_settings.retry_policy

  options.apply_defaults timeout:      @config.timeout,
                         metadata:     @config.metadata,
                         retry_policy: @config.retry_policy

  @contact_center_insights_stub.call_rpc :get_settings, request, options: options do |response, operation|
    yield response, operation if block_given?
    return response
  end
rescue ::GRPC::BadStatus => e
  raise ::Google::Cloud::Error.from_error(e)
end

#get_view(request, options = nil) ⇒ ::Google::Cloud::ContactCenterInsights::V1::View #get_view(name: nil) ⇒ ::Google::Cloud::ContactCenterInsights::V1::View

Gets a view.

Examples:

Basic example

require "google/cloud/contact_center_insights/v1"

# Create a client object. The client can be reused for multiple calls.
client = Google::Cloud::ContactCenterInsights::V1::ContactCenterInsights::Client.new

# Create a request. To set request fields, pass in keyword arguments.
request = Google::Cloud::ContactCenterInsights::V1::GetViewRequest.new

# Call the get_view method.
result = client.get_view request

# The returned object is of type Google::Cloud::ContactCenterInsights::V1::View.
p result

Overloads:

  • #get_view(request, options = nil) ⇒ ::Google::Cloud::ContactCenterInsights::V1::View

    Pass arguments to get_view via a request object, either of type GetViewRequest or an equivalent Hash.

    Parameters:

    • request (::Google::Cloud::ContactCenterInsights::V1::GetViewRequest, ::Hash) —

      A request object representing the call parameters. Required. To specify no parameters, or to keep all the default parameter values, pass an empty Hash.

    • options (::Gapic::CallOptions, ::Hash) (defaults to: nil) —

      Overrides the default settings for this call, e.g, timeout, retries, etc. Optional.

  • #get_view(name: nil) ⇒ ::Google::Cloud::ContactCenterInsights::V1::View

    Pass arguments to get_view via keyword arguments. Note that at least one keyword argument is required. To specify no parameters, or to keep all the default parameter values, pass an empty Hash as a request object (see above).

    Parameters:

    • name (::String) (defaults to: nil) —

      Required. The name of the view to get.

Yields:

  • (response, operation) —

    Access the result along with the RPC operation

Yield Parameters:

Returns:

Raises:

  • (::Google::Cloud::Error) —

    if the RPC is aborted.



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# File 'lib/google/cloud/contact_center_insights/v1/contact_center_insights/client.rb', line 3439

def get_view request, options = nil
  raise ::ArgumentError, "request must be provided" if request.nil?

  request = ::Gapic::Protobuf.coerce request, to: ::Google::Cloud::ContactCenterInsights::V1::GetViewRequest

  # Converts hash and nil to an options object
  options = ::Gapic::CallOptions.new(**options.to_h) if options.respond_to? :to_h

  # Customize the options with defaults
  metadata = @config.rpcs.get_view.metadata.to_h

  # Set x-goog-api-client and x-goog-user-project headers
  metadata[:"x-goog-api-client"] ||= ::Gapic::Headers.x_goog_api_client \
    lib_name: @config.lib_name, lib_version: @config.lib_version,
    gapic_version: ::Google::Cloud::ContactCenterInsights::V1::VERSION
  metadata[:"x-goog-user-project"] = @quota_project_id if @quota_project_id

  header_params = {}
  if request.name
    header_params["name"] = request.name
  end

  request_params_header = header_params.map { |k, v| "#{k}=#{v}" }.join("&")
  metadata[:"x-goog-request-params"] ||= request_params_header

  options.apply_defaults timeout:      @config.rpcs.get_view.timeout,
                         metadata:     metadata,
                         retry_policy: @config.rpcs.get_view.retry_policy

  options.apply_defaults timeout:      @config.timeout,
                         metadata:     @config.metadata,
                         retry_policy: @config.retry_policy

  @contact_center_insights_stub.call_rpc :get_view, request, options: options do |response, operation|
    yield response, operation if block_given?
    return response
  end
rescue ::GRPC::BadStatus => e
  raise ::Google::Cloud::Error.from_error(e)
end

#ingest_conversations(request, options = nil) ⇒ ::Gapic::Operation #ingest_conversations(gcs_source: nil, transcript_object_config: nil, parent: nil, conversation_config: nil, redaction_config: nil, speech_config: nil) ⇒ ::Gapic::Operation

Imports conversations and processes them according to the user's configuration.

Examples:

Basic example

require "google/cloud/contact_center_insights/v1"

# Create a client object. The client can be reused for multiple calls.
client = Google::Cloud::ContactCenterInsights::V1::ContactCenterInsights::Client.new

# Create a request. To set request fields, pass in keyword arguments.
request = Google::Cloud::ContactCenterInsights::V1::IngestConversationsRequest.new

# Call the ingest_conversations method.
result = client.ingest_conversations request

# The returned object is of type Gapic::Operation. You can use it to
# check the status of an operation, cancel it, or wait for results.
# Here is how to wait for a response.
result.wait_until_done! timeout: 60
if result.response?
  p result.response
else
  puts "No response received."
end

Overloads:

Yields:

  • (response, operation) —

    Access the result along with the RPC operation

Yield Parameters:

  • response (::Gapic::Operation)
  • operation (::GRPC::ActiveCall::Operation)

Returns:

  • (::Gapic::Operation)

Raises:

  • (::Google::Cloud::Error) —

    if the RPC is aborted.



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# File 'lib/google/cloud/contact_center_insights/v1/contact_center_insights/client.rb', line 1390

def ingest_conversations request, options = nil
  raise ::ArgumentError, "request must be provided" if request.nil?

  request = ::Gapic::Protobuf.coerce request, to: ::Google::Cloud::ContactCenterInsights::V1::IngestConversationsRequest

  # Converts hash and nil to an options object
  options = ::Gapic::CallOptions.new(**options.to_h) if options.respond_to? :to_h

  # Customize the options with defaults
  metadata = @config.rpcs.ingest_conversations.metadata.to_h

  # Set x-goog-api-client and x-goog-user-project headers
  metadata[:"x-goog-api-client"] ||= ::Gapic::Headers.x_goog_api_client \
    lib_name: @config.lib_name, lib_version: @config.lib_version,
    gapic_version: ::Google::Cloud::ContactCenterInsights::V1::VERSION
  metadata[:"x-goog-user-project"] = @quota_project_id if @quota_project_id

  header_params = {}
  if request.parent
    header_params["parent"] = request.parent
  end

  request_params_header = header_params.map { |k, v| "#{k}=#{v}" }.join("&")
  metadata[:"x-goog-request-params"] ||= request_params_header

  options.apply_defaults timeout:      @config.rpcs.ingest_conversations.timeout,
                         metadata:     metadata,
                         retry_policy: @config.rpcs.ingest_conversations.retry_policy

  options.apply_defaults timeout:      @config.timeout,
                         metadata:     @config.metadata,
                         retry_policy: @config.retry_policy

  @contact_center_insights_stub.call_rpc :ingest_conversations, request, options: options do |response, operation|
    response = ::Gapic::Operation.new response, @operations_client, options: options
    yield response, operation if block_given?
    return response
  end
rescue ::GRPC::BadStatus => e
  raise ::Google::Cloud::Error.from_error(e)
end

#list_analyses(request, options = nil) ⇒ ::Gapic::PagedEnumerable<::Google::Cloud::ContactCenterInsights::V1::Analysis> #list_analyses(parent: nil, page_size: nil, page_token: nil, filter: nil) ⇒ ::Gapic::PagedEnumerable<::Google::Cloud::ContactCenterInsights::V1::Analysis>

Lists analyses.

Examples:

Basic example

require "google/cloud/contact_center_insights/v1"

# Create a client object. The client can be reused for multiple calls.
client = Google::Cloud::ContactCenterInsights::V1::ContactCenterInsights::Client.new

# Create a request. To set request fields, pass in keyword arguments.
request = Google::Cloud::ContactCenterInsights::V1::ListAnalysesRequest.new

# Call the list_analyses method.
result = client.list_analyses request

# The returned object is of type Gapic::PagedEnumerable. You can iterate
# over elements, and API calls will be issued to fetch pages as needed.
result.each do |item|
  # Each element is of type ::Google::Cloud::ContactCenterInsights::V1::Analysis.
  p item
end

Overloads:

  • #list_analyses(request, options = nil) ⇒ ::Gapic::PagedEnumerable<::Google::Cloud::ContactCenterInsights::V1::Analysis>

    Pass arguments to list_analyses via a request object, either of type ListAnalysesRequest or an equivalent Hash.

    Parameters:

    • request (::Google::Cloud::ContactCenterInsights::V1::ListAnalysesRequest, ::Hash) —

      A request object representing the call parameters. Required. To specify no parameters, or to keep all the default parameter values, pass an empty Hash.

    • options (::Gapic::CallOptions, ::Hash) (defaults to: nil) —

      Overrides the default settings for this call, e.g, timeout, retries, etc. Optional.

  • #list_analyses(parent: nil, page_size: nil, page_token: nil, filter: nil) ⇒ ::Gapic::PagedEnumerable<::Google::Cloud::ContactCenterInsights::V1::Analysis>

    Pass arguments to list_analyses via keyword arguments. Note that at least one keyword argument is required. To specify no parameters, or to keep all the default parameter values, pass an empty Hash as a request object (see above).

    Parameters:

    • parent (::String) (defaults to: nil) —

      Required. The parent resource of the analyses.

    • page_size (::Integer) (defaults to: nil) —

      The maximum number of analyses to return in the response. If this value is zero, the service will select a default size. A call might return fewer objects than requested. A non-empty next_page_token in the response indicates that more data is available.

    • page_token (::String) (defaults to: nil) —

      The value returned by the last ListAnalysesResponse; indicates that this is a continuation of a prior ListAnalyses call and the system should return the next page of data.

    • filter (::String) (defaults to: nil) —

      A filter to reduce results to a specific subset. Useful for querying conversations with specific properties.

Yields:

  • (response, operation) —

    Access the result along with the RPC operation

Yield Parameters:

Returns:

Raises:

  • (::Google::Cloud::Error) —

    if the RPC is aborted.



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# File 'lib/google/cloud/contact_center_insights/v1/contact_center_insights/client.rb', line 994

def list_analyses request, options = nil
  raise ::ArgumentError, "request must be provided" if request.nil?

  request = ::Gapic::Protobuf.coerce request, to: ::Google::Cloud::ContactCenterInsights::V1::ListAnalysesRequest

  # Converts hash and nil to an options object
  options = ::Gapic::CallOptions.new(**options.to_h) if options.respond_to? :to_h

  # Customize the options with defaults
  metadata = @config.rpcs.list_analyses.metadata.to_h

  # Set x-goog-api-client and x-goog-user-project headers
  metadata[:"x-goog-api-client"] ||= ::Gapic::Headers.x_goog_api_client \
    lib_name: @config.lib_name, lib_version: @config.lib_version,
    gapic_version: ::Google::Cloud::ContactCenterInsights::V1::VERSION
  metadata[:"x-goog-user-project"] = @quota_project_id if @quota_project_id

  header_params = {}
  if request.parent
    header_params["parent"] = request.parent
  end

  request_params_header = header_params.map { |k, v| "#{k}=#{v}" }.join("&")
  metadata[:"x-goog-request-params"] ||= request_params_header

  options.apply_defaults timeout:      @config.rpcs.list_analyses.timeout,
                         metadata:     metadata,
                         retry_policy: @config.rpcs.list_analyses.retry_policy

  options.apply_defaults timeout:      @config.timeout,
                         metadata:     @config.metadata,
                         retry_policy: @config.retry_policy

  @contact_center_insights_stub.call_rpc :list_analyses, request, options: options do |response, operation|
    response = ::Gapic::PagedEnumerable.new @contact_center_insights_stub, :list_analyses, request, response, operation, options
    yield response, operation if block_given?
    return response
  end
rescue ::GRPC::BadStatus => e
  raise ::Google::Cloud::Error.from_error(e)
end

#list_conversations(request, options = nil) ⇒ ::Gapic::PagedEnumerable<::Google::Cloud::ContactCenterInsights::V1::Conversation> #list_conversations(parent: nil, page_size: nil, page_token: nil, filter: nil, view: nil) ⇒ ::Gapic::PagedEnumerable<::Google::Cloud::ContactCenterInsights::V1::Conversation>

Lists conversations.

Examples:

Basic example

require "google/cloud/contact_center_insights/v1"

# Create a client object. The client can be reused for multiple calls.
client = Google::Cloud::ContactCenterInsights::V1::ContactCenterInsights::Client.new

# Create a request. To set request fields, pass in keyword arguments.
request = Google::Cloud::ContactCenterInsights::V1::ListConversationsRequest.new

# Call the list_conversations method.
result = client.list_conversations request

# The returned object is of type Gapic::PagedEnumerable. You can iterate
# over elements, and API calls will be issued to fetch pages as needed.
result.each do |item|
  # Each element is of type ::Google::Cloud::ContactCenterInsights::V1::Conversation.
  p item
end

Overloads:

  • #list_conversations(request, options = nil) ⇒ ::Gapic::PagedEnumerable<::Google::Cloud::ContactCenterInsights::V1::Conversation>

    Pass arguments to list_conversations via a request object, either of type ListConversationsRequest or an equivalent Hash.

    Parameters:

    • request (::Google::Cloud::ContactCenterInsights::V1::ListConversationsRequest, ::Hash) —

      A request object representing the call parameters. Required. To specify no parameters, or to keep all the default parameter values, pass an empty Hash.

    • options (::Gapic::CallOptions, ::Hash) (defaults to: nil) —

      Overrides the default settings for this call, e.g, timeout, retries, etc. Optional.

  • #list_conversations(parent: nil, page_size: nil, page_token: nil, filter: nil, view: nil) ⇒ ::Gapic::PagedEnumerable<::Google::Cloud::ContactCenterInsights::V1::Conversation>

    Pass arguments to list_conversations via keyword arguments. Note that at least one keyword argument is required. To specify no parameters, or to keep all the default parameter values, pass an empty Hash as a request object (see above).

    Parameters:

    • parent (::String) (defaults to: nil) —

      Required. The parent resource of the conversation.

    • page_size (::Integer) (defaults to: nil) —

      The maximum number of conversations to return in the response. A valid page size ranges from 0 to 1,000 inclusive. If the page size is zero or unspecified, a default page size of 100 will be chosen. Note that a call might return fewer results than the requested page size.

    • page_token (::String) (defaults to: nil) —

      The value returned by the last ListConversationsResponse. This value indicates that this is a continuation of a prior ListConversations call and that the system should return the next page of data.

    • filter (::String) (defaults to: nil) —

      A filter to reduce results to a specific subset. Useful for querying conversations with specific properties.

    • view (::Google::Cloud::ContactCenterInsights::V1::ConversationView) (defaults to: nil) —

      The level of details of the conversation. Default is BASIC.

Yields:

  • (response, operation) —

    Access the result along with the RPC operation

Yield Parameters:

Returns:

Raises:

  • (::Google::Cloud::Error) —

    if the RPC is aborted.



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# File 'lib/google/cloud/contact_center_insights/v1/contact_center_insights/client.rb', line 622

def list_conversations request, options = nil
  raise ::ArgumentError, "request must be provided" if request.nil?

  request = ::Gapic::Protobuf.coerce request, to: ::Google::Cloud::ContactCenterInsights::V1::ListConversationsRequest

  # Converts hash and nil to an options object
  options = ::Gapic::CallOptions.new(**options.to_h) if options.respond_to? :to_h

  # Customize the options with defaults
  metadata = @config.rpcs.list_conversations.metadata.to_h

  # Set x-goog-api-client and x-goog-user-project headers
  metadata[:"x-goog-api-client"] ||= ::Gapic::Headers.x_goog_api_client \
    lib_name: @config.lib_name, lib_version: @config.lib_version,
    gapic_version: ::Google::Cloud::ContactCenterInsights::V1::VERSION
  metadata[:"x-goog-user-project"] = @quota_project_id if @quota_project_id

  header_params = {}
  if request.parent
    header_params["parent"] = request.parent
  end

  request_params_header = header_params.map { |k, v| "#{k}=#{v}" }.join("&")
  metadata[:"x-goog-request-params"] ||= request_params_header

  options.apply_defaults timeout:      @config.rpcs.list_conversations.timeout,
                         metadata:     metadata,
                         retry_policy: @config.rpcs.list_conversations.retry_policy

  options.apply_defaults timeout:      @config.timeout,
                         metadata:     @config.metadata,
                         retry_policy: @config.retry_policy

  @contact_center_insights_stub.call_rpc :list_conversations, request, options: options do |response, operation|
    response = ::Gapic::PagedEnumerable.new @contact_center_insights_stub, :list_conversations, request, response, operation, options
    yield response, operation if block_given?
    return response
  end
rescue ::GRPC::BadStatus => e
  raise ::Google::Cloud::Error.from_error(e)
end

#list_issue_models(request, options = nil) ⇒ ::Google::Cloud::ContactCenterInsights::V1::ListIssueModelsResponse #list_issue_models(parent: nil) ⇒ ::Google::Cloud::ContactCenterInsights::V1::ListIssueModelsResponse

Lists issue models.

Examples:

Basic example

require "google/cloud/contact_center_insights/v1"

# Create a client object. The client can be reused for multiple calls.
client = Google::Cloud::ContactCenterInsights::V1::ContactCenterInsights::Client.new

# Create a request. To set request fields, pass in keyword arguments.
request = Google::Cloud::ContactCenterInsights::V1::ListIssueModelsRequest.new

# Call the list_issue_models method.
result = client.list_issue_models request

# The returned object is of type Google::Cloud::ContactCenterInsights::V1::ListIssueModelsResponse.
p result

Overloads:

Yields:

  • (response, operation) —

    Access the result along with the RPC operation

Yield Parameters:

Returns:

Raises:

  • (::Google::Cloud::Error) —

    if the RPC is aborted.



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# File 'lib/google/cloud/contact_center_insights/v1/contact_center_insights/client.rb', line 1847

def list_issue_models request, options = nil
  raise ::ArgumentError, "request must be provided" if request.nil?

  request = ::Gapic::Protobuf.coerce request, to: ::Google::Cloud::ContactCenterInsights::V1::ListIssueModelsRequest

  # Converts hash and nil to an options object
  options = ::Gapic::CallOptions.new(**options.to_h) if options.respond_to? :to_h

  # Customize the options with defaults
  metadata = @config.rpcs.list_issue_models.metadata.to_h

  # Set x-goog-api-client and x-goog-user-project headers
  metadata[:"x-goog-api-client"] ||= ::Gapic::Headers.x_goog_api_client \
    lib_name: @config.lib_name, lib_version: @config.lib_version,
    gapic_version: ::Google::Cloud::ContactCenterInsights::V1::VERSION
  metadata[:"x-goog-user-project"] = @quota_project_id if @quota_project_id

  header_params = {}
  if request.parent
    header_params["parent"] = request.parent
  end

  request_params_header = header_params.map { |k, v| "#{k}=#{v}" }.join("&")
  metadata[:"x-goog-request-params"] ||= request_params_header

  options.apply_defaults timeout:      @config.rpcs.list_issue_models.timeout,
                         metadata:     metadata,
                         retry_policy: @config.rpcs.list_issue_models.retry_policy

  options.apply_defaults timeout:      @config.timeout,
                         metadata:     @config.metadata,
                         retry_policy: @config.retry_policy

  @contact_center_insights_stub.call_rpc :list_issue_models, request, options: options do |response, operation|
    yield response, operation if block_given?
    return response
  end
rescue ::GRPC::BadStatus => e
  raise ::Google::Cloud::Error.from_error(e)
end

#list_issues(request, options = nil) ⇒ ::Google::Cloud::ContactCenterInsights::V1::ListIssuesResponse #list_issues(parent: nil) ⇒ ::Google::Cloud::ContactCenterInsights::V1::ListIssuesResponse

Lists issues.

Examples:

Basic example

require "google/cloud/contact_center_insights/v1"

# Create a client object. The client can be reused for multiple calls.
client = Google::Cloud::ContactCenterInsights::V1::ContactCenterInsights::Client.new

# Create a request. To set request fields, pass in keyword arguments.
request = Google::Cloud::ContactCenterInsights::V1::ListIssuesRequest.new

# Call the list_issues method.
result = client.list_issues request

# The returned object is of type Google::Cloud::ContactCenterInsights::V1::ListIssuesResponse.
p result

Overloads:

  • #list_issues(request, options = nil) ⇒ ::Google::Cloud::ContactCenterInsights::V1::ListIssuesResponse

    Pass arguments to list_issues via a request object, either of type ListIssuesRequest or an equivalent Hash.

    Parameters:

    • request (::Google::Cloud::ContactCenterInsights::V1::ListIssuesRequest, ::Hash) —

      A request object representing the call parameters. Required. To specify no parameters, or to keep all the default parameter values, pass an empty Hash.

    • options (::Gapic::CallOptions, ::Hash) (defaults to: nil) —

      Overrides the default settings for this call, e.g, timeout, retries, etc. Optional.

  • #list_issues(parent: nil) ⇒ ::Google::Cloud::ContactCenterInsights::V1::ListIssuesResponse

    Pass arguments to list_issues via keyword arguments. Note that at least one keyword argument is required. To specify no parameters, or to keep all the default parameter values, pass an empty Hash as a request object (see above).

    Parameters:

    • parent (::String) (defaults to: nil) —

      Required. The parent resource of the issue.

Yields:

  • (response, operation) —

    Access the result along with the RPC operation

Yield Parameters:

Returns:

Raises:

  • (::Google::Cloud::Error) —

    if the RPC is aborted.



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# File 'lib/google/cloud/contact_center_insights/v1/contact_center_insights/client.rb', line 2298

def list_issues request, options = nil
  raise ::ArgumentError, "request must be provided" if request.nil?

  request = ::Gapic::Protobuf.coerce request, to: ::Google::Cloud::ContactCenterInsights::V1::ListIssuesRequest

  # Converts hash and nil to an options object
  options = ::Gapic::CallOptions.new(**options.to_h) if options.respond_to? :to_h

  # Customize the options with defaults
  metadata = @config.rpcs.list_issues.metadata.to_h

  # Set x-goog-api-client and x-goog-user-project headers
  metadata[:"x-goog-api-client"] ||= ::Gapic::Headers.x_goog_api_client \
    lib_name: @config.lib_name, lib_version: @config.lib_version,
    gapic_version: ::Google::Cloud::ContactCenterInsights::V1::VERSION
  metadata[:"x-goog-user-project"] = @quota_project_id if @quota_project_id

  header_params = {}
  if request.parent
    header_params["parent"] = request.parent
  end

  request_params_header = header_params.map { |k, v| "#{k}=#{v}" }.join("&")
  metadata[:"x-goog-request-params"] ||= request_params_header

  options.apply_defaults timeout:      @config.rpcs.list_issues.timeout,
                         metadata:     metadata,
                         retry_policy: @config.rpcs.list_issues.retry_policy

  options.apply_defaults timeout:      @config.timeout,
                         metadata:     @config.metadata,
                         retry_policy: @config.retry_policy

  @contact_center_insights_stub.call_rpc :list_issues, request, options: options do |response, operation|
    yield response, operation if block_given?
    return response
  end
rescue ::GRPC::BadStatus => e
  raise ::Google::Cloud::Error.from_error(e)
end

#list_phrase_matchers(request, options = nil) ⇒ ::Gapic::PagedEnumerable<::Google::Cloud::ContactCenterInsights::V1::PhraseMatcher> #list_phrase_matchers(parent: nil, page_size: nil, page_token: nil, filter: nil) ⇒ ::Gapic::PagedEnumerable<::Google::Cloud::ContactCenterInsights::V1::PhraseMatcher>

Lists phrase matchers.

Examples:

Basic example

require "google/cloud/contact_center_insights/v1"

# Create a client object. The client can be reused for multiple calls.
client = Google::Cloud::ContactCenterInsights::V1::ContactCenterInsights::Client.new

# Create a request. To set request fields, pass in keyword arguments.
request = Google::Cloud::ContactCenterInsights::V1::ListPhraseMatchersRequest.new

# Call the list_phrase_matchers method.
result = client.list_phrase_matchers request

# The returned object is of type Gapic::PagedEnumerable. You can iterate
# over elements, and API calls will be issued to fetch pages as needed.
result.each do |item|
  # Each element is of type ::Google::Cloud::ContactCenterInsights::V1::PhraseMatcher.
  p item
end

Overloads:

  • #list_phrase_matchers(request, options = nil) ⇒ ::Gapic::PagedEnumerable<::Google::Cloud::ContactCenterInsights::V1::PhraseMatcher>

    Pass arguments to list_phrase_matchers via a request object, either of type ListPhraseMatchersRequest or an equivalent Hash.

    Parameters:

    • request (::Google::Cloud::ContactCenterInsights::V1::ListPhraseMatchersRequest, ::Hash) —

      A request object representing the call parameters. Required. To specify no parameters, or to keep all the default parameter values, pass an empty Hash.

    • options (::Gapic::CallOptions, ::Hash) (defaults to: nil) —

      Overrides the default settings for this call, e.g, timeout, retries, etc. Optional.

  • #list_phrase_matchers(parent: nil, page_size: nil, page_token: nil, filter: nil) ⇒ ::Gapic::PagedEnumerable<::Google::Cloud::ContactCenterInsights::V1::PhraseMatcher>

    Pass arguments to list_phrase_matchers via keyword arguments. Note that at least one keyword argument is required. To specify no parameters, or to keep all the default parameter values, pass an empty Hash as a request object (see above).

    Parameters:

    • parent (::String) (defaults to: nil) —

      Required. The parent resource of the phrase matcher.

    • page_size (::Integer) (defaults to: nil) —

      The maximum number of phrase matchers to return in the response. If this value is zero, the service will select a default size. A call might return fewer objects than requested. A non-empty next_page_token in the response indicates that more data is available.

    • page_token (::String) (defaults to: nil) —

      The value returned by the last ListPhraseMatchersResponse. This value indicates that this is a continuation of a prior ListPhraseMatchers call and that the system should return the next page of data.

    • filter (::String) (defaults to: nil) —

      A filter to reduce results to a specific subset. Useful for querying phrase matchers with specific properties.

Yields:

  • (response, operation) —

    Access the result along with the RPC operation

Yield Parameters:

Returns:

Raises:

  • (::Google::Cloud::Error) —

    if the RPC is aborted.



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# File 'lib/google/cloud/contact_center_insights/v1/contact_center_insights/client.rb', line 2831

def list_phrase_matchers request, options = nil
  raise ::ArgumentError, "request must be provided" if request.nil?

  request = ::Gapic::Protobuf.coerce request, to: ::Google::Cloud::ContactCenterInsights::V1::ListPhraseMatchersRequest

  # Converts hash and nil to an options object
  options = ::Gapic::CallOptions.new(**options.to_h) if options.respond_to? :to_h

  # Customize the options with defaults
  metadata = @config.rpcs.list_phrase_matchers.metadata.to_h

  # Set x-goog-api-client and x-goog-user-project headers
  metadata[:"x-goog-api-client"] ||= ::Gapic::Headers.x_goog_api_client \
    lib_name: @config.lib_name, lib_version: @config.lib_version,
    gapic_version: ::Google::Cloud::ContactCenterInsights::V1::VERSION
  metadata[:"x-goog-user-project"] = @quota_project_id if @quota_project_id

  header_params = {}
  if request.parent
    header_params["parent"] = request.parent
  end

  request_params_header = header_params.map { |k, v| "#{k}=#{v}" }.join("&")
  metadata[:"x-goog-request-params"] ||= request_params_header

  options.apply_defaults timeout:      @config.rpcs.list_phrase_matchers.timeout,
                         metadata:     metadata,
                         retry_policy: @config.rpcs.list_phrase_matchers.retry_policy

  options.apply_defaults timeout:      @config.timeout,
                         metadata:     @config.metadata,
                         retry_policy: @config.retry_policy

  @contact_center_insights_stub.call_rpc :list_phrase_matchers, request, options: options do |response, operation|
    response = ::Gapic::PagedEnumerable.new @contact_center_insights_stub, :list_phrase_matchers, request, response, operation, options
    yield response, operation if block_given?
    return response
  end
rescue ::GRPC::BadStatus => e
  raise ::Google::Cloud::Error.from_error(e)
end

#list_views(request, options = nil) ⇒ ::Gapic::PagedEnumerable<::Google::Cloud::ContactCenterInsights::V1::View> #list_views(parent: nil, page_size: nil, page_token: nil) ⇒ ::Gapic::PagedEnumerable<::Google::Cloud::ContactCenterInsights::V1::View>

Lists views.

Examples:

Basic example

require "google/cloud/contact_center_insights/v1"

# Create a client object. The client can be reused for multiple calls.
client = Google::Cloud::ContactCenterInsights::V1::ContactCenterInsights::Client.new

# Create a request. To set request fields, pass in keyword arguments.
request = Google::Cloud::ContactCenterInsights::V1::ListViewsRequest.new

# Call the list_views method.
result = client.list_views request

# The returned object is of type Gapic::PagedEnumerable. You can iterate
# over elements, and API calls will be issued to fetch pages as needed.
result.each do |item|
  # Each element is of type ::Google::Cloud::ContactCenterInsights::V1::View.
  p item
end

Overloads:

  • #list_views(request, options = nil) ⇒ ::Gapic::PagedEnumerable<::Google::Cloud::ContactCenterInsights::V1::View>

    Pass arguments to list_views via a request object, either of type ListViewsRequest or an equivalent Hash.

    Parameters:

    • request (::Google::Cloud::ContactCenterInsights::V1::ListViewsRequest, ::Hash) —

      A request object representing the call parameters. Required. To specify no parameters, or to keep all the default parameter values, pass an empty Hash.

    • options (::Gapic::CallOptions, ::Hash) (defaults to: nil) —

      Overrides the default settings for this call, e.g, timeout, retries, etc. Optional.

  • #list_views(parent: nil, page_size: nil, page_token: nil) ⇒ ::Gapic::PagedEnumerable<::Google::Cloud::ContactCenterInsights::V1::View>

    Pass arguments to list_views via keyword arguments. Note that at least one keyword argument is required. To specify no parameters, or to keep all the default parameter values, pass an empty Hash as a request object (see above).

    Parameters:

    • parent (::String) (defaults to: nil) —

      Required. The parent resource of the views.

    • page_size (::Integer) (defaults to: nil) —

      The maximum number of views to return in the response. If this value is zero, the service will select a default size. A call may return fewer objects than requested. A non-empty next_page_token in the response indicates that more data is available.

    • page_token (::String) (defaults to: nil) —

      The value returned by the last ListViewsResponse; indicates that this is a continuation of a prior ListViews call and the system should return the next page of data.

Yields:

  • (response, operation) —

    Access the result along with the RPC operation

Yield Parameters:

Returns:

Raises:

  • (::Google::Cloud::Error) —

    if the RPC is aborted.



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# File 'lib/google/cloud/contact_center_insights/v1/contact_center_insights/client.rb', line 3537

def list_views request, options = nil
  raise ::ArgumentError, "request must be provided" if request.nil?

  request = ::Gapic::Protobuf.coerce request, to: ::Google::Cloud::ContactCenterInsights::V1::ListViewsRequest

  # Converts hash and nil to an options object
  options = ::Gapic::CallOptions.new(**options.to_h) if options.respond_to? :to_h

  # Customize the options with defaults
  metadata = @config.rpcs.list_views.metadata.to_h

  # Set x-goog-api-client and x-goog-user-project headers
  metadata[:"x-goog-api-client"] ||= ::Gapic::Headers.x_goog_api_client \
    lib_name: @config.lib_name, lib_version: @config.lib_version,
    gapic_version: ::Google::Cloud::ContactCenterInsights::V1::VERSION
  metadata[:"x-goog-user-project"] = @quota_project_id if @quota_project_id

  header_params = {}
  if request.parent
    header_params["parent"] = request.parent
  end

  request_params_header = header_params.map { |k, v| "#{k}=#{v}" }.join("&")
  metadata[:"x-goog-request-params"] ||= request_params_header

  options.apply_defaults timeout:      @config.rpcs.list_views.timeout,
                         metadata:     metadata,
                         retry_policy: @config.rpcs.list_views.retry_policy

  options.apply_defaults timeout:      @config.timeout,
                         metadata:     @config.metadata,
                         retry_policy: @config.retry_policy

  @contact_center_insights_stub.call_rpc :list_views, request, options: options do |response, operation|
    response = ::Gapic::PagedEnumerable.new @contact_center_insights_stub, :list_views, request, response, operation, options
    yield response, operation if block_given?
    return response
  end
rescue ::GRPC::BadStatus => e
  raise ::Google::Cloud::Error.from_error(e)
end

#undeploy_issue_model(request, options = nil) ⇒ ::Gapic::Operation #undeploy_issue_model(name: nil) ⇒ ::Gapic::Operation

Undeploys an issue model. An issue model can not be used in analysis after it has been undeployed.

Examples:

Basic example

require "google/cloud/contact_center_insights/v1"

# Create a client object. The client can be reused for multiple calls.
client = Google::Cloud::ContactCenterInsights::V1::ContactCenterInsights::Client.new

# Create a request. To set request fields, pass in keyword arguments.
request = Google::Cloud::ContactCenterInsights::V1::UndeployIssueModelRequest.new

# Call the undeploy_issue_model method.
result = client.undeploy_issue_model request

# The returned object is of type Gapic::Operation. You can use it to
# check the status of an operation, cancel it, or wait for results.
# Here is how to wait for a response.
result.wait_until_done! timeout: 60
if result.response?
  p result.response
else
  puts "No response received."
end

Overloads:

  • #undeploy_issue_model(request, options = nil) ⇒ ::Gapic::Operation

    Pass arguments to undeploy_issue_model via a request object, either of type UndeployIssueModelRequest or an equivalent Hash.

    Parameters:

    • request (::Google::Cloud::ContactCenterInsights::V1::UndeployIssueModelRequest, ::Hash) —

      A request object representing the call parameters. Required. To specify no parameters, or to keep all the default parameter values, pass an empty Hash.

    • options (::Gapic::CallOptions, ::Hash) (defaults to: nil) —

      Overrides the default settings for this call, e.g, timeout, retries, etc. Optional.

  • #undeploy_issue_model(name: nil) ⇒ ::Gapic::Operation

    Pass arguments to undeploy_issue_model via keyword arguments. Note that at least one keyword argument is required. To specify no parameters, or to keep all the default parameter values, pass an empty Hash as a request object (see above).

    Parameters:

    • name (::String) (defaults to: nil) —

      Required. The issue model to undeploy.

Yields:

  • (response, operation) —

    Access the result along with the RPC operation

Yield Parameters:

  • response (::Gapic::Operation)
  • operation (::GRPC::ActiveCall::Operation)

Returns:

  • (::Gapic::Operation)

Raises:

  • (::Google::Cloud::Error) —

    if the RPC is aborted.



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# File 'lib/google/cloud/contact_center_insights/v1/contact_center_insights/client.rb', line 2127

def undeploy_issue_model request, options = nil
  raise ::ArgumentError, "request must be provided" if request.nil?

  request = ::Gapic::Protobuf.coerce request, to: ::Google::Cloud::ContactCenterInsights::V1::UndeployIssueModelRequest

  # Converts hash and nil to an options object
  options = ::Gapic::CallOptions.new(**options.to_h) if options.respond_to? :to_h

  # Customize the options with defaults
  metadata = @config.rpcs.undeploy_issue_model.metadata.to_h

  # Set x-goog-api-client and x-goog-user-project headers
  metadata[:"x-goog-api-client"] ||= ::Gapic::Headers.x_goog_api_client \
    lib_name: @config.lib_name, lib_version: @config.lib_version,
    gapic_version: ::Google::Cloud::ContactCenterInsights::V1::VERSION
  metadata[:"x-goog-user-project"] = @quota_project_id if @quota_project_id

  header_params = {}
  if request.name
    header_params["name"] = request.name
  end

  request_params_header = header_params.map { |k, v| "#{k}=#{v}" }.join("&")
  metadata[:"x-goog-request-params"] ||= request_params_header

  options.apply_defaults timeout:      @config.rpcs.undeploy_issue_model.timeout,
                         metadata:     metadata,
                         retry_policy: @config.rpcs.undeploy_issue_model.retry_policy

  options.apply_defaults timeout:      @config.timeout,
                         metadata:     @config.metadata,
                         retry_policy: @config.retry_policy

  @contact_center_insights_stub.call_rpc :undeploy_issue_model, request, options: options do |response, operation|
    response = ::Gapic::Operation.new response, @operations_client, options: options
    yield response, operation if block_given?
    return response
  end
rescue ::GRPC::BadStatus => e
  raise ::Google::Cloud::Error.from_error(e)
end

#universe_domain ⇒ String

The effective universe domain

Returns:

  • (String) 


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# File 'lib/google/cloud/contact_center_insights/v1/contact_center_insights/client.rb', line 106

def universe_domain
  @contact_center_insights_stub.universe_domain
end

#update_conversation(request, options = nil) ⇒ ::Google::Cloud::ContactCenterInsights::V1::Conversation #update_conversation(conversation: nil, update_mask: nil) ⇒ ::Google::Cloud::ContactCenterInsights::V1::Conversation

Updates a conversation.

Examples:

Basic example

require "google/cloud/contact_center_insights/v1"

# Create a client object. The client can be reused for multiple calls.
client = Google::Cloud::ContactCenterInsights::V1::ContactCenterInsights::Client.new

# Create a request. To set request fields, pass in keyword arguments.
request = Google::Cloud::ContactCenterInsights::V1::UpdateConversationRequest.new

# Call the update_conversation method.
result = client.update_conversation request

# The returned object is of type Google::Cloud::ContactCenterInsights::V1::Conversation.
p result

Overloads:

Yields:

  • (response, operation) —

    Access the result along with the RPC operation

Yield Parameters:

Returns:

Raises:

  • (::Google::Cloud::Error) —

    if the RPC is aborted.



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# File 'lib/google/cloud/contact_center_insights/v1/contact_center_insights/client.rb', line 432

def update_conversation request, options = nil
  raise ::ArgumentError, "request must be provided" if request.nil?

  request = ::Gapic::Protobuf.coerce request, to: ::Google::Cloud::ContactCenterInsights::V1::UpdateConversationRequest

  # Converts hash and nil to an options object
  options = ::Gapic::CallOptions.new(**options.to_h) if options.respond_to? :to_h

  # Customize the options with defaults
  metadata = @config.rpcs.update_conversation.metadata.to_h

  # Set x-goog-api-client and x-goog-user-project headers
  metadata[:"x-goog-api-client"] ||= ::Gapic::Headers.x_goog_api_client \
    lib_name: @config.lib_name, lib_version: @config.lib_version,
    gapic_version: ::Google::Cloud::ContactCenterInsights::V1::VERSION
  metadata[:"x-goog-user-project"] = @quota_project_id if @quota_project_id

  header_params = {}
  if request.conversation&.name
    header_params["conversation.name"] = request.conversation.name
  end

  request_params_header = header_params.map { |k, v| "#{k}=#{v}" }.join("&")
  metadata[:"x-goog-request-params"] ||= request_params_header

  options.apply_defaults timeout:      @config.rpcs.update_conversation.timeout,
                         metadata:     metadata,
                         retry_policy: @config.rpcs.update_conversation.retry_policy

  options.apply_defaults timeout:      @config.timeout,
                         metadata:     @config.metadata,
                         retry_policy: @config.retry_policy

  @contact_center_insights_stub.call_rpc :update_conversation, request, options: options do |response, operation|
    yield response, operation if block_given?
    return response
  end
rescue ::GRPC::BadStatus => e
  raise ::Google::Cloud::Error.from_error(e)
end

#update_issue(request, options = nil) ⇒ ::Google::Cloud::ContactCenterInsights::V1::Issue #update_issue(issue: nil, update_mask: nil) ⇒ ::Google::Cloud::ContactCenterInsights::V1::Issue

Updates an issue.

Examples:

Basic example

require "google/cloud/contact_center_insights/v1"

# Create a client object. The client can be reused for multiple calls.
client = Google::Cloud::ContactCenterInsights::V1::ContactCenterInsights::Client.new

# Create a request. To set request fields, pass in keyword arguments.
request = Google::Cloud::ContactCenterInsights::V1::UpdateIssueRequest.new

# Call the update_issue method.
result = client.update_issue request

# The returned object is of type Google::Cloud::ContactCenterInsights::V1::Issue.
p result

Overloads:

Yields:

  • (response, operation) —

    Access the result along with the RPC operation

Yield Parameters:

Returns:

Raises:

  • (::Google::Cloud::Error) —

    if the RPC is aborted.



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# File 'lib/google/cloud/contact_center_insights/v1/contact_center_insights/client.rb', line 2385

def update_issue request, options = nil
  raise ::ArgumentError, "request must be provided" if request.nil?

  request = ::Gapic::Protobuf.coerce request, to: ::Google::Cloud::ContactCenterInsights::V1::UpdateIssueRequest

  # Converts hash and nil to an options object
  options = ::Gapic::CallOptions.new(**options.to_h) if options.respond_to? :to_h

  # Customize the options with defaults
  metadata = @config.rpcs.update_issue.metadata.to_h

  # Set x-goog-api-client and x-goog-user-project headers
  metadata[:"x-goog-api-client"] ||= ::Gapic::Headers.x_goog_api_client \
    lib_name: @config.lib_name, lib_version: @config.lib_version,
    gapic_version: ::Google::Cloud::ContactCenterInsights::V1::VERSION
  metadata[:"x-goog-user-project"] = @quota_project_id if @quota_project_id

  header_params = {}
  if request.issue&.name
    header_params["issue.name"] = request.issue.name
  end

  request_params_header = header_params.map { |k, v| "#{k}=#{v}" }.join("&")
  metadata[:"x-goog-request-params"] ||= request_params_header

  options.apply_defaults timeout:      @config.rpcs.update_issue.timeout,
                         metadata:     metadata,
                         retry_policy: @config.rpcs.update_issue.retry_policy

  options.apply_defaults timeout:      @config.timeout,
                         metadata:     @config.metadata,
                         retry_policy: @config.retry_policy

  @contact_center_insights_stub.call_rpc :update_issue, request, options: options do |response, operation|
    yield response, operation if block_given?
    return response
  end
rescue ::GRPC::BadStatus => e
  raise ::Google::Cloud::Error.from_error(e)
end

#update_issue_model(request, options = nil) ⇒ ::Google::Cloud::ContactCenterInsights::V1::IssueModel #update_issue_model(issue_model: nil, update_mask: nil) ⇒ ::Google::Cloud::ContactCenterInsights::V1::IssueModel

Updates an issue model.

Examples:

Basic example

require "google/cloud/contact_center_insights/v1"

# Create a client object. The client can be reused for multiple calls.
client = Google::Cloud::ContactCenterInsights::V1::ContactCenterInsights::Client.new

# Create a request. To set request fields, pass in keyword arguments.
request = Google::Cloud::ContactCenterInsights::V1::UpdateIssueModelRequest.new

# Call the update_issue_model method.
result = client.update_issue_model request

# The returned object is of type Google::Cloud::ContactCenterInsights::V1::IssueModel.
p result

Overloads:

Yields:

  • (response, operation) —

    Access the result along with the RPC operation

Yield Parameters:

Returns:

Raises:

  • (::Google::Cloud::Error) —

    if the RPC is aborted.



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# File 'lib/google/cloud/contact_center_insights/v1/contact_center_insights/client.rb', line 1677

def update_issue_model request, options = nil
  raise ::ArgumentError, "request must be provided" if request.nil?

  request = ::Gapic::Protobuf.coerce request, to: ::Google::Cloud::ContactCenterInsights::V1::UpdateIssueModelRequest

  # Converts hash and nil to an options object
  options = ::Gapic::CallOptions.new(**options.to_h) if options.respond_to? :to_h

  # Customize the options with defaults
  metadata = @config.rpcs.update_issue_model.metadata.to_h

  # Set x-goog-api-client and x-goog-user-project headers
  metadata[:"x-goog-api-client"] ||= ::Gapic::Headers.x_goog_api_client \
    lib_name: @config.lib_name, lib_version: @config.lib_version,
    gapic_version: ::Google::Cloud::ContactCenterInsights::V1::VERSION
  metadata[:"x-goog-user-project"] = @quota_project_id if @quota_project_id

  header_params = {}
  if request.issue_model&.name
    header_params["issue_model.name"] = request.issue_model.name
  end

  request_params_header = header_params.map { |k, v| "#{k}=#{v}" }.join("&")
  metadata[:"x-goog-request-params"] ||= request_params_header

  options.apply_defaults timeout:      @config.rpcs.update_issue_model.timeout,
                         metadata:     metadata,
                         retry_policy: @config.rpcs.update_issue_model.retry_policy

  options.apply_defaults timeout:      @config.timeout,
                         metadata:     @config.metadata,
                         retry_policy: @config.retry_policy

  @contact_center_insights_stub.call_rpc :update_issue_model, request, options: options do |response, operation|
    yield response, operation if block_given?
    return response
  end
rescue ::GRPC::BadStatus => e
  raise ::Google::Cloud::Error.from_error(e)
end

#update_phrase_matcher(request, options = nil) ⇒ ::Google::Cloud::ContactCenterInsights::V1::PhraseMatcher #update_phrase_matcher(phrase_matcher: nil, update_mask: nil) ⇒ ::Google::Cloud::ContactCenterInsights::V1::PhraseMatcher

Updates a phrase matcher.

Examples:

Basic example

require "google/cloud/contact_center_insights/v1"

# Create a client object. The client can be reused for multiple calls.
client = Google::Cloud::ContactCenterInsights::V1::ContactCenterInsights::Client.new

# Create a request. To set request fields, pass in keyword arguments.
request = Google::Cloud::ContactCenterInsights::V1::UpdatePhraseMatcherRequest.new

# Call the update_phrase_matcher method.
result = client.update_phrase_matcher request

# The returned object is of type Google::Cloud::ContactCenterInsights::V1::PhraseMatcher.
p result

Overloads:

Yields:

  • (response, operation) —

    Access the result along with the RPC operation

Yield Parameters:

Returns:

Raises:

  • (::Google::Cloud::Error) —

    if the RPC is aborted.



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# File 'lib/google/cloud/contact_center_insights/v1/contact_center_insights/client.rb', line 3004

def update_phrase_matcher request, options = nil
  raise ::ArgumentError, "request must be provided" if request.nil?

  request = ::Gapic::Protobuf.coerce request, to: ::Google::Cloud::ContactCenterInsights::V1::UpdatePhraseMatcherRequest

  # Converts hash and nil to an options object
  options = ::Gapic::CallOptions.new(**options.to_h) if options.respond_to? :to_h

  # Customize the options with defaults
  metadata = @config.rpcs.update_phrase_matcher.metadata.to_h

  # Set x-goog-api-client and x-goog-user-project headers
  metadata[:"x-goog-api-client"] ||= ::Gapic::Headers.x_goog_api_client \
    lib_name: @config.lib_name, lib_version: @config.lib_version,
    gapic_version: ::Google::Cloud::ContactCenterInsights::V1::VERSION
  metadata[:"x-goog-user-project"] = @quota_project_id if @quota_project_id

  header_params = {}
  if request.phrase_matcher&.name
    header_params["phrase_matcher.name"] = request.phrase_matcher.name
  end

  request_params_header = header_params.map { |k, v| "#{k}=#{v}" }.join("&")
  metadata[:"x-goog-request-params"] ||= request_params_header

  options.apply_defaults timeout:      @config.rpcs.update_phrase_matcher.timeout,
                         metadata:     metadata,
                         retry_policy: @config.rpcs.update_phrase_matcher.retry_policy

  options.apply_defaults timeout:      @config.timeout,
                         metadata:     @config.metadata,
                         retry_policy: @config.retry_policy

  @contact_center_insights_stub.call_rpc :update_phrase_matcher, request, options: options do |response, operation|
    yield response, operation if block_given?
    return response
  end
rescue ::GRPC::BadStatus => e
  raise ::Google::Cloud::Error.from_error(e)
end

#update_settings(request, options = nil) ⇒ ::Google::Cloud::ContactCenterInsights::V1::Settings #update_settings(settings: nil, update_mask: nil) ⇒ ::Google::Cloud::ContactCenterInsights::V1::Settings

Updates project-level settings.

Examples:

Basic example

require "google/cloud/contact_center_insights/v1"

# Create a client object. The client can be reused for multiple calls.
client = Google::Cloud::ContactCenterInsights::V1::ContactCenterInsights::Client.new

# Create a request. To set request fields, pass in keyword arguments.
request = Google::Cloud::ContactCenterInsights::V1::UpdateSettingsRequest.new

# Call the update_settings method.
result = client.update_settings request

# The returned object is of type Google::Cloud::ContactCenterInsights::V1::Settings.
p result

Overloads:

Yields:

  • (response, operation) —

    Access the result along with the RPC operation

Yield Parameters:

Returns:

Raises:

  • (::Google::Cloud::Error) —

    if the RPC is aborted.



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# File 'lib/google/cloud/contact_center_insights/v1/contact_center_insights/client.rb', line 3264

def update_settings request, options = nil
  raise ::ArgumentError, "request must be provided" if request.nil?

  request = ::Gapic::Protobuf.coerce request, to: ::Google::Cloud::ContactCenterInsights::V1::UpdateSettingsRequest

  # Converts hash and nil to an options object
  options = ::Gapic::CallOptions.new(**options.to_h) if options.respond_to? :to_h

  # Customize the options with defaults
  metadata = @config.rpcs.update_settings.metadata.to_h

  # Set x-goog-api-client and x-goog-user-project headers
  metadata[:"x-goog-api-client"] ||= ::Gapic::Headers.x_goog_api_client \
    lib_name: @config.lib_name, lib_version: @config.lib_version,
    gapic_version: ::Google::Cloud::ContactCenterInsights::V1::VERSION
  metadata[:"x-goog-user-project"] = @quota_project_id if @quota_project_id

  header_params = {}
  if request.settings&.name
    header_params["settings.name"] = request.settings.name
  end

  request_params_header = header_params.map { |k, v| "#{k}=#{v}" }.join("&")
  metadata[:"x-goog-request-params"] ||= request_params_header

  options.apply_defaults timeout:      @config.rpcs.update_settings.timeout,
                         metadata:     metadata,
                         retry_policy: @config.rpcs.update_settings.retry_policy

  options.apply_defaults timeout:      @config.timeout,
                         metadata:     @config.metadata,
                         retry_policy: @config.retry_policy

  @contact_center_insights_stub.call_rpc :update_settings, request, options: options do |response, operation|
    yield response, operation if block_given?
    return response
  end
rescue ::GRPC::BadStatus => e
  raise ::Google::Cloud::Error.from_error(e)
end

#update_view(request, options = nil) ⇒ ::Google::Cloud::ContactCenterInsights::V1::View #update_view(view: nil, update_mask: nil) ⇒ ::Google::Cloud::ContactCenterInsights::V1::View

Updates a view.

Examples:

Basic example

require "google/cloud/contact_center_insights/v1"

# Create a client object. The client can be reused for multiple calls.
client = Google::Cloud::ContactCenterInsights::V1::ContactCenterInsights::Client.new

# Create a request. To set request fields, pass in keyword arguments.
request = Google::Cloud::ContactCenterInsights::V1::UpdateViewRequest.new

# Call the update_view method.
result = client.update_view request

# The returned object is of type Google::Cloud::ContactCenterInsights::V1::View.
p result

Overloads:

Yields:

  • (response, operation) —

    Access the result along with the RPC operation

Yield Parameters:

Returns:

Raises:

  • (::Google::Cloud::Error) —

    if the RPC is aborted.



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# File 'lib/google/cloud/contact_center_insights/v1/contact_center_insights/client.rb', line 3625

def update_view request, options = nil
  raise ::ArgumentError, "request must be provided" if request.nil?

  request = ::Gapic::Protobuf.coerce request, to: ::Google::Cloud::ContactCenterInsights::V1::UpdateViewRequest

  # Converts hash and nil to an options object
  options = ::Gapic::CallOptions.new(**options.to_h) if options.respond_to? :to_h

  # Customize the options with defaults
  metadata = @config.rpcs.update_view.metadata.to_h

  # Set x-goog-api-client and x-goog-user-project headers
  metadata[:"x-goog-api-client"] ||= ::Gapic::Headers.x_goog_api_client \
    lib_name: @config.lib_name, lib_version: @config.lib_version,
    gapic_version: ::Google::Cloud::ContactCenterInsights::V1::VERSION
  metadata[:"x-goog-user-project"] = @quota_project_id if @quota_project_id

  header_params = {}
  if request.view&.name
    header_params["view.name"] = request.view.name
  end

  request_params_header = header_params.map { |k, v| "#{k}=#{v}" }.join("&")
  metadata[:"x-goog-request-params"] ||= request_params_header

  options.apply_defaults timeout:      @config.rpcs.update_view.timeout,
                         metadata:     metadata,
                         retry_policy: @config.rpcs.update_view.retry_policy

  options.apply_defaults timeout:      @config.timeout,
                         metadata:     @config.metadata,
                         retry_policy: @config.retry_policy

  @contact_center_insights_stub.call_rpc :update_view, request, options: options do |response, operation|
    yield response, operation if block_given?
    return response
  end
rescue ::GRPC::BadStatus => e
  raise ::Google::Cloud::Error.from_error(e)
end

#upload_conversation(request, options = nil) ⇒ ::Gapic::Operation #upload_conversation(parent: nil, conversation: nil, conversation_id: nil, redaction_config: nil, speech_config: nil) ⇒ ::Gapic::Operation

Create a longrunning conversation upload operation. This method differs from CreateConversation by allowing audio transcription and optional DLP redaction.

Examples:

Basic example

require "google/cloud/contact_center_insights/v1"

# Create a client object. The client can be reused for multiple calls.
client = Google::Cloud::ContactCenterInsights::V1::ContactCenterInsights::Client.new

# Create a request. To set request fields, pass in keyword arguments.
request = Google::Cloud::ContactCenterInsights::V1::UploadConversationRequest.new

# Call the upload_conversation method.
result = client.upload_conversation request

# The returned object is of type Gapic::Operation. You can use it to
# check the status of an operation, cancel it, or wait for results.
# Here is how to wait for a response.
result.wait_until_done! timeout: 60
if result.response?
  p result.response
else
  puts "No response received."
end

Overloads:

  • #upload_conversation(request, options = nil) ⇒ ::Gapic::Operation

    Pass arguments to upload_conversation via a request object, either of type UploadConversationRequest or an equivalent Hash.

    Parameters:

    • request (::Google::Cloud::ContactCenterInsights::V1::UploadConversationRequest, ::Hash) —

      A request object representing the call parameters. Required. To specify no parameters, or to keep all the default parameter values, pass an empty Hash.

    • options (::Gapic::CallOptions, ::Hash) (defaults to: nil) —

      Overrides the default settings for this call, e.g, timeout, retries, etc. Optional.

  • #upload_conversation(parent: nil, conversation: nil, conversation_id: nil, redaction_config: nil, speech_config: nil) ⇒ ::Gapic::Operation

    Pass arguments to upload_conversation via keyword arguments. Note that at least one keyword argument is required. To specify no parameters, or to keep all the default parameter values, pass an empty Hash as a request object (see above).

    Parameters:

    • parent (::String) (defaults to: nil) —

      Required. The parent resource of the conversation.

    • conversation (::Google::Cloud::ContactCenterInsights::V1::Conversation, ::Hash) (defaults to: nil) —

      Required. The conversation resource to create.

    • conversation_id (::String) (defaults to: nil) —

      Optional. A unique ID for the new conversation. This ID will become the final component of the conversation's resource name. If no ID is specified, a server-generated ID will be used.

      This value should be 4-64 characters and must match the regular expression ^[a-z0-9-]{4,64}$. Valid characters are [a-z][0-9]-

    • redaction_config (::Google::Cloud::ContactCenterInsights::V1::RedactionConfig, ::Hash) (defaults to: nil) —

      Optional. DLP settings for transcript redaction. Will default to the config specified in Settings.

    • speech_config (::Google::Cloud::ContactCenterInsights::V1::SpeechConfig, ::Hash) (defaults to: nil) —

      Optional. Speech-to-Text configuration. Will default to the config specified in Settings.

Yields:

  • (response, operation) —

    Access the result along with the RPC operation

Yield Parameters:

  • response (::Gapic::Operation)
  • operation (::GRPC::ActiveCall::Operation)

Returns:

  • (::Gapic::Operation)

Raises:

  • (::Google::Cloud::Error) —

    if the RPC is aborted.



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# File 'lib/google/cloud/contact_center_insights/v1/contact_center_insights/client.rb', line 344

def upload_conversation request, options = nil
  raise ::ArgumentError, "request must be provided" if request.nil?

  request = ::Gapic::Protobuf.coerce request, to: ::Google::Cloud::ContactCenterInsights::V1::UploadConversationRequest

  # Converts hash and nil to an options object
  options = ::Gapic::CallOptions.new(**options.to_h) if options.respond_to? :to_h

  # Customize the options with defaults
  metadata = @config.rpcs.upload_conversation.metadata.to_h

  # Set x-goog-api-client and x-goog-user-project headers
  metadata[:"x-goog-api-client"] ||= ::Gapic::Headers.x_goog_api_client \
    lib_name: @config.lib_name, lib_version: @config.lib_version,
    gapic_version: ::Google::Cloud::ContactCenterInsights::V1::VERSION
  metadata[:"x-goog-user-project"] = @quota_project_id if @quota_project_id

  header_params = {}
  if request.parent
    header_params["parent"] = request.parent
  end

  request_params_header = header_params.map { |k, v| "#{k}=#{v}" }.join("&")
  metadata[:"x-goog-request-params"] ||= request_params_header

  options.apply_defaults timeout:      @config.rpcs.upload_conversation.timeout,
                         metadata:     metadata,
                         retry_policy: @config.rpcs.upload_conversation.retry_policy

  options.apply_defaults timeout:      @config.timeout,
                         metadata:     @config.metadata,
                         retry_policy: @config.retry_policy

  @contact_center_insights_stub.call_rpc :upload_conversation, request, options: options do |response, operation|
    response = ::Gapic::Operation.new response, @operations_client, options: options
    yield response, operation if block_given?
    return response
  end
rescue ::GRPC::BadStatus => e
  raise ::Google::Cloud::Error.from_error(e)
end