Class: Google::Cloud::Support::V2::Escalation

Inherits:
Object
  • Object
show all
Extended by:
Protobuf::MessageExts::ClassMethods
Includes:
Protobuf::MessageExts
Defined in:
proto_docs/google/cloud/support/v2/escalation.rb

Overview

An escalation of a support case.

Defined Under Namespace

Modules: Reason

Instance Attribute Summary collapse

Instance Attribute Details

#justification ⇒ ::String

Returns Required. A free text description to accompany the reason field above. Provides additional context on why the case is being escalated.

Returns:

  • (::String) —

    Required. A free text description to accompany the reason field above. Provides additional context on why the case is being escalated.



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# File 'proto_docs/google/cloud/support/v2/escalation.rb', line 32

class Escalation
  include ::Google::Protobuf::MessageExts
  extend ::Google::Protobuf::MessageExts::ClassMethods

  # An enum detailing the possible reasons a case may be escalated.
  module Reason
    # The escalation reason is in an unknown state or has not been specified.
    REASON_UNSPECIFIED = 0

    # The case is taking too long to resolve.
    RESOLUTION_TIME = 1

    # The support agent does not have the expertise required to successfully
    # resolve the issue.
    TECHNICAL_EXPERTISE = 2

    # The issue is having a significant business impact.
    BUSINESS_IMPACT = 3
  end
end

#reason ⇒ ::Google::Cloud::Support::V2::Escalation::Reason

Returns Required. The reason why the Case is being escalated.

Returns:



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# File 'proto_docs/google/cloud/support/v2/escalation.rb', line 32

class Escalation
  include ::Google::Protobuf::MessageExts
  extend ::Google::Protobuf::MessageExts::ClassMethods

  # An enum detailing the possible reasons a case may be escalated.
  module Reason
    # The escalation reason is in an unknown state or has not been specified.
    REASON_UNSPECIFIED = 0

    # The case is taking too long to resolve.
    RESOLUTION_TIME = 1

    # The support agent does not have the expertise required to successfully
    # resolve the issue.
    TECHNICAL_EXPERTISE = 2

    # The issue is having a significant business impact.
    BUSINESS_IMPACT = 3
  end
end