Module: Google::Cloud::Support::V2::Escalation::Reason

Defined in:

proto_docs/google/cloud/support/v2/escalation.rb

Overview

An enum detailing the possible reasons a case may be escalated.

Constant Summary

REASON_UNSPECIFIED =

The escalation reason is in an unknown state or has not been specified.

0

RESOLUTION_TIME =

The case is taking too long to resolve.

1

TECHNICAL_EXPERTISE =

The support agent does not have the expertise required to successfully resolve the issue.

2

BUSINESS_IMPACT =

The issue is having a significant business impact.

3