Class: Vapi::TransferPlanMode

Inherits:
Object
  • Object
show all
Defined in:
lib/vapi_server_sdk/types/transfer_plan_mode.rb

Overview

This configures how transfer is executed and the experience of the destination party receiving the call. Usage:

  • blind-transfer: The assistant forwards the call to the destination without any message or summary.
  • blind-transfer-add-summary-to-sip-header: The assistant forwards the call to the destination and adds a SIP header X-Transfer-Summary to the call to include the summary.
  • warm-transfer-say-message: The assistant dials the destination, delivers the message to the destination party, connects the customer, and leaves the call.
  • warm-transfer-say-summary: The assistant dials the destination, provides a summary of the call to the destination party, connects the customer, and leaves the call.
  • warm-transfer-wait-for-operator-to-speak-first-and-then-say-message: The assistant dials the destination, waits for the operator to speak, delivers the message to the destination party, and then connects the customer.
  • warm-transfer-wait-for-operator-to-speak-first-and-then-say-summary: The assistant dials the destination, waits for the operator to speak, provides a summary of the call to the destination party, and then connects the customer. @default 'blind-transfer'

Constant Summary collapse

BLIND_TRANSFER = 
"blind-transfer"
BLIND_TRANSFER_ADD_SUMMARY_TO_SIP_HEADER = 
"blind-transfer-add-summary-to-sip-header"
WARM_TRANSFER_SAY_MESSAGE = 
"warm-transfer-say-message"
WARM_TRANSFER_SAY_SUMMARY = 
"warm-transfer-say-summary"
WARM_TRANSFER_WAIT_FOR_OPERATOR_TO_SPEAK_FIRST_AND_THEN_SAY_MESSAGE = 
"warm-transfer-wait-for-operator-to-speak-first-and-then-say-message"
WARM_TRANSFER_WAIT_FOR_OPERATOR_TO_SPEAK_FIRST_AND_THEN_SAY_SUMMARY = 
"warm-transfer-wait-for-operator-to-speak-first-and-then-say-summary"