Module: Five9Tools::PromptUtils

Included in:
Admin::Client
Defined in:
lib/five9tools/prompt_utils.rb

Defined Under Namespace

Classes: Error, UploadFailureError

Class Method Summary collapse

Class Method Details

.delete_prompt_language(file_name, language_code_id) ⇒ Object 



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# File 'lib/five9tools/prompt_utils.rb', line 111

def delete_prompt_language(file_name, language_code_id)
  lang_code_id = Five9Tools::LanguageUtils::five9ify(language_code_id)
  message = {
    :promptName => file_name,
    :language => lang_code_id,
  }
  begin
    puts "Attempting to delete prompt language #{lang_code_id} for prompt #{file_name}".yellow
    self.call(:delete_language_prompt, :message => message)
  rescue => exception
    puts "There was no need to delete the prompt", exception
  end
end

.get_lang_code_id_from_file_name(file_name) ⇒ Object 



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# File 'lib/five9tools/prompt_utils.rb', line 10

def get_lang_code_id_from_file_name(file_name)
  f_base_name = File.basename(file_name)
  f_base_name.split("____").first
end

.get_multilingual_prompts(paths_to_prompt_files) ⇒ Object 



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# File 'lib/five9tools/prompt_utils.rb', line 41

def get_multilingual_prompts(paths_to_prompt_files)
  paths_to_prompt_files.filter_map do |f|
    f_basename = File.basename(f)
    lang_code = get_lang_code_id_from_file_name(f_basename)
    five9_accepted = Five9Tools::LanguageUtils::five9ify(lang_code)
    if is_multilingual_prompt?(f_basename) && !five9_accepted.downcase.include?("en")
      f
    end
  end
end

.get_prompts ⇒ Object 



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# File 'lib/five9tools/prompt_utils.rb', line 125

def get_prompts
  self.call(:get_prompts)
end

.is_multilingual_prompt?(f) ⇒ Boolean

Returns:

  • (Boolean) 


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# File 'lib/five9tools/prompt_utils.rb', line 74

def is_multilingual_prompt?(f)
  sp = f.split("____").first
  if Five9Tools::LanguageUtils::ALL_LOCALES.include?(sp) then return true else return false end
end

.modify_prompt(file_name, options = {}) ⇒ Object 



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# File 'lib/five9tools/prompt_utils.rb', line 79

def modify_prompt(file_name, options = {})
  destination_prompt_name = if options[:destination_prompt_name] then options[:destination_prompt_name] else file_name end
  file_name_no_ext = destination_prompt_name.sub(/\.#{destination_prompt_name.split(".").last}/, "").split("/").last.split("____").last
  base64_file = Five9Tools::Helpers::to_base64(file_name)
  lang_code_id = if options[:language_code_id] then Five9Tools::LanguageUtils::five9ify(options[:language_code_id]) else "" end
  message = {
    :prompt => {
      :description => file_name_no_ext,
      :name => file_name_no_ext,
      :languages => lang_code_id,
    },
    :wav_file => base64_file,
  }
  safely_modify_prompt(message).to_s.yellow.bold
end

.safely_modify_prompt(message) ⇒ Object 



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# File 'lib/five9tools/prompt_utils.rb', line 95

def safely_modify_prompt(message)
  begin
    puts "Attempting to add prompt #{message[:prompt][:name]} to the system".yellow
    self.call(:modify_prompt_wav_inline, :message => message)
  rescue => exception
    puts "#{exception} \n\n Replacing wav language".cyan
    begin
      self.call(:delete_language_prompt, :message => { :promptName => message[:prompt][:name], :language => message[:prompt][:languages] })
      self.call(:add_prompt_wav_inline, :message => message)
    rescue => exception
      puts exception
      raise UploadFailureError
    end
  end
end

.safely_upload_prompt(message) ⇒ Object 



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# File 'lib/five9tools/prompt_utils.rb', line 58

def safely_upload_prompt(message)
  begin
    puts "Attempting to add prompt #{message[:prompt][:name]} to the system".yellow
    self.call(:add_prompt_wav_inline, :message => message)
  rescue => exception
    puts "#{exception} \n\n Replacing wav instead".cyan
    begin
      self.call(:delete_prompt, :message => { :promptName => message[:prompt][:name] })
      self.call(:add_prompt_wav_inline, :message => message)
    rescue => exception
      puts exception
      raise UploadFailureError
    end
  end
end

.upload_multilingual_prompt(file_name) ⇒ Object 



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# File 'lib/five9tools/prompt_utils.rb', line 52

def upload_multilingual_prompt(file_name)
  language = get_lang_code_id_from_file_name(file_name)
  puts "uploading #{file_name} with language #{language}"
  modify_prompt(file_name, language)
end

.upload_prompt(file_name, options = {}) ⇒ Object 



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# File 'lib/five9tools/prompt_utils.rb', line 25

def upload_prompt(file_name, options = {})
  destination_prompt_name = if options[:destination_prompt_name] then options[:destination_prompt_name] else file_name end
  file_name_no_ext = destination_prompt_name.sub(/\.#{destination_prompt_name.split(".").last}/, "").split("/").last.split("____").last base64_file = Five9Tools::Helpers::to_base64(file_name)
  lang_code_id = if options[:language_code_id] then Five9Tools::LanguageUtils::five9ify(options[:language_code_id]) else "" end
  message = {
    :prompt => {
      :description => file_name_no_ext,
      :name => file_name_no_ext,
      :languages => lang_code_id,
    },
    :wav_file => base64_file,
  }
  puts "PROMPT UPLOAD DATA", message
  safely_upload_prompt(message).to_s.yellow.bold
end

.upload_prompts_in_dir(directory_name) ⇒ Object 



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# File 'lib/five9tools/prompt_utils.rb', line 15

def upload_prompts_in_dir(directory_name)
  files = Five9Tools::Helpers::get_files_recursively(directory_name)
  multilingual_files = get_multilingual_prompts(files)
  puts "MULTILINGUAL FILES DETECTED", multilingual_files
  english_files = files - multilingual_files
  english_result = english_files.map { |f| upload_prompt(f) }
  multilingual_result = multilingual_files.map { |f| upload_multilingual_prompt(f) }
  [english_result, multilingual_result]
end