Module: Five9Tools::IvrUtils

Included in:
Admin::Client
Defined in:
lib/five9tools/ivr_utils.rb

Class Method Summary collapse

Class Method Details

.convert_new_function_data_to_json(new_data, data_type) ⇒ Object



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# File 'lib/five9tools/ivr_utils.rb', line 23

def convert_new_function_data_to_json(new_data, data_type)
  case data_type
  when "csv"
    Five9Tools::Helpers::csv_to_json new_data
  when "json"
    new_data
  when "hash"
    new_data.to_json
  else
    raise StandardError.new "Unacceptable Format #{data_type}"
  end
end

.create_case_statement_child_node(_key, var_to_compare, value_to_compare, case_id, descendant) ⇒ Object



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# File 'lib/five9tools/ivr_utils.rb', line 154

def create_case_statement_child_node(_key, var_to_compare, value_to_compare, case_id, descendant)
  <<~XML
    <entry>
        <key>#{_key}</key>
          <value>
              <name>#{_key}</name>
              <desc>#{descendant}</desc>
              <conditions>
                  <comparisonType>EQUALS</comparisonType>
                  <rightOperand>
                      <isVarSelected>false</isVarSelected>
                      <stringValue>
                          <value>#{value_to_compare}</value>
                          <id>#{case_id}</id>
                      </stringValue>
                  </rightOperand>
                  <leftOperand>
                      <isVarSelected>true</isVarSelected>
                      <variableName>#{var_to_compare}</variableName>
                  </leftOperand>
              </conditions>
          </value>
      </entry>
  XML
end

.create_set_variable_child_node(value_to_set, ascendant, descendant, loc_x, loc_y, module_id, index) ⇒ Object



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# File 'lib/five9tools/ivr_utils.rb', line 117

def create_set_variable_child_node(value_to_set, ascendant, descendant, loc_x, loc_y, module_id, index)
  <<~XML
    <setVariable>
        <ascendants>#{ascendant}</ascendants>
        <singleDescendant>#{descendant}</singleDescendant>
        <moduleName>Set Skill #{value_to_set} - #{index}</moduleName>
        <locationX>#{loc_x}</locationX>
        <locationY>#{loc_y}</locationY>
        <moduleId>#{module_id}</moduleId>
        <data>
            <expressions>
                <variableName>Menu.Skill</variableName>
                <isFunction>false</isFunction>
                <constant>
                    <isVarSelected>false</isVarSelected>
                    <stringValue>
                        <value>#{value_to_set}</value>
                        <id>0</id>
                    </stringValue>
                </constant>
            </expressions>
            <expressions>
                <variableName>Menu.Path</variableName>
                <isFunction>false</isFunction>
                <constant>
                    <isVarSelected>false</isVarSelected>
                    <stringValue>
                        <value>No Ani Match - #{value_to_set} Dialed</value>
                        <id>0</id>
                    </stringValue>
                </constant>
            </expressions>
        </data>
    </setVariable>
  XML
end

.generate_case_statement_xml(ivr_update_hash, last_id) ⇒ Object



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# File 'lib/five9tools/ivr_utils.rb', line 95

def generate_case_statement_xml(ivr_update_hash, last_id)
  case_xml_nodes = ivr_update_hash.each_with_index.map { |x, i|
    module_id = "8AD257D13AC94AB2BA72FF#{Five9Tools::Helpers.pseudo_random_string(10)}".upcase
    case_id = last_id.to_i + i + 1
    x["case_module_id"] = module_id
    create_case_statement_child_node(x[:key], x[:var], x[:val], case_id, x[:set_var_module_id])
  }.join("\n")
  { xml_nodes: case_xml_nodes, ivr_update_hash: ivr_update_hash }
end

.generate_modified_xml(xml_string, module_name_of_node, ivr_update_hash) ⇒ Object



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# File 'lib/five9tools/ivr_utils.rb', line 189

def generate_modified_xml(xml_string, module_name_of_node, ivr_update_hash)
  doc = Nokogiri::XML(xml_string)
  parent_module_id = get_first_parent_module_id(xml_string, "//case")
  last_id = get_last_id(xml_string, module_name_of_node, "//branches//id")
  set_var_xml_node_response = generate_set_variable_xml(ivr_update_hash, xml_string, parent_module_id)
  ivr_update_hash = set_var_xml_node_response[:ivr_update_hash]
  case_statement_xml_node_response = generate_case_statement_xml(ivr_update_hash, last_id)
  doc.at("//branches").add_child(case_statement_xml_node_response[:xml_nodes])
  doc.at("//modules").add_child(set_var_xml_node_response[:xml_nodes])
  modify_hangup_ascendants(doc, ivr_update_hash, "H")
  doc
end

.generate_set_variable_xml(ivr_update_hash, xml_string, parent_module_id) ⇒ Object



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# File 'lib/five9tools/ivr_utils.rb', line 105

def generate_set_variable_xml(ivr_update_hash, xml_string, parent_module_id)
  hangup_id = get_hangup_module_id(xml_string, "H")
  set_var_xml_nodes = ivr_update_hash.each_with_index.map { |x, i|
    loc_x = 200 + (i + 40)
    loc_y = 200 + (i * 10)
    module_id = "8BD257D13AC94AB2BA72FF#{Five9Tools::Helpers.pseudo_random_string(10)}".upcase
    x[:set_var_module_id] = module_id
    create_set_variable_child_node(x[:setvarvalueskill], parent_module_id, hangup_id, loc_x, loc_y, module_id, i)
  }.join("\n")
  { xml_nodes: set_var_xml_nodes, ivr_update_hash: ivr_update_hash }
end

.get_first_parent_module_id(xml_string, xpath) ⇒ Object



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# File 'lib/five9tools/ivr_utils.rb', line 85

def get_first_parent_module_id(xml_string, xpath)
  xml = Nokogiri::XML(xml_string)
  xml.xpath(xpath).xpath("//moduleId").first.text
end

.get_function_contents(ivr_script_name, function_name, decode = false) ⇒ Object



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# File 'lib/five9tools/ivr_utils.rb', line 64

def get_function_contents(ivr_script_name, function_name, decode = false)
  ivr_xml_data = self.get_ivr_script(ivr_script_name)
  doc = Nokogiri::XML ivr_xml_data
  f = doc.at_xpath("//functions//entry//value[name=\'#{function_name}\']//functionBody").text
  if decode then Five9Tools::Helpers::decode_ivr_script_function(f) else f end
end

.get_function_json(ivr_script_name, function_name, options = { json_match_index: 0, format: "json" }) ⇒ Object



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# File 'lib/five9tools/ivr_utils.rb', line 48

def get_function_json(ivr_script_name, function_name, options = { json_match_index: 0, format: "json" })
  puts "parameters provided: #{{ ivr_script_name: ivr_script_name, function_name: function_name, options: options }}"
  function_contents = Five9Tools::Helpers.decode_ivr_script_function(self.get_function_contents(ivr_script_name, function_name))
  function_json_data = self.get_json_from_function(function_contents, options[:json_match_index])
  case options[:format]
  when "csv"
    Five9Tools::Helpers::json_to_csv function_json_data
  when "json"
    function_json_data
  when "hash"
    JSON.parse(function_json_data)
  else
    raise StandardError.new "Unacceptable Format #{options[:format]}"
  end
end

.get_hangup_module_id(xml_string, hangup_module_name) ⇒ Object



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# File 'lib/five9tools/ivr_utils.rb', line 80

def get_hangup_module_id(xml_string, hangup_module_name)
  doc = Nokogiri::XML(xml_string)
  doc.xpath("//moduleName[.='H']").first.parent.xpath("moduleId").text
end

.get_ivr_scriptsObject



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# File 'lib/five9tools/ivr_utils.rb', line 7

def get_ivr_scripts
  ivr_scripts = self.call(:get_ivr_scripts)
  ivr_scripts.body[:get_ivr_scripts_response].values[0]
end

.get_ivr_update_hashObject



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# File 'lib/five9tools/ivr_utils.rb', line 207

def get_ivr_update_hash
  ivr_xml_file = "/Users/zsherbondy/desktop/temp/JG DS DNIS Check.five9ivr"
  Five9Tools::Helpers.csv_to_hash_arr("/Users/zsherbondy/desktop/temp/cases.csv")
end

.get_json_from_function(function_contents, json_match_index = 0) ⇒ Object



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# File 'lib/five9tools/ivr_utils.rb', line 71

def get_json_from_function(function_contents, json_match_index = 0)
  Five9Tools::Helpers.get_json_from_text(function_contents, json_match_index)
end

.get_last_id(xml_string, module_name_of_node, xpath_of_id) ⇒ Object



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# File 'lib/five9tools/ivr_utils.rb', line 75

def get_last_id(xml_string, module_name_of_node, xpath_of_id)
  xml = Nokogiri::XML(xml_string)
  xml.xpath("//moduleName[.=\'#{module_name_of_node}\']").xpath(xpath_of_id).last.text
end

.get_parent_node(xml_string, module_name_of_node) ⇒ Object



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# File 'lib/five9tools/ivr_utils.rb', line 90

def get_parent_node(xml_string, module_name_of_node)
  xml = Nokogiri::XML(xml_string)
  xml.at_xpath("//moduleName[.=\'#{module_name_of_node}\']").xpath("//branches")
end

.modify_hangup_ascendants(doc, ivr_update_hash, hangup_module_name) ⇒ Object



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# File 'lib/five9tools/ivr_utils.rb', line 180

def modify_hangup_ascendants(doc, ivr_update_hash, hangup_module_name)
  xml_string = doc.to_xml
  hangup_module_id = get_hangup_module_id(xml_string, "H")
  ivr_update_hash.each do |x|
    doc.xpath("//moduleId[.=\'#{hangup_module_id}\']").first.parent.add_child("<ascendants>#{x[:set_var_module_id]}</ascendants>\n")
  end
  doc
end

.replace_function_json(ivr_script_name, function_name, new_data, options = { json_match_index: 0, format: "json" }) ⇒ Object



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# File 'lib/five9tools/ivr_utils.rb', line 36

def replace_function_json(ivr_script_name, function_name, new_data, options = { json_match_index: 0, format: "json" })
  ivr_script = self.get_ivr_script(ivr_script_name)
  function_contents = self.get_function_contents(ivr_script_name, function_name, false)
  decoded_function_contents = self.get_function_contents(ivr_script_name, function_name, true)
  function_json = self.get_function_json(ivr_script_name, function_name, options)
  data_to_insert = self.convert_new_function_data_to_json(new_data, options[:format])
  new_function_contents = decoded_function_contents.gsub(function_json, data_to_insert)
  encoded_new_function_contents = Five9Tools::Helpers.encode_ivr_script_function(new_function_contents)
  new_ivr_script_contents = ivr_script.gsub(function_contents, encoded_new_function_contents)
  self.replace_ivr_script(ivr_script_name, new_ivr_script_contents)
end

.replace_ivr_script(ivr_script_name, ivr_script_contents) ⇒ Object



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# File 'lib/five9tools/ivr_utils.rb', line 12

def replace_ivr_script(ivr_script_name, ivr_script_contents)
  message = {
    :scriptDef => {
      :name => ivr_script_name,
      :xmlDefinition => ivr_script_contents,
    },
  }
  res = self.call(:modify_ivr_script, :message => message)
  res.body
end

.write_ivr_to_file(file_name, doc) ⇒ Object



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# File 'lib/five9tools/ivr_utils.rb', line 202

def write_ivr_to_file(file_name, doc)
  new_file_name = File.join(File.dirname(file_name), "#{File.basename(file_name).split(".").first}_autogen.five9ivr")
  File.open(new_file_name, "w") { |f| f.write(doc.to_xml) }
end