Class: Helpdesk::Comment

Inherits:
ActiveRecord::Base
  • Object
show all
Defined in:
app/models/helpdesk/comment.rb

Instance Method Summary collapse

Instance Method Details

#check_reopen ⇒ Object 



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# File 'app/models/helpdesk/comment.rb', line 12

def check_reopen
  if ticket.requester == author
    ticket.update_column(:status ,:waiting)
  end
end

#send_email ⇒ Object 



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# File 'app/models/helpdesk/comment.rb', line 19

def send_email
  if self.public?
    if ticket.requester == author
      Helpdesk::NotificationsMailer.comment_by_requester_notification(self).deliver_now if ticket.requester
      Helpdesk::NotificationsMailer.comment_by_requester_confirmation(self).deliver_now if Helpdesk.send_confirmation_emails
    else
      Helpdesk::NotificationsMailer.comment_by_helpdesk_notification(self).deliver_now if ticket.requester
      Helpdesk::NotificationsMailer.comment_by_helpdesk_confirmation(self).deliver_now if Helpdesk.send_confirmation_emails
    end
  end
end