Class: OTRS::Ticket::Article

Inherits:
OTRS::Ticket show all
Defined in:
lib/otrs_connector/otrs/ticket/article.rb

Instance Attribute Summary

Attributes inherited from OTRS::Ticket

#age, #archive_flag, #changed, #create_time_unix, #created, #customer_id, #customer_user_id, #escalation_response_time, #escalation_solution_time, #escalation_time, #escalation_update_time, #group_id, #lock, #lock_id, #owner, #owner_id, #priority, #priority_id, #queue, #queue_id, #real_till_time_not_used, #responsible, #responsible_id, #service_id, #slaid, #state, #state_id, #state_type, #ticket_free_key1, #ticket_free_key10, #ticket_free_key11, #ticket_free_key12, #ticket_free_key13, #ticket_free_key14, #ticket_free_key15, #ticket_free_key16, #ticket_free_key2, #ticket_free_key3, #ticket_free_key4, #ticket_free_key5, #ticket_free_key6, #ticket_free_key7, #ticket_free_key8, #ticket_free_key9, #ticket_free_text1, #ticket_free_text10, #ticket_free_text11, #ticket_free_text12, #ticket_free_text13, #ticket_free_text14, #ticket_free_text15, #ticket_free_text16, #ticket_free_text2, #ticket_free_text3, #ticket_free_text4, #ticket_free_text5, #ticket_free_text6, #ticket_free_text7, #ticket_free_text8, #ticket_free_text9, #ticket_free_time1, #ticket_free_time2, #ticket_free_time3, #ticket_free_time4, #ticket_free_time5, #ticket_free_time6, #ticket_id, #ticket_number, #title, #type, #type_id, #unlock_timeout, #until_time

Class Method Summary collapse

Instance Method Summary collapse

Methods inherited from OTRS::Ticket

#destroy, free_text_fields, #id, #name, #persisted?, #set_free_text_field, ticket_number_lookup

Methods inherited from OTRS

api_url, api_url=, #attributes, #connect, connect, get_from_remote, object_preprocessor, password, password=, process_response, setup_connection_params, user, user=

Constructor Details

#initialize(attributes = {}) ⇒ Article

Returns a new instance of Article.



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# File 'lib/otrs_connector/otrs/ticket/article.rb', line 7

def initialize(attributes = {})
  attributes.each do |name, value|
    OTRS::Ticket::Article.set_accessors(name.to_s.underscore)
    send("#{name.to_s.underscore.to_sym}=", value)
  end
end

Class Method Details

.find(id) ⇒ Object 



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# File 'lib/otrs_connector/otrs/ticket/article.rb', line 30

def self.find(id)
  data = { 'ArticleID' => id, 'UserID' => 1 }
  params = { :object => 'TicketObject', :method => 'ArticleGet', :data => data }
  a = connect(params)
  a = Hash[*a].symbolize_keys
  self.new(a)
end

.set_accessors(key) ⇒ Object 



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# File 'lib/otrs_connector/otrs/ticket/article.rb', line 3

def self.set_accessors(key)
  attr_accessor key.to_sym
end

.where(ticket_id) ⇒ Object 



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# File 'lib/otrs_connector/otrs/ticket/article.rb', line 38

def self.where(ticket_id)
  data = { 'TicketID' => ticket_id }
  params = { :object => 'TicketObject', :method => 'ArticleIndex', :data => data }
  a = connect(params)
  b = []
  a.each do |c|
    b << find(c)
  end
  OTRS::Relation.new(b)
end

Instance Method Details

#create(attributes) ⇒ Object 



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# File 'lib/otrs_connector/otrs/ticket/article.rb', line 17

def create(attributes)
  data = { 'TicketID' => attributes[:ticket_id], 'From' => attributes[:email], 'Subject' => attributes[:title], 'Body' => attributes[:body] }
  data['ArticleType'] ||= 'email-external'
  data['UserID'] ||= 1
  data['SenderType'] ||= 'agent'
  data['HistoryType'] ||= 'NewTicket'
  data['HistoryComment'] ||= ' '
  data['ContentType'] ||= 'text/plain'
  params = { :object => 'TicketObject', :method => 'ArticleCreate', :data => data }
  a = connect(params)
  if a.first.nil? then nil else a end
end

#save ⇒ Object 



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# File 'lib/otrs_connector/otrs/ticket/article.rb', line 13

def save
  self.create(self.attributes)
end