Class: Queri::Stats::CallDistributionByDayOfWeek::TrafficAnalysisByPeriodPerDayOfWeek

Inherits:
Queri::Stats
  • Object
show all
Includes:
CompositeReportHelpers
Defined in:
lib/queri/stats/call_distribution_by_day_of_week/traffic_analysis_by_period_per_day_of_week.rb

Instance Attribute Summary

Attributes inherited from Queri::Stats

#response

Class Method Summary collapse

Methods inherited from Queri::Stats

#initialize, keys, query_method

Constructor Details

This class inherits a constructor from Queri::Stats

Class Method Details

.key_translations ⇒ Object 



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# File 'lib/queri/stats/call_distribution_by_day_of_week/traffic_analysis_by_period_per_day_of_week.rb', line 12

def key_translations
  ActiveSupport::OrderedHash[
    :day_of_week, "DayOfWeek",
    :average_agents_logged_in_per_period_vs_total_period, "Avg ag",
    :number_of_incoming_calls_per_period_vs_available_agents, "Calls/Ag",
    :incoming_calls_sla, "Svc Lvl",
    :number_of_lost_calls, "Unans",
    :percentage_of_lost_calls_below_x_seconds, "Unans short",
    :number_of_outgoing_calls_per_period_vs_available_agents, "Avg out",
    :outbound_to_inbound_ratio, "Out/in",
    :average_incoming_call_wait_time, "Avg ans",
    :average_incoming_call_talk_time, "Avg talk",
    :maximum_answered_incoming_call_wait_time, "Max wait ans",
    :maximum_lost_incoming_call_wait_time, "Max wait lost",
    :maximum_incoming_call_talk_time, "Max dur",
    :maximum_outgoing_call_talk_time, "Max dur out",
    :number_of_incoming_calls, "Off.",
    :number_of_answered_incoming_calls, "Ans.",
    :number_of_answered_outgoing_calls, "Ans. out",
    :minimum_logged_on_agents_for_period, "Min Ag.",
    :maximum_logged_on_agents_for_period, "Max Ag."
  ]
end

.xml_code ⇒ Object 



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# File 'lib/queri/stats/call_distribution_by_day_of_week/traffic_analysis_by_period_per_day_of_week.rb', line 8

def xml_code
  CallDistributionByDayOfWeek.xml_code + ".TrafficAnPerDOW"
end