Module: Queri

Defined in:

lib/queri.rb,
lib/queri/stats.rb,
lib/queri/request.rb,
lib/queri/version.rb,
lib/queri/realtime.rb,
lib/queri/xml_client.rb,
lib/queri/realtime/calls.rb,
lib/queri/realtime/agents.rb,
lib/queri/realtime/queues.rb,
lib/queri/stats/call_outcomes.rb,
lib/queri/stats/distributions.rb,
lib/queri/helpers/time_helpers.rb,
lib/queri/stats/answered_calls.rb,
lib/queri/stats/unanswered_calls.rb,
lib/queri/stats/agents_and_sessions.rb,
lib/queri/stats/call_outcomes/outcomes.rb,
lib/queri/stats/answered_calls/all_calls.rb,
lib/queri/stats/answered_calls/dnis_used.rb,
lib/queri/stats/answered_calls/transfers.rb,
lib/queri/stats/call_distribution_by_day.rb,
lib/queri/stats/call_distribution_by_hour.rb,
lib/queri/stats/details_of_answered_calls.rb,
lib/queri/stats/unanswered_calls/all_calls.rb,
lib/queri/stats/unanswered_calls/dnis_used.rb,
lib/queri/stats/details_of_unanswered_calls.rb,
lib/queri/stats/answered_calls/ivr_selection.rb,
lib/queri/stats/answered_calls/queue_position.rb,
lib/queri/stats/answered_calls/agents_on_queue.rb,
lib/queri/stats/unanswered_calls/call_overview.rb,
lib/queri/stats/unanswered_calls/ivr_selection.rb,
lib/queri/stats/call_distribution_by_day_of_week.rb,
lib/queri/stats/call_outcomes/billable_activities.rb,
lib/queri/stats/answered_calls/disconnection_causes.rb,
lib/queri/stats/call_outcomes/detailed_agent_report.rb,
lib/queri/stats/distributions/acd_attempts_by_queue.rb,
lib/queri/stats/call_outcomes/nonbillable_activities.rb,
lib/queri/stats/details_of_agent_sessions_and_pauses.rb,
lib/queri/stats/unanswered_calls/all_calls_by_stints.rb,
lib/queri/stats/answered_calls/music_on_hold_by_agent.rb,
lib/queri/stats/unanswered_calls/disconnection_causes.rb,
lib/queri/stats/unanswered_calls/enter_queue_position.rb,
lib/queri/stats/agents_and_sessions/agent_availability.rb,
lib/queri/stats/answered_calls/answered_calls_by_queue.rb,
lib/queri/stats/answered_calls/service_level_agreement.rb,
lib/queri/stats/call_distribution_by_day/sales_per_day.rb,
lib/queri/stats/call_outcomes/call_results_by_outcomes.rb,
lib/queri/stats/distributions/acd_attempts_by_terminal.rb,
lib/queri/stats/answered_calls/answered_calls_by_stints.rb,
lib/queri/stats/details_of_answered_calls/queue_details.rb,
lib/queri/stats/distributions/inbound_acd_call_attempts.rb,
lib/queri/stats/agents_and_sessions/agent_session_detail.rb,
lib/queri/stats/call_distribution_by_hour/sales_per_hour.rb,
lib/queri/stats/unanswered_calls/dnis_used_for_all_calls.rb,
lib/queri/stats/agents_and_sessions/agent_occupancy_report.rb,
lib/queri/stats/answered_calls/answered_calls_by_direction.rb,
lib/queri/stats/unanswered_calls/unanswered_calls_by_queue.rb,
lib/queri/stats/unanswered_calls/unanswered_calls_by_stints.rb,
lib/queri/stats/unanswered_calls/ivr_selection_for_all_calls.rb,
lib/queri/stats/call_distribution_by_day/queue_length_per_day.rb,
lib/queri/stats/agents_and_sessions/agent_payable_time_by_hour.rb,
lib/queri/stats/agents_and_sessions/agent_session_time_by_hour.rb,
lib/queri/stats/agents_and_sessions/answered_calls_by_location.rb,
lib/queri/stats/unanswered_calls/unanswered_calls_by_key_press.rb,
lib/queri/stats/agents_and_sessions/agent_billable_time_by_hour.rb,
lib/queri/stats/agents_and_sessions/session_and_pause_durations.rb,
lib/queri/stats/call_distribution_by_hour/queue_length_per_hour.rb,
lib/queri/stats/agents_and_sessions/agent_performance_by_acd_group.rb,
lib/queri/stats/agents_and_sessions/answered_calls_by_custom_group.rb,
lib/queri/stats/unanswered_calls/inclusive_service_level_agreement.rb,
lib/queri/stats/agents_and_sessions/answered_calls_by_service_group.rb,
lib/queri/stats/call_distribution_by_day/schedule_adherence_per_day.rb,
lib/queri/stats/unanswered_calls/enter_queue_position_for_all_calls.rb,
lib/queri/stats/unanswered_calls/unanswered_outbound_calls_by_agent.rb,
lib/queri/stats/call_distribution_by_hour/schedule_adherence_per_hour.rb,
lib/queri/stats/agents_and_sessions/answered_calls_for_selected_queues.rb,
lib/queri/stats/call_distribution_by_day_of_week/sales_per_day_of_week.rb,
lib/queri/stats/details_of_unanswered_calls/detail_of_unanswered_calls.rb,
lib/queri/stats/call_distribution_by_day/answered_call_wait_time_per_day.rb,
lib/queri/stats/unanswered_calls/unanswered_calls_distribution_by_length.rb,
lib/queri/stats/answered_calls/calls_fully_within_the_given_time_interval.rb,
lib/queri/stats/call_distribution_by_day/unanswered_call_wait_time_per_day.rb,
lib/queri/stats/call_distribution_by_hour/answered_call_wait_time_per_hour.rb,
lib/queri/stats/call_distribution_by_day/answered_call_distribution_per_day.rb,
lib/queri/stats/call_distribution_by_day/traffic_analysis_by_period_per_day.rb,
lib/queri/stats/details_of_agent_sessions_and_pauses/detail_of_agent_pauses.rb,
lib/queri/stats/unanswered_calls/calls_fully_within_the_given_time_interval.rb,
lib/queri/stats/unanswered_calls/inclusive_answered_service_level_agreement.rb,
lib/queri/stats/call_distribution_by_hour/unanswered_call_wait_time_per_hour.rb,
lib/queri/stats/call_distribution_by_day_of_week/queue_length_per_day_of_week.rb,
lib/queri/stats/call_distribution_by_hour/answered_call_distribution_per_hour.rb,
lib/queri/stats/call_distribution_by_hour/traffic_analysis_by_period_per_hour.rb,
lib/queri/stats/details_of_agent_sessions_and_pauses/detail_of_agent_sessions.rb,
lib/queri/stats/call_distribution_by_day/inclusive_service_level_agreement_per_day.rb,
lib/queri/stats/call_distribution_by_day_of_week/schedule_adherence_per_day_of_week.rb,
lib/queri/stats/call_distribution_by_hour/inclusive_service_level_agreement_per_hour.rb,
lib/queri/stats/call_distribution_by_day_of_week/answered_call_wait_time_per_day_of_week.rb,
lib/queri/stats/call_distribution_by_day_of_week/unanswered_call_wait_time_per_day_of_week.rb,
lib/queri/stats/call_distribution_by_day_of_week/answered_call_distribution_per_day_of_week.rb,
lib/queri/stats/call_distribution_by_day_of_week/traffic_analysis_by_period_per_day_of_week.rb,
lib/queri/stats/call_distribution_by_day_of_week/inclusive_service_level_agreement_per_day_of_week.rb

Defined Under Namespace

Modules: Helpers, XmlClient Classes: Realtime, Stats

Constant Summary

VERSION =

"1.0.3"

Class Method Summary

• .config ⇒ Object
• .configure(opts = {}) ⇒ Object
• .configure_with(path_to_yaml_file) ⇒ Object

Class Method Details

.config ⇒ Object

# File 'lib/queri.rb', line 57

def config
  Queri::XmlClient.config
end

.configure(opts = {}) ⇒ Object

# File 'lib/queri.rb', line 61

def configure opts={}
  Queri::XmlClient.configure opts
end

.configure_with(path_to_yaml_file) ⇒ Object

# File 'lib/queri.rb', line 65

def configure_with path_to_yaml_file
  Queri::XmlClient.configure_with path_to_yaml_file
end