Class: KayakoClient::TicketNote

Inherits:
Tickets show all
Includes:
TicketAPI
Defined in:
lib/kayako_client/ticket_note.rb

Constant Summary collapse

NOTE_TYPES = 
[ :ticket, :user, :userorganization, :timetrack ].freeze
COLOR_YELLOW = 
1
COLOR_PURPLE = 
2
COLOR_BLUE = 
3
COLOR_GREEN = 
4
COLOR_RED = 
5

Constants included from Object

Object::COMMON_OPTIONS, Object::OPTIONS, Object::PROPERTY_TYPES

Instance Method Summary collapse

Methods included from TicketAPI

#delete_request, included

Methods inherited from Base

configure, #inherited_options, inherited_options, #initialize

Methods included from XML

included, #xml_backend, #xml_backend=

Methods included from HTTP

#client, #delete_request, #http_backend, #http_backend=, included, #post_request, #proxy, #proxy=, #put_request

Methods included from Authentication

included

Methods included from Object

#[], #[]=, #changed?, #errors, #has_errors?, #id, included, #loaded!, #new?, #properties, #to_i

Methods included from Logger

included, #logger, #logger=

Methods included from API

#api_key, #api_key=, #api_url, #api_url=, #delete, included, #post, #put, #secret_key, #secret_key=

Constructor Details

This class inherits a constructor from KayakoClient::Base

Instance Method Details

#created_by_user? ⇒ Boolean Also known as: has_user?

Returns:

  • (Boolean) 


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# File 'lib/kayako_client/ticket_note.rb', line 92

def created_by_user?
    !user_id.nil? && user_id > 0
end

#has_creator_staff? ⇒ Boolean

Returns:

  • (Boolean) 


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# File 'lib/kayako_client/ticket_note.rb', line 84

def has_creator_staff?
    !creator_staff_id.nil? && creator_staff_id > 0
end

#has_for_staff? ⇒ Boolean

Returns:

  • (Boolean) 


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# File 'lib/kayako_client/ticket_note.rb', line 88

def has_for_staff?
    !for_staff_id.nil? && for_staff_id > 0
end

#has_user_organization? ⇒ Boolean

Returns:

  • (Boolean) 


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# File 'lib/kayako_client/ticket_note.rb', line 98

def has_user_organization?
    !user_organization_id.nil? && user_organization_id > 0
end

#has_worker_staff? ⇒ Boolean

Returns:

  • (Boolean) 


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# File 'lib/kayako_client/ticket_note.rb', line 102

def has_worker_staff?
    !worker_staff_id.nil? && worker_staff_id > 0
end

#is_ticket_note? ⇒ Boolean

NOTE: :all returns only notes of :ticket type

Returns:

  • (Boolean) 


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# File 'lib/kayako_client/ticket_note.rb', line 68

def is_ticket_note?
    !type.nil? && type == :ticket
end

#is_time_track_note? ⇒ Boolean

Returns:

  • (Boolean) 


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# File 'lib/kayako_client/ticket_note.rb', line 80

def is_time_track_note?
    !type.nil? && type == :timetrack
end

#is_user_note? ⇒ Boolean

Returns:

  • (Boolean) 


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# File 'lib/kayako_client/ticket_note.rb', line 72

def is_user_note?
    !type.nil? && type == :user
end

#is_user_organization_note? ⇒ Boolean

Returns:

  • (Boolean) 


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# File 'lib/kayako_client/ticket_note.rb', line 76

def is_user_organization_note?
    !type.nil? && type == :userorganization
end