Module: TermCategories

Defined in:

lib/chime/emotions/term_categories.rb

Class Method Summary

• .get_term_categories ⇒ Object

Class Method Details

.get_term_categories ⇒ Object

# File 'lib/chime/emotions/term_categories.rb', line 5

def self.get_term_categories
    {"a friendly place to be" => "Atmosphere (Feeling/Safety)",
    "a great workout environment" => "Atmosphere (Feeling/Safety)",
    "a little claustrophobic on the exercise room floor" => "Facility - Size",
    "a lot of activities for all ages" => "Group Ex - Variety",
    "a lot of different stuff to do" => "Group Ex - Variety",
    "a lot of milling around and socializing in the fitness area" => "Facility - Size",
    "a well-run facility" => "Facility - General",
    "accessible and friendly" => "Atmosphere (Feeling/Safety)",
    "accommodate busy families" => "Facility - Hours",
    "activities (like YFL) keep us accountable to our workouts and goals" => "Adult Programs",
    "add more contemporary exercise classes" => "Group Ex - Variety",
    "add more yoga/pilates classes" => "Group Ex - Schedule",
    "added to the welcoming atmosphere" => "Atmosphere (Feeling/Safety)",
    "adding bath towels in the locker rooms would be a plus" => "Facility - General",
    "adding some Pilates equipment" => "Equipment - Weight Machines",
    "all ages groups have good choice of programs" => "Children's Programs - General",
    "all instructors are unprepared for classes" => "Children's Programs - General",
    "all instructors would be well-served with some type of training related to small children" => "Children's Programs - General",
    "all members cannot go to any y" => "Facility - Policy",
    "all of my friends swim" => "Aquatics - General",
    "all of the staff are very great and friendly" => "Staff - Demeanor",
    "all the equipment is all in good shape" => "Equipment - Cardio",
    "all the swim lanes are given to the swim team" => "Aquatics - General",
    "allowed the kids to play, denigrating the adult game and risking injury to the kids  " => "Atmosphere (Feeling/Safety)",
    "allows us to be stress free about the membership" => "Cost/Value - Membership",
    "always excellent service" => "Staff - Availability",
    "always find something a little different to do" => "Group Ex - Variety",
    "always know where your children are and that's comforting" => "Atmosphere (Feeling/Safety)",
    "always really friendly" => "Staff - Demeanor",
    "always seems to be clean" => "Facility - Cleanliness",
    "always takes too long to get the equipment running after it has broken down" => "Equipment - Cardio",
    "am involved in the group exercise classes" => "Group Ex - Variety",
    "am not particularly impressed with the workout area or overall condition of the interior of the building" => "Facility - General",
    "am pleased with the Y" => "Cost/Value - Membership",
    "am so close to the mall that I go there every morning at 7:30 and walk for an hour" => "Facility - Location",
    "am very happy w/Y lots of machines" => "Equipment - Weight Machines",
    "am working out in a Christian environment" => "Mission",
    "and plan to remain members as long as we live here" => "Facility - General",
    "another rowing machine since there is just one" => "Equipment - Cardio",
    "appeals to both kids and adults " => "Facility - General",
    "appeals to someone looking for a varied workout" => "Group Ex - Variety",
    "appears to focus more heavily on that mission than meeting the demands of traditional membership" => "Mission",
    "appreciate all the classes you offer" => "Group Ex - Variety",
    "appreciate how the Y reaches out to the community" => "Mission",
    "appreciate that it is good for kids" => "Children's Programs - General",
    "appreciate that it opens at" => "Facility - Hours",
    "appreciate that you offer daycare services for families" => "Children's Programs - General",
    "appreciate the community feel of the facility" => "Atmosphere (Feeling/Safety)",
    "appreciate the programs for children" => "Children's Programs - General",
    "appreciate the variety of equipment and amenities" => "Equipment - General",
    "appreciate the wide variety of activities to choose from" => "Group Ex - Variety",
    "appreciate the wide variety of programs and activities" => "Group Ex - Variety",
    "appreciate the wonderful programs the Y provides for the community" => "Mission",
    "appreciate the youth program that teaches kids how to use the machines" => "Children's Programs - General",
    "appreicate you all SO much" => "Staff - Knowledge",
    "are a lot of different equipment" => "Equipment - Weight Machines",
    "are a lot of opportunities to do different things" => "Group Ex - Variety",
    "are all very helpful and nice" => "Staff - Demeanor",
    "are always available" => "Equipment - Weight Machines",
    "are always kids under 18 in the adult locker rooms" => "Atmosphere (Feeling/Safety)",
    "are always swim classes that are being cancelled" => "Aquatics - General",
    "are always very crowded" => "Group Ex - Variety",
    "are always very friendly" => "Staff - Demeanor",
    "are available for the kids" => "Children's Programs - General",
    "are completely inflexible about allowing us to stay until 9:30 PM to make up for the time lost to the youth BB programs" => "Facility - Hours",
    "are fantastic with the babies" => "Child Watch",
    "are few, if any, programs for my age group" => "Adult Programs",
    "are friendly" => "Staff - Demeanor",
    "are good as far as their hours for different programs and groups" => "Facility - Hours",
    "are great" => "Facility - Hours",
    "are helpful, courteous" => "Staff - Knowledge",
    "are in much needed repair or need to be replaced" => "Facility - General",
    "are limited" => "Facility - Hours",
    "are lots of activities" => "Adult Programs",
    "are lots of activities for both adults and children" => "Children's Programs - General",
    "are lots of activities for children" => "Children's Programs - General",
    "are many activities for adults and children" => "Atmosphere (Feeling/Safety)",
    "are many different sports for the kids" => "Children's Programs - Sports",
    "are many kids under 10 in the workout area that should not be in that part of the Y" => "Atmosphere (Feeling/Safety)",
    "are many programs that individuals can choose" => "Group Ex - Variety",
    "are more supervised than they used to be" => "Children's Programs - General",
    "are nice" => "Staff - Demeanor",
    "are not at convenient times" => "Group Ex - Schedule",
    "are not picked up from the school until almost 4pm, an hour late" => "Child Watch",
    "are often way too many lights on outside during all times of the day" => "Facility - General",
    "are ok but not always really organized" => "Children's Programs - Sports",
    "are plenty of programs to choose from" => "Cost/Value - Programs",
    "are providing an affordable and quality facility" => "Cost/Value - Membership",
    "are really happ there" => "Children's Programs - General",
    "are so devoted and wonderful with the kids" => "Staff - Demeanor",
    "are so helpful and welcoming" => "Staff - Demeanor",
    "are taking too long in fixing the steam room" => "Facility - General",
    "are too short" => "Children's Programs - Aquatics",
    "are very few at night" => "Group Ex - Schedule",
    "are very friendly and helpful" => "Staff - Demeanor",
    "are very friendly and knowledgeable" => "Staff - Knowledge",
    "are very helpful" => "Staff - Demeanor",
    "are very kind and helpful" => "Staff - Knowledge",
    "are very polite" => "Staff - Demeanor",
    "are well kept" => "Facility - Cleanliness",
    "are what make the Y a totally unique experience" => "Cost/Value - Membership",
    "areas are not available due to repairs or broken" => "Facility - General",
    "aren't always programs available at convient times" => "Group Ex - Schedule",
    "aren't helping anyone" => "Personal Training",
    "atmosphere is wonderful and friendly" => "Atmosphere (Feeling/Safety)",
    "attend and they love it" => "Children's Programs - General",
    "attended summer camps and really enjoyed them" => "Children's Programs - General",
    "attends the Y to swim, lift weights, run on the track" => "Aquatics - General",
    "availability and times of the classes are great" => "Group Ex - Schedule",
    "bathrooms and changing rooms need to be cleaner" => "Facility - Cleanliness",
    "be around people who like having fun, who are positive, and who also like taking care of themselves" => "Atmosphere (Feeling/Safety)",
    "became limiting since our schedule did not coincide with the free swimming time available during the week" => "Aquatics - Hours",
    "Been a positive experience" => "Atmosphere (Feeling/Safety)",
    "been very happy with the Y programs" => "Adult Programs",
    "believe that the pool here is the perfect size" => "Aquatics - Size",
    "best person there" => "Staff - Availability",
    "BODYPUMP, BODYCOMBAT, and RPM have motivated me to workout more and have changed by body" => "Group Ex - Variety",
    "boot camp classes are held in the morning, well not everyone can make it in the morning" => "Group Ex - Schedule",
    "building is out of date" => "Facility - General",
    "buildings and facilities are old" => "Facility - General",
    "buildings are spacious and comfortable" => "Facility - Size",
    "bummer" => "Cost/Value - Membership",
    "camps are a fun place" => "Children's Programs - General",
    "can be smug" => "Staff - Demeanor",
    "can get congested sometimes" => "Facility - Size",
    "can get involved with many different programs" => "Children's Programs - Aquatics",
    "can make so many friends there" => "Atmosphere (Feeling/Safety)",
    "can schedule their exercise programs easily" => "Group Ex - Schedule",
    "can swim laps or water run" => "Aquatics - General",
    "can use the pool with all of the slides" => "Aquatics - General",
    "can usually count on a good workout" => "Facility - General",
    "can workout and get new friendship also" => "Atmosphere (Feeling/Safety)",
    "cannot begin to tell you how frustrating this is" => "Facility - General",
    "cannot make those classes" => "Group Ex - Schedule",
    "cardio equipment never too crowded" => "Facility - Size",
    "caters to elderly people" => "Staff - Availability",
    "change the hours to accommodate school children" => "Aquatics - Hours",
    "child care at the Y is awesome" => "Child Watch",
    "child care staff is great" => "Child Watch",
    "child programs are a little too expensive" => "Children's Programs - Aquatics",
    "child watch is awesome" => "Child Watch",
    "childcare room makes it so I can workout" => "Child Watch",
    "children can make friends outside of school" => "Children's Programs - General",
    "children lose interest" => "Aquatics - General",
    "children need to feel welcome" => "Atmosphere (Feeling/Safety)",
    "chose the high ranking because of the golden services" => "Facility - General",
    "class I have attended is wonderful" => "Group Ex - Schedule",
    "class instructors are friendly and full of energy" => "Group Ex - Instructor",
    "classes are also fun" => "Group Ex - Variety",
    "classes are good" => "Group Ex - Schedule",
    "classes are great" => "Group Ex - Variety",
    "classes at the Northwest Y and West Park Village Y are way too crowded" => "Facility - Size",
    "clean (most of the time) pool" => "Aquatics - General",
    "clean exercise room more" => "Facility - Cleanliness",
    "Clean facilities" => "Facility - Cleanliness",
    "come only for the Silver Sneakers program" => "Silver Sneakers",
    "communication between the Y and parents definitely needs work" => "Staff - Availability",
    "community feeling" => "Atmosphere (Feeling/Safety)",
    "Community involvement" => "Mission",
    "consider it to be the best facility" => "Facility - General",
    "construction made the downtown location more challenging" => "Facility - General",
    "continue to encounter delays and excuses" => "Facility - General",
    "convenient for downtown" => "Facility - Location",
    "Convenient group exercise classes" => "Group Ex - Schedule",
    "convenient hours" => "Facility - Hours",
    "core values are fantastic" => "Mission",
    "cost is right for me" => "Cost/Value - Membership",
    "cost of being a member and participating in classes is extremely expensive for a facility that is in dire need of repair" => "Cost/Value - Membership",
    "cost of the kids classes is high" => "Cost/Value - Programs",
    "costs a bit more than other local gyms" => "Cost/Value - Membership",
    "could be more experienced and more aggressive in getting kids to try" => "Children's Programs - Aquatics",
    "could be nice if the instructors helped the people in the classes a little bit more" => "Group Ex - Instructor",
    "could be open later hours" => "Facility - Hours",
    "could establish a bigger stretching area for members" => "Facility - Size",
    "could not find the time to help the senior citizens" => "Staff - Availability",
    "could still use some improvement" => "Facility - Cleanliness",
    "couples with no kids would like to go to more superficial gym" => "Atmosphere (Feeling/Safety)",
    "courtesy of the employees" => "Staff - Demeanor",
    "creates a dangerously slippery floor" => "Atmosphere (Feeling/Safety)",
    "creates a opportunity for parents to forget to make that extra stop in the afternoon, thus causing a $10 late fee" => "Cost/Value - Programs",
    "crowding can cause a lot of chaos" => "Facility - Size",
    "cycling machines I like to use are not in great working order" => "Equipment - Cardio",
    "daughter does volleyball and that is great" => "Children's Programs - Sports",
    "daughter takes swim lessons and the instructors are awesome" => "Children's Programs - Aquatics",
    "daycare is wonderful" => "Children's Programs - General",
    "decent wellness center" => "Equipment - Cardio",
    "depends on the persons needs" => "Personal Reasons",
    "develop area for personal training" => "Facility - Size",
    "did a great job supporting the community during the storms" => "Mission",
    "did not build an indoor pool" => "Aquatics - General",
    "Did not put in a water slide for the kids" => "Children's Programs - Aquatics",
    "did not renew our membership was due to the cost" => "Cost/Value - Membership",
    "did the after school programs and loved" => "Children's Programs - General",
    "didn't like was that I have been robbed twice there" => "Atmosphere (Feeling/Safety)",
    "different classes are great" => "Group Ex - Variety",
    "different classes you offer for both children and adults" => "Group Ex - Variety",
    "disappointed with several of the instructors" => "Group Ex - Instructor",
    "discount on after school care" => "Cost/Value - Programs",
    "discount on all children's sporting activities" => "Cost/Value - Programs",
    "dislike how youths cannot go to the weight room" => "Children's Programs - General",
    "dissapointed with limited hours on Sunday" => "Facility - Hours",
    "do believe that the people that work there are clear about their mission" => "Mission",
    "do like the pricing of membership" => "Cost/Value - Membership",
    "do not believe that the Y has tried to meet the needs of the members of the class" => "Cost/Value - Membership",
    "do not have sauna or whirlpool" => "Aquatics - General",
    "do not help them in good working order" => "Equipment - Cardio",
    "do not know how to teach," => "Children's Programs - Aquatics",
    "do not like is the parking" => "Parking",
    "do not like using the hand blower" => "Facility - Cleanliness",
    "do not think one of the employees but James is trained and qualified" => "Staff - Knowledge",
    "do not think that the group workout room is cool enough" => "Facility - General",
    "do really enjoy using the hot tub and the pool" => "Aquatics - General",
    "does a fairly good job maintaining the facility" => "Facility - Cleanliness",
    "does a good job of making me feel comfortable" => "Atmosphere (Feeling/Safety)",
    "does a great job for the amount of limited space" => "Facility - Location",
    "does not even have a single machine with a personal tv" => "Equipment - Cardio",
    "does not give out info when it is needed" => "Staff - Availability",
    "does not have good competitive price rates" => "Cost/Value - Membership",
    "doesn't leave anything for the younger kids" => "Facility - Size",
    "doesn't offer a 6-week challenge" => "Adult Programs",
    "doesn't offer anything for the adults" => "Adult Programs",
    "doing a great job" => "Facility - General",
    "don't agree with letting members pay less" => "Cost/Value - Membership",
    "don't feel that I am getting my money's worth" => "Cost/Value - Membership",
    "don't get to use our membership very often" => "Personal Reasons",
    "don't go as much as I'd like because it is a good 20 minute drive to get there" => "Facility - Location",
    "don't know anyone who attends the Y or would want to" => "Cost/Value - Membership",
    "don't leave any room for people who want to swim laps" => "Aquatics - Size",
    "don't like how a lot of the classee are offered in the morning and afternoon" => "Children's Programs - General",
    "don't like the new guest policy" => "Facility - Policy",
    "don't use the other amenities" => "Facility - General",
    "downfall would be the inability to miss a day of swim class and be ablet o have a makeup day" => "Children's Programs - Aquatics",
    "downfall would be the often occuring closing of the pool" => "Aquatics - Hours",
    "drafted too much money out of my account for dues" => "Cost/Value - Membership",
    "dues are a little high compared to other facilities" => "Cost/Value - Membership",
    "During the most desireable hours the wait for equipment can be long " => "Equipment - General",
    "easy to work out" => "Facility - General",
    "Enclose the pool and heat it for year-round use" => "Aquatics - General",
    "encouraged people to go for swim lessons" => "Children's Programs - Aquatics",
    "enjoy all the aerobics classes" => "Group Ex - Variety",
    "enjoy all the great amenities the Y has to offer" => "Facility - General",
    "enjoy doing water aerobics and cardio equipment" => "Aquatics - General",
    "enjoy everything" => "Facility - General",
    "enjoy everything " => "Children's Programs - General",
    "enjoy going because of variety of equipment" => "Equipment - Weight Machines",
    "enjoy going to different programs" => "Adult Programs",
    "enjoy going to summer camp at the Y " => "Children's Programs - General",
    "enjoy going to the Y" => "Facility - General",
    "enjoy it Especially where the treadmills are located so I can look out the window  " => "Equipment - Cardio",
    "enjoy its location" => "Facility - Location",
    "enjoy lifting the free weights in the fitness center" => "Equipment - Free Weights",
    "enjoy running the track and playing basketball" => "Facility - General",
    "enjoy silver sneakers" => "Silver Sneakers",
    "enjoy taking Spin class " => "Group Ex - Variety",
    "enjoy the atmosphere" => "Atmosphere (Feeling/Safety)",
    "enjoy the cardio equipment" => "Equipment - Cardio",
    "enjoy the child care and the pool" => "Child Watch",
    "enjoy the classes" => "Group Ex - Variety",
    "enjoy the daycare" => "Child Watch",
    "enjoy the diversity" => "Facility - General",
    "enjoy the exercise equipment" => "Equipment - General",
    "enjoy the family free swim" => "Children's Programs - Aquatics",
    "enjoy the fellowship" => "Atmosphere (Feeling/Safety)",
    "enjoy the fitness equipment" => "Equipment - Cardio",
    "enjoy the friendly staff" => "Staff - Demeanor",
    "enjoy the group classes" => "Group Ex - Variety",
    "enjoy the group exercise classes" => "Group Ex - Variety",
    "enjoy the machines" => "Equipment - Weight Machines",
    "enjoy the outdoor pool in the Summer and the indoor pool in the cooler weather" => "Aquatics - General",
    "enjoy the people and the staff" => "Atmosphere (Feeling/Safety)",
    "enjoy the pool" => "Aquatics - General",
    "enjoy the program classes Zumba, body pump" => "Group Ex - Variety",
    "enjoy the programs" => "Adult Programs",
    "enjoy the sport programs" => "Children's Programs - Sports",
    "enjoy the staff at the Y" => "Staff - Knowledge",
    "enjoy the variety of exercise equipment" => "Equipment - Cardio",
    "enjoy the variety of exercises equipmen" => "Equipment - General",
    "enjoy the water park" => "Aquatics - General",
    "enjoy the weight machines" => "Equipment - Weight Machines",
    "enjoy the workout classes" => "Group Ex - Variety",
    "enjoy the Y staff and their level of professionalism " => "Staff - Demeanor",
    "enjoy the YMCA" => "Facility - General",
    "enjoy the youth programs" => "Children's Programs - General",
    "enjoy the youth sports programs" => "Children's Programs - Sports",
    "enjoy the zumba classes" => "Group Ex - Variety",
    "enjoy using the cardio equipment" => "Equipment - Cardio",
    "enjoy using the pool" => "Aquatics - General",
    "enjoy working out at the Y" => "Cost/Value - Membership",
    "enjoy working out in a friendly safe environment" => "Atmosphere (Feeling/Safety)",
    "enjoyed and gotten a lot out of the Boot Camp and the other adult exercise programs" => "Group Ex - Variety",
    "enjoyed coming to zumba gold on Wednesday morning" => "Group Ex - Variety",
    "enjoyed the 5 years" => "Facility - General",
    "enjoyed the class so much" => "Aquatics - General",
    "enjoyed the pilates and group exercise classes" => "Group Ex - Variety",
    "enjoyed the sports sampler, T-ball and soccer" => "Children's Programs - Sports",
    "enjoyed the Y summer camp, basketball and volleyball " => "Children's Programs - Sports",
    "enjoys friendly environment" => "Atmosphere (Feeling/Safety)",
    "enjoys playing basketball there" => "Children's Programs - Sports",
    "enough equipment to go around" => "Equipment - Cardio",
    "equipment is easily accessible" => "Equipment - Cardio",
    "equipment is easy to use" => "Equipment - Weight Machines",
    "equipment is good and in good shape" => "Equipment - Cardio",
    "equipment is great" => "Equipment - Weight Machines",
    "equipment is nice and clean" => "Facility - Cleanliness",
    "equipment is state of the art" => "Equipment - Cardio",
    "equipment is tired needs cleaning and upgrades" => "Equipment - Cardio",
    "equipment is very dated" => "Equipment - Cardio",
    "equipment seems to not get fixed" => "Equipment - Cardio",
    "equipment variety is excellent" => "Equipment - Cardio",
    "especially love the yoga and zumba class" => "Group Ex - Variety",
    "especially the youth sport programs" => "Children's Programs - Sports",
    "Everyone is friendly" => "Staff - Demeanor",
    "Everyone is nice" => "Atmosphere (Feeling/Safety)",
    "everyone is so friendly" => "Staff - Demeanor",
    "everyone is very friendly" => "Staff - Demeanor",
    "Everyone is willing to help us" => "Staff - Demeanor",
    "everyone seems to be very helpful" => "Staff - Knowledge",
    "Everyone that works there is so welcoming" => "Staff - Demeanor",
    "everyone there is very friendly and pleasant" => "Staff - Demeanor",
    "everything already being shut down around 9 at night" => "Facility - Hours",
    "everything is clean" => "Facility - Cleanliness",
    "Everything is going great" => "Cost/Value - Membership",
    "everything the Y has to offer" => "Atmosphere (Feeling/Safety)",
    "Everything with the Y is so last minute" => "Staff - Knowledge",
    "everything you need" => "Facility - General",
    "everything you need family wise" => "Facility - General",
    "excellent exercise facility" => "Facility - General",
    "excellent staff" => "Staff - Knowledge",
    "excellent staff people to help members" => "Staff - Knowledge",
    "excellent swimming facility" => "Aquatics - General",
    "EXCITED ABOUT MANY OF YOUR NEW PROGRAMS" => "Adult Programs",
    "exercise room is nice" => "Facility - General",
    "expand group exercise facilities" => "Facility - Size",
    "expand the hours for childcare" => "Child Watch",
    "expanded and added new equipment" => "Equipment - General",
    "extra lap lanes or a second pool could be made" => "Aquatics - General",
    "facilities are great" => "Facility - General",
    "facilities are lacking" => "Facility - Size",
    "facilities are not well maintained" => "Facility - Cleanliness",
    "facilities are very nice" => "Facility - General",
    "facilities are very nicely maintained" => "Facility - General",
    "facilities are very out dated" => "Facility - General",
    "facilities don't seem to offer much especially in comparison to most other sports clubs" => "Children's Programs - Aquatics",
    "facility always clean" => "Facility - Cleanliness",
    "facility can meet the needs of most people" => "Facility - General",
    "facility is always clean" => "Facility - Cleanliness",
    "facility is fantastic" => "Facility - General",
    "facility is friendly" => "Atmosphere (Feeling/Safety)",
    "facility is great" => "Facility - General",
    "facility is really nice" => "Facility - General",
    "facility is terrific" => "Facility - General",
    "facility is very clean" => "Facility - Cleanliness",
    "facility is very clean, neat, and organized" => "Facility - Cleanliness",
    "facility is well kept" => "Facility - Cleanliness",
    "facility needs a lot of work done to it" => "Facility - General",
    "facility offers alot of good classes" => "Group Ex - Variety",
    "facility was a little bit larger due to parking" => "Parking",
    "factor in the member savings I recognize when I sign my children up for Y programs" => "Cost/Value - Programs",
    "Failure to address issues from old Y" => "Staff - Knowledge",
    "family environment makes me likely to recommend the Y" => "Atmosphere (Feeling/Safety)",
    "family locker room now has fewer showers" => "Facility - Size",
    "far too high compared to other fitness centers" => "Cost/Value - Membership",
    "feel as though the long-standing weekday adult basketball group's needs are placed below those of others" => "Adult Programs",
    "feel comfortable leaving him there alone " => "Atmosphere (Feeling/Safety)",
    "feel comfortable leaving my kids at the Y" => "Atmosphere (Feeling/Safety)",
    "feel like my kids never learn in the YMCA classes" => "Children's Programs - General",
    "feel like there are too many zumba classes offered" => "Group Ex - Variety",
    "feel that the goal of the facility is to continually get new members" => "Atmosphere (Feeling/Safety)",
    "feel that this is just a trap in order for you guys to be able to attach that late fee" => "Cost/Value - Programs",
    "feel the one that she prefers is too busy" => "Facility - Size",
    "feel welcome there" => "Atmosphere (Feeling/Safety)",
    "feeling a little crowded" => "Facility - Size",
    "feels like I have my own personal trainer" => "Staff - Knowledge",
    "feels really safe there" => "Atmosphere (Feeling/Safety)",
    "feels so warm, friendly and inviting" => "Atmosphere (Feeling/Safety)",
    "fees on high side" => "Cost/Value - Membership",
    "felt like I could be myself at and not have to worry about what others were thinking" => "Atmosphere (Feeling/Safety)",
    "find it clean" => "Facility - Cleanliness",
    "find it convenient to work out " => "Facility - Location",
    "find SilverSneakers most helpful because it keeps us physically fit" => "Silver Sneakers",
    "find that the cost of membership offsets the distence that I need to travel" => "Cost/Value - Membership",
    "find the Y to be a safe, clean, and fun family type of environment" => "Atmosphere (Feeling/Safety)",
    "finish the contruction " => "Facility - General",
    "fitness center is well equipped" => "Equipment - Weight Machines",
    "fits my family's needs perfectly" => "Mission",
    "floors in the locker room are almost always dirty, espically in the winter" => "Facility - Cleanliness",
    "free wifi should be considered" => "Facility - General",
    "friendliness of staff" => "Staff - Demeanor",
    "friendly employees" => "Staff - Demeanor",
    "friendly staff" => "Staff - Demeanor",
    "friendly top notch environment" => "Atmosphere (Feeling/Safety)",
    "friendly/helpful staff" => "Staff - Demeanor",
    "front desk is rarely aware if instructor is missing" => "Children's Programs - General",
    "front desk staff is so kind and informative" => "Staff - Demeanor",
    "fun place to hangout" => "Atmosphere (Feeling/Safety)",
    "general lack of privacy for showering and changing" => "Facility - Policy",
    "get great results from basketball and the machines" => "Equipment - Weight Machines",
    "get rid of the fulltime daycare at NW and add an extra exercise class space" => "Facility - Size",
    "get so much exercise equipment for the price each month" => "Cost/Value - Membership",
    "gets really busy and very crowded" => "Facility - Size",
    "gets really crowded at certain times" => "Facility - Size",
    "girls at the front desk are super" => "Staff - Demeanor",
    "gives me a routine and encourages me to stay healthy" => "Silver Sneakers",
    "go there for Yoga class" => "Group Ex - Variety",
    "go to the Y so I can do Zumba" => "Group Ex - Variety",
    "good and helpful experience with all staff" => "Staff - Demeanor",
    "good availability of the pool for swimming laps" => "Aquatics - Size",
    "good energy everywhere" => "Atmosphere (Feeling/Safety)",
    "good group classes" => "Group Ex - Instructor",
    "Good group classes " => "Group Ex - Variety",
    "good hours of operation" => "Facility - Hours",
    "Good people" => "Staff - Demeanor",
    "good place to go" => "Atmosphere (Feeling/Safety)",
    "good programs" => "Adult Programs",
    "good selection of offerings" => "Cost/Value - Programs",
    "good that the Y has a variety of exercise options" => "Group Ex - Variety",
    "got great use out of that feature" => "Aquatics - General",
    "great community involvement" => "Mission",
    "great condition of facility" => "Facility - General",
    "Great environment, youth activities, adult fitness" => "Atmosphere (Feeling/Safety)",
    "great facilities" => "Facility - General",
    "great for my children and health" => "Children's Programs - General",
    "great group classes" => "Group Ex - Variety",
    "great instructors" => "Group Ex - Instructor",
    "GREAT kids programs/activities" => "Children's Programs - General",
    "great members" => "Atmosphere (Feeling/Safety)",
    "Great new building" => "Facility - General",
    "great overall choices" => "Group Ex - Variety",
    "Great people work for the Y" => "Staff - Demeanor",
    "great pool" => "Aquatics - General",
    "great programs" => "Adult Programs",
    "great resource for the community" => "Atmosphere (Feeling/Safety)",
    "Great staff" => "Staff - Demeanor",
    "great summer camp" => "Children's Programs - General",
    "Great trainers" => "Personal Training",
    "great value for what it is" => "Cost/Value - Membership",
    "group fitness classes" => "Group Ex - Variety",
    "guards very friendly" => "Staff - Demeanor",
    "gym also does not have full court basketball or volleyball" => "Facility - Size",
    "Gym equipment is solid " => "Equipment - Cardio",
    "gym is never too crowded" => "Facility - Size",
    "gym is occupied" => "Facility - Size",
    "gym is often very full" => "Facility - Size",
    "gymnasium is preoccupied with zumba" => "Facility - Policy",
    "had a father bring his daughter into the shower while was taking a shower" => "Atmosphere (Feeling/Safety)",
    "had a great personal trainer as well" => "Staff - Knowledge",
    "had a wonderful experience with SilverSneakers" => "Silver Sneakers",
    "had no problems" => "Personal Reasons",
    "had several financial issues with the YMCA recently" => "Cost/Value - Membership",
    "had to completely rearrange my schedule around it" => "Aquatics - Hours",
    "had very poor experience with my assigned fitness counselor" => "Staff - Demeanor",
    "hallways and stairwells to & from the pool are too cold and not kept clean enough" => "Facility - Cleanliness",
    "handle the children very well, especially at the camps" => "Children's Programs - General",
    "happy to find that the excercise equipment at the YMCA is of higher quality" => "Equipment - Weight Machines",
    "happy with membership" => "Cost/Value - Membership",
    "happy with the new facilities" => "Facility - General",
    "has a clean facility" => "Facility - Cleanliness",
    "has a family atmosphere" => "Atmosphere (Feeling/Safety)",
    "has a friendly atmosphere" => "Atmosphere (Feeling/Safety)",
    "has a friendly environment" => "Atmosphere (Feeling/Safety)",
    "has a good facility" => "Facility - General",
    "has a good location" => "Facility - Location",
    "has a good selection of equipment" => "Equipment - Cardio",
    "has a great atmosphere" => "Atmosphere (Feeling/Safety)",
    "has a great childcare program" => "Child Watch",
    "has a great facility" => "Facility - General",
    "has a great family atmosphere" => "Atmosphere (Feeling/Safety)",
    "has a great swimming facility" => "Aquatics - General",
    "has a great variety of activities" => "Group Ex - Variety",
    "has a great variety of classes" => "Group Ex - Variety",
    "has a great variety of locations" => "Facility - Location",
    "has a great, clean, secure and safe environment" => "Atmosphere (Feeling/Safety)",
    "has a large variety of classes" => "Group Ex - Variety",
    "has a large variety of programs" => "Group Ex - Variety",
    "has a location that is more suitable for me" => "Facility - Location",
    "has a lot of activities for children and teen" => "Children's Programs - General",
    "has a lot of services" => "Mission",
    "has a lot to offer" => "Facility - General",
    "has a lot to offer people of all ages and interests" => "Group Ex - Variety",
    "has a nice atmosphere  " => "Atmosphere (Feeling/Safety)",
    "has a nice staff" => "Staff - Availability",
    "has a pool, walking track, and all of the facility is kept up" => "Facility - General",
    "has a quick response to any problem" => "Staff - Demeanor",
    "has a state of the art pool" => "Aquatics - General",
    "has a variety of equipment" => "Equipment - Cardio",
    "has a variety of exercise equipment" => "Facility - Size",
    "has a variety of programs" => "Adult Programs",
    "has a very friendly and helpful staff" => "Staff - Demeanor",
    "has a very friendly atmosphere" => "Atmosphere (Feeling/Safety)",
    "has a wide variety of equipment " => "Equipment - Cardio",
    "has a wide variety of physical activities offered" => "Group Ex - Variety",
    "has able and courteous staff" => "Staff - Knowledge",
    "has all amenities we need" => "Facility - General",
    "has all the right equipment and classes" => "Equipment - Cardio",
    "has alot of different activities that you can participate in" => "Adult Programs",
    "has also taken summer camp which was great" => "Children's Programs - General",
    "has been a great experience" => "Atmosphere (Feeling/Safety)",
    "has been a new director there recently and he has always been very friendly" => "Staff - Demeanor",
    "has been broken down for a while" => "Aquatics - General",
    "has been excellent" => "Children's Programs - General",
    "has been really encouraging to my wife " => "Staff - Demeanor",
    "has been with swim lessons when my kids" => "Children's Programs - Aquatics",
    "has convenient hours" => "Facility - Hours",
    "has deteriorated the last few years" => "Facility - General",
    "has enjoyed playing T-ball" => "Children's Programs - Sports",
    "has everything for my routine work & hours of operation" => "Facility - General",
    "has everything I need" => "Facility - General",
    "has everything I need as far as exercise and swimming" => "Facility - General",
    "has everything I need to stay in shape" => "Facility - General",
    "has everything you need" => "Facility - General",
    "has everything you would need and more" => "Cost/Value - Membership",
    "has friendly professional staff and friendly members" => "Staff - Demeanor",
    "has got a lot of facilities" => "Facility - General",
    "has got everything I need and everything anyone else would want" => "Facility - General",
    "has great classes" => "Group Ex - Variety",
    "has great classes" => "Group Ex - Variety",
    "has great equipment" => "Equipment - Cardio",
    "has great facilities" => "Facility - General",
    "has great programs" => "Group Ex - Variety",
    "has hours that best meet my needs" => "Facility - Hours",
    "has impressed me by knowing myself and my family" => "Staff - Demeanor",
    "has lots of great amenities" => "Facility - General",
    "has poor aerobic classes" => "Group Ex - Instructor",
    "has pretty much everything I like" => "Facility - General",
    "has quality child care" => "Child Watch",
    "has quality equipment" => "Equipment - Cardio",
    "has really done a great job of unifying my family" => "Personal Reasons",
    "has Reasonable hours" => "Facility - Hours",
    "has something for everybody" => "Facility - General",
    "has spacious rooms" => "Facility - Size",
    "has such a positive attitude and is very polite" => "Staff - Demeanor",
    "has the best equipment" => "Equipment - Cardio",
    "has the best variety of classes" => "Group Ex - Variety",
    "has the most flexible class times" => "Group Ex - Schedule",
    "has the right equipment" => "Equipment - Cardio",
    "has top notch facilities" => "Facility - General",
    "has treated me well" => "Staff - Demeanor",
    "has variety of equipment" => "Facility - General",
    "has variety of programs" => "Children's Programs - General",
    "has very convenient hours" => "Facility - Hours",
    "has water on the floor often" => "Facility - Cleanliness",
    "has what I need" => "Cost/Value - Membership",
    "has wide variety of classes and equipment" => "Group Ex - Variety",
    "has wonderful classes" => "Group Ex - Variety",
    "have a deep outdoor pool" => "Aquatics - General",
    "have a lot of equipment" => "Equipment - Weight Machines",
    "have a problem with the level of cleanliness" => "Facility - Cleanliness",
    "have a very friendly staff" => "Staff - Demeanor",
    "have a wide range of activities for people of all ages " => "Adult Programs",
    "have absolutely no complaints" => "Cost/Value - Membership",
    "have activities for everyone" => "Cost/Value - Programs",
    "have already recommended the Y to several friends" => "Cost/Value - Membership",
    "have also used a personal trainer" => "Personal Training",
    "have always been very polite" => "Staff - Knowledge",
    "have always enjoyed it" => "Facility - General",
    "Have an indoor poor, hot tub or steam room" => "Facility - General",
    "have been a few instances where I have found myself disposing other members paper towel wipes and bottled waters tucked in equipment slots" => "Facility - Cleanliness",
    "have been a member of the Y family for nearly thirty years" => "Cost/Value - Membership",
    "have been a member of the Y for many years" => "Cost/Value - Membership",
    "have been going to the Y for about 6 years and I really like it" => "Cost/Value - Membership",
    "have been in Child Care and have participated in programs, and everything has always been really positive " => "Children's Programs - General",
    "have been in the SilverSneakers program for seven years now" => "Silver Sneakers",
    "have been involved in different classes" => "Group Ex - Variety",
    "have been members of the Y for about 30 years" => "Cost/Value - Membership",
    "have been several incidents of people on machines and talking on their cell phones and unsupervised children on the equipment" => "Atmosphere (Feeling/Safety)",
    "have been very happy with the Y" => "Cost/Value - Membership",
    "have been very pleased with my Y membership" => "Personal Reasons",
    "have been very satisfied with everything" => "Facility - General",
    "have been wanting to be a volunteer coach" => "Personal Reasons",
    "have BEGGED for years to be able to use the entire gym for a full-sized court so that we are not restricted in serving space and by BB backboards that infringe on our court" => "Facility - Size",
    "have better locker rooms" => "Facility - General",
    "have children and think its wonderful" => "Children's Programs - General",
    "have chosen to join other gyms because of better facilities and cheaper alternatives " => "Cost/Value - Membership",
    "have clean restrooms" => "Facility - Cleanliness",
    "Have developed friendships with other members and with the staff" => "Staff - Demeanor",
    "have either nonfunctional TV's, earphone plugs that are intermittent, or defective pulse monitors" => "Equipment - Cardio",
    "have even offered to pay for the floor inserts necessary to install the net poles" => "Cost/Value - Membership",
    "have everything I need at a reasonable price" => "Cost/Value - Membership",
    "have found it was comfortable" => "Atmosphere (Feeling/Safety)",
    "have good programming for kids" => "Children's Programs - General",
    "have great things going on for the kids" => "Children's Programs - Aquatics",
    "have group classes available such as zumba and spinning" => "Group Ex - Variety",
    "have had several issues with the coaches of the youth sports programs" => "Children's Programs - Sports",
    "have made an impression on me" => "Group Ex - Instructor",
    "have more classes from 10 - 2 at West Park Village" => "Group Ex - Schedule",
    "have more parking" => "Parking",
    "have more personal trainers" => "Personal Training",
    "Have more things for the children to do" => "Children's Programs - General",
    "Have nice programs and friendly staf" => "Staff - Demeanor",
    "have no complaints about the Y" => "Cost/Value - Membership",
    "have no ideas for improvement at this time" => "Cost/Value - Membership",
    "have no issues with it overall" => "Cost/Value - Membership",
    "have not been to the YMCA in 3 or 4 years" => "Cost/Value - Membership",
    "have not had any problems" => "Personal Reasons",
    "have noticed a lot of talking among the workers and it seems the toddlers are roaming without close monitoring with certain people NOT ALL sitters" => "Child Watch",
    "have other outlets" => "Adult Programs",
    "have participated in football, baseball, and volleyball" => "Children's Programs - Sports",
    "have recommended it to my family" => "Personal Reasons",
    "have recommended it to several friends and they are loving it" => "Cost/Value - Membership",
    "have slightly different schedules and it's confusing to keep up with" => "Child Watch",
    "have someone closely monitor members using fitness equipment" => "Facility - General",
    "have special events at the Y and I can still access the exercise room" => "Facility - Policy",
    "have taken away 25% of our playing time during the winter months" => "Facility - Hours",
    "have the staff clean the toilet more often and at least mop and clean the corner of the bathroom" => "Facility - Cleanliness",
    "Having a class in the evening would help" => "Group Ex - Schedule",
    "Having a gym that is kid friendly is very nice and convient" => "Children's Programs - General",
    "Having the ability to use 2 facilities is great" => "Facility - General",
    "heated pool has been too cold" => "Aquatics - General",
    "helped me step foot into a gym again" => "Staff - Demeanor",
    "Helpful and very friendly staff " => "Staff - Knowledge",
    "helpful to have splash pad area" => "Aquatics - General",
    "helps military families" => "Cost/Value - Membership",
    "high energy and quick transitions perfect for Little Rookies" => "Children's Programs - Aquatics",
    "hope actions will follow, as my observation is shared openly by many members" => "Cost/Value - Membership",
    "hope one day , if I can not afford it , there will be something left for the people who have to pay full price" => "Cost/Value - Membership",
    "hope to see a facility that would make its own recommendation for people to consider becoming an active member" => "Facility - Location",
    "Hot water always seems to be an issue" => "Facility - General",
    "hours are convenient" => "Facility - Hours",
    "hours are good" => "Facility - Hours",
    "hours are great" => "Facility - Hours",
    "hours are not the most convenient" => "Children's Programs - General",
    "hours are very covenient" => "Facility - Hours",
    "housekeeping staff also does a nice job in the dressing room" => "Facility - Cleanliness",
    "I am greeted with a smile" => "Staff - Demeanor",
    "I am not really big on any of the classes" => "Group Ex - Variety",
    "I am very unhappy with the classes at the Y" => "Group Ex - Schedule",
    "I appreciate the amenities" => "Facility - General",
    "I appreciate the cleanlieness of the facility" => "Facility - Cleanliness",
    "I appreciate the lifeguards" => "Aquatics - General",
    "I appreciate the variety of equipment that the Y offers" => "Equipment - Cardio",
    "I asked several time to solve the issue of standing water as you walk in" => "Facility - Cleanliness",
    "I basically grew up there" => "Personal Reasons",
    "I come 3 times a week usually" => "Cost/Value - Membership",
    "I enjoy going to shoot a couple basketballs and using the weights" => "Facility - General",
    "I enjoy my step class" => "Group Ex - Schedule",
    "I enjoy the large variety of classes that are offered" => "Group Ex - Variety",
    "I enjoy the pool" => "Aquatics - General",
    "I feel like it is a good value for the price I pay" => "Cost/Value - Membership",
    "I feel like the fitness classes make it a good value" => "Group Ex - Variety",
    "I go back around 5 or 6 pm and walk some more" => "Facility - Location",
    "I just love the Y" => "Cost/Value - Membership",
    "I like all the activities the Y offers for children and mothers" => "Group Ex - Variety",
    "I like everything the ymca does" => "Mission",
    "I like how the Y is very involved in the community" => "Mission",
    "I like that the lifeguard is on duty at all times" => "Aquatics - General",
    "I like that there are free sports offered that my daughter can play" => "Children's Programs - Sports",
    "I like the convenient location" => "Facility - Location",
    "I like the equipment" => "Equipment - Cardio",
    "I like the family activities" => "Children's Programs - Aquatics",
    "I like the people there" => "Staff - Demeanor",
    "I like the pool" => "Aquatics - General",
    "I like the programs for kids" => "Children's Programs - General",
    "I like the racquetball courts" => "Facility - General",
    "I like the remodel" => "Facility - General",
    "I like the size" => "Facility - Size",
    "I like the socialization" => "Atmosphere (Feeling/Safety)",
    "I like the staff" => "Staff - Demeanor",
    "I like the water aerobics program" => "Group Ex - Schedule",
    "I like the Y" => "Cost/Value - Membership",
    "I like the Y" => "Facility - General",
    "I like to get there early to swim" => "Aquatics - General",
    "I love everything about it" => "Cost/Value - Membership",
    "I love the atmosphere" => "Atmosphere (Feeling/Safety)",
    "I love the dance classes" => "Group Ex - Schedule",
    "I love the Y" => "Facility - General",
    "I love to visit" => "Cost/Value - Membership",
    "I no longer have interest in the facility" => "Facility - General",
    "I question the legitmacy of their participation (Are they members or just friends of the staff??)" => "Atmosphere (Feeling/Safety)",
    "I really enjoy the classes" => "Group Ex - Variety",
    "I really enjoy the different exercise programs they offer" => "Group Ex - Variety",
    "I really enjoy the pool" => "Aquatics - General",
    "I really like the Y" => "Cost/Value - Membership",
    "I recommend the Y all the time to people who like to work out" => "Cost/Value - Membership",
    "I recommend this Y to my friends" => "Cost/Value - Membership",
    "I stick to the exercise equipment" => "Equipment - Cardio",
    "I think the Y has a lot of classes and options that are not available at other local clubs" => "Group Ex - Variety",
    "I think you should be able to put your membership on hold whenever you go on an extended vacation" => "Facility - Policy",
    "I will most likely be terminating my membership " => "Facility - Policy",
    "I wish the locker rooms were cleaned more often" => "Facility - Cleanliness",
    "I would like to have more open swim lanes at the pool" => "Aquatics - Size",
    "I would like to see more day care services offered for parents with RVR" => "Children's Programs - General",
    "I would suggest adding umbrellas to the adult area by the pool" => "Facility - General",
    "I wouldn't trade anything in the world for the YMCA" => "Mission",
    "ice cold to scolding hot with weak pressure" => "Facility - General",
    "I'd cancel my membership before I'd get in that pool" => "Aquatics - General",
    "I'd wait awhile to make sure that the scheduling holds before I'd recommend" => "Aquatics - Hours",
    "if I used it more" => "Personal Reasons",
    "if instructor does not come in parents are rarely notified" => "Children's Programs - General",
    "If it wern't for the friendly staff and good program offerings I would have left long ago" => "Cost/Value - Membership",
    "If it wern't for the friendly staff and good program offerings I would have left long ago" => "Staff - Demeanor",
    "If it wern't for the friendly staff and good program offerings I would have left long ago" => "Cost/Value - Programs",
    "if it's going to be a schedule for the pool, they should either stick to it or don't have a schedule at all" => "Aquatics - Hours",
    "if more class time was held for classes that would really help me and other people" => "Group Ex - Schedule",
    "If the classes were at different times I think that would solve alot of problems" => "Group Ex - Schedule",
    "if the Y stayed open longer" => "Facility - Hours",
    "If they only want a weight-lifting and cardio workout, the Y is over-priced" => "Cost/Value - Membership",
    "if we had a choice to play elsewhere we would not be Y members" => "Cost/Value - Membership",
    "if your a person like me that has to pay for the so called scholarships you offer to people who say they can't afford the fees" => "Cost/Value - Membership",
    "I'm a happy member" => "Facility - General",
    "I'm satisfied" => "Facility - General",
    "impressed with the level of service and amenities" => "Staff - Demeanor",
    "improve it by freshening up the group exercise schedule" => "Group Ex - Schedule",
    "improve/expand locker rooms" => "Facility - Size",
    "improved cleanliness of men's locker room" => "Facility - Cleanliness",
    "improvement the Y could make is having another type of step class" => "Group Ex - Variety",
    "improvements on men's locker room" => "Facility - General",
    "improvements on weight equipment" => "Equipment - Weight Machines",
    "inspection of the equipment and audio/visual on the equipment" => "Equipment - Cardio",
    "instructor is excellent" => "Group Ex - Instructor",
    "instructor was being dangerous, in taking beginners into very advanced positions very quickly" => "Group Ex - Instructor",
    "instructors are all very good" => "Group Ex - Instructor",
    "instructors are so friendly and consistent" => "Group Ex - Instructor",
    "instructors are so helpful" => "Silver Sneakers",
    "instructors are under-trained" => "Group Ex - Instructor",
    "instructors display very little knowledge of aerobic exercise" => "Group Ex - Instructor",
    "instructors have been excellent" => "Group Ex - Instructor",
    "is a user-friendly destination" => "Facility - General",
    "is a BIG inconvenience to have to come all the way to the Y instead of being able to make payments at the site" => "Cost/Value - Programs",
    "is a Christian-based organization" => "Mission",
    "is a clean facility" => "Facility - Cleanliness",
    "is a clean place to work out" => "Facility - Cleanliness",
    "is a convenient facility for me" => "Facility - Location",
    "is a convenient location" => "Facility - Location",
    "is a convenient place and very enjoyable" => "Facility - Location",
    "is a factor that keeps many of my friends away" => "Cost/Value - Membership",
    "is a friendly place to exercise" => "Atmosphere (Feeling/Safety)",
    "is a friendly place to swim and exercise" => "Atmosphere (Feeling/Safety)",
    "is a friendly place to workout" => "Atmosphere (Feeling/Safety)",
    "is a friendly welcoming place" => "Atmosphere (Feeling/Safety)",
    "is a good atmopshere" => "Atmosphere (Feeling/Safety)",
    "is a good christian wholesome atmosphere" => "Atmosphere (Feeling/Safety)",
    "is a good facility" => "Facility - General",
    "is a good location" => "Facility - Location",
    "is a good place for my children" => "Children's Programs - General",
    "is a good place to go and work out" => "Cost/Value - Membership",
    "is a good place to make long lasting friends" => "Personal Reasons",
    "is a good place to meet people and to get healthy" => "Cost/Value - Membership",
    "is a good value" => "Cost/Value - Membership",
    "is a great community" => "Atmosphere (Feeling/Safety)",
    "is a great experience overall" => "Facility - General",
    "is a great facility" => "Facility - General",
    "is a great place to be and a positive atmosphere" => "Atmosphere (Feeling/Safety)",
    "is a great place to visit" => "Facility - General",
    "is a great selection of classes" => "Group Ex - Variety",
    "is a large number of active Yoga classes" => "Group Ex - Schedule",
    "is a little older" => "Equipment - General",
    "is a little small" => "Facility - Size",
    "is a lot of equipment and no wait to use it" => "Equipment - Weight Machines",
    "is a lot to do at the YMCA for programs" => "Children's Programs - General",
    "is a nice facility" => "Facility - General",
    "is a place where you can go and do everything" => "Facility - General",
    "is a pleasant and family oriented place" => "Atmosphere (Feeling/Safety)",
    "is a promotional sponsor and we receive 50 percent off our fee" => "Cost/Value - Membership",
    "is a really good facility overall" => "Facility - General",
    "is a very nice facility" => "Facility - General",
    "is a well equiped facility with a pleasant and helpful staff" => "Facility - General",
    "is a wide variety of classes offered" => "Group Ex - Variety",
    "is a wonderful place for children and adults" => "Facility - General",
    "is able to play baksetball and hangout with other kids his age and do fun activities" => "Children's Programs - General",
    "is absolutely wonderful" => "Facility - General",
    "is already occupied, especially the treadmills" => "Equipment - Cardio",
    "is also uniquely wonderful" => "Atmosphere (Feeling/Safety)",
    "is always a Y close by" => "Facility - Location",
    "is always clean and well mantained" => "Facility - Cleanliness",
    "is always friendly" => "Staff - Demeanor",
    "is always nice and helpful" => "Staff - Knowledge",
    "is always someone willing to help you " => "Staff - Knowledge",
    "is always very clean, organized, and nice" => "Facility - Cleanliness",
    "is always very friendly" => "Staff - Demeanor",
    "is always welcoming" => "Atmosphere (Feeling/Safety)",
    "is an awesome place for the entire family" => "Atmosphere (Feeling/Safety)",
    "is an event for the seniors then that area is closed down for others to use " => "Adult Programs",
    "is an inviting environment" => "Atmosphere (Feeling/Safety)",
    "is as wonderful as you can get" => "Staff - Demeanor",
    "is basically nonexistent with staff focusing on smaller children and no attention given to the older kids" => "Child Watch",
    "is certainly nice" => "Cost/Value - Membership",
    "is cheeful, professional, and available" => "Staff - Demeanor",
    "is clean and nice" => "Facility - Cleanliness",
    "is close to where we live" => "Facility - Location",
    "is comfortable, clean, well-lighted and maintained" => "Facility - Cleanliness",
    "is convenient" => "Facility - Location",
    "is conveniently located close to our home" => "Facility - Hours",
    "is convient for parents" => "Child Watch",
    "is crowded sometimes" => "Facility - Size",
    "is dated in its decor and style" => "Facility - General",
    "is difficult for a kid to learn in 30min when there are 6 more kids in the class" => "Children's Programs - Aquatics",
    "is expensive for the family rate" => "Cost/Value - Membership",
    "is extremely nice, courteous" => "Staff - Availability",
    "is family friendly" => "Atmosphere (Feeling/Safety)",
    "is family oriented" => "Atmosphere (Feeling/Safety)",
    "is Friendly and clean atmosphere" => "Atmosphere (Feeling/Safety)",
    "is friendly and informed" => "Staff - Demeanor",
    "is friendly and safe" => "Atmosphere (Feeling/Safety)",
    "is Friendly and welcoming" => "Staff - Demeanor",
    "is generally friendly" => "Staff - Demeanor",
    "is good at teaching the kids sports" => "Children's Programs - Sports",
    "is great at both sites" => "Staff - Knowledge",
    "is great for city folks" => "Facility - Location",
    "is great for exercising" => "Facility - General",
    "is great for families" => "Facility - General",
    "is great for location" => "Facility - Location",
    "is great for what I use it for" => "Personal Reasons",
    "is great for your health" => "Mission",
    "is great with the members" => "Staff - Demeanor",
    "is hard to keep up with what you can do and when you can do it at the Y" => "Group Ex - Schedule",
    "is how long the waiting list is for after school child care" => "Child Watch",
    "is in several classes" => "Children's Programs - General",
    "is incredilbly sweet and acceptable of the disabled members " => "Staff - Demeanor",
    "is just a great place" => "Cost/Value - Membership",
    "is just really great to work out" => "Atmosphere (Feeling/Safety)",
    "is kept clean" => "Facility - Cleanliness",
    "is kept too cold" => "Aquatics - General",
    "is kept very clean" => "Facility - Cleanliness",
    "is kind of dingy - old and not really enticing for the kids" => "Child Watch",
    "is laid back" => "Atmosphere (Feeling/Safety)",
    "is large enough to contain anyone who wants to swim" => "Aquatics - Size",
    "is less reliable than my previous Y experiences" => "Cost/Value - Membership",
    "is more expensive than any other exercise facility in my area " => "Cost/Value - Membership",
    "is nice and friendly place" => "Atmosphere (Feeling/Safety)",
    "is non-threatening" => "Atmosphere (Feeling/Safety)",
    "is not always geared to all ages or schedules" => "Facility - General",
    "is not amazing" => "Facility - General",
    "is not crowded" => "Facility - Size",
    "is often difficult to access facilities due to hours, scheduled or unscheduled events" => "Facility - Hours",
    "is old and smelly and busy enough " => "Facility - Cleanliness",
    "is person friendly" => "Atmosphere (Feeling/Safety)",
    "is providing basketballs, because most of the balls they have are flat" => "Equipment - General",
    "is really friendly" => "Staff - Demeanor",
    "is really nice" => "Staff - Demeanor",
    "is reasonably priced" => "Cost/Value - Membership",
    "is small and has very little equipment" => "Facility - Size",
    "is so clean" => "Facility - Cleanliness",
    "is so many opportunities to get involved in the community" => "Mission",
    "is something for everyone" => "Facility - General",
    "is super awesome" => "Staff - Demeanor",
    "is that more class tiimes be added" => "Group Ex - Schedule",
    "is the best place around for kids" => "Children's Programs - General",
    "is the crowding of the schedule for the pool in the summer" => "Aquatics - Size",
    "is the limited swimming" => "Aquatics - General",
    "is the times of some of the classes" => "Group Ex - Schedule",
    "is there to help" => "Staff - Knowledge",
    "is to dark in the swimming area away from the little kids section" => "Aquatics - General",
    "is too expensive" => "Cost/Value - Membership",
    "is too expensive for what you get" => "Cost/Value - Membership",
    "is very clean" => "Facility - Cleanliness",
    "is very cold due to the door next to front desk is constantly opening" => "Aquatics - General",
    "is very convenient" => "Facility - Location",
    "is very convenient for me" => "Facility - Location",
    "is very family friendly" => "Atmosphere (Feeling/Safety)",
    "is very family oriented" => "Atmosphere (Feeling/Safety)",
    "is very friendly" => "Staff - Demeanor",
    "is very friendly and helpful" => "Staff - Demeanor",
    "is very good" => "Equipment - Weight Machines",
    "is very helpful" => "Staff - Knowledge",
    "is very nice" => "Staff - Demeanor",
    "is very outdated" => "Facility - General",
    "is very professional" => "Staff - Knowledge",
    "is very unfriendly to women" => "Atmosphere (Feeling/Safety)",
    "is warming up the pool water" => "Aquatics - General",
    "is well maintained" => "Facility - Cleanliness",
    "is well organized,clean and provides good services" => "Facility - General",
    "is well-lit" => "Facility - General",
    "it gets crowded at times" => "Facility - Size",
    "it is a drag that you have to call an hour or 2 ahead of time to sign up for them" => "Group Ex - Schedule",
    "it is expensive" => "Cost/Value - Membership",
    "it is gross and embarrassing" => "Facility - Cleanliness",
    "it is hard to register on line" => "Adult Programs",
    "it is in need of some minor cosmetic changes" => "Facility - General",
    "it often feels crowded" => "Facility - Size",
    "It should be warmer" => "Aquatics - General",
    "It's a big family" => "Atmosphere (Feeling/Safety)",
    "It's a family atmosphere" => "Atmosphere (Feeling/Safety)",
    "it's a great family environment" => "Atmosphere (Feeling/Safety)",
    "it's a great investment" => "Cost/Value - Membership",
    "it's a great place with a welcoming environment" => "Atmosphere (Feeling/Safety)",
    "it's a great value" => "Cost/Value - Membership",
    "It's a nice facility that normal people visit" => "Facility - General",
    "It's a nice place" => "Facility - General",
    "it's a nice, clean facility" => "Facility - Cleanliness",
    "it's affordable" => "Cost/Value - Membership",
    "It's all good" => "Cost/Value - Membership",
    "it's all together a safe and friendly environment" => "Atmosphere (Feeling/Safety)",
    "it's always kept nice and clean  " => "Facility - Cleanliness",
    "It's always very clean, and organized" => "Facility - Cleanliness",
    "it's Christian based" => "Mission",
    "it's confusing to keep up with the times" => "Facility - Hours",
    "it's convenient" => "Facility - Location",
    "It's fairly priced" => "Cost/Value - Membership",
    "It's good enough for me" => "Facility - General",
    "it's got a great environment" => "Atmosphere (Feeling/Safety)",
    "it's got great programs for kids" => "Children's Programs - General",
    "it's great" => "Facility - General",
    "It's hard for us to hear our instructor" => "Group Ex - Instructor",
    "it's like they don't want to listen" => "Staff - Demeanor",
    "It's not a perfect place" => "Facility - General",
    "It's not as new and sparkly as some facilities" => "Facility - General",
    "it's really cool that they have the treadmills or other equipment with the television screens on them" => "Equipment - Cardio",
    "its societal contribution is excellent" => "Mission",
    "its too many noisy kids in the pool" => "Aquatics - General",
    "I've been a bodybuilder for twenty years" => "Personal Training",
    "I've not been visiting lately due to hip trouble" => "Personal Reasons",
    "join at an appropriate price level" => "Cost/Value - Membership",
    "joined the Y to use the workout equipment" => "Equipment - Cardio",
    "just joined on a family membership because my kids are interested in swimming" => "Cost/Value - Programs",
    "just want to be a part" => "Atmosphere (Feeling/Safety)",
    "keeps on top of things" => "Facility - Cleanliness",
    "kids are involved in Basketball, Soccer, and the Aquatics programs" => "Children's Programs - General",
    "kids enjoy pool" => "Aquatics - General",
    "kids like sports programs" => "Children's Programs - Sports",
    "kids really like all the activities" => "Children's Programs - General",
    "kids really like the counselors" => "Staff - Demeanor",
    "kids really like the Y and the activites that are offered" => "Children's Programs - General",
    "know it's hard to keep clean with the amount of use these areas get" => "Facility - Cleanliness",
    "lacking a steam room" => "Aquatics - General",
    "lacking in areas like community" => "Atmosphere (Feeling/Safety)",
    "ladies locker room is always messy" => "Facility - Cleanliness",
    "ladies locker room is not in the best shape" => "Facility - Cleanliness",
    "ladies locker room is not very clean" => "Facility - Cleanliness",
    "lifeguards are always pleasant" => "Staff - Demeanor",
    "lifeguards play obnoxious radio stations" => "Aquatics - General",
    "like all the activities and programs for the kids" => "Children's Programs - General",
    "like all the kid sports that are available" => "Children's Programs - Sports",
    "like all the variety of activities for kids and adults" => "Children's Programs - General",
    "like both Y locations" => "Facility - General",
    "like childcare area" => "Child Watch",
    "like classes the Y offers" => "Group Ex - Schedule",
    "like everything about the Y" => "Facility - General",
    "like having access to all of the equipment at the times I need it" => "Equipment - Cardio",
    "like how big the hot tub" => "Aquatics - Size",
    "like how convenient" => "Facility - Location",
    "like how easily accessible" => "Facility - Location",
    "like how its not only for adults but also for kids" => "Children's Programs - General",
    "like how they do good things for the community" => "Mission",
    "like lifting weights" => "Equipment - Free Weights",
    "like meeting people and getting to know the staff" => "Staff - Demeanor",
    "like playing basketball" => "Children's Programs - Sports",
    "like racquetball" => "Facility - General",
    "like taking our grand children to the day care" => "Child Watch",
    "like that childcare is offered" => "Child Watch",
    "like that everything is together" => "Facility - General",
    "like that my son can work out and play basketball together" => "Personal Reasons",
    "like that the Y has a big variety of options available" => "Group Ex - Variety",
    "like that the Y has a pool" => "Aquatics - General",
    "like that the Y is family oriented" => "Atmosphere (Feeling/Safety)",
    "like that the Y is not busy all the time" => "Facility - Size",
    "like that the Y mails out informational flyers" => "Children's Programs - General",
    "like that the Y offers something for everyone" => "Adult Programs",
    "like the non-cheesy atmosphere" => "Atmosphere (Feeling/Safety)",
    "like the area for children" => "Child Watch",
    "like the atmosphere" => "Atmosphere (Feeling/Safety)",
    "like the basketball court" => "Facility - General",
    "like the cardio classes" => "Group Ex - Variety",
    "like the child care" => "Child Watch",
    "like the classes" => "Group Ex - Variety",
    "like the classes that are offered for adults and children" => "Group Ex - Variety",
    "like the classes that I'm taking" => "Group Ex - Variety",
    "like the classes that they offer" => "Group Ex - Variety",
    "like the community feel of the Hays Y" => "Atmosphere (Feeling/Safety)",
    "like the convenience of the Y" => "Facility - Location",
    "like the courtesy of the staff" => "Staff - Demeanor",
    "like the daycare" => "Child Watch",
    "like the diversity of the members, and the new fitness equipment" => "Atmosphere (Feeling/Safety)",
    "like the downtown Y because of the size and the variety of equipment" => "Facility - Size",
    "like the easy going atmosphere" => "Atmosphere (Feeling/Safety)",
    "like the environment itself" => "Atmosphere (Feeling/Safety)",
    "like the equipment and using the cardio machines" => "Equipment - Cardio",
    "like the equipment in the fitness center" => "Equipment - General",
    "like the exercise programs" => "Group Ex - Variety",
    "like the facility and everything it has to offer" => "Facility - General",
    "like the fact that you have real basketball games" => "Adult Programs",
    "like the family atmosphere " => "Atmosphere (Feeling/Safety)",
    "like the fitness area and the family activities that parents can do with their children" => "Facility - General",
    "like the fitness center facilities" => "Equipment - Cardio",
    "like the flexibility of the classes" => "Group Ex - Schedule",
    "like the free weights" => "Equipment - Free Weights",
    "like the friendly people" => "Staff - Demeanor",
    "like the good equipment" => "Equipment - Weight Machines",
    "like the good it does for the community" => "Mission",
    "like the group exercise class schedule" => "Group Ex - Schedule",
    "like the group power class and the evening boot camp class that is no longer offered" => "Group Ex - Variety",
    "like the gym and summer camp" => "Children's Programs - General",
    "like the kid's gym and Kidfit class" => "Children's Programs - General",
    "like the location" => "Facility - Location",
    "like the people that work there" => "Staff - Demeanor",
    "like the people who work at the facility" => "Staff - Demeanor",
    "like the people who work there and how they work with the kids" => "Child Watch",
    "like the range of options at the Y" => "Group Ex - Variety",
    "like the reasonable cost of a Y membership " => "Cost/Value - Membership",
    "like the service there too" => "Cost/Value - Membership",
    "like the sports for children and the pool" => "Children's Programs - Sports",
    "like the sports programs that are offered for kids" => "Children's Programs - Sports",
    "like the start times for the spin classes" => "Group Ex - Schedule",
    "like the swimming pool and the equipment in the fitness center" => "Facility - General",
    "like the variety of activities at the Y" => "Adult Programs",
    "like the variety of classes" => "Group Ex - Variety",
    "like the variety of machines and workout equipment" => "Equipment - Weight Machines",
    "like the variety of program" => "Adult Programs",
    "like the variety of the classes" => "Group Ex - Variety",
    "like the variety of things you can do" => "Facility - General",
    "like the warm pool" => "Aquatics - General",
    "like the water park" => "Children's Programs - Aquatics",
    "like the way the place is run " => "Facility - General",
    "like the weight room and the location" => "Facility - General",
    "like the work out room" => "Facility - General",
    "like the Y because of the pool and doing the water aerobics exercise" => "Aquatics - General",
    "like to go to a lot of classes, especially Zumba" => "Group Ex - Variety",
    "like to have the ages for Child Watch to be extended to nine " => "Child Watch",
    "like to see the personal training prices lowered" => "Cost/Value - Programs",
    "like to use the cardio equipment and swim " => "Equipment - Cardio",
    "like to use the child care" => "Child Watch",
    "like to use the pool" => "Aquatics - General",
    "like to use the swimming pool" => "Aquatics - General",
    "like to workout together with the equipment" => "Equipment - Weight Machines",
    "like using the elliptical and the weights" => "Equipment - Cardio",
    "like working with the trainers" => "Personal Training",
    "liked to use the gym" => "Equipment - General",
    "likes the Y counselors for the camps" => "Children's Programs - General",
    "limited class options" => "Group Ex - Variety",
    "limited shower room" => "Facility - Size",
    "live across the street from the Y" => "Facility - Location",
    "location is convenient" => "Facility - Location",
    "location is great" => "Facility - Location",
    "location is not great for everyone" => "Facility - Location",
    "locker room is clean and neat" => "Facility - Cleanliness",
    "locker room showers need to be cleaned more" => "Facility - Cleanliness",
    "locker room, steam room, sauna and hot tub are constantly broken" => "Facility - General",
    "locker rooms are a bit old-looking" => "Facility - General",
    "locker rooms not mantained" => "Facility - Cleanliness",
    "locker rooms were designed so that when you are changing every single person that walks by sees you" => "Atmosphere (Feeling/Safety)",
    "lockerooms are always clean and well stocked" => "Facility - Cleanliness",
    "lockers are old" => "Facility - General",
    "long term locker rental would be great" => "Facility - General",
    "look to help those of us who are financially challenged" => "Mission",
    "lots of activities for family" => "Children's Programs - General",
    "lots of different activites that we enjoy participating in" => "Adult Programs",
    "lots of options for classes" => "Group Ex - Variety",
    "love all the options" => "Group Ex - Variety",
    "love all the programs the Y offers for kids" => "Children's Programs - General",
    "love coming to the pool" => "Aquatics - General",
    "love everything about the Y" => "Cost/Value - Membership",
    "love having access to the pool" => "Facility - General",
    "love how clean the facility is" => "Facility - Cleanliness",
    "love Mary the best instructor" => "Group Ex - Instructor",
    "love our Y staff and community" => "Staff - Demeanor",
    "love rock wall" => "Facility - General",
    "love that I can go to all the classes for no extra fee" => "Cost/Value - Programs",
    "love that it is a local organization" => "Mission",
    "love that my kids get to take all these fun classes" => "Children's Programs - General",
    "love that the facility is always clean and well-kept" => "Facility - Cleanliness",
    "love that there is a pool" => "Aquatics - General",
    "love the atmosphere" => "Atmosphere (Feeling/Safety)",
    "love the atmosphere of the Y " => "Atmosphere (Feeling/Safety)",
    "Love the child care" => "Child Watch",
    "love the class choices and availability" => "Group Ex - Variety",
    "love the classes" => "Group Ex - Variety",
    "love the convenience" => "Facility - Location",
    "love the equipment" => "Equipment - Weight Machines",
    "Love the exercise classes" => "Group Ex - Variety",
    "love the expansion and the addition of more machines" => "Facility - Size",
    "love the family friendly environment" => "Atmosphere (Feeling/Safety)",
    "love the great classes offered to both kids and adults" => "Group Ex - Variety",
    "love the great swimming lessons" => "Children's Programs - Aquatics",
    "love the instructors" => "Group Ex - Instructor",
    "LOVE the Les Mills classe" => "Group Ex - Variety",
    "love the new facilities" => "Facility - General",
    "love the people and the friendliness at this Y " => "Staff - Demeanor",
    "love the people at the Y" => "Atmosphere (Feeling/Safety)",
    "love the people, the programs" => "Staff - Demeanor",
    "love the pool" => "Aquatics - General",
    "love the variety of programs and classes" => "Group Ex - Variety",
    "love the water aerobics" => "Aquatics - General",
    "love the water park in the summertime" => "Aquatics - General",
    "love the wellness program" => "Adult Programs",
    "love the workout classes" => "Group Ex - Variety",
    "love the y and the friendliness of everyone" => "Staff - Demeanor",
    "love the Y and the programs that are offered to kids" => "Cost/Value - Membership",
    "love the YMCA" => "Facility - General",
    "Love this kids programs" => "Child Watch",
    "love to go swimming at the Y" => "Aquatics - General",
    "love walking on the treadmill" => "Facility - General",
    "love Zumba class" => "Group Ex - Schedule",
    "loved getting to use the cardio equipment" => "Equipment - Cardio",
    "loves senior cardiovascular aerobic classes" => "Silver Sneakers",
    "loves the weights and athletic equipment" => "Equipment - Free Weights",
    "loves to play basketball at the Y" => "Children's Programs - Sports",
    "machines are always kept up" => "Equipment - Cardio",
    "machines are always working" => "Equipment - Cardio",
    "machines are always working and are good quality" => "Equipment - Cardio",
    "machines are good quality" => "Equipment - Cardio",
    "machines haven't been operating correctly" => "Equipment - Cardio",
    "made it a very comfortable atmosphere" => "Atmosphere (Feeling/Safety)",
    "mainly enjoy the water aerobics classes" => "Aquatics - General",
    "mainly use the machines" => "Equipment - Cardio",
    "mainly use the pool" => "Aquatics - General",
    "maintenance at the Y is lacking" => "Equipment - Cardio",
    "major improvement in my health" => "Mission",
    "major problem is reliable scheduling" => "Children's Programs - General",
    "make it harder to find a place to park or to use the resources" => "Parking",
    "make me feel imporant and encourage me" => "Staff - Demeanor",
    "makes each of our visits to the Y enjoyable and meaningful" => "Staff - Demeanor",
    "makes us feel good when we walk in " => "Atmosphere (Feeling/Safety)",
    "making it difficult to work out during peak hours" => "Facility - Hours",
    "many of my friends wouldn't be willing to drive" => "Facility - Location",
    "Many of us can not attend" => "Group Ex - Schedule",
    "many patrons stay on the equipment a really long time" => "Facility - Size",
    "Maybe and area for stretching other than the fitness lobby" => "Facility - Size",
    "Maybe one more class during the week" => "Group Ex - Schedule",
    "Meditation class on Saturday is great" => "Group Ex - Schedule",
    "members are required to remain flexible in accessing events, but the Y is not" => "Facility - Hours",
    "membership cost is as high" => "Cost/Value - Membership",
    "membership cost is too high" => "Cost/Value - Membership",
    "Men's locker room is tired" => "Facility - General",
    "met the swim instructors and they are fantastic" => "Staff - Knowledge",
    "mission is not match up with the activities" => "Mission",
    "more active older adult classes on certain days" => "Group Ex - Schedule",
    "more adult basketball programs" => "Adult Programs",
    "more circuit training that does not focus on using the machines" => "Group Ex - Variety",
    "More classes need to be added" => "Group Ex - Variety",
    "more classes offered in some aerobic activities" => "Group Ex - Variety",
    "more comfortable joining a secular organization" => "Mission",
    "more frequent monitoring of the gym floor" => "Staff - Availability",
    "More games/activities in the youth room" => "Children's Programs - General",
    "more gym space for volleyball or basketball" => "Facility - Size",
    "More pickleball" => "Adult Programs",
    "More pilates offerings" => "Group Ex - Variety",
    "more things for legs like classes" => "Group Ex - Variety",
    "more things for legs like equipment" => "Equipment - Weight Machines",
    "more variety in the equipment" => "Equipment - Weight Machines",
    "more variety of classses would be nice" => "Group Ex - Variety",
    "Most of my family uses the Y more than I do" => "Cost/Value - Membership",
    "motivates me to see such a friendly staff smiling as I get to the door" => "Staff - Demeanor",
    "my child gets sick every time I drop him off at Childwatch" => "Child Watch",
    "my children love going to the play area and term center" => "Child Watch",
    "my daughter has alot of fun there" => "Children's Programs - General",
    "My kids are teens, they don't want to coach, they want to play.  I want to play" => "Adult Programs",
    "my kids like playing there" => "Child Watch",
    "my kids love it and is motivation for my husband and I to work out longer" => "Atmosphere (Feeling/Safety)",
    "my kids love the camps" => "Children's Programs - General",
    "My mother has been working for the Y since I was eight years old" => "Personal Reasons",
    "My old spin instructor Tom was fantastic" => "Group Ex - Instructor",
    "my only suggestion would be to extend the weekend hours" => "Facility - Hours",
    "My pilates instructor is phenomenal" => "Group Ex - Instructor",
    "my wife likes the yoga classes" => "Group Ex - Variety",
    "Need better circulation and air conditioning" => "Facility - General",
    "need classes for people that are just beginning" => "Group Ex - Variety",
    "need more classes besides spin during early morning" => "Group Ex - Schedule",
    "need more morning/mid morning classes" => "Group Ex - Schedule",
    "need more well trained people" => "Staff - Knowledge",
    "need some sprucing up" => "Aquatics - General",
    "need some updated facilities" => "Facility - General",
    "need to think more about their paying members when they do that" => "Aquatics - Hours",
    "needs a swimming pool" => "Aquatics - General",
    "needs an open gym" => "Facility - Size",
    "needs better weekend hours" => "Facility - Hours",
    "needs desperately to be updated" => "Equipment - Cardio",
    "needs more Bosu balls" => "Equipment - Free Weights",
    "needs more parking" => "Facility - Size",
    "needs more space" => "Facility - Size",
    "needs strength and circuit type classes during 4:00pm to 5:00pm" => "Group Ex - Schedule",
    "needs to be a more family friendly environment" => "Atmosphere (Feeling/Safety)",
    "needs to be improved!" => "Children's Programs - General",
    "needs to be serviced" => "Aquatics - General",
    "needs to better understand its paying members while still providing exceptional societal opportunities" => "Mission",
    "needs to have updated equipment" => "Equipment - Cardio",
    "needs to work on maintaining the spin bikes" => "Equipment - Cardio",
    "never have to wait for equipment" => "Facility - Size",
    "never have to wait in line to use anything" => "Facility - Size",
    "never knew if the level of instruction would be just okay or really good" => "Staff - Knowledge",
    "never seems to be many offered in the evening like around 5 or 6" => "Children's Programs - General",
    "new facility is very nice" => "Facility - General",
    "new facility with new equipments" => "Facility - General",
    "nice equipment/space" => "Equipment - Cardio",
    "nice facilities" => "Facility - General",
    "nice new facility" => "Facility - General",
    "Nice people" => "Atmosphere (Feeling/Safety)",
    "nice variety of classes" => "Group Ex - Variety",
    "nice variety of equipment" => "Equipment - Cardio",
    "no lane available for swimming" => "Aquatics - General",
    "no longer offers classes that I am interested in" => "Group Ex - Variety",
    "No reason not to recommend" => "Personal Reasons",
    "No street shoes policy unreasonable" => "Facility - Policy",
    "no time to use your facilities" => "Facility - Hours",
    "noodles that are provided in the pool should also be provided for children who are learning to swim" => "Aquatics - General",
    "nor is there very many choices to choose" => "Children's Programs - General",
    "not allowed to be advertised" => "Adult Programs",
    "not any for that age group" => "Children's Programs - General",
    "not enough bikes in the spin room" => "Equipment - Cardio",
    "not enough racquetball courts" => "Facility - Size",
    "not enough weights" => "Equipment - Free Weights",
    "not old enough for the child care" => "Child Watch",
    "Not once has anyone called me to see why or if they could help" => "Staff - Demeanor",
    "not one part really shines" => "Facility - General",
    "not overcrowded" => "Facility - Size",
    "not pleased with size of exercise classes" => "Facility - Size",
    "Not sure what current offerings are" => "Cost/Value - Programs",
    "not too crowded" => "Facility - Size",
    "not well kept" => "Facility - Cleanliness",
    "not working 2 often or temperature is too low" => "Aquatics - General",
    "nothing has improved" => "Children's Programs - Aquatics",
    "offer a diverse group of programs" => "Adult Programs",
    "offer an adult martial arts class" => "Adult Programs",
    "offer classes in the evening" => "Group Ex - Schedule",
    "offer so many free classes " => "Group Ex - Variety",
    "offering a greater variety of classes more frequently  " => "Group Ex - Variety",
    "offers a fairly good deal" => "Cost/Value - Membership",
    "offers a great variety of equipment to its members" => "Equipment - Cardio",
    "offers a lot" => "Facility - General",
    "offers a lot of activities" => "Group Ex - Variety",
    "offers a lot of amenities for a great price" => "Cost/Value - Membership",
    "offers a variety of activities and classes" => "Group Ex - Variety",
    "offers a variety of different equipment" => "Equipment - Cardio",
    "offers a variety of programs" => "Adult Programs",
    "offers a wide variety of classes and equipment" => "Group Ex - Variety",
    "offers activities for people of all ages" => "Group Ex - Variety",
    "offers alot of classes and more times for those classes" => "Group Ex - Variety",
    "offers everything I am looking for at a great price" => "Cost/Value - Membership",
    "offers everything I need for physical fitness" => "Facility - General",
    "offers everything we are looking for in a gym" => "Facility - General",
    "offers great children's activities" => "Children's Programs - General",
    "offers great services" => "Mission",
    "offers hours every day--- lots to choose from " => "Facility - Hours",
    "offers lots of activities" => "Group Ex - Variety",
    "offers lots of great programs" => "Adult Programs",
    "offers many great programs" => "Adult Programs",
    "offers several programs" => "Adult Programs",
    "offers so much for children and teens" => "Children's Programs - General",
    "offers such a wide range of activities and classes" => "Group Ex - Variety",
    "offers the best value for our needs" => "Cost/Value - Membership",
    "often have to share a lane when swimming laps" => "Aquatics - Size",
    "often work out in the fitness center" => "Facility - General",
    "Old and not kept as clean as it should be, espically locker rooms and shower room" => "Facility - Cleanliness",
    "one aquatics exercise class" => "Group Ex - Schedule",
    "one area of concern is some of the equipment in the fit center" => "Equipment - Cardio",
    "one of the only places locally that offer child care" => "Child Watch",
    "online pool schedule has not been accurate" => "Aquatics - Hours",
    "only bad is not many BodyPump classes in evening" => "Group Ex - Schedule",
    "Only for parents with kids Y is super good" => "Atmosphere (Feeling/Safety)",
    "only limitation is facility" => "Facility - Size",
    "ONLY reason I have a Y membership is to play VB" => "Cost/Value - Membership",
    "only thing I do is water aerobics" => "Cost/Value - Membership",
    "only thing that I think is missing is racquetball" => "Adult Programs",
    "only thing the Y doesn't have is a racquetball court" => "Facility - General",
    "only use it for swimming" => "Cost/Value - Membership",
    "open the area up to where kids can actually exercise" => "Facility - Size",
    "opened its doors to the community" => "Mission",
    "organization is not VB friendly" => "Facility - General",
    "other activities that take up time on the basketball court" => "Facility - Policy",
    "outdoor Y is great for all ages but especially kids" => "Facility - General",
    "overall it has been a great experience" => "Cost/Value - Membership",
    "overall just a great place to be a part of" => "Cost/Value - Membership",
    "Overall the place just seems overpriced and overused" => "Cost/Value - Membership",
    "paper towel dispensary was empty in the main workout room" => "Facility - Cleanliness",
    "park is amazing" => "Facility - General",
    "parking has been an issue" => "Parking",
    "Parking is a pain" => "Parking",
    "Parking is extremely difficult" => "Parking",
    "pay a lessened fee, and it is money very well spent" => "Cost/Value - Membership",
    "pay per number of visits to the Y" => "Cost/Value - Membership",
    "people always helpful and friendly" => "Staff - Demeanor",
    "people are always friendly" => "Staff - Demeanor",
    "people are exceptionally nice" => "Staff - Demeanor",
    "people are friendly" => "Staff - Demeanor",
    "people are nice" => "Staff - Demeanor",
    "people are so friendly" => "Staff - Demeanor",
    "people are very helpful" => "Staff - Knowledge",
    "people at the Clarksville YMCA are so friendly" => "Staff - Demeanor",
    "People seem to come to me more than they do the staff" => "Personal Training",
    "people that work at the Y are great" => "Staff - Demeanor",
    "people there are friendly" => "Staff - Demeanor",
    "place is clean" => "Facility - Cleanliness",
    "pleased with all you have to offer" => "Group Ex - Variety",
    "plenty of activities for all age groups" => "Adult Programs",
    "pool always packed" => "Aquatics - Size",
    "pool and walking track are our favorite things" => "Facility - General",
    "Pool area very nice" => "Aquatics - General",
    "pool hours are not accommodating for all members" => "Aquatics - Hours",
    "pool is beautiful and fun" => "Aquatics - General",
    "pool is old" => "Aquatics - General",
    "pool is the best I have seen" => "Aquatics - General",
    "pool is very rarely available during hours" => "Aquatics - Hours",
    "pool is very small" => "Aquatics - Size",
    "pool needs to be vacuumed more to reduce loose hair floating around all the time" => "Aquatics - General",
    "pool so crowded by swimming lessons" => "Aquatics - Size",
    "Poor building design" => "Facility - General",
    "popcorn every month, it is a nice little unexpected treat" => "Staff - Demeanor",
    "Positive experience for our children" => "Children's Programs - Aquatics",
    "prefer to pay more for consistency" => "Cost/Value - Membership",
    "present small pool v one of 50 m and wider" => "Aquatics - Size",
    "price being high" => "Cost/Value - Membership",
    "price for swim lessons has gone up" => "Cost/Value - Programs",
    "price is a bit high" => "Cost/Value - Membership",
    "price is a little high" => "Cost/Value - Membership",
    "price is very resonable for me and I think alot is offered for what you pay" => "Cost/Value - Membership",
    "price of a family membership is very reasonable" => "Cost/Value - Membership",
    "Prices are to high considering what the major gyms charge in columbia" => "Cost/Value - Membership",
    "Prices for everything continue to escalate" => "Cost/Value - Programs",
    "pricey membership dues" => "Cost/Value - Membership",
    "pricing is all over the place for the same class" => "Cost/Value - Programs",
    "primarily use pool area" => "Aquatics - General",
    "programs and classes at the Y are great" => "Group Ex - Variety",
    "programs are great" => "Cost/Value - Programs",
    "programs they offer have good variety" => "Adult Programs",
    "provide community support" => "Mission",
    "provide such a wonderful family atmosphere" => "Atmosphere (Feeling/Safety)",
    "provides a place for my son to be active and play basketball" => "Facility - General",
    "provides easy, affordable access to healthy exercise" => "Cost/Value - Membership",
    "proximity is great" => "Facility - Location",
    "put my girls in a tumbling class, and it just wasn't run very well" => "Children's Programs - General",
    "quality of the equipment and the step I like is pretty decent" => "Equipment - Cardio",
    "quick to respond when things are broken" => "Staff - Availability",
    "quite a few young people (ie Jordan High School Students) seemed to occupy the main work out room" => "Atmosphere (Feeling/Safety)",
    "raise my dues" => "Cost/Value - Membership",
    "really believe in everything that the Y stands for" => "Mission",
    "really disappointed that a facility that is close to me and fits my needs is not helping me as a senior to save some money and stay fit" => "Facility - Location",
    "really enjoy sports facilities" => "Facility - General",
    "really enjoy the classes" => "Group Ex - Variety",
    "really enjoy the family atmosphere" => "Atmosphere (Feeling/Safety)",
    "really enjoy water aerobics" => "Aquatics - General",
    "really enjoyed personal trainer" => "Personal Training",
    "really like all the services that are offered" => "Cost/Value - Programs",
    "really like the atmosphere" => "Atmosphere (Feeling/Safety)",
    "really like the bikes" => "Equipment - Cardio",
    "really like the facilities" => "Facility - General",
    "really like the mobile fitness program" => "Adult Programs",
    "really like the staff" => "Staff - Demeanor",
    "really love the facility" => "Facility - General",
    "really nice facility" => "Facility - General",
    "reat place to bring the kids" => "Children's Programs - General",
    "recommend the Y every chance I get" => "Cost/Value - Membership",
    "recommend the Y to my kids and people we know" => "Cost/Value - Membership",
    "recommended it to all my friends" => "Cost/Value - Membership",
    "reduced rate for people who only use cardio/weight room" => "Cost/Value - Membership",
    "remodeling job is very nice" => "Facility - General",
    "renovations are great" => "Facility - General",
    "renovations have been an issue" => "Facility - General",
    "replace the shower heads in the women's locker room" => "Facility - General",
    "request would be for more classes for those that work 8-5" => "Group Ex - Schedule",
    "room was too small with no air conditioning" => "Facility - Size",
    "satisfied with the Y overall" => "Personal Reasons",
    "sauna area not being unlocked,at times, in the early morning" => "Atmosphere (Feeling/Safety)",
    "seem interested in caring for the kids and are very conscientious" => "Staff - Demeanor",
    "seems a little tired to me" => "Facility - General",
    "seems as if the studio is only cleaned once a year" => "Facility - Cleanliness",
    "seems like an accident waiting to happen" => "Atmosphere (Feeling/Safety)",
    "seems to be a problem" => "Facility - Size",
    "seems to be getting more and more crowded" => "Aquatics - Size",
    "seems to really care about all of the kids" => "Staff - Demeanor",
    "Seems well staffed and ran" => "Staff - Knowledge",
    "sense of community" => "Atmosphere (Feeling/Safety)",
    "service is good" => "Staff - Knowledge",
    "service is poor" => "Staff - Availability",
    "services are great" => "Facility - General",
    "share some of the same ideas about staying fit and being healthy" => "Atmosphere (Feeling/Safety)",
    "shattered all stereotypes of all other gyms that I also had and kept me away" => "Atmosphere (Feeling/Safety)",
    "should add vending machines or a snack bar by the pool area" => "Aquatics - General",
    "should be a separate membership for those who only want to use the pool" => "Aquatics - General",
    "should be open 24 hours" => "Facility - Hours",
    "should be some changing areas and more showers that allow some better privacy" => "Facility - General",
    "should be the goal of the Y to redesign and enlarge so that it can comfortably handle the large volume of traffic it receives each day" => "Facility - Size",
    "should be The Place families (of ALL economic levels) first think of when they consider swim lessons for their kids" => "Cost/Value - Programs",
    "should be trainers to assist the members in the room with the machines" => "Equipment - Weight Machines",
    "showers do not have good pressure to clean in a hurry" => "Facility - General",
    "Silver Sneakers are great" => "Silver Sneakers",
    "Silver Sneakers class which I enjoy" => "Silver Sneakers",
    "Silver Sneakers classes are wonderful" => "Silver Sneakers",
    "slide for the pool was never open" => "Children's Programs - Aquatics",
    "small group exercise rooms often make it uncomfortable to enjoy" => "Facility - Size",
    "soccer events don't have restrooms" => "Children's Programs - Sports",
    "Some new classes would be great" => "Group Ex - Variety",
    "Some of the classes are good" => "Group Ex - Variety",
    "some of the tvs and electronic equipment don't work" => "Equipment - Cardio",
    "Some things cost above the membership" => "Cost/Value - Programs",
    "Some Y's don't have this, or don't have that" => "Facility - General",
    "sometimes hard to go swimming with a bunch of little kids" => "Aquatics - General",
    "sometimes the classes they provide" => "Group Ex - Schedule",
    "sometimes the machines are not working correctly" => "Equipment - Cardio",
    "son is on the basketball team" => "Children's Programs - Sports",
    "son really enjoys being there" => "Facility - General",
    "son really likes weight room" => "Equipment - Weight Machines",
    "speed bump is too high" => "Parking",
    "spend my time at the Y swimming" => "Aquatics - General",
    "spend my time on the treadmill" => "Equipment - Cardio",
    "spin bikes that are in the spin room need a lot of work" => "Equipment - Cardio",
    "spin bikes would be a quick improvement" => "Equipment - Cardio",
    "spin room gets WAY too hot" => "Facility - General",
    "staff are accomodating" => "Staff - Demeanor",
    "staff are also very nice" => "Staff - Demeanor",
    "staff are always very friendly" => "Staff - Demeanor",
    "staff are friendly" => "Staff - Demeanor",
    "staff are helpful" => "Staff - Knowledge",
    "staff are nice" => "Staff - Demeanor",
    "staff are very friendly" => "Staff - Demeanor",
    "staff are very friendly" => "Staff - Demeanor",
    "staff are very helpful" => "Staff - Knowledge",
    "staff are very nice and competent" => "Staff - Knowledge",
    "staff are very personable" => "Staff - Demeanor",
    "staff at the front desk always are friendly and helpful" => "Staff - Knowledge",
    "staff do not enforce rules " => "Staff - Knowledge",
    "staff have been responsive to issues" => "Staff - Knowledge",
    "staff is always friendly" => "Staff - Demeanor",
    "staff is always helpful and friendly" => "Staff - Demeanor",
    "staff is extremely friendly, as well as, helpful" => "Staff - Demeanor",
    "staff is friendly" => "Staff - Demeanor",
    "staff is good" => "Staff - Knowledge",
    "staff is great" => "Staff - Demeanor",
    "staff is nice and friendly" => "Staff - Demeanor",
    "staff is oustanding" => "Staff - Demeanor",
    "staff is really nice" => "Staff - Demeanor",
    "staff is so friendly" => "Staff - Demeanor",
    "staff is so helpful" => "Staff - Knowledge",
    "staff is so kind" => "Staff - Demeanor",
    "staff is terrific" => "Staff - Demeanor",
    "staff is very friendly" => "Staff - Demeanor",
    "staff is very helpful" => "Staff - Demeanor",
    "staff is very nice" => "Staff - Demeanor",
    "staff is wonderful" => "Staff - Demeanor",
    "staff is wonderful and friendly" => "Staff - Demeanor",
    "staff members are really nice" => "Staff - Demeanor",
    "staff members are very friendly" => "Staff - Demeanor",
    "staff members at the Y are all very nice" => "Staff - Demeanor",
    "staff members great with kids" => "Staff - Demeanor",
    "staff members really friendly" => "Staff - Demeanor",
    "staff members very nice and helpful" => "Staff - Demeanor",
    "staff there are friendly" => "Staff - Demeanor",
    "staff very friendly and accommodating" => "Staff - Demeanor",
    "staff very helpful" => "Staff - Knowledge",
    "staff very nice" => "Staff - Demeanor",
    "stay open a little later on Saturday and perhaps open on Sundays as well" => "Facility - Hours",
    "still maintains our relationship with LA Fitness,  which is much further to our home" => "Personal Reasons",
    "strongly disagree with the policy to allow girls up to the age of five in the men's locker room " => "Facility - Policy",
    "success shows when the Y is over crowded" => "Facility - Size",
    "such a wonderful deal" => "Cost/Value - Membership",
    "suggest all girls' basketball league" => "Children's Programs - Sports",
    "suggest extending the hours to stay open" => "Facility - Hours",
    "suggest having a larger parking lot " => "Parking",
    "suggest that they invest in a better sound system for classes" => "Facility - General",
    "summer camp was a good program" => "Children's Programs - General",
    "supports the community in a way that a regular gym does not" => "Mission",
    "sweat on the machines withouth cleaning" => "Facility - Cleanliness",
    "swim at the Y during the summer" => "Aquatics - General",
    "Swim program is great" => "Aquatics - General",
    "swim team is dominating pool times to an excessive extent" => "Aquatics - Hours",
    "taken a couple of yoga and Pilates classes, but those don't often fit in our schedule" => "Group Ex - Schedule",
    "taken away some of the bikes" => "Equipment - Cardio",
    "taken my kids to swimming class and haven't had any problems" => "Children's Programs - Aquatics",
    "takes care of all my needs" => "Atmosphere (Feeling/Safety)",
    "takes twenty minutes to find a parking spot" => "Parking",
    "taking my kids to classes, or zumba class" => "Children's Programs - General",
    "teacher is nice" => "Staff - Demeanor",
    "teachers are amazing" => "Group Ex - Instructor",
    "Teenagers are running rampant all over the place and harassing people" => "Atmosphere (Feeling/Safety)",
    "temperature of the pool is wonderful" => "Aquatics - General",
    "The 25 yd pool smells of urine" => "Facility - Cleanliness",
    "the convenience of the location" => "Facility - Location",
    "the cost are getting ridiculous for what we are getting" => "Cost/Value - Membership",
    "the decision to close the racketball courts " => "Adult Programs",
    "the facility is so run down" => "Facility - General",
    "The front desk is wonderful and helpful " => "Staff - Demeanor",
    "The hours, particularly on Sundays, need improvement " => "Facility - Hours",
    "The locker rom is not clean" => "Facility - Cleanliness",
    "The locker room is filthy and the studio is dirty" => "Facility - Cleanliness",
    "the only reason I belong, however, is because of Myrna's class, The Challenge" => "Group Ex - Instructor",
    "the people often leave their trash and used workout towels lying around " => "Facility - Cleanliness",
    "the price is just a little bit much" => "Cost/Value - Membership",
    "the program is overly competitive and swims times are hard to come by--even when you pay extra for lessons" => "Children's Programs - Aquatics",
    "the Special Needs component in comparison with other YMCA's in the area is lacking" => "Adaptive Accessibility",
    "the staff are generally friendly and helpful" => "Staff - Demeanor",
    "The water in the showers is usually just lukewarm" => "Facility - General",
    "the Y is not participating in their Silver and Fit program" => "Silver Sneakers",
    "The Y should be the leader not the follower" => "Mission",
    "the YMCA is a family tradition" => "Mission",
    "the YMCA is so family friendly" => "Atmosphere (Feeling/Safety)",
    "their hours of operation are great" => "Facility - Hours",
    "therapy pool a plus" => "Aquatics - General",
    "there are all different kinds of people there" => "Atmosphere (Feeling/Safety)",
    "there are lot of programs" => "Adult Programs",
    "There are no adult team sports offered." => "Adult Programs",
    "there are only three classes" => "Group Ex - Schedule",
    "there are people attending the YIN Yoga and restorative Yoga classes" => "Group Ex - Variety",
    "There are so many classes to get involved in" => "Group Ex - Variety",
    "there are so many different programs and classes available for all age groups" => "Group Ex - Variety",
    "there are so many programs to choose from" => "Adult Programs",
    "there are still people that openly shave in steam rooms & bathroom areas" => "Facility - Policy",
    "there are such a variety of fitness classes and activities for different age groups & fitness levels" => "Group Ex - Variety",
    "there could be newer equipment" => "Equipment - Cardio",
    "there is always a large puddle of water right outside the sauna/steam room" => "Facility - Cleanliness",
    "there is always something different to do" => "Group Ex - Variety",
    "there is just not enough room to workout" => "Facility - Size",
    "there is less emphasis in retaining/keeping existing members happy" => "Atmosphere (Feeling/Safety)",
    "there is less service" => "Staff - Availability",
    "there is no room" => "Facility - Size",
    "there is not enough equipment" => "Equipment - Cardio",
    "there is so much equipment" => "Equipment - Cardio",
    "there is something for everyone" => "Facility - General",
    "there needs to be a venting system in the bathroom" => "Facility - General",
    "There should be more qualified coaches" => "Personal Training",
    "There should be more updated treadmills" => "Equipment - Cardio",
    "there when you need them" => "Staff - Availability",
    "they are too full" => "Group Ex - Schedule",
    "they did redo work out equipment" => "Equipment - Cardio",
    "they do a nice job with the classes" => "Group Ex - Variety",
    "They do their set and take their rest on the equipment as well" => "Facility - Size",
    "they have all of the equipment there" => "Equipment - Weight Machines",
    "They have classes and programs for the whole family" => "Group Ex - Variety",
    "they have everything I need there" => "Facility - General",
    "they have great programs for the kids" => "Children's Programs - General",
    "they have taken away options for lots of things" => "Group Ex - Variety",
    "they have terrible childrens programs" => "Children's Programs - General",
    "They let bums and homeless people use the bathrooms" => "Facility - Cleanliness",
    "they offer quality programs" => "Children's Programs - General",
    "they promptly apologized and stated they were awaiting for their supply of such product" => "Staff - Knowledge",
    "they really cater to everybody" => "Mission",
    "they really like it" => "Atmosphere (Feeling/Safety)",
    "they should advertise more regarding the happenings at the Y" => "Mission",
    "They spit and who knows what else is the showers and sauna" => "Facility - Cleanliness",
    "they were so painful to ride" => "Equipment - Cardio",
    "they work well with the parents during the team sports experiences" => "Personal Reasons",
    "they Y has reasonable prices" => "Cost/Value - Membership",
    "thing I love most is pool" => "Aquatics - General",
    "think it is great" => "Cost/Value - Membership",
    "think it is wonderful enviroment for the whole family" => "Atmosphere (Feeling/Safety)",
    "think that it is a good place to go and workout" => "Facility - General",
    "think that most are doing a great job with babies" => "Child Watch",
    "think that the classes are convenient and fun" => "Group Ex - Schedule",
    "think that the communication about the programs should be better" => "Facility - General",
    "think that the hours are really good" => "Facility - Hours",
    "think that the new spinning class is great" => "Group Ex - Variety",
    "think the price is reasonable" => "Cost/Value - Membership",
    "think the staff is very nice" => "Staff - Demeanor",
    "think the Y has a wonderful staff, and they offer a lot to everyone" => "Staff - Knowledge",
    "this is due to some of the people that use the facility" => "Facility - Cleanliness",
    "This Y and its staff are the most wondeful place and people there could be" => "Staff - Demeanor",
    "those that don't get a ticket are not happy" => "Group Ex - Schedule",
    "tile floors stays very wet from the pool area" => "Facility - Cleanliness",
    "tile in the steam room and sometimes in the men's changing area by the sinks, becomes very slippery" => "Facility - General",
    "time availablity is limited especialy for people that work" => "Group Ex - Schedule",
    "to be accentuated by the very friendly staff" => "Staff - Demeanor",
    "Today's economy makes it difficult for those additional costs" => "Cost/Value - Programs",
    "Too expensive" => "Cost/Value - Membership",
    "Too many classes are offered during the day but not in the evenings when people are more likely to attend" => "Group Ex - Schedule",
    "totally changed my perceptions of what a gym should be" => "Cost/Value - Membership",
    "tough to align all schedules" => "Children's Programs - General",
    "trainer is nice and very helpful" => "Staff - Demeanor",
    "trainer schedule is just now straightening out" => "Aquatics - Hours",
    "trainer works very well with her" => "Adaptive Accessibility",
    "trainers are great" => "Staff - Knowledge",
    "trainers know how to interact with all people" => "Staff - Knowledge",
    "treated like I belong" => "Staff - Demeanor",
    "trying to convince some of my co-workers to join" => "Cost/Value - Membership",
    "turned around my insecure teenagers" => "Children's Programs - General",
    "TV on the equipment does not work" => "Equipment - Cardio",
    "two of the showers in the family changing room were out of order" => "Facility - General",
    "two separate child care rooms create a challenge" => "Child Watch",
    "unable to do full workout in morning " => "Facility - Hours",
    "unable to login into the site to manage my account and register" => "Children's Programs - General",
    "unavailability of the courts on many evenings" => "Facility - Size",
    "UNDERSTAND THAT MY EXPERIENCE WITH THE Y CONSIST OF THE POOL AREA, FRONT DESK, AND YOUR ABSOLUTELY FANTASTIC STAFF" => "Aquatics - General",
    "Unfriendly staff" => "Staff - Demeanor",
    "up to date exercise equipment" => "Equipment - Cardio",
    "update and expand your facility" => "Facility - Size",
    "upgrade to the locker room" => "Facility - General",
    "upgraded all of their equipment" => "Facility - General",
    "Upgraded equipment" => "Equipment - Cardio",
    "up-to-date and kept in working order" => "Equipment - General",
    "use the different equipment" => "Equipment - General",
    "use the pool facilities regularly and they are excellent" => "Aquatics - General",
    "use the silver sneakers" => "Silver Sneakers",
    "use the summer programs and holiday programs, our kids love it " => "Children's Programs - General",
    "use the weights and the cardio equipment " => "Equipment - Cardio",
    "use the Y to for working out and swimming" => "Adult Programs",
    "used to have it in locker room but now one scale is in the actual gym" => "Facility - General",
    "uses the pool during the summer months" => "Aquatics - General",
    "utilizing the pool at the Y" => "Aquatics - General",
    "value you get with your membership" => "Cost/Value - Membership",
    "Variety keeps us coming back and motivate to exercise" => "Group Ex - Variety",
    "variety of activities available are wonderful" => "Group Ex - Variety",
    "Variety of classes at different times" => "Group Ex - Variety",
    "variety of exercise equipment" => "Equipment - Cardio",
    "variety of options for exercise" => "Facility - General",
    "variety of program classes" => "Group Ex - Variety",
    "variety of programs" => "Adult Programs",
    "variety of programs for all ages" => "Facility - General",
    "very beneficial to health" => "Cost/Value - Membership",
    "very clean environmen" => "Facility - Cleanliness",
    "very clean place to workout" => "Facility - Cleanliness",
    "Very convenient hours--can accommodate just about everyone" => "Facility - Hours",
    "very convenient location" => "Facility - Location",
    "very good as our leader" => "Group Ex - Instructor",
    "very good with offering youth and children's programs" => "Children's Programs - General",
    "very happy with child care" => "Child Watch",
    "very happy with programs" => "Children's Programs - General",
    "very happy with staff" => "Staff - Demeanor",
    "very happy with the facility" => "Facility - General",
    "very helpful when I have questions about equipment" => "Staff - Knowledge",
    "very safe environment" => "Atmosphere (Feeling/Safety)",
    "very upset that the racquetball court" => "Facility - General",
    "very, very happy with the work out area" => "Equipment - Cardio",
    "visit each other and dont watch the pool" => "Staff - Availability",
    "visit the branch for all the children's activities, like the youth sports program" => "Children's Programs - Sports",
    "walk around the track" => "Facility - General",
    "want to cancel our membership" => "Cost/Value - Membership",
    "want to try Les Mills classes" => "Group Ex - Variety",
    "warm community feel" => "Atmosphere (Feeling/Safety)",
    "was a fun place, lots of socializing" => "Atmosphere (Feeling/Safety)",
    "was able to go to the Y camp this summer and enjoyed it" => "Children's Programs - General",
    "was built with very little input from customers" => "Facility - General",
    "was dissappointed when the Y reduced the number of hours that childcare was available" => "Child Watch",
    "was ignored at the front desk" => "Staff - Demeanor",
    "was like a warm welcome from a friend when I walked in" => "Staff - Demeanor",
    "was moved into the gym, which is noisy and crowded" => "Atmosphere (Feeling/Safety)",
    "was not allowed to bring child" => "Group Ex - Variety",
    "was often very hard/impossible to get into swim classes" => "Children's Programs - Aquatics",
    "was so friendly and nice" => "Staff - Demeanor",
    "was the only thing that irked me" => "Children's Programs - Aquatics",
    "wash rooms really need some paper towels" => "Facility - Cleanliness",
    "wasn't pleased when the hours were cut on certain days" => "Facility - Hours",
    "wasn't treated well by staff at Plant City" => "Staff - Demeanor",
    "water aerobics has been wonderful for me" => "Group Ex - Schedule",
    "water is too cold for my arthritis" => "Aquatics - General",
    "water program has been great for me" => "Adult Programs",
    "water schedule in summer geared toward camps rather than year around individuals" => "Aquatics - Hours",
    "water temperature varies" => "Aquatics - General",
    "water Zumba going on at the same time as my class and sometimes it gets really loud with the music playing and the instructor shouting" => "Facility - General",
    "We are expected to pay the same membership fees but not afforded the same access" => "Cost/Value - Membership",
    "we are very happy with child care" => "Child Watch",
    "we are very happy with how many specials they offer" => "Cost/Value - Programs",
    "we give coach positions to family members who have a child in the program" => "Children's Programs - Sports",
    "We like the services at the YMCA" => "Cost/Value - Membership",
    "We love the school's out days" => "Children's Programs - General",
    "we truly enjoyed the company of seniors and and coffee afterwards" => "Atmosphere (Feeling/Safety)",
    "weekend time closures are too late opening/early closing" => "Facility - Hours",
    "weight equipment not being maintained" => "Equipment - Weight Machines",
    "went elsewhere for private instruction" => "Children's Programs - Aquatics",
    "were also a couple of other classes that I had the same problem with" => "Group Ex - Schedule",
    "were better in the gym" => "Children's Programs - General",
    "were enrolled in the soccer and basketball programs and enjoyed it" => "Children's Programs - Sports",
    "were so helpful in aiding his recovery" => "Staff - Knowledge",
    "whenever I call in to cancel my membership, someone tells me I have to come into the branch to cancel" => "Staff - Demeanor",
    "whole place has a very wam atmosphere" => "Atmosphere (Feeling/Safety)",
    "wide array of services and activities" => "Group Ex - Variety",
    "wide variety of classes" => "Group Ex - Variety",
    "wide variety of exercise programs" => "Group Ex - Variety",
    "wide variety of programs it offers to children" => "Children's Programs - General",
    "wife and kids are very active and love all that it has to offer" => "Facility - General",
    "WiFi very nice" => "Facility - General",
    "will come in when I get transportation" => "Facility - General",
    "willing to help you and answer questions " => "Staff - Knowledge",
    "wish that the Y would add a" => "Group Ex - Schedule",
    "wish that we could move a little more in the Silver Sneakers class" => "Silver Sneakers",
    "wish the facilities were cleaner and fresher smelling" => "Facility - Cleanliness",
    "wish the gym were a little bigge" => "Facility - Size",
    "wish the hours in the morning would be as early on Saturday and Sundays " => "Aquatics - Hours",
    "wish the Y had a pool" => "Aquatics - General",
    "wish the Y had better basketballs" => "Equipment - Cardio",
    "wish the Y still had water aerobics" => "Group Ex - Variety",
    "wish there was an outdoor pool, sauna, and hot tub" => "Facility - General",
    "wish there was more attention to the kids need" => "Children's Programs - General",
    "wish there was more space for the work out area" => "Facility - Size",
    "wish there were better classes at 6:30pm" => "Group Ex - Schedule",
    "wish there were more free weights" => "Equipment - Free Weights",
    "wish there were more swimming classes" => "Aquatics - General",
    "wish there were more Zumba" => "Group Ex - Schedule",
    "wish things were a little more organized and structured" => "Child Watch",
    "wish we had a splash pool" => "Aquatics - General",
    "wish you had a pool" => "Aquatics - General",
    "wish you had a teen center" => "Facility - General",
    "wish you had more swim classes for adults" => "Aquatics - Hours",
    "wishes there were more classes available" => "Group Ex - Schedule",
    "womens locker rooms are very small" => "Facility - Size",
    "wonderful facilities" => "Facility - General",
    "works with my income " => "Cost/Value - Membership",
    "would also highly recommend it for the cost" => "Cost/Value - Membership",
    "would be convenient if the Y stayed open at least an hour later" => "Facility - Hours",
    "would be great if the Y had different membership programs" => "Adult Programs",
    "Would be helpful to have employees identified by some type of name tag" => "Staff - Availability",
    "would be less because of the lack of a whirlpool" => "Aquatics - General",
    "would be nice if someone would send out an email saying when the pool is closed" => "Aquatics - Hours",
    "would be nice if there food or snacks offered" => "Facility - General",
    "would be nice to have someone instruct me how to use the machines" => "Staff - Availability",
    "would certainly recommend the Y" => "Facility - General",
    "would give a higher ranking is the cost was lowered" => "Cost/Value - Membership",
    "would highly recommend" => "Facility - General",
    "would interest most people" => "Facility - General",
    "Would like a rock climbing wall" => "Facility - General",
    "would like an indoor pool" => "Facility - General",
    "would like it better if it opened at" => "Facility - Hours",
    "would like it even better if the Y was open earlier" => "Facility - Hours",
    "would like more guest passes for dedication as member" => "Cost/Value - Membership",
    "would like option to put membership on hold" => "Cost/Value - Membership",
    "would like the steam room improved" => "Facility - General",
    "would like to add prenatal yoga" => "Group Ex - Variety",
    "would like to be able to attend about two-three classes per week" => "Group Ex - Schedule",
    "would like to have a water park" => "Aquatics - General",
    "would like to have the class more frequently during the week" => "Aquatics - General",
    "would like to pay by service instead of a flat montly fee for my membership" => "Cost/Value - Membership",
    "would like to praise lifeguards and swim instructors" => "Children's Programs - Aquatics",
    "would like to see a indoor pool added" => "Aquatics - Size",
    "would like to see beginner yoga class offered early mornings or late evenings" => "Group Ex - Schedule",
    "Would like to see beginning yoga and Tai Chi in the evening or Sunday" => "Group Ex - Schedule",
    "would like to see classes expanded" => "Group Ex - Variety",
    "would like to see extended hours on the weekend" => "Facility - Hours",
    "would like to see improved line of communication with members" => "Staff - Availability",
    "would like to see more children and family activities" => "Children's Programs - General",
    "would like to see more half-day programs for kids" => "Children's Programs - General",
    "would like to see more step classes" => "Group Ex - Schedule",
    "would like to see sauna added" => "Facility - Size",
    "would like to see scales in the locker rooms" => "Facility - General",
    "would like to see some cardio equipment upgrades!!" => "Equipment - Cardio",
    "would like to see the addition of a water aerobics/spinning class" => "Aquatics - General",
    "would like to see the hours extended" => "Facility - Hours",
    "would like to see the Y have Zumba classes, starting at 10am" => "Group Ex - Schedule",
    "would like to see Yoga classes added back to schedule" => "Group Ex - Schedule",
    "would love to see crocheting or knitting class" => "Adult Programs",
    "would love to see it a bit bigger" => "Facility - Size",
    "would love to see the Y add and that's a bus service" => "Facility - Location",
    "would love to see the Y do some promotion of Myrna's class" => "Group Ex - Variety",
    "would rather see after work hour classes for things such as kickboxing and circuit training" => "Group Ex - Variety",
    "would recommend joining to anybody with children" => "Children's Programs - General",
    "would recommend the Y if they seek swimming as part of what they do" => "Cost/Value - Membership",
    "would recommend the Y" => "Facility - General",
    "would save me a trip there" => "Aquatics - Hours",
    "would suggest decreasing the four hour afternoon break in the childcare area    " => "Child Watch",
    "would suggest extending the hours of operation on the weekend" => "Facility - Hours",
    "would suggest having a better computer system" => "Facility - General",
    "would think that thats when a lot are offered considering thats what time most people get off work" => "Children's Programs - General",
    "wouldn't press on anyone what services to utilize" => "Personal Reasons",
    "wouldn't recommend the Y to them because you cant pay just a separate fee for just using the pool" => "Cost/Value - Membership",
    "y also needs Wifi" => "Facility - General",
    "y has not changed or updated" => "Facility - General",
    "y is a comfortable place to excersize" => "Facility - Size",
    "yoga class in mat room area wreaks of urine" => "Facility - Cleanliness",
    "you get alot for what you pay" => "Cost/Value - Membership",
    "you see the director there all the time" => "Staff - Availability",
    "your basket of bible verses brighten my day everyday" => "Personal Reasons",
    "youth swim classes might be limited in size" => "Children's Programs - Aquatics",
    "zumba instructor was amazing" => "Group Ex - Instructor",
    "I would like to see more les mills classes added" => "Adult Programs",
    "The Y has great group exercise" => "Group EX (Variety)",
    "aerobics areas are too small" => "Facility (Size)",
    "there are amenities that other Ys have that this Y is lacking" => "Facility (General)",
    "Many times all machines are in use" => "Facility (Size)",
    "the most welcoming" => "Staff (Demeanor)",
    "enjoy the atmosphere" => "Atmosphere (Feeling/Safety)",
    "our grandchildren participate in" => "Children's Programs (General)",
    "class for years" => "Group EX (Instructor)",
    "time for just adults" => "Facility (Hours)",
    "Parking" => "Facility (General)",
    "classes starting late" => "Group EX (Schedule)",
    "Love this place" => "Facility (General)",
    "variety of class" => "Group EX (Variety)",
    "great programs" => "Adult Programs",
    "staff" => "Staff (Demeanor)",
    "really love that place" => "Facility (General)",
    "price of your membership" => "Cost/Value (Membership)",
    "You have good facilities" => "Facility (General)",
    "very good employee" => "Staff (Demeanor)",
    "Great kids programs" => "Children's Programs (General)",
    "gym equipment" => "Equipment (General)",
    "environemnt" => "Atmosphere (Feeling/Safety)",
    "Everything is just ok" => "Facility (General)",
    "The pricing is" => "Cost/Value (Membership)",
    "helpful staff" => "Staff (Demeanor)",
    "Family place" => "Atmosphere (Feeling/Safety)",
    "Programs should be free" => "Cost/Value (Programs)",
    "programs are overpriced" => "Cost/Value (Programs)",
    "I don't like the new layout" => "Facility (General)",
    "fun place for kidz" => "Atmosphere (Feeling/Safety)",
    "praise your benefits" => "Facility (General)",
    "I love that the Y serves all ages" => "Personal Reasons",
    "children are not allowed" => "Facility (General)",
    "Pool" => "Aquatics (General)",
    "good facilit" => "Facility (General)",
    "school age kids" => "Children's Programs (General)",
    "exercise programs" => "Group EX (Variety)",
    "the environment" => "Atmosphere (Feeling/Safety)",
    "atmosfer" => "Atmosphere (Feeling/Safety)",
    "great value" => "Cost/Value (Membership)",
    "square foot" => "Facility (Size)",
    "trainers" => "Group EX (Instructor)",
    "family friendly" => "Atmosphere (Feeling/Safety)",
    "it is a great place" => "Atmosphere (Feeling/Safety)",
    "friendly place" => "Atmosphere (Feeling/Safety)",
    "Plenty of activities" => "Adult Programs",
    "great place for fam" => "Atmosphere (Feeling/Safety)",
    "many programs" => "Adult Programs",
    "It's expensive" => "Cost/Value (Membership)",
    "Its expensive" => "Cost/Value (Membership)",
    "small area" => "Facility (Size)",
    "hardly any space" => "Facility (Size)",
    "offer so much" => "Group EX (Variety)",
    "Excellent facilities" => "Facility (General)",
    "knowledgeable staff" => "Staff (Knowledge)",
    "unclean" => "Facility (Cleanliness)",
    "it's always clean" => "Facility (Cleanliness)",
    "its always clean" => "Facility (Cleanliness)",
    "it's values" => "Personal Reasons",
    "its values" => "Personal Reasons",
    "and morals" => "Personal Reasons",
    "variety of activities" => "Group EX (Variety)",
    "class choices" => " Group EX (Variety)",
    "could use updat" => "Facility (General)",
    "welcoming environ" => "Atmosphere (Feeling/Safety",
    "multiple locations" => "Facility (Location)",
    "group instructor" => "Group EX (Instructor)",
    "place for senior" => "Silver Sneakers",
    "Senior part of your life" => "Silver Sneakers",
    "Fall Football" => "Children's Programs (Sports)",
    "run facility" => "Facility (General)",
    "bit of everything" => "Facility (General)",
    "good deal financ" => "Cost/Value (Membership)",
    "very affordable" => "Cost/Value (Membership)",
    "value of sports" => "Personal Reasons",
    "great facility" => " Facility (General)",
    "cost of membership" => "Cost/Value (Membership)",
    "offered to children" => "Children's Programs (General)",
    "fitness center" => "Facility (General)",
    "cleaning" => "Facility (Cleanliness)",
    "sweeping" => "Facility (Cleanliness)",
    "class" => "Group EX (General)",
    "classes" => "Group EX (Variety)",
    "equipment" => "Equipment (General)",
    "child watch" => "Child Watch",
    "hours" => "Facility (Hours)",
    "programming" => "Group EX (Variety)",
    "price" => "Cost/Value (Membership)",
    "family" => "Atmosphere (Feeling/Safety",
    "facilities" => "Facility (General)",
    "community" => "Mission",
    "convenient" => "Facility (Location)",
    "fees" => "Cost/Value (Membership)",
    "crowded" => "Facility (Size)",
    "atmosphere" => "Atmosphere (Feeling/Safety)",
    "afford" => "Cost/Value (Membership)",
    "cost" => "Cost/Value (Membership)",
    "spiritual" => "Personal Reasons",
    "expensive" => "Cost/Value (Membership)",
    "facility" => "Facility (General)"
    }
end