Class: Fiddler::Ticket

Inherits:
Object
  • Object
show all
Includes:
ActiveAttr::Model
Defined in:
lib/fiddler/ticket.rb

Class Method Summary collapse

Instance Method Summary collapse

Class Method Details

.all(conditions = {}) ⇒ Object

Search the tickets with the given conditions



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# File 'lib/fiddler/ticket.rb', line 164

def all(conditions={})
   tickets = []
   url = "search/ticket"
   request_hash = Fiddler::Formatters::SearchRequestFormatter.format(conditions)
   unless request_hash.empty?
      response = Fiddler::ConnectionManager.get(url,request_hash)
      tickets = Fiddler::Parsers::TicketParser.parse_multiple(response)
   end
   tickets
end

.create(options) ⇒ Object

Creates a new ticket with the given options, it will not save the ticket



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# File 'lib/fiddler/ticket.rb', line 179

def create(options)
end

.get(id) ⇒ Object

Gets the ticket with given id



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# File 'lib/fiddler/ticket.rb', line 153

def get(id)
   url = "ticket/#{id}"
   response = Fiddler::ConnectionManager.get(url)
   ticket = Fiddler::Parsers::TicketParser.parse_single(response)
   ticket
end

Instance Method Details

#comment(comment, opt = {}) ⇒ Object

Add a comment to a ticket Example:

tix = Ticket.get(1000)
tix.comment("This is a comment", :time_worked => 45, :cc => '[email protected]')

Attachments
tix.comment("This is a comment", :attachments => "/tmp/filename.txt")

Attachment as a file descriptor
tix.correspond("This is a comment", :attachments => File.new("/tmp/filename.txt"))

Attachment as a ActionDispatch::Http::UploadedFile instance
tix.comment("This is a comment", :attachments => [params[:attachment_1], params[:attachment_2]])



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# File 'lib/fiddler/ticket.rb', line 66

def comment(comment, opt = {})
   reply('Comment', comment, opt)
end

#correspond(comment, opt = {}) ⇒ Object 



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# File 'lib/fiddler/ticket.rb', line 70

def correspond(comment, opt = {})
   reply('Correspond', comment, opt)
end

#histories ⇒ Object 



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# File 'lib/fiddler/ticket.rb', line 32

def histories
   if @histories == nil
      url = "ticket/#{id}/history"
      response = Fiddler::ConnectionManager.get(url, {:format => "l"})
      @histories = Fiddler::Parsers::HistoryParser.parse_multiple(response)
   end
   @histories
end

#requestor_array ⇒ Object

make the setting and getting of requestors easier



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# File 'lib/fiddler/ticket.rb', line 42

def requestor_array
   self.requestors.split(",").collect { |x| x.strip }
end

#requestor_array=(requestor_array) ⇒ Object 



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# File 'lib/fiddler/ticket.rb', line 46

def requestor_array=(requestor_array)
   if requestor_array.is_a?(Array)
      self.requestors = requestor_array.join(", ")
   end
end

#save ⇒ Object 



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# File 'lib/fiddler/ticket.rb', line 86

def save
   id == "ticket/new" ? create : update
end

#steal ⇒ Object 



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# File 'lib/fiddler/ticket.rb', line 74

def steal
   change_ownership "Steal"
end

#take ⇒ Object 



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# File 'lib/fiddler/ticket.rb', line 78

def take
   change_ownership "Take"
end

#untake ⇒ Object 



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# File 'lib/fiddler/ticket.rb', line 82

def untake
   change_ownership "Untake"
end