Class: Freshdesk::Ticket

Inherits:
FreshdeskObject show all
Defined in:
lib/freshdesk/ticket.rb

Instance Attribute Summary

Attributes inherited from FreshdeskObject

#endpoint

Class Method Summary collapse

Methods inherited from FreshdeskObject

#initialize, #resource

Constructor Details

This class inherits a constructor from Freshdesk::FreshdeskObject

Class Method Details

.create_a_ticket(params: {}) ⇒ Object 



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# File 'lib/freshdesk/ticket.rb', line 4

def create_a_ticket(params: {})
  new("/tickets").resource(params: params).post
end

.create_an_outbound_email(params: {}) ⇒ Object 



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# File 'lib/freshdesk/ticket.rb', line 8

def create_an_outbound_email(params: {})
  new("/tickets/outbound_email").resource(params: params).post
end

.delete_a_ticket(id:) ⇒ Object 



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# File 'lib/freshdesk/ticket.rb', line 24

def delete_a_ticket(id:)
  new("/tickets/#{id}").resource(id: id).delete
end

.list_all_conversations_of_a_ticket(id:) ⇒ Object 



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# File 'lib/freshdesk/ticket.rb', line 36

def list_all_conversations_of_a_ticket(id:)
  new("/tickets/#{id}/conversations").resource(id: id).get
end

.list_all_satisfaction_ratings_of_a_ticket(ticket_id:) ⇒ Object 



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# File 'lib/freshdesk/ticket.rb', line 44

def list_all_satisfaction_ratings_of_a_ticket(ticket_id:)
  new("/tickets/#{ticket_id}/satisfaction_ratings").resource.get
end

.list_all_ticket_fields ⇒ Object 



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# File 'lib/freshdesk/ticket.rb', line 32

def list_all_ticket_fields
  new("/ticket_fields").resource.get
end

.list_all_tickets(query: "") ⇒ Object 



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# File 'lib/freshdesk/ticket.rb', line 16

def list_all_tickets(query: "")
  new("/tickets#{query}").resource.get
end

.list_all_time_entries_of_a_ticket(id:) ⇒ Object 



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# File 'lib/freshdesk/ticket.rb', line 40

def list_all_time_entries_of_a_ticket(id:)
  new("/tickets/#{id}/time_entries").resource(id: id).get
end

.restore_a_ticket(id:) ⇒ Object 



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# File 'lib/freshdesk/ticket.rb', line 28

def restore_a_ticket(id:)
  new("/tickets/#{id}/restore").resource(id: id).put
end

.update_a_ticket(id:, params: {}) ⇒ Object 



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# File 'lib/freshdesk/ticket.rb', line 20

def update_a_ticket(id:, params: {})
  new("/tickets/#{id}").resource(id: id, params: params).put
end

.view_a_ticket(id:, query: "") ⇒ Object 



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# File 'lib/freshdesk/ticket.rb', line 12

def view_a_ticket(id:, query: "")
  new("/tickets/#{id}#{query}").resource(id: id).get
end