Class: Google::Cloud::ContactCenterInsights::V1::AnalysisResult

Inherits:
Object
  • Object
show all
Extended by:
Protobuf::MessageExts::ClassMethods
Includes:
Protobuf::MessageExts
Defined in:
proto_docs/google/cloud/contactcenterinsights/v1/resources.rb

Overview

The result of an analysis.

Defined Under Namespace

Classes: CallAnalysisMetadata

Instance Attribute Summary collapse

Instance Attribute Details

#call_analysis_metadata ⇒ ::Google::Cloud::ContactCenterInsights::V1::AnalysisResult::CallAnalysisMetadata

Returns Call-specific metadata created by the analysis.

Returns:



295
296
297
298
299
300
301
302
303
304
305
306
307
308
309
310
311
312
313
314
315
316
317
318
319
320
321
322
323
324
325
326
327
328
329
330
331
332
333
334
335
336
337
338
339
340
341
342
343
344
345
346
347
348
349
 
# File 'proto_docs/google/cloud/contactcenterinsights/v1/resources.rb', line 295

class AnalysisResult
  include ::Google::Protobuf::MessageExts
  extend ::Google::Protobuf::MessageExts::ClassMethods

  # Call-specific metadata created during analysis.
  # @!attribute [rw] annotations
  #   @return [::Array<::Google::Cloud::ContactCenterInsights::V1::CallAnnotation>]
  #     A list of call annotations that apply to this call.
  # @!attribute [rw] entities
  #   @return [::Google::Protobuf::Map{::String => ::Google::Cloud::ContactCenterInsights::V1::Entity}]
  #     All the entities in the call.
  # @!attribute [rw] sentiments
  #   @return [::Array<::Google::Cloud::ContactCenterInsights::V1::ConversationLevelSentiment>]
  #     Overall conversation-level sentiment for each channel of the call.
  # @!attribute [rw] intents
  #   @return [::Google::Protobuf::Map{::String => ::Google::Cloud::ContactCenterInsights::V1::Intent}]
  #     All the matched intents in the call.
  # @!attribute [rw] phrase_matchers
  #   @return [::Google::Protobuf::Map{::String => ::Google::Cloud::ContactCenterInsights::V1::PhraseMatchData}]
  #     All the matched phrase matchers in the call.
  # @!attribute [rw] issue_model_result
  #   @return [::Google::Cloud::ContactCenterInsights::V1::IssueModelResult]
  #     Overall conversation-level issue modeling result.
  class CallAnalysisMetadata
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods

    # @!attribute [rw] key
    #   @return [::String]
    # @!attribute [rw] value
    #   @return [::Google::Cloud::ContactCenterInsights::V1::Entity]
    class EntitiesEntry
      include ::Google::Protobuf::MessageExts
      extend ::Google::Protobuf::MessageExts::ClassMethods
    end

    # @!attribute [rw] key
    #   @return [::String]
    # @!attribute [rw] value
    #   @return [::Google::Cloud::ContactCenterInsights::V1::Intent]
    class IntentsEntry
      include ::Google::Protobuf::MessageExts
      extend ::Google::Protobuf::MessageExts::ClassMethods
    end

    # @!attribute [rw] key
    #   @return [::String]
    # @!attribute [rw] value
    #   @return [::Google::Cloud::ContactCenterInsights::V1::PhraseMatchData]
    class PhraseMatchersEntry
      include ::Google::Protobuf::MessageExts
      extend ::Google::Protobuf::MessageExts::ClassMethods
    end
  end
end

#end_time ⇒ ::Google::Protobuf::Timestamp

Returns The time at which the analysis ended.

Returns:



295
296
297
298
299
300
301
302
303
304
305
306
307
308
309
310
311
312
313
314
315
316
317
318
319
320
321
322
323
324
325
326
327
328
329
330
331
332
333
334
335
336
337
338
339
340
341
342
343
344
345
346
347
348
349
 
# File 'proto_docs/google/cloud/contactcenterinsights/v1/resources.rb', line 295

class AnalysisResult
  include ::Google::Protobuf::MessageExts
  extend ::Google::Protobuf::MessageExts::ClassMethods

  # Call-specific metadata created during analysis.
  # @!attribute [rw] annotations
  #   @return [::Array<::Google::Cloud::ContactCenterInsights::V1::CallAnnotation>]
  #     A list of call annotations that apply to this call.
  # @!attribute [rw] entities
  #   @return [::Google::Protobuf::Map{::String => ::Google::Cloud::ContactCenterInsights::V1::Entity}]
  #     All the entities in the call.
  # @!attribute [rw] sentiments
  #   @return [::Array<::Google::Cloud::ContactCenterInsights::V1::ConversationLevelSentiment>]
  #     Overall conversation-level sentiment for each channel of the call.
  # @!attribute [rw] intents
  #   @return [::Google::Protobuf::Map{::String => ::Google::Cloud::ContactCenterInsights::V1::Intent}]
  #     All the matched intents in the call.
  # @!attribute [rw] phrase_matchers
  #   @return [::Google::Protobuf::Map{::String => ::Google::Cloud::ContactCenterInsights::V1::PhraseMatchData}]
  #     All the matched phrase matchers in the call.
  # @!attribute [rw] issue_model_result
  #   @return [::Google::Cloud::ContactCenterInsights::V1::IssueModelResult]
  #     Overall conversation-level issue modeling result.
  class CallAnalysisMetadata
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods

    # @!attribute [rw] key
    #   @return [::String]
    # @!attribute [rw] value
    #   @return [::Google::Cloud::ContactCenterInsights::V1::Entity]
    class EntitiesEntry
      include ::Google::Protobuf::MessageExts
      extend ::Google::Protobuf::MessageExts::ClassMethods
    end

    # @!attribute [rw] key
    #   @return [::String]
    # @!attribute [rw] value
    #   @return [::Google::Cloud::ContactCenterInsights::V1::Intent]
    class IntentsEntry
      include ::Google::Protobuf::MessageExts
      extend ::Google::Protobuf::MessageExts::ClassMethods
    end

    # @!attribute [rw] key
    #   @return [::String]
    # @!attribute [rw] value
    #   @return [::Google::Cloud::ContactCenterInsights::V1::PhraseMatchData]
    class PhraseMatchersEntry
      include ::Google::Protobuf::MessageExts
      extend ::Google::Protobuf::MessageExts::ClassMethods
    end
  end
end