Class: Google::Cloud::ContactCenterInsights::V1::AnalysisResult

Inherits:
Object
  • Object
show all
Extended by:
Protobuf::MessageExts::ClassMethods
Includes:
Protobuf::MessageExts
Defined in:
proto_docs/google/cloud/contactcenterinsights/v1/resources.rb

Overview

The result of an analysis.

Defined Under Namespace

Classes: CallAnalysisMetadata

Instance Attribute Summary collapse

Instance Attribute Details

#call_analysis_metadata ⇒ ::Google::Cloud::ContactCenterInsights::V1::AnalysisResult::CallAnalysisMetadata

Returns Call-specific metadata created by the analysis.

Returns:



335
336
337
338
339
340
341
342
343
344
345
346
347
348
349
350
351
352
353
354
355
356
357
358
359
360
361
362
363
364
365
366
367
368
369
370
371
372
373
374
375
376
377
378
379
380
381
382
383
384
385
386
387
388
389
 
# File 'proto_docs/google/cloud/contactcenterinsights/v1/resources.rb', line 335

class AnalysisResult
  include ::Google::Protobuf::MessageExts
  extend ::Google::Protobuf::MessageExts::ClassMethods

  # Call-specific metadata created during analysis.
  # @!attribute [rw] annotations
  #   @return [::Array<::Google::Cloud::ContactCenterInsights::V1::CallAnnotation>]
  #     A list of call annotations that apply to this call.
  # @!attribute [rw] entities
  #   @return [::Google::Protobuf::Map{::String => ::Google::Cloud::ContactCenterInsights::V1::Entity}]
  #     All the entities in the call.
  # @!attribute [rw] sentiments
  #   @return [::Array<::Google::Cloud::ContactCenterInsights::V1::ConversationLevelSentiment>]
  #     Overall conversation-level sentiment for each channel of the call.
  # @!attribute [rw] intents
  #   @return [::Google::Protobuf::Map{::String => ::Google::Cloud::ContactCenterInsights::V1::Intent}]
  #     All the matched intents in the call.
  # @!attribute [rw] phrase_matchers
  #   @return [::Google::Protobuf::Map{::String => ::Google::Cloud::ContactCenterInsights::V1::PhraseMatchData}]
  #     All the matched phrase matchers in the call.
  # @!attribute [rw] issue_model_result
  #   @return [::Google::Cloud::ContactCenterInsights::V1::IssueModelResult]
  #     Overall conversation-level issue modeling result.
  class CallAnalysisMetadata
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods

    # @!attribute [rw] key
    #   @return [::String]
    # @!attribute [rw] value
    #   @return [::Google::Cloud::ContactCenterInsights::V1::Entity]
    class EntitiesEntry
      include ::Google::Protobuf::MessageExts
      extend ::Google::Protobuf::MessageExts::ClassMethods
    end

    # @!attribute [rw] key
    #   @return [::String]
    # @!attribute [rw] value
    #   @return [::Google::Cloud::ContactCenterInsights::V1::Intent]
    class IntentsEntry
      include ::Google::Protobuf::MessageExts
      extend ::Google::Protobuf::MessageExts::ClassMethods
    end

    # @!attribute [rw] key
    #   @return [::String]
    # @!attribute [rw] value
    #   @return [::Google::Cloud::ContactCenterInsights::V1::PhraseMatchData]
    class PhraseMatchersEntry
      include ::Google::Protobuf::MessageExts
      extend ::Google::Protobuf::MessageExts::ClassMethods
    end
  end
end

#end_time ⇒ ::Google::Protobuf::Timestamp

Returns The time at which the analysis ended.

Returns:



335
336
337
338
339
340
341
342
343
344
345
346
347
348
349
350
351
352
353
354
355
356
357
358
359
360
361
362
363
364
365
366
367
368
369
370
371
372
373
374
375
376
377
378
379
380
381
382
383
384
385
386
387
388
389
 
# File 'proto_docs/google/cloud/contactcenterinsights/v1/resources.rb', line 335

class AnalysisResult
  include ::Google::Protobuf::MessageExts
  extend ::Google::Protobuf::MessageExts::ClassMethods

  # Call-specific metadata created during analysis.
  # @!attribute [rw] annotations
  #   @return [::Array<::Google::Cloud::ContactCenterInsights::V1::CallAnnotation>]
  #     A list of call annotations that apply to this call.
  # @!attribute [rw] entities
  #   @return [::Google::Protobuf::Map{::String => ::Google::Cloud::ContactCenterInsights::V1::Entity}]
  #     All the entities in the call.
  # @!attribute [rw] sentiments
  #   @return [::Array<::Google::Cloud::ContactCenterInsights::V1::ConversationLevelSentiment>]
  #     Overall conversation-level sentiment for each channel of the call.
  # @!attribute [rw] intents
  #   @return [::Google::Protobuf::Map{::String => ::Google::Cloud::ContactCenterInsights::V1::Intent}]
  #     All the matched intents in the call.
  # @!attribute [rw] phrase_matchers
  #   @return [::Google::Protobuf::Map{::String => ::Google::Cloud::ContactCenterInsights::V1::PhraseMatchData}]
  #     All the matched phrase matchers in the call.
  # @!attribute [rw] issue_model_result
  #   @return [::Google::Cloud::ContactCenterInsights::V1::IssueModelResult]
  #     Overall conversation-level issue modeling result.
  class CallAnalysisMetadata
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods

    # @!attribute [rw] key
    #   @return [::String]
    # @!attribute [rw] value
    #   @return [::Google::Cloud::ContactCenterInsights::V1::Entity]
    class EntitiesEntry
      include ::Google::Protobuf::MessageExts
      extend ::Google::Protobuf::MessageExts::ClassMethods
    end

    # @!attribute [rw] key
    #   @return [::String]
    # @!attribute [rw] value
    #   @return [::Google::Cloud::ContactCenterInsights::V1::Intent]
    class IntentsEntry
      include ::Google::Protobuf::MessageExts
      extend ::Google::Protobuf::MessageExts::ClassMethods
    end

    # @!attribute [rw] key
    #   @return [::String]
    # @!attribute [rw] value
    #   @return [::Google::Cloud::ContactCenterInsights::V1::PhraseMatchData]
    class PhraseMatchersEntry
      include ::Google::Protobuf::MessageExts
      extend ::Google::Protobuf::MessageExts::ClassMethods
    end
  end
end