Class: Google::Cloud::ContactCenterInsights::V1::CalculateStatsResponse

Inherits:
Object
  • Object
show all
Extended by:
Protobuf::MessageExts::ClassMethods
Includes:
Protobuf::MessageExts
Defined in:
proto_docs/google/cloud/contactcenterinsights/v1/contact_center_insights.rb

Overview

The response for calculating conversation statistics.

Defined Under Namespace

Classes: CustomHighlighterMatchesEntry, IssueMatchesEntry, SmartHighlighterMatchesEntry, TimeSeries

Instance Attribute Summary collapse

Instance Attribute Details

#average_duration ⇒ ::Google::Protobuf::Duration

Returns The average duration of all conversations. The average is calculated using only conversations that have a time duration.

Returns:

  • (::Google::Protobuf::Duration) —

    The average duration of all conversations. The average is calculated using only conversations that have a time duration.



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# File 'proto_docs/google/cloud/contactcenterinsights/v1/contact_center_insights.rb', line 66

class CalculateStatsResponse
  include ::Google::Protobuf::MessageExts
  extend ::Google::Protobuf::MessageExts::ClassMethods

  # A time series representing conversations over time.
  # @!attribute [rw] interval_duration
  #   @return [::Google::Protobuf::Duration]
  #     The duration of each interval.
  # @!attribute [rw] points
  #   @return [::Array<::Google::Cloud::ContactCenterInsights::V1::CalculateStatsResponse::TimeSeries::Interval>]
  #     An ordered list of intervals from earliest to latest, where each interval
  #     represents the number of conversations that transpired during the time
  #     window.
  class TimeSeries
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods

    # A single interval in a time series.
    # @!attribute [rw] start_time
    #   @return [::Google::Protobuf::Timestamp]
    #     The start time of this interval.
    # @!attribute [rw] conversation_count
    #   @return [::Integer]
    #     The number of conversations created in this interval.
    class Interval
      include ::Google::Protobuf::MessageExts
      extend ::Google::Protobuf::MessageExts::ClassMethods
    end
  end

  # @!attribute [rw] key
  #   @return [::String]
  # @!attribute [rw] value
  #   @return [::Integer]
  class SmartHighlighterMatchesEntry
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end

  # @!attribute [rw] key
  #   @return [::String]
  # @!attribute [rw] value
  #   @return [::Integer]
  class CustomHighlighterMatchesEntry
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end

  # @!attribute [rw] key
  #   @return [::String]
  # @!attribute [rw] value
  #   @return [::Integer]
  class IssueMatchesEntry
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end
end

#average_turn_count ⇒ ::Integer

Returns The average number of turns per conversation.

Returns:

  • (::Integer) —

    The average number of turns per conversation.



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# File 'proto_docs/google/cloud/contactcenterinsights/v1/contact_center_insights.rb', line 66

class CalculateStatsResponse
  include ::Google::Protobuf::MessageExts
  extend ::Google::Protobuf::MessageExts::ClassMethods

  # A time series representing conversations over time.
  # @!attribute [rw] interval_duration
  #   @return [::Google::Protobuf::Duration]
  #     The duration of each interval.
  # @!attribute [rw] points
  #   @return [::Array<::Google::Cloud::ContactCenterInsights::V1::CalculateStatsResponse::TimeSeries::Interval>]
  #     An ordered list of intervals from earliest to latest, where each interval
  #     represents the number of conversations that transpired during the time
  #     window.
  class TimeSeries
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods

    # A single interval in a time series.
    # @!attribute [rw] start_time
    #   @return [::Google::Protobuf::Timestamp]
    #     The start time of this interval.
    # @!attribute [rw] conversation_count
    #   @return [::Integer]
    #     The number of conversations created in this interval.
    class Interval
      include ::Google::Protobuf::MessageExts
      extend ::Google::Protobuf::MessageExts::ClassMethods
    end
  end

  # @!attribute [rw] key
  #   @return [::String]
  # @!attribute [rw] value
  #   @return [::Integer]
  class SmartHighlighterMatchesEntry
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end

  # @!attribute [rw] key
  #   @return [::String]
  # @!attribute [rw] value
  #   @return [::Integer]
  class CustomHighlighterMatchesEntry
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end

  # @!attribute [rw] key
  #   @return [::String]
  # @!attribute [rw] value
  #   @return [::Integer]
  class IssueMatchesEntry
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end
end

#conversation_count ⇒ ::Integer

Returns The total number of conversations.

Returns:

  • (::Integer) —

    The total number of conversations.



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# File 'proto_docs/google/cloud/contactcenterinsights/v1/contact_center_insights.rb', line 66

class CalculateStatsResponse
  include ::Google::Protobuf::MessageExts
  extend ::Google::Protobuf::MessageExts::ClassMethods

  # A time series representing conversations over time.
  # @!attribute [rw] interval_duration
  #   @return [::Google::Protobuf::Duration]
  #     The duration of each interval.
  # @!attribute [rw] points
  #   @return [::Array<::Google::Cloud::ContactCenterInsights::V1::CalculateStatsResponse::TimeSeries::Interval>]
  #     An ordered list of intervals from earliest to latest, where each interval
  #     represents the number of conversations that transpired during the time
  #     window.
  class TimeSeries
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods

    # A single interval in a time series.
    # @!attribute [rw] start_time
    #   @return [::Google::Protobuf::Timestamp]
    #     The start time of this interval.
    # @!attribute [rw] conversation_count
    #   @return [::Integer]
    #     The number of conversations created in this interval.
    class Interval
      include ::Google::Protobuf::MessageExts
      extend ::Google::Protobuf::MessageExts::ClassMethods
    end
  end

  # @!attribute [rw] key
  #   @return [::String]
  # @!attribute [rw] value
  #   @return [::Integer]
  class SmartHighlighterMatchesEntry
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end

  # @!attribute [rw] key
  #   @return [::String]
  # @!attribute [rw] value
  #   @return [::Integer]
  class CustomHighlighterMatchesEntry
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end

  # @!attribute [rw] key
  #   @return [::String]
  # @!attribute [rw] value
  #   @return [::Integer]
  class IssueMatchesEntry
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end
end

#conversation_count_time_series ⇒ ::Google::Cloud::ContactCenterInsights::V1::CalculateStatsResponse::TimeSeries

Returns A time series representing the count of conversations created over time that match that requested filter criteria.

Returns:



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# File 'proto_docs/google/cloud/contactcenterinsights/v1/contact_center_insights.rb', line 66

class CalculateStatsResponse
  include ::Google::Protobuf::MessageExts
  extend ::Google::Protobuf::MessageExts::ClassMethods

  # A time series representing conversations over time.
  # @!attribute [rw] interval_duration
  #   @return [::Google::Protobuf::Duration]
  #     The duration of each interval.
  # @!attribute [rw] points
  #   @return [::Array<::Google::Cloud::ContactCenterInsights::V1::CalculateStatsResponse::TimeSeries::Interval>]
  #     An ordered list of intervals from earliest to latest, where each interval
  #     represents the number of conversations that transpired during the time
  #     window.
  class TimeSeries
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods

    # A single interval in a time series.
    # @!attribute [rw] start_time
    #   @return [::Google::Protobuf::Timestamp]
    #     The start time of this interval.
    # @!attribute [rw] conversation_count
    #   @return [::Integer]
    #     The number of conversations created in this interval.
    class Interval
      include ::Google::Protobuf::MessageExts
      extend ::Google::Protobuf::MessageExts::ClassMethods
    end
  end

  # @!attribute [rw] key
  #   @return [::String]
  # @!attribute [rw] value
  #   @return [::Integer]
  class SmartHighlighterMatchesEntry
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end

  # @!attribute [rw] key
  #   @return [::String]
  # @!attribute [rw] value
  #   @return [::Integer]
  class CustomHighlighterMatchesEntry
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end

  # @!attribute [rw] key
  #   @return [::String]
  # @!attribute [rw] value
  #   @return [::Integer]
  class IssueMatchesEntry
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end
end

#custom_highlighter_matches ⇒ ::Google::Protobuf::Map{::String => ::Integer}

Returns A map associating each custom highlighter resource name with its respective number of matches in the set of conversations.

Returns:

  • (::Google::Protobuf::Map{::String => ::Integer}) —

    A map associating each custom highlighter resource name with its respective number of matches in the set of conversations.



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# File 'proto_docs/google/cloud/contactcenterinsights/v1/contact_center_insights.rb', line 66

class CalculateStatsResponse
  include ::Google::Protobuf::MessageExts
  extend ::Google::Protobuf::MessageExts::ClassMethods

  # A time series representing conversations over time.
  # @!attribute [rw] interval_duration
  #   @return [::Google::Protobuf::Duration]
  #     The duration of each interval.
  # @!attribute [rw] points
  #   @return [::Array<::Google::Cloud::ContactCenterInsights::V1::CalculateStatsResponse::TimeSeries::Interval>]
  #     An ordered list of intervals from earliest to latest, where each interval
  #     represents the number of conversations that transpired during the time
  #     window.
  class TimeSeries
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods

    # A single interval in a time series.
    # @!attribute [rw] start_time
    #   @return [::Google::Protobuf::Timestamp]
    #     The start time of this interval.
    # @!attribute [rw] conversation_count
    #   @return [::Integer]
    #     The number of conversations created in this interval.
    class Interval
      include ::Google::Protobuf::MessageExts
      extend ::Google::Protobuf::MessageExts::ClassMethods
    end
  end

  # @!attribute [rw] key
  #   @return [::String]
  # @!attribute [rw] value
  #   @return [::Integer]
  class SmartHighlighterMatchesEntry
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end

  # @!attribute [rw] key
  #   @return [::String]
  # @!attribute [rw] value
  #   @return [::Integer]
  class CustomHighlighterMatchesEntry
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end

  # @!attribute [rw] key
  #   @return [::String]
  # @!attribute [rw] value
  #   @return [::Integer]
  class IssueMatchesEntry
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end
end

#issue_matches ⇒ ::Google::Protobuf::Map{::String => ::Integer}

Returns A map associating each issue resource name with its respective number of matches in the set of conversations. Key has the format: projects/<Project ID>/locations/<Location ID>/issueModels/<Issue Model ID>/issues/<Issue ID>.

Returns:

  • (::Google::Protobuf::Map{::String => ::Integer}) —

    A map associating each issue resource name with its respective number of matches in the set of conversations. Key has the format: projects/<Project ID>/locations/<Location ID>/issueModels/<Issue Model ID>/issues/<Issue ID>



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# File 'proto_docs/google/cloud/contactcenterinsights/v1/contact_center_insights.rb', line 66

class CalculateStatsResponse
  include ::Google::Protobuf::MessageExts
  extend ::Google::Protobuf::MessageExts::ClassMethods

  # A time series representing conversations over time.
  # @!attribute [rw] interval_duration
  #   @return [::Google::Protobuf::Duration]
  #     The duration of each interval.
  # @!attribute [rw] points
  #   @return [::Array<::Google::Cloud::ContactCenterInsights::V1::CalculateStatsResponse::TimeSeries::Interval>]
  #     An ordered list of intervals from earliest to latest, where each interval
  #     represents the number of conversations that transpired during the time
  #     window.
  class TimeSeries
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods

    # A single interval in a time series.
    # @!attribute [rw] start_time
    #   @return [::Google::Protobuf::Timestamp]
    #     The start time of this interval.
    # @!attribute [rw] conversation_count
    #   @return [::Integer]
    #     The number of conversations created in this interval.
    class Interval
      include ::Google::Protobuf::MessageExts
      extend ::Google::Protobuf::MessageExts::ClassMethods
    end
  end

  # @!attribute [rw] key
  #   @return [::String]
  # @!attribute [rw] value
  #   @return [::Integer]
  class SmartHighlighterMatchesEntry
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end

  # @!attribute [rw] key
  #   @return [::String]
  # @!attribute [rw] value
  #   @return [::Integer]
  class CustomHighlighterMatchesEntry
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end

  # @!attribute [rw] key
  #   @return [::String]
  # @!attribute [rw] value
  #   @return [::Integer]
  class IssueMatchesEntry
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end
end

#smart_highlighter_matches ⇒ ::Google::Protobuf::Map{::String => ::Integer}

Returns A map associating each smart highlighter display name with its respective number of matches in the set of conversations.

Returns:

  • (::Google::Protobuf::Map{::String => ::Integer}) —

    A map associating each smart highlighter display name with its respective number of matches in the set of conversations.



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# File 'proto_docs/google/cloud/contactcenterinsights/v1/contact_center_insights.rb', line 66

class CalculateStatsResponse
  include ::Google::Protobuf::MessageExts
  extend ::Google::Protobuf::MessageExts::ClassMethods

  # A time series representing conversations over time.
  # @!attribute [rw] interval_duration
  #   @return [::Google::Protobuf::Duration]
  #     The duration of each interval.
  # @!attribute [rw] points
  #   @return [::Array<::Google::Cloud::ContactCenterInsights::V1::CalculateStatsResponse::TimeSeries::Interval>]
  #     An ordered list of intervals from earliest to latest, where each interval
  #     represents the number of conversations that transpired during the time
  #     window.
  class TimeSeries
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods

    # A single interval in a time series.
    # @!attribute [rw] start_time
    #   @return [::Google::Protobuf::Timestamp]
    #     The start time of this interval.
    # @!attribute [rw] conversation_count
    #   @return [::Integer]
    #     The number of conversations created in this interval.
    class Interval
      include ::Google::Protobuf::MessageExts
      extend ::Google::Protobuf::MessageExts::ClassMethods
    end
  end

  # @!attribute [rw] key
  #   @return [::String]
  # @!attribute [rw] value
  #   @return [::Integer]
  class SmartHighlighterMatchesEntry
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end

  # @!attribute [rw] key
  #   @return [::String]
  # @!attribute [rw] value
  #   @return [::Integer]
  class CustomHighlighterMatchesEntry
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end

  # @!attribute [rw] key
  #   @return [::String]
  # @!attribute [rw] value
  #   @return [::Integer]
  class IssueMatchesEntry
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end
end