Class: Google::Cloud::ContactCenterInsights::V1::Conversation::Transcript

Inherits:
Object
  • Object
show all
Extended by:
Protobuf::MessageExts::ClassMethods
Includes:
Protobuf::MessageExts
Defined in:
proto_docs/google/cloud/contactcenterinsights/v1/resources.rb

Overview

A message representing the transcript of a conversation.

Defined Under Namespace

Classes: TranscriptSegment

Instance Attribute Summary collapse

Instance Attribute Details

#transcript_segments ⇒ ::Array<::Google::Cloud::ContactCenterInsights::V1::Conversation::Transcript::TranscriptSegment>

Returns A list of sequential transcript segments that comprise the conversation.

Returns:



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# File 'proto_docs/google/cloud/contactcenterinsights/v1/resources.rb', line 111

class Transcript
  include ::Google::Protobuf::MessageExts
  extend ::Google::Protobuf::MessageExts::ClassMethods

  # A segment of a full transcript.
  # @!attribute [rw] message_time
  #   @return [::Google::Protobuf::Timestamp]
  #     The time that the message occurred, if provided.
  # @!attribute [rw] text
  #   @return [::String]
  #     The text of this segment.
  # @!attribute [rw] confidence
  #   @return [::Float]
  #     A confidence estimate between 0.0 and 1.0 of the fidelity of this
  #     segment. A default value of 0.0 indicates that the value is unset.
  # @!attribute [rw] words
  #   @return [::Array<::Google::Cloud::ContactCenterInsights::V1::Conversation::Transcript::TranscriptSegment::WordInfo>]
  #     A list of the word-specific information for each word in the segment.
  # @!attribute [rw] language_code
  #   @return [::String]
  #     The language code of this segment as a
  #     [BCP-47](https://www.rfc-editor.org/rfc/bcp/bcp47.txt) language tag.
  #     Example: "en-US".
  # @!attribute [rw] channel_tag
  #   @return [::Integer]
  #     For conversations derived from multi-channel audio, this is the channel
  #     number corresponding to the audio from that channel. For
  #     audioChannelCount = N, its output values can range from '1' to 'N'. A
  #     channel tag of 0 indicates that the audio is mono.
  # @!attribute [rw] segment_participant
  #   @return [::Google::Cloud::ContactCenterInsights::V1::ConversationParticipant]
  #     The participant of this segment.
  # @!attribute [rw] dialogflow_segment_metadata
  #   @return [::Google::Cloud::ContactCenterInsights::V1::Conversation::Transcript::TranscriptSegment::DialogflowSegmentMetadata]
  #     CCAI metadata relating to the current transcript segment.
  # @!attribute [rw] sentiment
  #   @return [::Google::Cloud::ContactCenterInsights::V1::SentimentData]
  #     The sentiment for this transcript segment.
  class TranscriptSegment
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods

    # Word-level info for words in a transcript.
    # @!attribute [rw] start_offset
    #   @return [::Google::Protobuf::Duration]
    #     Time offset of the start of this word relative to the beginning of
    #     the total conversation.
    # @!attribute [rw] end_offset
    #   @return [::Google::Protobuf::Duration]
    #     Time offset of the end of this word relative to the beginning of the
    #     total conversation.
    # @!attribute [rw] word
    #   @return [::String]
    #     The word itself. Includes punctuation marks that surround the word.
    # @!attribute [rw] confidence
    #   @return [::Float]
    #     A confidence estimate between 0.0 and 1.0 of the fidelity of this
    #     word. A default value of 0.0 indicates that the value is unset.
    class WordInfo
      include ::Google::Protobuf::MessageExts
      extend ::Google::Protobuf::MessageExts::ClassMethods
    end

    # Metadata from Dialogflow relating to the current transcript segment.
    # @!attribute [rw] smart_reply_allowlist_covered
    #   @return [::Boolean]
    #     Whether the transcript segment was covered under the configured smart
    #     reply allowlist in Agent Assist.
    class DialogflowSegmentMetadata
      include ::Google::Protobuf::MessageExts
      extend ::Google::Protobuf::MessageExts::ClassMethods
    end
  end
end