Class: Google::Cloud::ContactCenterInsights::V1::Conversation::Transcript::TranscriptSegment

Inherits:
Object
  • Object
show all
Extended by:
Protobuf::MessageExts::ClassMethods
Includes:
Protobuf::MessageExts
Defined in:
proto_docs/google/cloud/contactcenterinsights/v1/resources.rb

Overview

A segment of a full transcript.

Defined Under Namespace

Classes: DialogflowSegmentMetadata, WordInfo

Instance Attribute Summary collapse

Instance Attribute Details

#channel_tag ⇒ ::Integer

Returns For conversations derived from multi-channel audio, this is the channel number corresponding to the audio from that channel. For audioChannelCount = N, its output values can range from '1' to 'N'. A channel tag of 0 indicates that the audio is mono.

Returns:

  • (::Integer) —

    For conversations derived from multi-channel audio, this is the channel number corresponding to the audio from that channel. For audioChannelCount = N, its output values can range from '1' to 'N'. A channel tag of 0 indicates that the audio is mono.



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# File 'proto_docs/google/cloud/contactcenterinsights/v1/resources.rb', line 198

class TranscriptSegment
  include ::Google::Protobuf::MessageExts
  extend ::Google::Protobuf::MessageExts::ClassMethods

  # Word-level info for words in a transcript.
  # @!attribute [rw] start_offset
  #   @return [::Google::Protobuf::Duration]
  #     Time offset of the start of this word relative to the beginning of
  #     the total conversation.
  # @!attribute [rw] end_offset
  #   @return [::Google::Protobuf::Duration]
  #     Time offset of the end of this word relative to the beginning of the
  #     total conversation.
  # @!attribute [rw] word
  #   @return [::String]
  #     The word itself. Includes punctuation marks that surround the word.
  # @!attribute [rw] confidence
  #   @return [::Float]
  #     A confidence estimate between 0.0 and 1.0 of the fidelity of this
  #     word. A default value of 0.0 indicates that the value is unset.
  class WordInfo
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end

  # Metadata from Dialogflow relating to the current transcript segment.
  # @!attribute [rw] smart_reply_allowlist_covered
  #   @return [::Boolean]
  #     Whether the transcript segment was covered under the configured smart
  #     reply allowlist in Agent Assist.
  class DialogflowSegmentMetadata
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end
end

#confidence ⇒ ::Float

Returns A confidence estimate between 0.0 and 1.0 of the fidelity of this segment. A default value of 0.0 indicates that the value is unset.

Returns:

  • (::Float) —

    A confidence estimate between 0.0 and 1.0 of the fidelity of this segment. A default value of 0.0 indicates that the value is unset.



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# File 'proto_docs/google/cloud/contactcenterinsights/v1/resources.rb', line 198

class TranscriptSegment
  include ::Google::Protobuf::MessageExts
  extend ::Google::Protobuf::MessageExts::ClassMethods

  # Word-level info for words in a transcript.
  # @!attribute [rw] start_offset
  #   @return [::Google::Protobuf::Duration]
  #     Time offset of the start of this word relative to the beginning of
  #     the total conversation.
  # @!attribute [rw] end_offset
  #   @return [::Google::Protobuf::Duration]
  #     Time offset of the end of this word relative to the beginning of the
  #     total conversation.
  # @!attribute [rw] word
  #   @return [::String]
  #     The word itself. Includes punctuation marks that surround the word.
  # @!attribute [rw] confidence
  #   @return [::Float]
  #     A confidence estimate between 0.0 and 1.0 of the fidelity of this
  #     word. A default value of 0.0 indicates that the value is unset.
  class WordInfo
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end

  # Metadata from Dialogflow relating to the current transcript segment.
  # @!attribute [rw] smart_reply_allowlist_covered
  #   @return [::Boolean]
  #     Whether the transcript segment was covered under the configured smart
  #     reply allowlist in Agent Assist.
  class DialogflowSegmentMetadata
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end
end

#dialogflow_segment_metadata ⇒ ::Google::Cloud::ContactCenterInsights::V1::Conversation::Transcript::TranscriptSegment::DialogflowSegmentMetadata

Returns CCAI metadata relating to the current transcript segment.

Returns:



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# File 'proto_docs/google/cloud/contactcenterinsights/v1/resources.rb', line 198

class TranscriptSegment
  include ::Google::Protobuf::MessageExts
  extend ::Google::Protobuf::MessageExts::ClassMethods

  # Word-level info for words in a transcript.
  # @!attribute [rw] start_offset
  #   @return [::Google::Protobuf::Duration]
  #     Time offset of the start of this word relative to the beginning of
  #     the total conversation.
  # @!attribute [rw] end_offset
  #   @return [::Google::Protobuf::Duration]
  #     Time offset of the end of this word relative to the beginning of the
  #     total conversation.
  # @!attribute [rw] word
  #   @return [::String]
  #     The word itself. Includes punctuation marks that surround the word.
  # @!attribute [rw] confidence
  #   @return [::Float]
  #     A confidence estimate between 0.0 and 1.0 of the fidelity of this
  #     word. A default value of 0.0 indicates that the value is unset.
  class WordInfo
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end

  # Metadata from Dialogflow relating to the current transcript segment.
  # @!attribute [rw] smart_reply_allowlist_covered
  #   @return [::Boolean]
  #     Whether the transcript segment was covered under the configured smart
  #     reply allowlist in Agent Assist.
  class DialogflowSegmentMetadata
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end
end

#language_code ⇒ ::String

Returns The language code of this segment as a BCP-47 language tag. Example: "en-US".

Returns:

  • (::String) —

    The language code of this segment as a BCP-47 language tag. Example: "en-US".



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# File 'proto_docs/google/cloud/contactcenterinsights/v1/resources.rb', line 198

class TranscriptSegment
  include ::Google::Protobuf::MessageExts
  extend ::Google::Protobuf::MessageExts::ClassMethods

  # Word-level info for words in a transcript.
  # @!attribute [rw] start_offset
  #   @return [::Google::Protobuf::Duration]
  #     Time offset of the start of this word relative to the beginning of
  #     the total conversation.
  # @!attribute [rw] end_offset
  #   @return [::Google::Protobuf::Duration]
  #     Time offset of the end of this word relative to the beginning of the
  #     total conversation.
  # @!attribute [rw] word
  #   @return [::String]
  #     The word itself. Includes punctuation marks that surround the word.
  # @!attribute [rw] confidence
  #   @return [::Float]
  #     A confidence estimate between 0.0 and 1.0 of the fidelity of this
  #     word. A default value of 0.0 indicates that the value is unset.
  class WordInfo
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end

  # Metadata from Dialogflow relating to the current transcript segment.
  # @!attribute [rw] smart_reply_allowlist_covered
  #   @return [::Boolean]
  #     Whether the transcript segment was covered under the configured smart
  #     reply allowlist in Agent Assist.
  class DialogflowSegmentMetadata
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end
end

#message_time ⇒ ::Google::Protobuf::Timestamp

Returns The time that the message occurred, if provided.

Returns:



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# File 'proto_docs/google/cloud/contactcenterinsights/v1/resources.rb', line 198

class TranscriptSegment
  include ::Google::Protobuf::MessageExts
  extend ::Google::Protobuf::MessageExts::ClassMethods

  # Word-level info for words in a transcript.
  # @!attribute [rw] start_offset
  #   @return [::Google::Protobuf::Duration]
  #     Time offset of the start of this word relative to the beginning of
  #     the total conversation.
  # @!attribute [rw] end_offset
  #   @return [::Google::Protobuf::Duration]
  #     Time offset of the end of this word relative to the beginning of the
  #     total conversation.
  # @!attribute [rw] word
  #   @return [::String]
  #     The word itself. Includes punctuation marks that surround the word.
  # @!attribute [rw] confidence
  #   @return [::Float]
  #     A confidence estimate between 0.0 and 1.0 of the fidelity of this
  #     word. A default value of 0.0 indicates that the value is unset.
  class WordInfo
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end

  # Metadata from Dialogflow relating to the current transcript segment.
  # @!attribute [rw] smart_reply_allowlist_covered
  #   @return [::Boolean]
  #     Whether the transcript segment was covered under the configured smart
  #     reply allowlist in Agent Assist.
  class DialogflowSegmentMetadata
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end
end

#segment_participant ⇒ ::Google::Cloud::ContactCenterInsights::V1::ConversationParticipant

Returns The participant of this segment.

Returns:



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# File 'proto_docs/google/cloud/contactcenterinsights/v1/resources.rb', line 198

class TranscriptSegment
  include ::Google::Protobuf::MessageExts
  extend ::Google::Protobuf::MessageExts::ClassMethods

  # Word-level info for words in a transcript.
  # @!attribute [rw] start_offset
  #   @return [::Google::Protobuf::Duration]
  #     Time offset of the start of this word relative to the beginning of
  #     the total conversation.
  # @!attribute [rw] end_offset
  #   @return [::Google::Protobuf::Duration]
  #     Time offset of the end of this word relative to the beginning of the
  #     total conversation.
  # @!attribute [rw] word
  #   @return [::String]
  #     The word itself. Includes punctuation marks that surround the word.
  # @!attribute [rw] confidence
  #   @return [::Float]
  #     A confidence estimate between 0.0 and 1.0 of the fidelity of this
  #     word. A default value of 0.0 indicates that the value is unset.
  class WordInfo
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end

  # Metadata from Dialogflow relating to the current transcript segment.
  # @!attribute [rw] smart_reply_allowlist_covered
  #   @return [::Boolean]
  #     Whether the transcript segment was covered under the configured smart
  #     reply allowlist in Agent Assist.
  class DialogflowSegmentMetadata
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end
end

#sentiment ⇒ ::Google::Cloud::ContactCenterInsights::V1::SentimentData

Returns The sentiment for this transcript segment.

Returns:



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# File 'proto_docs/google/cloud/contactcenterinsights/v1/resources.rb', line 198

class TranscriptSegment
  include ::Google::Protobuf::MessageExts
  extend ::Google::Protobuf::MessageExts::ClassMethods

  # Word-level info for words in a transcript.
  # @!attribute [rw] start_offset
  #   @return [::Google::Protobuf::Duration]
  #     Time offset of the start of this word relative to the beginning of
  #     the total conversation.
  # @!attribute [rw] end_offset
  #   @return [::Google::Protobuf::Duration]
  #     Time offset of the end of this word relative to the beginning of the
  #     total conversation.
  # @!attribute [rw] word
  #   @return [::String]
  #     The word itself. Includes punctuation marks that surround the word.
  # @!attribute [rw] confidence
  #   @return [::Float]
  #     A confidence estimate between 0.0 and 1.0 of the fidelity of this
  #     word. A default value of 0.0 indicates that the value is unset.
  class WordInfo
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end

  # Metadata from Dialogflow relating to the current transcript segment.
  # @!attribute [rw] smart_reply_allowlist_covered
  #   @return [::Boolean]
  #     Whether the transcript segment was covered under the configured smart
  #     reply allowlist in Agent Assist.
  class DialogflowSegmentMetadata
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end
end

#text ⇒ ::String

Returns The text of this segment.

Returns:

  • (::String) —

    The text of this segment.



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# File 'proto_docs/google/cloud/contactcenterinsights/v1/resources.rb', line 198

class TranscriptSegment
  include ::Google::Protobuf::MessageExts
  extend ::Google::Protobuf::MessageExts::ClassMethods

  # Word-level info for words in a transcript.
  # @!attribute [rw] start_offset
  #   @return [::Google::Protobuf::Duration]
  #     Time offset of the start of this word relative to the beginning of
  #     the total conversation.
  # @!attribute [rw] end_offset
  #   @return [::Google::Protobuf::Duration]
  #     Time offset of the end of this word relative to the beginning of the
  #     total conversation.
  # @!attribute [rw] word
  #   @return [::String]
  #     The word itself. Includes punctuation marks that surround the word.
  # @!attribute [rw] confidence
  #   @return [::Float]
  #     A confidence estimate between 0.0 and 1.0 of the fidelity of this
  #     word. A default value of 0.0 indicates that the value is unset.
  class WordInfo
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end

  # Metadata from Dialogflow relating to the current transcript segment.
  # @!attribute [rw] smart_reply_allowlist_covered
  #   @return [::Boolean]
  #     Whether the transcript segment was covered under the configured smart
  #     reply allowlist in Agent Assist.
  class DialogflowSegmentMetadata
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end
end

#words ⇒ ::Array<::Google::Cloud::ContactCenterInsights::V1::Conversation::Transcript::TranscriptSegment::WordInfo>

Returns A list of the word-specific information for each word in the segment.

Returns:



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# File 'proto_docs/google/cloud/contactcenterinsights/v1/resources.rb', line 198

class TranscriptSegment
  include ::Google::Protobuf::MessageExts
  extend ::Google::Protobuf::MessageExts::ClassMethods

  # Word-level info for words in a transcript.
  # @!attribute [rw] start_offset
  #   @return [::Google::Protobuf::Duration]
  #     Time offset of the start of this word relative to the beginning of
  #     the total conversation.
  # @!attribute [rw] end_offset
  #   @return [::Google::Protobuf::Duration]
  #     Time offset of the end of this word relative to the beginning of the
  #     total conversation.
  # @!attribute [rw] word
  #   @return [::String]
  #     The word itself. Includes punctuation marks that surround the word.
  # @!attribute [rw] confidence
  #   @return [::Float]
  #     A confidence estimate between 0.0 and 1.0 of the fidelity of this
  #     word. A default value of 0.0 indicates that the value is unset.
  class WordInfo
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end

  # Metadata from Dialogflow relating to the current transcript segment.
  # @!attribute [rw] smart_reply_allowlist_covered
  #   @return [::Boolean]
  #     Whether the transcript segment was covered under the configured smart
  #     reply allowlist in Agent Assist.
  class DialogflowSegmentMetadata
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end
end