Class: Google::Cloud::ContactCenterInsights::V1::QaScorecardResult

Inherits:

Object

• Object
• Google::Cloud::ContactCenterInsights::V1::QaScorecardResult

Extended by:

Protobuf::MessageExts::ClassMethods

Includes:

Protobuf::MessageExts

Defined in:

proto_docs/google/cloud/contactcenterinsights/v1/resources.rb

Overview

The results of scoring a single conversation against a QaScorecard. Contains a collection of QaAnswers and aggregate score.

Defined Under Namespace

Classes: QaTagResult, ScoreSource

Instance Attribute Summary

• #agent_id ⇒ ::String

  ID of the agent that handled the conversation.

• #conversation ⇒ ::String

  The conversation scored by this result.

• #create_time ⇒ ::Google::Protobuf::Timestamp readonly

  Output only.

• #name ⇒ ::String

  Identifier.

• #normalized_score ⇒ ::Float

  The normalized score, which is the score divided by the potential score.

• #potential_score ⇒ ::Float

  The maximum potential overall score of the scorecard.

• #qa_answers ⇒ ::Array<::Google::Cloud::ContactCenterInsights::V1::QaAnswer>

  Set of QaAnswers represented in the result.

• #qa_scorecard_revision ⇒ ::String

  The QaScorecardRevision scored by this result.

• #qa_tag_results ⇒ ::Array<::Google::Cloud::ContactCenterInsights::V1::QaScorecardResult::QaTagResult>

  Collection of tags and their scores.

• #score ⇒ ::Float

  The overall numerical score of the result, incorporating any manual edits if they exist.

• #score_sources ⇒ ::Array<::Google::Cloud::ContactCenterInsights::V1::QaScorecardResult::ScoreSource>

  List of all individual score sets.

Instance Attribute Details

#agent_id ⇒ ::String

Returns ID of the agent that handled the conversation.

Returns:

• (::String) —

  ID of the agent that handled the conversation.

# File 'proto_docs/google/cloud/contactcenterinsights/v1/resources.rb', line 2040

class QaScorecardResult
  include ::Google::Protobuf::MessageExts
  extend ::Google::Protobuf::MessageExts::ClassMethods

  # Tags and their corresponding results.
  # @!attribute [rw] tag
  #   @return [::String]
  #     The tag the score applies to.
  # @!attribute [rw] score
  #   @return [::Float]
  #     The score the tag applies to.
  # @!attribute [rw] potential_score
  #   @return [::Float]
  #     The potential score the tag applies to.
  # @!attribute [rw] normalized_score
  #   @return [::Float]
  #     The normalized score the tag applies to.
  class QaTagResult
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end

  # A scorecard result may have multiple sets of scores from varying sources,
  # one of which becomes the "main" answer above. A ScoreSource represents
  # each individual set of scores.
  # @!attribute [rw] source_type
  #   @return [::Google::Cloud::ContactCenterInsights::V1::QaScorecardResult::ScoreSource::SourceType]
  #     What created the score.
  # @!attribute [rw] score
  #   @return [::Float]
  #     The overall numerical score of the result.
  # @!attribute [rw] potential_score
  #   @return [::Float]
  #     The maximum potential overall score of the scorecard. Any questions
  #     answered using `na_value` are excluded from this calculation.
  # @!attribute [rw] normalized_score
  #   @return [::Float]
  #     The normalized score, which is the score divided by the potential score.
  # @!attribute [rw] qa_tag_results
  #   @return [::Array<::Google::Cloud::ContactCenterInsights::V1::QaScorecardResult::QaTagResult>]
  #     Collection of tags and their scores.
  class ScoreSource
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods

    # What created the score.
    module SourceType
      # Source type is unspecified.
      SOURCE_TYPE_UNSPECIFIED = 0

      # Score is derived only from system-generated answers.
      SYSTEM_GENERATED_ONLY = 1

      # Score is derived from both system-generated answers, and includes
      # any manual edits if they exist.
      INCLUDES_MANUAL_EDITS = 2
    end
  end
end

#conversation ⇒ ::String

Returns The conversation scored by this result.

Returns:

• (::String) —

  The conversation scored by this result.

# File 'proto_docs/google/cloud/contactcenterinsights/v1/resources.rb', line 2040

class QaScorecardResult
  include ::Google::Protobuf::MessageExts
  extend ::Google::Protobuf::MessageExts::ClassMethods

  # Tags and their corresponding results.
  # @!attribute [rw] tag
  #   @return [::String]
  #     The tag the score applies to.
  # @!attribute [rw] score
  #   @return [::Float]
  #     The score the tag applies to.
  # @!attribute [rw] potential_score
  #   @return [::Float]
  #     The potential score the tag applies to.
  # @!attribute [rw] normalized_score
  #   @return [::Float]
  #     The normalized score the tag applies to.
  class QaTagResult
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end

  # A scorecard result may have multiple sets of scores from varying sources,
  # one of which becomes the "main" answer above. A ScoreSource represents
  # each individual set of scores.
  # @!attribute [rw] source_type
  #   @return [::Google::Cloud::ContactCenterInsights::V1::QaScorecardResult::ScoreSource::SourceType]
  #     What created the score.
  # @!attribute [rw] score
  #   @return [::Float]
  #     The overall numerical score of the result.
  # @!attribute [rw] potential_score
  #   @return [::Float]
  #     The maximum potential overall score of the scorecard. Any questions
  #     answered using `na_value` are excluded from this calculation.
  # @!attribute [rw] normalized_score
  #   @return [::Float]
  #     The normalized score, which is the score divided by the potential score.
  # @!attribute [rw] qa_tag_results
  #   @return [::Array<::Google::Cloud::ContactCenterInsights::V1::QaScorecardResult::QaTagResult>]
  #     Collection of tags and their scores.
  class ScoreSource
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods

    # What created the score.
    module SourceType
      # Source type is unspecified.
      SOURCE_TYPE_UNSPECIFIED = 0

      # Score is derived only from system-generated answers.
      SYSTEM_GENERATED_ONLY = 1

      # Score is derived from both system-generated answers, and includes
      # any manual edits if they exist.
      INCLUDES_MANUAL_EDITS = 2
    end
  end
end

#create_time ⇒ ::Google::Protobuf::Timestamp (readonly)

Returns Output only. The timestamp that the revision was created.

Returns:

• (::Google::Protobuf::Timestamp) —

  Output only. The timestamp that the revision was created.

# File 'proto_docs/google/cloud/contactcenterinsights/v1/resources.rb', line 2040

class QaScorecardResult
  include ::Google::Protobuf::MessageExts
  extend ::Google::Protobuf::MessageExts::ClassMethods

  # Tags and their corresponding results.
  # @!attribute [rw] tag
  #   @return [::String]
  #     The tag the score applies to.
  # @!attribute [rw] score
  #   @return [::Float]
  #     The score the tag applies to.
  # @!attribute [rw] potential_score
  #   @return [::Float]
  #     The potential score the tag applies to.
  # @!attribute [rw] normalized_score
  #   @return [::Float]
  #     The normalized score the tag applies to.
  class QaTagResult
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end

  # A scorecard result may have multiple sets of scores from varying sources,
  # one of which becomes the "main" answer above. A ScoreSource represents
  # each individual set of scores.
  # @!attribute [rw] source_type
  #   @return [::Google::Cloud::ContactCenterInsights::V1::QaScorecardResult::ScoreSource::SourceType]
  #     What created the score.
  # @!attribute [rw] score
  #   @return [::Float]
  #     The overall numerical score of the result.
  # @!attribute [rw] potential_score
  #   @return [::Float]
  #     The maximum potential overall score of the scorecard. Any questions
  #     answered using `na_value` are excluded from this calculation.
  # @!attribute [rw] normalized_score
  #   @return [::Float]
  #     The normalized score, which is the score divided by the potential score.
  # @!attribute [rw] qa_tag_results
  #   @return [::Array<::Google::Cloud::ContactCenterInsights::V1::QaScorecardResult::QaTagResult>]
  #     Collection of tags and their scores.
  class ScoreSource
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods

    # What created the score.
    module SourceType
      # Source type is unspecified.
      SOURCE_TYPE_UNSPECIFIED = 0

      # Score is derived only from system-generated answers.
      SYSTEM_GENERATED_ONLY = 1

      # Score is derived from both system-generated answers, and includes
      # any manual edits if they exist.
      INCLUDES_MANUAL_EDITS = 2
    end
  end
end

#name ⇒ ::String

Returns Identifier. The name of the scorecard result. Format: projects/{project}/locations/{location}/qaScorecardResults/{qa_scorecard_result}.

Returns:

• (::String) —

  Identifier. The name of the scorecard result. Format: projects/{project}/locations/{location}/qaScorecardResults/{qa_scorecard_result}

# File 'proto_docs/google/cloud/contactcenterinsights/v1/resources.rb', line 2040

class QaScorecardResult
  include ::Google::Protobuf::MessageExts
  extend ::Google::Protobuf::MessageExts::ClassMethods

  # Tags and their corresponding results.
  # @!attribute [rw] tag
  #   @return [::String]
  #     The tag the score applies to.
  # @!attribute [rw] score
  #   @return [::Float]
  #     The score the tag applies to.
  # @!attribute [rw] potential_score
  #   @return [::Float]
  #     The potential score the tag applies to.
  # @!attribute [rw] normalized_score
  #   @return [::Float]
  #     The normalized score the tag applies to.
  class QaTagResult
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end

  # A scorecard result may have multiple sets of scores from varying sources,
  # one of which becomes the "main" answer above. A ScoreSource represents
  # each individual set of scores.
  # @!attribute [rw] source_type
  #   @return [::Google::Cloud::ContactCenterInsights::V1::QaScorecardResult::ScoreSource::SourceType]
  #     What created the score.
  # @!attribute [rw] score
  #   @return [::Float]
  #     The overall numerical score of the result.
  # @!attribute [rw] potential_score
  #   @return [::Float]
  #     The maximum potential overall score of the scorecard. Any questions
  #     answered using `na_value` are excluded from this calculation.
  # @!attribute [rw] normalized_score
  #   @return [::Float]
  #     The normalized score, which is the score divided by the potential score.
  # @!attribute [rw] qa_tag_results
  #   @return [::Array<::Google::Cloud::ContactCenterInsights::V1::QaScorecardResult::QaTagResult>]
  #     Collection of tags and their scores.
  class ScoreSource
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods

    # What created the score.
    module SourceType
      # Source type is unspecified.
      SOURCE_TYPE_UNSPECIFIED = 0

      # Score is derived only from system-generated answers.
      SYSTEM_GENERATED_ONLY = 1

      # Score is derived from both system-generated answers, and includes
      # any manual edits if they exist.
      INCLUDES_MANUAL_EDITS = 2
    end
  end
end

#normalized_score ⇒ ::Float

Returns The normalized score, which is the score divided by the potential score. Any manual edits are included if they exist.

Returns:

• (::Float) —

  The normalized score, which is the score divided by the potential score. Any manual edits are included if they exist.

# File 'proto_docs/google/cloud/contactcenterinsights/v1/resources.rb', line 2040

class QaScorecardResult
  include ::Google::Protobuf::MessageExts
  extend ::Google::Protobuf::MessageExts::ClassMethods

  # Tags and their corresponding results.
  # @!attribute [rw] tag
  #   @return [::String]
  #     The tag the score applies to.
  # @!attribute [rw] score
  #   @return [::Float]
  #     The score the tag applies to.
  # @!attribute [rw] potential_score
  #   @return [::Float]
  #     The potential score the tag applies to.
  # @!attribute [rw] normalized_score
  #   @return [::Float]
  #     The normalized score the tag applies to.
  class QaTagResult
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end

  # A scorecard result may have multiple sets of scores from varying sources,
  # one of which becomes the "main" answer above. A ScoreSource represents
  # each individual set of scores.
  # @!attribute [rw] source_type
  #   @return [::Google::Cloud::ContactCenterInsights::V1::QaScorecardResult::ScoreSource::SourceType]
  #     What created the score.
  # @!attribute [rw] score
  #   @return [::Float]
  #     The overall numerical score of the result.
  # @!attribute [rw] potential_score
  #   @return [::Float]
  #     The maximum potential overall score of the scorecard. Any questions
  #     answered using `na_value` are excluded from this calculation.
  # @!attribute [rw] normalized_score
  #   @return [::Float]
  #     The normalized score, which is the score divided by the potential score.
  # @!attribute [rw] qa_tag_results
  #   @return [::Array<::Google::Cloud::ContactCenterInsights::V1::QaScorecardResult::QaTagResult>]
  #     Collection of tags and their scores.
  class ScoreSource
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods

    # What created the score.
    module SourceType
      # Source type is unspecified.
      SOURCE_TYPE_UNSPECIFIED = 0

      # Score is derived only from system-generated answers.
      SYSTEM_GENERATED_ONLY = 1

      # Score is derived from both system-generated answers, and includes
      # any manual edits if they exist.
      INCLUDES_MANUAL_EDITS = 2
    end
  end
end

#potential_score ⇒ ::Float

Returns The maximum potential overall score of the scorecard. Any questions answered using na_value are excluded from this calculation.

Returns:

• (::Float) —

  The maximum potential overall score of the scorecard. Any questions answered using na_value are excluded from this calculation.

# File 'proto_docs/google/cloud/contactcenterinsights/v1/resources.rb', line 2040

class QaScorecardResult
  include ::Google::Protobuf::MessageExts
  extend ::Google::Protobuf::MessageExts::ClassMethods

  # Tags and their corresponding results.
  # @!attribute [rw] tag
  #   @return [::String]
  #     The tag the score applies to.
  # @!attribute [rw] score
  #   @return [::Float]
  #     The score the tag applies to.
  # @!attribute [rw] potential_score
  #   @return [::Float]
  #     The potential score the tag applies to.
  # @!attribute [rw] normalized_score
  #   @return [::Float]
  #     The normalized score the tag applies to.
  class QaTagResult
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end

  # A scorecard result may have multiple sets of scores from varying sources,
  # one of which becomes the "main" answer above. A ScoreSource represents
  # each individual set of scores.
  # @!attribute [rw] source_type
  #   @return [::Google::Cloud::ContactCenterInsights::V1::QaScorecardResult::ScoreSource::SourceType]
  #     What created the score.
  # @!attribute [rw] score
  #   @return [::Float]
  #     The overall numerical score of the result.
  # @!attribute [rw] potential_score
  #   @return [::Float]
  #     The maximum potential overall score of the scorecard. Any questions
  #     answered using `na_value` are excluded from this calculation.
  # @!attribute [rw] normalized_score
  #   @return [::Float]
  #     The normalized score, which is the score divided by the potential score.
  # @!attribute [rw] qa_tag_results
  #   @return [::Array<::Google::Cloud::ContactCenterInsights::V1::QaScorecardResult::QaTagResult>]
  #     Collection of tags and their scores.
  class ScoreSource
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods

    # What created the score.
    module SourceType
      # Source type is unspecified.
      SOURCE_TYPE_UNSPECIFIED = 0

      # Score is derived only from system-generated answers.
      SYSTEM_GENERATED_ONLY = 1

      # Score is derived from both system-generated answers, and includes
      # any manual edits if they exist.
      INCLUDES_MANUAL_EDITS = 2
    end
  end
end

#qa_answers ⇒ ::Array<::Google::Cloud::ContactCenterInsights::V1::QaAnswer>

Returns Set of QaAnswers represented in the result.

Returns:

• (::Array<::Google::Cloud::ContactCenterInsights::V1::QaAnswer>) —

  Set of QaAnswers represented in the result.

# File 'proto_docs/google/cloud/contactcenterinsights/v1/resources.rb', line 2040

class QaScorecardResult
  include ::Google::Protobuf::MessageExts
  extend ::Google::Protobuf::MessageExts::ClassMethods

  # Tags and their corresponding results.
  # @!attribute [rw] tag
  #   @return [::String]
  #     The tag the score applies to.
  # @!attribute [rw] score
  #   @return [::Float]
  #     The score the tag applies to.
  # @!attribute [rw] potential_score
  #   @return [::Float]
  #     The potential score the tag applies to.
  # @!attribute [rw] normalized_score
  #   @return [::Float]
  #     The normalized score the tag applies to.
  class QaTagResult
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end

  # A scorecard result may have multiple sets of scores from varying sources,
  # one of which becomes the "main" answer above. A ScoreSource represents
  # each individual set of scores.
  # @!attribute [rw] source_type
  #   @return [::Google::Cloud::ContactCenterInsights::V1::QaScorecardResult::ScoreSource::SourceType]
  #     What created the score.
  # @!attribute [rw] score
  #   @return [::Float]
  #     The overall numerical score of the result.
  # @!attribute [rw] potential_score
  #   @return [::Float]
  #     The maximum potential overall score of the scorecard. Any questions
  #     answered using `na_value` are excluded from this calculation.
  # @!attribute [rw] normalized_score
  #   @return [::Float]
  #     The normalized score, which is the score divided by the potential score.
  # @!attribute [rw] qa_tag_results
  #   @return [::Array<::Google::Cloud::ContactCenterInsights::V1::QaScorecardResult::QaTagResult>]
  #     Collection of tags and their scores.
  class ScoreSource
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods

    # What created the score.
    module SourceType
      # Source type is unspecified.
      SOURCE_TYPE_UNSPECIFIED = 0

      # Score is derived only from system-generated answers.
      SYSTEM_GENERATED_ONLY = 1

      # Score is derived from both system-generated answers, and includes
      # any manual edits if they exist.
      INCLUDES_MANUAL_EDITS = 2
    end
  end
end

#qa_scorecard_revision ⇒ ::String

Returns The QaScorecardRevision scored by this result.

Returns:

• (::String) —

  The QaScorecardRevision scored by this result.

# File 'proto_docs/google/cloud/contactcenterinsights/v1/resources.rb', line 2040

class QaScorecardResult
  include ::Google::Protobuf::MessageExts
  extend ::Google::Protobuf::MessageExts::ClassMethods

  # Tags and their corresponding results.
  # @!attribute [rw] tag
  #   @return [::String]
  #     The tag the score applies to.
  # @!attribute [rw] score
  #   @return [::Float]
  #     The score the tag applies to.
  # @!attribute [rw] potential_score
  #   @return [::Float]
  #     The potential score the tag applies to.
  # @!attribute [rw] normalized_score
  #   @return [::Float]
  #     The normalized score the tag applies to.
  class QaTagResult
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end

  # A scorecard result may have multiple sets of scores from varying sources,
  # one of which becomes the "main" answer above. A ScoreSource represents
  # each individual set of scores.
  # @!attribute [rw] source_type
  #   @return [::Google::Cloud::ContactCenterInsights::V1::QaScorecardResult::ScoreSource::SourceType]
  #     What created the score.
  # @!attribute [rw] score
  #   @return [::Float]
  #     The overall numerical score of the result.
  # @!attribute [rw] potential_score
  #   @return [::Float]
  #     The maximum potential overall score of the scorecard. Any questions
  #     answered using `na_value` are excluded from this calculation.
  # @!attribute [rw] normalized_score
  #   @return [::Float]
  #     The normalized score, which is the score divided by the potential score.
  # @!attribute [rw] qa_tag_results
  #   @return [::Array<::Google::Cloud::ContactCenterInsights::V1::QaScorecardResult::QaTagResult>]
  #     Collection of tags and their scores.
  class ScoreSource
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods

    # What created the score.
    module SourceType
      # Source type is unspecified.
      SOURCE_TYPE_UNSPECIFIED = 0

      # Score is derived only from system-generated answers.
      SYSTEM_GENERATED_ONLY = 1

      # Score is derived from both system-generated answers, and includes
      # any manual edits if they exist.
      INCLUDES_MANUAL_EDITS = 2
    end
  end
end

#qa_tag_results ⇒ ::Array<::Google::Cloud::ContactCenterInsights::V1::QaScorecardResult::QaTagResult>

Returns Collection of tags and their scores.

Returns:

• (::Array<::Google::Cloud::ContactCenterInsights::V1::QaScorecardResult::QaTagResult>) —

  Collection of tags and their scores.

# File 'proto_docs/google/cloud/contactcenterinsights/v1/resources.rb', line 2040

class QaScorecardResult
  include ::Google::Protobuf::MessageExts
  extend ::Google::Protobuf::MessageExts::ClassMethods

  # Tags and their corresponding results.
  # @!attribute [rw] tag
  #   @return [::String]
  #     The tag the score applies to.
  # @!attribute [rw] score
  #   @return [::Float]
  #     The score the tag applies to.
  # @!attribute [rw] potential_score
  #   @return [::Float]
  #     The potential score the tag applies to.
  # @!attribute [rw] normalized_score
  #   @return [::Float]
  #     The normalized score the tag applies to.
  class QaTagResult
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end

  # A scorecard result may have multiple sets of scores from varying sources,
  # one of which becomes the "main" answer above. A ScoreSource represents
  # each individual set of scores.
  # @!attribute [rw] source_type
  #   @return [::Google::Cloud::ContactCenterInsights::V1::QaScorecardResult::ScoreSource::SourceType]
  #     What created the score.
  # @!attribute [rw] score
  #   @return [::Float]
  #     The overall numerical score of the result.
  # @!attribute [rw] potential_score
  #   @return [::Float]
  #     The maximum potential overall score of the scorecard. Any questions
  #     answered using `na_value` are excluded from this calculation.
  # @!attribute [rw] normalized_score
  #   @return [::Float]
  #     The normalized score, which is the score divided by the potential score.
  # @!attribute [rw] qa_tag_results
  #   @return [::Array<::Google::Cloud::ContactCenterInsights::V1::QaScorecardResult::QaTagResult>]
  #     Collection of tags and their scores.
  class ScoreSource
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods

    # What created the score.
    module SourceType
      # Source type is unspecified.
      SOURCE_TYPE_UNSPECIFIED = 0

      # Score is derived only from system-generated answers.
      SYSTEM_GENERATED_ONLY = 1

      # Score is derived from both system-generated answers, and includes
      # any manual edits if they exist.
      INCLUDES_MANUAL_EDITS = 2
    end
  end
end

#score ⇒ ::Float

Returns The overall numerical score of the result, incorporating any manual edits if they exist.

Returns:

• (::Float) —

  The overall numerical score of the result, incorporating any manual edits if they exist.

# File 'proto_docs/google/cloud/contactcenterinsights/v1/resources.rb', line 2040

class QaScorecardResult
  include ::Google::Protobuf::MessageExts
  extend ::Google::Protobuf::MessageExts::ClassMethods

  # Tags and their corresponding results.
  # @!attribute [rw] tag
  #   @return [::String]
  #     The tag the score applies to.
  # @!attribute [rw] score
  #   @return [::Float]
  #     The score the tag applies to.
  # @!attribute [rw] potential_score
  #   @return [::Float]
  #     The potential score the tag applies to.
  # @!attribute [rw] normalized_score
  #   @return [::Float]
  #     The normalized score the tag applies to.
  class QaTagResult
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end

  # A scorecard result may have multiple sets of scores from varying sources,
  # one of which becomes the "main" answer above. A ScoreSource represents
  # each individual set of scores.
  # @!attribute [rw] source_type
  #   @return [::Google::Cloud::ContactCenterInsights::V1::QaScorecardResult::ScoreSource::SourceType]
  #     What created the score.
  # @!attribute [rw] score
  #   @return [::Float]
  #     The overall numerical score of the result.
  # @!attribute [rw] potential_score
  #   @return [::Float]
  #     The maximum potential overall score of the scorecard. Any questions
  #     answered using `na_value` are excluded from this calculation.
  # @!attribute [rw] normalized_score
  #   @return [::Float]
  #     The normalized score, which is the score divided by the potential score.
  # @!attribute [rw] qa_tag_results
  #   @return [::Array<::Google::Cloud::ContactCenterInsights::V1::QaScorecardResult::QaTagResult>]
  #     Collection of tags and their scores.
  class ScoreSource
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods

    # What created the score.
    module SourceType
      # Source type is unspecified.
      SOURCE_TYPE_UNSPECIFIED = 0

      # Score is derived only from system-generated answers.
      SYSTEM_GENERATED_ONLY = 1

      # Score is derived from both system-generated answers, and includes
      # any manual edits if they exist.
      INCLUDES_MANUAL_EDITS = 2
    end
  end
end

#score_sources ⇒ ::Array<::Google::Cloud::ContactCenterInsights::V1::QaScorecardResult::ScoreSource>

Returns List of all individual score sets.

Returns:

• (::Array<::Google::Cloud::ContactCenterInsights::V1::QaScorecardResult::ScoreSource>) —

  List of all individual score sets.

# File 'proto_docs/google/cloud/contactcenterinsights/v1/resources.rb', line 2040

class QaScorecardResult
  include ::Google::Protobuf::MessageExts
  extend ::Google::Protobuf::MessageExts::ClassMethods

  # Tags and their corresponding results.
  # @!attribute [rw] tag
  #   @return [::String]
  #     The tag the score applies to.
  # @!attribute [rw] score
  #   @return [::Float]
  #     The score the tag applies to.
  # @!attribute [rw] potential_score
  #   @return [::Float]
  #     The potential score the tag applies to.
  # @!attribute [rw] normalized_score
  #   @return [::Float]
  #     The normalized score the tag applies to.
  class QaTagResult
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end

  # A scorecard result may have multiple sets of scores from varying sources,
  # one of which becomes the "main" answer above. A ScoreSource represents
  # each individual set of scores.
  # @!attribute [rw] source_type
  #   @return [::Google::Cloud::ContactCenterInsights::V1::QaScorecardResult::ScoreSource::SourceType]
  #     What created the score.
  # @!attribute [rw] score
  #   @return [::Float]
  #     The overall numerical score of the result.
  # @!attribute [rw] potential_score
  #   @return [::Float]
  #     The maximum potential overall score of the scorecard. Any questions
  #     answered using `na_value` are excluded from this calculation.
  # @!attribute [rw] normalized_score
  #   @return [::Float]
  #     The normalized score, which is the score divided by the potential score.
  # @!attribute [rw] qa_tag_results
  #   @return [::Array<::Google::Cloud::ContactCenterInsights::V1::QaScorecardResult::QaTagResult>]
  #     Collection of tags and their scores.
  class ScoreSource
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods

    # What created the score.
    module SourceType
      # Source type is unspecified.
      SOURCE_TYPE_UNSPECIFIED = 0

      # Score is derived only from system-generated answers.
      SYSTEM_GENERATED_ONLY = 1

      # Score is derived from both system-generated answers, and includes
      # any manual edits if they exist.
      INCLUDES_MANUAL_EDITS = 2
    end
  end
end