Class: Google::Cloud::Dialogflow::CX::V3::ResponseMessage::LiveAgentHandoff

Inherits:
Object
  • Object
show all
Extended by:
Protobuf::MessageExts::ClassMethods
Includes:
Protobuf::MessageExts
Defined in:
proto_docs/google/cloud/dialogflow/cx/v3/response_message.rb

Overview

Indicates that the conversation should be handed off to a live agent.

Dialogflow only uses this to determine which conversations were handed off to a human agent for measurement purposes. What else to do with this signal is up to you and your handoff procedures.

You may set this, for example:

  • In the entry_fulfillment of a Page if entering the page indicates something went extremely wrong in the conversation.
  • In a webhook response when you determine that the customer issue can only be handled by a human.

Instance Attribute Summary collapse

Instance Attribute Details

#metadata ⇒ ::Google::Protobuf::Struct

Returns Custom metadata for your handoff procedure. Dialogflow doesn't impose any structure on this.

Returns:



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# File 'proto_docs/google/cloud/dialogflow/cx/v3/response_message.rb', line 134

class LiveAgentHandoff
  include ::Google::Protobuf::MessageExts
  extend ::Google::Protobuf::MessageExts::ClassMethods
end