Class: Google::Cloud::Dialogflow::V2::HumanAgentAssistantConfig::SuggestionQueryConfig::Sections

Inherits:
Object
  • Object
show all
Extended by:
Protobuf::MessageExts::ClassMethods
Includes:
Protobuf::MessageExts
Defined in:
proto_docs/google/cloud/dialogflow/v2/conversation_profile.rb

Overview

Custom sections to return when requesting a summary of a conversation. This is only supported when baseline_model_version == '2.0'.

Supported features: CONVERSATION_SUMMARIZATION, CONVERSATION_SUMMARIZATION_VOICE.

Defined Under Namespace

Modules: SectionType

Instance Attribute Summary collapse

Instance Attribute Details

#section_types ⇒ ::Array<::Google::Cloud::Dialogflow::V2::HumanAgentAssistantConfig::SuggestionQueryConfig::Sections::SectionType>

Returns The selected sections chosen to return when requesting a summary of a conversation. A duplicate selected section will be treated as a single selected section. If section types are not provided, the default will be {SITUATION, ACTION, RESULT}.

Returns:



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# File 'proto_docs/google/cloud/dialogflow/v2/conversation_profile.rb', line 462

class Sections
  include ::Google::Protobuf::MessageExts
  extend ::Google::Protobuf::MessageExts::ClassMethods

  # Selectable sections to return when requesting a summary of a
  # conversation.
  module SectionType
    # Undefined section type, does not return anything.
    SECTION_TYPE_UNSPECIFIED = 0

    # What the customer needs help with or has question about.
    # Section name: "situation".
    SITUATION = 1

    # What the agent does to help the customer.
    # Section name: "action".
    ACTION = 2

    # Result of the customer service. A single word describing the result
    # of the conversation.
    # Section name: "resolution".
    RESOLUTION = 3

    # Reason for cancellation if the customer requests for a cancellation.
    # "N/A" otherwise.
    # Section name: "reason_for_cancellation".
    REASON_FOR_CANCELLATION = 4

    # "Unsatisfied" or "Satisfied" depending on the customer's feelings at
    # the end of the conversation.
    # Section name: "customer_satisfaction".
    CUSTOMER_SATISFACTION = 5

    # Key entities extracted from the conversation, such as ticket number,
    # order number, dollar amount, etc.
    # Section names are prefixed by "entities/".
    ENTITIES = 6
  end
end