Class: Google::Cloud::Dialogflow::V2::AnswerRecord

Inherits:
Object
  • Object
show all
Extended by:
Protobuf::MessageExts::ClassMethods
Includes:
Protobuf::MessageExts
Defined in:
proto_docs/google/cloud/dialogflow/v2/answer_record.rb

Overview

Answer records are records to manage answer history and feedbacks for Dialogflow.

Currently, answer record includes:

  • human agent assistant article suggestion
  • human agent assistant faq article

It doesn't include:

  • DetectIntent intent matching
  • DetectIntent knowledge

Answer records are not related to the conversation history in the Dialogflow Console. A Record is generated even when the end-user disables conversation history in the console. Records are created when there's a human agent assistant suggestion generated.

A typical workflow for customers provide feedback to an answer is:

  1. For human agent assistant, customers get suggestion via ListSuggestions API. Together with the answers, AnswerRecord.name are returned to the customers.
  2. The customer uses the AnswerRecord.name to call the [UpdateAnswerRecord][] method to send feedback about a specific answer that they believe is wrong.

Instance Attribute Summary collapse

Instance Attribute Details

#agent_assistant_record ⇒ ::Google::Cloud::Dialogflow::V2::AgentAssistantRecord (readonly)

Returns Output only. The record for human agent assistant.

Returns:



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# File 'proto_docs/google/cloud/dialogflow/v2/answer_record.rb', line 65

class AnswerRecord
  include ::Google::Protobuf::MessageExts
  extend ::Google::Protobuf::MessageExts::ClassMethods
end

#answer_feedback ⇒ ::Google::Cloud::Dialogflow::V2::AnswerFeedback

Returns Required. The AnswerFeedback for this record. You can set this with AnswerRecords.UpdateAnswerRecord in order to give us feedback about this answer.

Returns:



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# File 'proto_docs/google/cloud/dialogflow/v2/answer_record.rb', line 65

class AnswerRecord
  include ::Google::Protobuf::MessageExts
  extend ::Google::Protobuf::MessageExts::ClassMethods
end

#name ⇒ ::String

Returns The unique identifier of this answer record. Format: projects/<Project ID>/locations/<Location ID>/answerRecords/<Answer Record ID>.

Returns:

  • (::String) —

    The unique identifier of this answer record. Format: projects/<Project ID>/locations/<Location ID>/answerRecords/<Answer Record ID>.



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# File 'proto_docs/google/cloud/dialogflow/v2/answer_record.rb', line 65

class AnswerRecord
  include ::Google::Protobuf::MessageExts
  extend ::Google::Protobuf::MessageExts::ClassMethods
end