Class: Google::Cloud::Dialogflow::V2::SummarizationSection

Inherits:

Object

• Object
• Google::Cloud::Dialogflow::V2::SummarizationSection

Extended by:

Protobuf::MessageExts::ClassMethods

Includes:

Protobuf::MessageExts

Defined in:

proto_docs/google/cloud/dialogflow/v2/generator.rb

Overview

Represents the section of summarization.

Defined Under Namespace

Modules: Type

Instance Attribute Summary

• #definition ⇒ ::String

  Optional.

• #key ⇒ ::String

  Optional.

• #type ⇒ ::Google::Cloud::Dialogflow::V2::SummarizationSection::Type

  Optional.

Instance Attribute Details

#definition ⇒ ::String

Returns Optional. Definition of the section, for example, "what the customer needs help with or has question about.".

Returns:

• (::String) —

  Optional. Definition of the section, for example, "what the customer needs help with or has question about."

# File 'proto_docs/google/cloud/dialogflow/v2/generator.rb', line 242

class SummarizationSection
  include ::Google::Protobuf::MessageExts
  extend ::Google::Protobuf::MessageExts::ClassMethods

  # Type enum of the summarization sections.
  module Type
    # Undefined section type, does not return anything.
    TYPE_UNSPECIFIED = 0

    # What the customer needs help with or has question about.
    # Section name: "situation".
    SITUATION = 1

    # What the agent does to help the customer.
    # Section name: "action".
    ACTION = 2

    # Result of the customer service. A single word describing the result
    # of the conversation.
    # Section name: "resolution".
    RESOLUTION = 3

    # Reason for cancellation if the customer requests for a cancellation.
    # "N/A" otherwise.
    # Section name: "reason_for_cancellation".
    REASON_FOR_CANCELLATION = 4

    # "Unsatisfied" or "Satisfied" depending on the customer's feelings at
    # the end of the conversation.
    # Section name: "customer_satisfaction".
    CUSTOMER_SATISFACTION = 5

    # Key entities extracted from the conversation, such as ticket number,
    # order number, dollar amount, etc.
    # Section names are prefixed by "entities/".
    ENTITIES = 6

    # Customer defined sections.
    CUSTOMER_DEFINED = 7
  end
end

#key ⇒ ::String

Returns Optional. Name of the section, for example, "situation".

Returns:

• (::String) —

  Optional. Name of the section, for example, "situation".

# File 'proto_docs/google/cloud/dialogflow/v2/generator.rb', line 242

class SummarizationSection
  include ::Google::Protobuf::MessageExts
  extend ::Google::Protobuf::MessageExts::ClassMethods

  # Type enum of the summarization sections.
  module Type
    # Undefined section type, does not return anything.
    TYPE_UNSPECIFIED = 0

    # What the customer needs help with or has question about.
    # Section name: "situation".
    SITUATION = 1

    # What the agent does to help the customer.
    # Section name: "action".
    ACTION = 2

    # Result of the customer service. A single word describing the result
    # of the conversation.
    # Section name: "resolution".
    RESOLUTION = 3

    # Reason for cancellation if the customer requests for a cancellation.
    # "N/A" otherwise.
    # Section name: "reason_for_cancellation".
    REASON_FOR_CANCELLATION = 4

    # "Unsatisfied" or "Satisfied" depending on the customer's feelings at
    # the end of the conversation.
    # Section name: "customer_satisfaction".
    CUSTOMER_SATISFACTION = 5

    # Key entities extracted from the conversation, such as ticket number,
    # order number, dollar amount, etc.
    # Section names are prefixed by "entities/".
    ENTITIES = 6

    # Customer defined sections.
    CUSTOMER_DEFINED = 7
  end
end

#type ⇒ ::Google::Cloud::Dialogflow::V2::SummarizationSection::Type

Returns Optional. Type of the summarization section.

Returns:

• (::Google::Cloud::Dialogflow::V2::SummarizationSection::Type) —

  Optional. Type of the summarization section.

# File 'proto_docs/google/cloud/dialogflow/v2/generator.rb', line 242

class SummarizationSection
  include ::Google::Protobuf::MessageExts
  extend ::Google::Protobuf::MessageExts::ClassMethods

  # Type enum of the summarization sections.
  module Type
    # Undefined section type, does not return anything.
    TYPE_UNSPECIFIED = 0

    # What the customer needs help with or has question about.
    # Section name: "situation".
    SITUATION = 1

    # What the agent does to help the customer.
    # Section name: "action".
    ACTION = 2

    # Result of the customer service. A single word describing the result
    # of the conversation.
    # Section name: "resolution".
    RESOLUTION = 3

    # Reason for cancellation if the customer requests for a cancellation.
    # "N/A" otherwise.
    # Section name: "reason_for_cancellation".
    REASON_FOR_CANCELLATION = 4

    # "Unsatisfied" or "Satisfied" depending on the customer's feelings at
    # the end of the conversation.
    # Section name: "customer_satisfaction".
    CUSTOMER_SATISFACTION = 5

    # Key entities extracted from the conversation, such as ticket number,
    # order number, dollar amount, etc.
    # Section names are prefixed by "entities/".
    ENTITIES = 6

    # Customer defined sections.
    CUSTOMER_DEFINED = 7
  end
end