Class: Google::Cloud::Dialogflow::V2::AnswerRecord

Inherits:
Object
  • Object
show all
Extended by:
Protobuf::MessageExts::ClassMethods
Includes:
Protobuf::MessageExts
Defined in:
proto_docs/google/cloud/dialogflow/v2/answer_record.rb

Overview

Answer records are records to manage answer history and feedbacks for Dialogflow.

Currently, answer record includes:

  • human agent assistant article suggestion
  • human agent assistant faq article

It doesn't include:

  • DetectIntent intent matching
  • DetectIntent knowledge

Answer records are not related to the conversation history in the Dialogflow Console. A Record is generated even when the end-user disables conversation history in the console. Records are created when there's a human agent assistant suggestion generated.

A typical workflow for customers provide feedback to an answer is:

  1. For human agent assistant, customers get suggestion via ListSuggestions API. Together with the answers, AnswerRecord.name are returned to the customers.
  2. The customer uses the AnswerRecord.name to call the AnswerRecords.UpdateAnswerRecord method to send feedback about a specific answer that they believe is wrong.

Instance Attribute Summary collapse

Instance Attribute Details

#agent_assistant_record ⇒ ::Google::Cloud::Dialogflow::V2::AgentAssistantRecord (readonly)

Returns Output only. The record for human agent assistant.

Returns:



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# File 'proto_docs/google/cloud/dialogflow/v2/answer_record.rb', line 66

class AnswerRecord
  include ::Google::Protobuf::MessageExts
  extend ::Google::Protobuf::MessageExts::ClassMethods
end

#answer_feedback ⇒ ::Google::Cloud::Dialogflow::V2::AnswerFeedback

Returns Required. The AnswerFeedback for this record. You can set this with AnswerRecords.UpdateAnswerRecord in order to give us feedback about this answer.

Returns:



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# File 'proto_docs/google/cloud/dialogflow/v2/answer_record.rb', line 66

class AnswerRecord
  include ::Google::Protobuf::MessageExts
  extend ::Google::Protobuf::MessageExts::ClassMethods
end

#name ⇒ ::String

Returns The unique identifier of this answer record. Format: projects/<Project ID>/locations/<Location ID>/answerRecords/<Answer Record ID>.

Returns:

  • (::String) —

    The unique identifier of this answer record. Format: projects/<Project ID>/locations/<Location ID>/answerRecords/<Answer Record ID>.



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# File 'proto_docs/google/cloud/dialogflow/v2/answer_record.rb', line 66

class AnswerRecord
  include ::Google::Protobuf::MessageExts
  extend ::Google::Protobuf::MessageExts::ClassMethods
end