Class: LesliSupport::CatalogService

Inherits:
Lesli::ApplicationLesliService
  • Object
show all
Defined in:
app/services/lesli_support/catalog_service.rb

Instance Method Summary collapse

Instance Method Details

#create(ticket_params) ⇒ Object 



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# File 'app/services/lesli_support/catalog_service.rb', line 80

def create(ticket_params)

    ticket = current_user..help.tickets.new(ticket_params)
    #ticket.source = Catalog::TicketSource.cloud_help_source(current_user.account.help)
    ticket.creator = current_user
    ticket.user = current_user

    unless ticket_params.dig(:started_at)
        #ticket.started_at = LC::Date2.new(Time.current).date.get
    end

    if ticket.save
        #Ticket.log_activity_create(current_user, ticket)
        #Ticket::Subscriber.add_subscriber(ticket, current_user, "discussion_created", "email")
        #Workflow::Action.execute_actions(current_user, ticket, {}, ticket.attributes)
        self.resource = ticket
    else
        pp ticket.errors.full_messages
        self.error(ticket.errors.full_messages.to_sentence)
    end

    self
end

#find(ticket_id) ⇒ Object 



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# File 'app/services/lesli_support/catalog_service.rb', line 36

def find ticket_id
    super(current_user..help.tickets.find_by(id: ticket_id))
end

#index ⇒ Object 



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# File 'app/services/lesli_support/catalog_service.rb', line 40

def index

    return current_user..support.tickets.left_joins(
        :user, :creator
    ).select(
        :id,
        :subject,
        :deadline,
        :creator_id,
        :user_id,
        "CONCAT_WS(' ', lesli_users.first_name, lesli_users.last_name) as user_name",
        "CONCAT_WS(' ', creators_lesli_support_tickets.first_name, creators_lesli_support_tickets.last_name) as creator_name",
        "lesli_support_tickets.updated_at",
        "lesli_support_tickets.created_at"
    ).order(id: :desc)
    .page(query[:pagination][:page])
    .per(query[:pagination][:perPage])

    current_user..help.tickets.left_joins(
        :priority, 
        :type, 
        :workspace, 
        :category, 
        :status, 
        :assignments,
        :assigned,
        :user
    ).select(
        :id,
        :subject,
        :deadline,
        :assigned_id,
        :user_id,
        "CONCAT_WS(' ', users.first_name, users.last_name) as assigned_name",
        "CONCAT_WS(' ', users_cloud_help_tickets.first_name, users_cloud_help_tickets.last_name) as user_name",
        "cloud_help_tickets.updated_at",
        "cloud_help_tickets.created_at"
    )
end

#options ⇒ Object 



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# File 'app/services/lesli_support/catalog_service.rb', line 120

def options() 
    catalogs = {}

    # Retrieve all root nodes (nodes with no parent)
    root_catalogs = current_user..support.catalogs
        .where(ancestry: nil)

    # Fetch all trees
    root_catalogs.each do |catalog|
        catalogs[catalog.name.downcase] = {
            id: catalog.id,
            name: catalog.name,
            options: catalog.children
        }
    end

    catalogs
end

#show ⇒ Object 



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# File 'app/services/lesli_support/catalog_service.rb', line 104

def show()
    return current_user..help.tickets.left_joins(
        :user, :creator
    ).select(
        :id,
        :subject,
        :deadline,
        :creator_id,
        :user_id,
        "CONCAT_WS(' ', lesli_users.first_name, lesli_users.last_name) as user_name",
        "CONCAT_WS(' ', creators_lesli_support_tickets.first_name, creators_lesli_support_tickets.last_name) as creator_name",
        "lesli_support_tickets.updated_at",
        "lesli_support_tickets.created_at"
    ).where("lesli_support_tickets.id = ?", self.resource.id).first
end