Class: LesliSupport::TicketService

Inherits:
Lesli::ApplicationLesliService
  • Object
show all
Defined in:
app/services/lesli_support/ticket_service.rb

Instance Method Summary collapse

Instance Method Details

#create(ticket_params) ⇒ Object 



83
84
85
86
87
88
89
90
91
92
93
94
95
96
97
98
99
100
101
102
103
104
105
 
# File 'app/services/lesli_support/ticket_service.rb', line 83

def create(ticket_params)

    ticket = current_user..support.tickets.new(ticket_params)
    #ticket.source = Catalog::TicketSource.cloud_help_source(current_user.account.help)
    ticket.creator = current_user
    ticket.user = current_user

    unless ticket_params.dig(:started_at)
        #ticket.started_at = LC::Date2.new(Time.current).date.get
    end

    if ticket.save
        #Ticket.log_activity_create(current_user, ticket)
        #Ticket::Subscriber.add_subscriber(ticket, current_user, "discussion_created", "email")
        #Workflow::Action.execute_actions(current_user, ticket, {}, ticket.attributes)
        self.resource = ticket
    else
        pp ticket.errors.full_messages
        self.error(ticket.errors.full_messages.to_sentence)
    end

    self
end

#find(ticket_id) ⇒ Object 



36
37
38
 
# File 'app/services/lesli_support/ticket_service.rb', line 36

def find ticket_id
    super(current_user..support.tickets.find_by(id: ticket_id))
end

#index ⇒ Object 



40
41
42
43
44
45
46
47
48
49
50
51
52
53
54
55
56
57
58
59
60
61
62
63
64
65
66
67
68
69
70
71
72
73
74
75
76
77
78
79
80
81
 
# File 'app/services/lesli_support/ticket_service.rb', line 40

def index

    return current_user..support.tickets.left_joins(
        :user, 
        :creator, 
        :catalog_priority
    ).select(
        :id,
        :subject,
        :deadline,
        :creator_id,
        :user_id,
        "CONCAT_WS(' ', lesli_users.first_name, lesli_users.last_name) as user_name",
        "CONCAT_WS(' ', creators_lesli_support_tickets.first_name, creators_lesli_support_tickets.last_name) as creator_name",
        "lesli_support_tickets.updated_at",
        "lesli_support_tickets.created_at",
        "lesli_support_catalog_priorities.name as priority_name"
    ).order(id: :desc)
    .page(query[:pagination][:page])
    .per(query[:pagination][:perPage])

    current_user..help.tickets.left_joins(
        :priority, 
        :type, 
        :workspace, 
        :category, 
        :status, 
        :assignments,
        :assigned,
        :user
    ).select(
        :id,
        :subject,
        :deadline,
        :assigned_id,
        :user_id,
        "CONCAT_WS(' ', users.first_name, users.last_name) as assigned_name",
        "CONCAT_WS(' ', users_cloud_help_tickets.first_name, users_cloud_help_tickets.last_name) as user_name",
        "cloud_help_tickets.updated_at",
        "cloud_help_tickets.created_at"
    )
end

#show ⇒ Object 



107
108
109
110
111
112
113
114
115
116
117
118
119
120
121
122
123
124
125
126
127
128
129
130
 
# File 'app/services/lesli_support/ticket_service.rb', line 107

def show()
    return current_user..support.tickets.left_joins(
        :user, :creator
    ).select(
        :id,
        :subject,
        :description,
        :reference_url,
        :deadline,
        :started_at,
        :completed_at,
        :hours_worked,
        :creator_id,
        :user_id,
        :catalog_workspace_id, 
        :catalog_type_id,
        :catalog_category_id,
        :catalog_priority_id,
        "CONCAT_WS(' ', lesli_users.first_name, lesli_users.last_name) as user_name",
        "CONCAT_WS(' ', creators_lesli_support_tickets.first_name, creators_lesli_support_tickets.last_name) as creator_name",
        "lesli_support_tickets.updated_at",
        "lesli_support_tickets.created_at"
    ).where("lesli_support_tickets.id = ?", self.resource.id).first
end

#update(params) ⇒ Object 



132
133
134
 
# File 'app/services/lesli_support/ticket_service.rb', line 132

def update(params)
    self.resource.update(params)
end

#with_deadline ⇒ Object 



136
137
138
139
140
141
142
143
144
145
 
# File 'app/services/lesli_support/ticket_service.rb', line 136

def with_deadline()
    current_user..support.tickets
    #.joins("left join cloud_help_ticket_assignments chta on chta.cloud_help_tickets_id = cloud_help_tickets.id and chta.users_id = #{current_user.id}")
    .select(:id, :subject, :description, :deadline)
    .where.not(:deadline => nil)
    #.where("cloud_help_tickets.deadline >= ?", query[:filters][:start_date])
    #.where("cloud_help_tickets.deadline <= ? ", query[:filters][:end_date])
    #.where("cloud_help_tickets.users_id = ? or cloud_help_tickets.user_main_id = ? or chta.users_id = ?", current_user.id, current_user.id, current_user.id)
    .order(:deadline)
end