Class: LWS::Ticket::Message

Inherits:
Generic::Model show all
Defined in:
lib/lws/apps/ticket.rb

Overview

The ticket message class

Instance Attribute Summary collapse

Attributes inherited from Generic::Model

#created_at, #id, #updated_at, #url, #url_html

Method Summary

Methods inherited from Generic::Model

#deep_dup, #dig, #reload, #rollback, #save

Instance Attribute Details

#account ⇒ LWS::Auth::Account

Returns the account of the user that created the ticket message.

Returns:



104
 
# File 'lib/lws/apps/ticket.rb', line 104

belongs_to :account, class_name: "LWS::Auth::Account"

#account_id ⇒ Integer

Returns the ID of the account of the user that created the ticket message.

Returns:

  • (Integer) —

    the ID of the account of the user that created the ticket message



109
 
# File 'lib/lws/apps/ticket.rb', line 109

attribute :account_id

#attachment_ids ⇒ Array<Integer>

Returns the IDs of the attachments associated with the ticket message.

Returns:

  • (Array<Integer>) —

    the IDs of the attachments associated with the ticket message



114
 
# File 'lib/lws/apps/ticket.rb', line 114

attribute :attachment_ids

#attachments ⇒ Array<Attachment>

Returns the attachments associated with the ticket message.

Returns:

  • (Array<Attachment>) —

    the attachments associated with the ticket message



119
 
# File 'lib/lws/apps/ticket.rb', line 119

has_many :attachments

#company ⇒ LWS::Auth::Company

Returns the company of the user that created the ticket message.

Returns:



124
 
# File 'lib/lws/apps/ticket.rb', line 124

belongs_to :company, class_name: "LWS::Auth::Company"

#company_id ⇒ Integer

Returns the ID of the company of the user that created the ticket message.

Returns:

  • (Integer) —

    the ID of the company of the user that created the ticket message



129
 
# File 'lib/lws/apps/ticket.rb', line 129

attribute :company_id

#internal ⇒ Boolean

Returns whether the message is internal, i.e. not visible for descendant companies.

Returns:

  • (Boolean) —

    whether the message is internal, i.e. not visible for descendant companies



134
 
# File 'lib/lws/apps/ticket.rb', line 134

attribute :internal

#message ⇒ String

Returns the ticket message body.

Returns:

  • (String) —

    the ticket message body



138
 
# File 'lib/lws/apps/ticket.rb', line 138

attribute :message

#status ⇒ "success", ...

Returns the new ticket status set by the message.

Returns:

  • ("success", "open", "closed", "in_progress", 'solved"feedback"ck", "priority", "reassign") —

    the new ticket status set by the message



144
 
# File 'lib/lws/apps/ticket.rb', line 144

attribute :status

#ticket ⇒ Ticket

Returns the ticket associated with the message.

Returns:

  • (Ticket) —

    the ticket associated with the message



148
 
# File 'lib/lws/apps/ticket.rb', line 148

belongs_to :ticket

#ticket_id ⇒ Integer

Returns the ID of the ticket associated with the message.

Returns:

  • (Integer) —

    the ID of the ticket associated with the message



152
 
# File 'lib/lws/apps/ticket.rb', line 152

attribute :ticket_id