Class: Merge::Ticketing::IssuesClient

Inherits:
Object
  • Object
show all
Defined in:
lib/merge_ruby_client/ticketing/issues/client.rb

Instance Attribute Summary collapse

Instance Method Summary collapse

Constructor Details

#initialize(request_client:) ⇒ Merge::Ticketing::IssuesClient

Parameters:



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# File 'lib/merge_ruby_client/ticketing/issues/client.rb', line 18

def initialize(request_client:)
  @request_client = request_client
end

Instance Attribute Details

#request_client ⇒ Merge::RequestClient (readonly)

Returns:



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# File 'lib/merge_ruby_client/ticketing/issues/client.rb', line 14

def request_client
  @request_client
end

Instance Method Details

#list(account_token: nil, cursor: nil, end_date: nil, end_user_organization_name: nil, first_incident_time_after: nil, first_incident_time_before: nil, include_muted: nil, integration_name: nil, last_incident_time_after: nil, last_incident_time_before: nil, linked_account_id: nil, page_size: nil, start_date: nil, status: nil, request_options: nil) ⇒ Merge::Ticketing::PaginatedIssueList

Gets all issues for Organization.

Examples:

api = Merge::Client.new(
  base_url: "https://api.example.com",
  environment: Merge::Environment::PRODUCTION,
  api_key: "YOUR_AUTH_TOKEN"
)
api.ticketing.issues.list

Parameters:

  • account_token (String) (defaults to: nil)
  • cursor (String) (defaults to: nil) —

    The pagination cursor value.

  • end_date (String) (defaults to: nil) —

    If included, will only include issues whose most recent action occurred before this time

  • end_user_organization_name (String) (defaults to: nil)
  • first_incident_time_after (DateTime) (defaults to: nil) —

    If provided, will only return issues whose first incident time was after this datetime.

  • first_incident_time_before (DateTime) (defaults to: nil) —

    If provided, will only return issues whose first incident time was before this datetime.

  • include_muted (String) (defaults to: nil) —

    If true, will include muted issues

  • integration_name (String) (defaults to: nil)
  • last_incident_time_after (DateTime) (defaults to: nil) —

    If provided, will only return issues whose last incident time was after this datetime.

  • last_incident_time_before (DateTime) (defaults to: nil) —

    If provided, will only return issues whose last incident time was before this datetime.

  • linked_account_id (String) (defaults to: nil) —

    If provided, will only include issues pertaining to the linked account passed in.

  • page_size (Integer) (defaults to: nil) —

    Number of results to return per page.

  • start_date (String) (defaults to: nil) —

    If included, will only include issues whose most recent action occurred after this time

  • status (Merge::Ticketing::Issues::IssuesListRequestStatus) (defaults to: nil) —

    Status of the issue. Options: (‘ONGOING’, ‘RESOLVED’)

    • ‘ONGOING` - ONGOING

    • ‘RESOLVED` - RESOLVED

  • request_options (Merge::RequestOptions) (defaults to: nil)

Returns:



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# File 'lib/merge_ruby_client/ticketing/issues/client.rb', line 56

def list(account_token: nil, cursor: nil, end_date: nil, end_user_organization_name: nil,
         first_incident_time_after: nil, first_incident_time_before: nil, include_muted: nil, integration_name: nil, last_incident_time_after: nil, last_incident_time_before: nil, linked_account_id: nil, page_size: nil, start_date: nil, status: nil, request_options: nil)
  response = @request_client.conn.get do |req|
    req.options.timeout = request_options.timeout_in_seconds unless request_options&.timeout_in_seconds.nil?
    req.headers["Authorization"] = request_options.api_key unless request_options&.api_key.nil?
    req.headers["X-Account-Token"] = request_options. unless request_options&..nil?
    req.headers = {
  **(req.headers || {}),
  **@request_client.get_headers,
  **(request_options&.additional_headers || {})
    }.compact
    req.params = {
      **(request_options&.additional_query_parameters || {}),
      "account_token": ,
      "cursor": cursor,
      "end_date": end_date,
      "end_user_organization_name": end_user_organization_name,
      "first_incident_time_after": first_incident_time_after,
      "first_incident_time_before": first_incident_time_before,
      "include_muted": include_muted,
      "integration_name": integration_name,
      "last_incident_time_after": last_incident_time_after,
      "last_incident_time_before": last_incident_time_before,
      "linked_account_id": ,
      "page_size": page_size,
      "start_date": start_date,
      "status": status
    }.compact
    unless request_options.nil? || request_options&.additional_body_parameters.nil?
      req.body = { **(request_options&.additional_body_parameters || {}) }.compact
    end
    req.url "#{@request_client.get_url(request_options: request_options)}/ticketing/v1/issues"
  end
  Merge::Ticketing::PaginatedIssueList.from_json(json_object: response.body)
end

#retrieve(id:, request_options: nil) ⇒ Merge::Ticketing::Issue

Get a specific issue.

Examples:

api = Merge::Client.new(
  base_url: "https://api.example.com",
  environment: Merge::Environment::PRODUCTION,
  api_key: "YOUR_AUTH_TOKEN"
)
api.ticketing.issues.retrieve(id: "id")

Parameters:

Returns:



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# File 'lib/merge_ruby_client/ticketing/issues/client.rb', line 104

def retrieve(id:, request_options: nil)
  response = @request_client.conn.get do |req|
    req.options.timeout = request_options.timeout_in_seconds unless request_options&.timeout_in_seconds.nil?
    req.headers["Authorization"] = request_options.api_key unless request_options&.api_key.nil?
    req.headers["X-Account-Token"] = request_options. unless request_options&..nil?
    req.headers = {
  **(req.headers || {}),
  **@request_client.get_headers,
  **(request_options&.additional_headers || {})
    }.compact
    unless request_options.nil? || request_options&.additional_query_parameters.nil?
      req.params = { **(request_options&.additional_query_parameters || {}) }.compact
    end
    unless request_options.nil? || request_options&.additional_body_parameters.nil?
      req.body = { **(request_options&.additional_body_parameters || {}) }.compact
    end
    req.url "#{@request_client.get_url(request_options: request_options)}/ticketing/v1/issues/#{id}"
  end
  Merge::Ticketing::Issue.from_json(json_object: response.body)
end