Class: OTRS::Service

Inherits:
OTRS
  • Object
show all
Defined in:
lib/otrs_connector/otrs/service.rb

Instance Attribute Summary collapse

Class Method Summary collapse

Instance Method Summary collapse

Methods inherited from OTRS

api_url, api_url=, #attributes, #connect, connect, get_from_remote, object_preprocessor, password, password=, process_response, setup_connection_params, user, user=

Constructor Details

#initialize(attributes = {}) ⇒ Service

Returns a new instance of Service.



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# File 'lib/otrs_connector/otrs/service.rb', line 11

def initialize(attributes = {})
  attributes.each do |name, value|
    send("#{name.to_s.underscore.to_sym}=", value)
  end
end

Instance Attribute Details

#change_by ⇒ Object

Returns the value of attribute change_by.



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# File 'lib/otrs_connector/otrs/service.rb', line 2

def change_by
  @change_by
end

#change_time ⇒ Object

Returns the value of attribute change_time.



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# File 'lib/otrs_connector/otrs/service.rb', line 2

def change_time
  @change_time
end

#comment ⇒ Object

Returns the value of attribute comment.



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# File 'lib/otrs_connector/otrs/service.rb', line 2

def comment
  @comment
end

#config_items ⇒ Object

Returns the value of attribute config_items.



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# File 'lib/otrs_connector/otrs/service.rb', line 2

def config_items
  @config_items
end

#create_by ⇒ Object

Returns the value of attribute create_by.



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# File 'lib/otrs_connector/otrs/service.rb', line 2

def create_by
  @create_by
end

#create_time ⇒ Object

Returns the value of attribute create_time.



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# File 'lib/otrs_connector/otrs/service.rb', line 2

def create_time
  @create_time
end

#criticality ⇒ Object

Returns the value of attribute criticality.



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# File 'lib/otrs_connector/otrs/service.rb', line 2

def criticality
  @criticality
end

#criticality_id ⇒ Object

Returns the value of attribute criticality_id.



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# File 'lib/otrs_connector/otrs/service.rb', line 2

def criticality_id
  @criticality_id
end

#cur_inci_state ⇒ Object

Returns the value of attribute cur_inci_state.



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# File 'lib/otrs_connector/otrs/service.rb', line 2

def cur_inci_state
  @cur_inci_state
end

#cur_inci_state_id ⇒ Object

Returns the value of attribute cur_inci_state_id.



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# File 'lib/otrs_connector/otrs/service.rb', line 2

def cur_inci_state_id
  @cur_inci_state_id
end

#cur_inci_state_type ⇒ Object

Returns the value of attribute cur_inci_state_type.



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# File 'lib/otrs_connector/otrs/service.rb', line 2

def cur_inci_state_type
  @cur_inci_state_type
end

#cur_inci_state_type_from_c_is ⇒ Object

Returns the value of attribute cur_inci_state_type_from_c_is.



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# File 'lib/otrs_connector/otrs/service.rb', line 2

def cur_inci_state_type_from_c_is
  @cur_inci_state_type_from_c_is
end

#name ⇒ Object

Returns the value of attribute name.



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# File 'lib/otrs_connector/otrs/service.rb', line 2

def name
  @name
end

#name_short ⇒ Object

Returns the value of attribute name_short.



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# File 'lib/otrs_connector/otrs/service.rb', line 2

def name_short
  @name_short
end

#parent_id ⇒ Object

Returns the value of attribute parent_id.



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# File 'lib/otrs_connector/otrs/service.rb', line 2

def parent_id
  @parent_id
end

#service_id ⇒ Object

Returns the value of attribute service_id.



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# File 'lib/otrs_connector/otrs/service.rb', line 2

def service_id
  @service_id
end

#tickets ⇒ Object

Returns the value of attribute tickets.



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# File 'lib/otrs_connector/otrs/service.rb', line 2

def tickets
  @tickets
end

#type ⇒ Object

Returns the value of attribute type.



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# File 'lib/otrs_connector/otrs/service.rb', line 2

def type
  @type
end

#type_id ⇒ Object

Returns the value of attribute type_id.



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# File 'lib/otrs_connector/otrs/service.rb', line 2

def type_id
  @type_id
end

#valid_id ⇒ Object

Returns the value of attribute valid_id.



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# File 'lib/otrs_connector/otrs/service.rb', line 2

def valid_id
  @valid_id
end

Class Method Details

.all ⇒ Object 



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# File 'lib/otrs_connector/otrs/service.rb', line 92

def self.all
  self.where(:name => '%')
end

.find(id) ⇒ Object 



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# File 'lib/otrs_connector/otrs/service.rb', line 17

def self.find(id)
  data = { 'ServiceID' => id, 'UserID' => 1 }
  params = { :object => 'ServiceObject', :method => 'ServiceGet', :data => data }
  object = self.object_preprocessor self.connect(params)
  object.run_callbacks :find do
    object
  end
end

.where(attributes) ⇒ Object 



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# File 'lib/otrs_connector/otrs/service.rb', line 75

def self.where(attributes)
  tmp = {}
  attributes.each do |key,value|
    tmp[key.to_s.camelize.to_sym] = value
  end
  attributes = tmp
  attributes[:UserID] = 1
  data = attributes
  params = { :object => 'ServiceObjectCustom', :method => 'ServiceSearch', :data => data }
  a = connect(params)
  services = self.superclass::Relation.new
  a.each do |service|
    services << self.object_preprocessor(service)
  end
  services
end

Instance Method Details

#create(attributes) ⇒ Object 



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# File 'lib/otrs_connector/otrs/service.rb', line 32

def create(attributes)
  attributes[:valid_id] ||= 1
  attributes[:user_id] ||= 1
  attributes[:type_id] ||= 1
  attributes[:criticality_id] ||= 3
  tmp = {}
  attributes.each do |key,value|
    if key == :user_id
      tmp[:UserID] = value
    end
    if key == :valid_id
      tmp[:ValidID] = value
    end
    if key == :type_id
      tmp[:TypeID] = value
    end
    if key == :criticality_id
      tmp[:CriticalityID] = value
    end
    if key == :parent_id
      tmp[:ParentID] = value
    end
    if key != :user_id or key != :valid_id or key != :type_id or key != :crticality_id or key != :parent_id
      tmp[key.to_s.camelize.to_sym] = value
    end
  end
  attributes = tmp
  data = attributes
  params = { :object => 'ServiceObject', :method => 'ServiceAdd', :data => data }
  a = connect(params)
  service_id = a.first
  unless service_id.nil?
    self.class.find(service_id)
  else
    raise "Could not create service"
  end
  service = self.class.find(service_id)
  service.attributes.each do |key,value|
    instance_variable_set "@#{key.to_s}", value
  end
  service
end

#persisted? ⇒ Boolean

Returns:

  • (Boolean) 


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# File 'lib/otrs_connector/otrs/service.rb', line 7

def persisted?
  false
end

#save ⇒ Object 



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# File 'lib/otrs_connector/otrs/service.rb', line 26

def save
  run_callbacks :save do
    self.create(self.attributes)
  end
end