Class: PureCloud::AnalyticsEvaluation

Inherits:
Object
  • Object
show all
Defined in:
lib/purecloudplatformclientv2/models/analytics_evaluation.rb

Instance Attribute Summary collapse

Class Method Summary collapse

Instance Method Summary collapse

Constructor Details

#initialize(attributes = {}) ⇒ AnalyticsEvaluation

Initializes the object

Parameters:

  • attributes (Hash) (defaults to: {}) —

    Model attributes in the form of hash



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# File 'lib/purecloudplatformclientv2/models/analytics_evaluation.rb', line 126

def initialize(attributes = {})
  return unless attributes.is_a?(Hash)

  # convert string to symbol for hash key
  attributes = attributes.each_with_object({}){|(k,v), h| h[k.to_sym] = v}

  
  if attributes.has_key?(:'evaluationId')
    
    
    self.evaluation_id = attributes[:'evaluationId']
    
  
  end

  
  if attributes.has_key?(:'evaluatorId')
    
    
    self.evaluator_id = attributes[:'evaluatorId']
    
  
  end

  
  if attributes.has_key?(:'userId')
    
    
    self.user_id = attributes[:'userId']
    
  
  end

  
  if attributes.has_key?(:'eventTime')
    
    
    self.event_time = attributes[:'eventTime']
    
  
  end

  
  if attributes.has_key?(:'queueId')
    
    
    self.queue_id = attributes[:'queueId']
    
  
  end

  
  if attributes.has_key?(:'formId')
    
    
    self.form_id = attributes[:'formId']
    
  
  end

  
  if attributes.has_key?(:'contextId')
    
    
    self.context_id = attributes[:'contextId']
    
  
  end

  
  if attributes.has_key?(:'formName')
    
    
    self.form_name = attributes[:'formName']
    
  
  end

  
  if attributes.has_key?(:'calibrationId')
    
    
    self.calibration_id = attributes[:'calibrationId']
    
  
  end

  
  if attributes.has_key?(:'rescored')
    
    
    self.rescored = attributes[:'rescored']
    
  
  end

  
  if attributes.has_key?(:'deleted')
    
    
    self.deleted = attributes[:'deleted']
    
  
  end

  
  if attributes.has_key?(:'oTotalScore')
    
    
    self.o_total_score = attributes[:'oTotalScore']
    
  
  end

  
  if attributes.has_key?(:'oTotalCriticalScore')
    
    
    self.o_total_critical_score = attributes[:'oTotalCriticalScore']
    
  
  end

  
end

Instance Attribute Details

#calibration_id ⇒ Object

The calibration id used for the purpose of training evaluators



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# File 'lib/purecloudplatformclientv2/models/analytics_evaluation.rb', line 46

def calibration_id
  @calibration_id
end

#context_id ⇒ Object

A unique identifier for an evaluation form, regardless of version



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# File 'lib/purecloudplatformclientv2/models/analytics_evaluation.rb', line 40

def context_id
  @context_id
end

#deleted ⇒ Object

Whether this evaluation has been deleted



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# File 'lib/purecloudplatformclientv2/models/analytics_evaluation.rb', line 52

def deleted
  @deleted
end

#evaluation_id ⇒ Object

Unique identifier for the evaluation



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# File 'lib/purecloudplatformclientv2/models/analytics_evaluation.rb', line 22

def evaluation_id
  @evaluation_id
end

#evaluator_id ⇒ Object

A unique identifier of the PureCloud user who evaluated the interaction



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# File 'lib/purecloudplatformclientv2/models/analytics_evaluation.rb', line 25

def evaluator_id
  @evaluator_id
end

#event_time ⇒ Object

Specifies when an evaluation occurred. Date time is represented as an ISO-8601 string. For example: yyyy-MM-ddTHH:mm:ss.SSSZ



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# File 'lib/purecloudplatformclientv2/models/analytics_evaluation.rb', line 31

def event_time
  @event_time
end

#form_id ⇒ Object

Unique identifier for the form used to evaluate the conversation/agent



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# File 'lib/purecloudplatformclientv2/models/analytics_evaluation.rb', line 37

def form_id
  @form_id
end

#form_name ⇒ Object

Name of the evaluation form



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# File 'lib/purecloudplatformclientv2/models/analytics_evaluation.rb', line 43

def form_name
  @form_name
end

#o_total_critical_score ⇒ Object

Returns the value of attribute o_total_critical_score.



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# File 'lib/purecloudplatformclientv2/models/analytics_evaluation.rb', line 56

def o_total_critical_score
  @o_total_critical_score
end

#o_total_score ⇒ Object

Returns the value of attribute o_total_score.



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# File 'lib/purecloudplatformclientv2/models/analytics_evaluation.rb', line 54

def o_total_score
  @o_total_score
end

#queue_id ⇒ Object

Unique identifier for the queue the conversation was on



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# File 'lib/purecloudplatformclientv2/models/analytics_evaluation.rb', line 34

def queue_id
  @queue_id
end

#rescored ⇒ Object

Whether this evaluation has ever been rescored



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# File 'lib/purecloudplatformclientv2/models/analytics_evaluation.rb', line 49

def rescored
  @rescored
end

#user_id ⇒ Object

Unique identifier for the user being evaluated



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# File 'lib/purecloudplatformclientv2/models/analytics_evaluation.rb', line 28

def user_id
  @user_id
end

Class Method Details

.attribute_map ⇒ Object

Attribute mapping from ruby-style variable name to JSON key.



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# File 'lib/purecloudplatformclientv2/models/analytics_evaluation.rb', line 59

def self.attribute_map
  {
    
    :'evaluation_id' => :'evaluationId',
    
    :'evaluator_id' => :'evaluatorId',
    
    :'user_id' => :'userId',
    
    :'event_time' => :'eventTime',
    
    :'queue_id' => :'queueId',
    
    :'form_id' => :'formId',
    
    :'context_id' => :'contextId',
    
    :'form_name' => :'formName',
    
    :'calibration_id' => :'calibrationId',
    
    :'rescored' => :'rescored',
    
    :'deleted' => :'deleted',
    
    :'o_total_score' => :'oTotalScore',
    
    :'o_total_critical_score' => :'oTotalCriticalScore'
    
  }
end

.swagger_types ⇒ Object

Attribute type mapping.



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# File 'lib/purecloudplatformclientv2/models/analytics_evaluation.rb', line 92

def self.swagger_types
  {
    
    :'evaluation_id' => :'String',
    
    :'evaluator_id' => :'String',
    
    :'user_id' => :'String',
    
    :'event_time' => :'DateTime',
    
    :'queue_id' => :'String',
    
    :'form_id' => :'String',
    
    :'context_id' => :'String',
    
    :'form_name' => :'String',
    
    :'calibration_id' => :'String',
    
    :'rescored' => :'BOOLEAN',
    
    :'deleted' => :'BOOLEAN',
    
    :'o_total_score' => :'Integer',
    
    :'o_total_critical_score' => :'Integer'
    
  }
end

Instance Method Details

#==(o) ⇒ Object

Checks equality by comparing each attribute.

Parameters:

  • Object (Object) —

    to be compared



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# File 'lib/purecloudplatformclientv2/models/analytics_evaluation.rb', line 387

def ==(o)
  return true if self.equal?(o)
  self.class == o.class &&
      evaluation_id == o.evaluation_id &&
      evaluator_id == o.evaluator_id &&
      user_id == o.user_id &&
      event_time == o.event_time &&
      queue_id == o.queue_id &&
      form_id == o.form_id &&
      context_id == o.context_id &&
      form_name == o.form_name &&
      calibration_id == o.calibration_id &&
      rescored == o.rescored &&
      deleted == o.deleted &&
      o_total_score == o.o_total_score &&
      o_total_critical_score == o.o_total_critical_score
end

#_deserialize(type, value) ⇒ Object 



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# File 'lib/purecloudplatformclientv2/models/analytics_evaluation.rb', line 437

def _deserialize(type, value)
  case type.to_sym
  when :DateTime
    DateTime.parse(value)
  when :Date
    Date.parse(value)
  when :String
    value.to_s
  when :Integer
    value.to_i
  when :Float
    value.to_f
  when :BOOLEAN
    if value.to_s =~ /^(true|t|yes|y|1)$/i
      true
    else
      false
    end
  when :Object
    # generic object (usually a Hash), return directly
    value
  when /\AArray<(?<inner_type>.+)>\z/
    inner_type = Regexp.last_match[:inner_type]
    value.map { |v| _deserialize(inner_type, v) }
  when /\AHash<(?<k_type>.+), (?<v_type>.+)>\z/
    k_type = Regexp.last_match[:k_type]
    v_type = Regexp.last_match[:v_type]
    {}.tap do |hash|
      value.each do |k, v|
        hash[_deserialize(k_type, k)] = _deserialize(v_type, v)
      end
    end
  else # model
    _model = Object.const_get("PureCloud").const_get(type).new
    _model.build_from_hash(value)
  end
end

#_to_hash(value) ⇒ Object

Method to output non-array value in the form of hash For object, use to_hash. Otherwise, just return the value



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# File 'lib/purecloudplatformclientv2/models/analytics_evaluation.rb', line 497

def _to_hash(value)
  if value.is_a?(Array)
    value.compact.map{ |v| _to_hash(v) }
  elsif value.is_a?(Hash)
    {}.tap do |hash|
      value.each { |k, v| hash[k] = _to_hash(v) }
    end
  elsif value.respond_to? :to_hash
    value.to_hash
  else
    value
  end
end

#build_from_hash(attributes) ⇒ Object

build the object from hash



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# File 'lib/purecloudplatformclientv2/models/analytics_evaluation.rb', line 418

def build_from_hash(attributes)
  return nil unless attributes.is_a?(Hash)
  self.class.swagger_types.each_pair do |key, type|
    if type =~ /^Array<(.*)>/i
      if attributes[self.class.attribute_map[key]].is_a?(Array)
        self.send("#{key}=", attributes[self.class.attribute_map[key]].map{ |v| _deserialize($1, v) } )
      else
        #TODO show warning in debug mode
      end
    elsif !attributes[self.class.attribute_map[key]].nil?
      self.send("#{key}=", _deserialize(type, attributes[self.class.attribute_map[key]]))
    else
      # data not found in attributes(hash), not an issue as the data can be optional
    end
  end

  self
end

#eql?(o) ⇒ Boolean

Parameters:

  • Object (Object) —

    to be compared

Returns:

  • (Boolean)

See Also:

  • `==` method


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# File 'lib/purecloudplatformclientv2/models/analytics_evaluation.rb', line 407

def eql?(o)
  self == o
end

#hash ⇒ Fixnum

Calculates hash code according to all attributes.

Returns:

  • (Fixnum) —

    Hash code



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# File 'lib/purecloudplatformclientv2/models/analytics_evaluation.rb', line 413

def hash
  [evaluation_id, evaluator_id, user_id, event_time, queue_id, form_id, context_id, form_name, calibration_id, rescored, deleted, o_total_score, o_total_critical_score].hash
end

#list_invalid_properties ⇒ Object

Show invalid properties with the reasons. Usually used together with valid?

Returns:

  • Array for valid properies with the reasons



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# File 'lib/purecloudplatformclientv2/models/analytics_evaluation.rb', line 254

def list_invalid_properties
  invalid_properties = Array.new
  
  
  return invalid_properties
end

#to_body ⇒ Object

to_body is an alias to to_body (backward compatibility))



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# File 'lib/purecloudplatformclientv2/models/analytics_evaluation.rb', line 480

def to_body
  to_hash
end

#to_hash ⇒ Object

return the object in the form of hash



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# File 'lib/purecloudplatformclientv2/models/analytics_evaluation.rb', line 485

def to_hash
  hash = {}
  self.class.attribute_map.each_pair do |attr, param|
    value = self.send(attr)
    next if value.nil?
    hash[param] = _to_hash(value)
  end
  hash
end

#to_s ⇒ Object 



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# File 'lib/purecloudplatformclientv2/models/analytics_evaluation.rb', line 475

def to_s
  to_hash.to_s
end

#valid? ⇒ Boolean

Check to see if the all the properties in the model are valid

Returns:

  • (Boolean) —

    true if the model is valid



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# File 'lib/purecloudplatformclientv2/models/analytics_evaluation.rb', line 263

def valid?
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
end