Class: TicketAbstractorClient::ServiceNow::Ticket

Inherits:
Base::Ticket
  • Object
show all
Defined in:
lib/ticket_abstractor_client/service_now/ticket.rb

Instance Attribute Summary collapse

Attributes inherited from Base::Ticket

#changes, #communications_stack, #endpoint, #fields, #project, #status, #ticket_id

Class Method Summary collapse

Instance Method Summary collapse

Methods inherited from Base::Ticket

#any_changes?, #reset_changes!, #to_json

Constructor Details

#initialize(opts = {}) ⇒ Ticket

Returns a new instance of Ticket.



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# File 'lib/ticket_abstractor_client/service_now/ticket.rb', line 18

def initialize(opts = {})
  super(opts)

  @project = opts[:project] || raise(Errors::TicketArgumentError, 'Project is not given')
  @sys_id = @fields['sys_id']
  @status = @fields['state']
end

Instance Attribute Details

#sys_id ⇒ Object

Returns the value of attribute sys_id.



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# File 'lib/ticket_abstractor_client/service_now/ticket.rb', line 4

def sys_id
  @sys_id
end

Class Method Details

.fetch_all_tickets(opts) ⇒ Object 



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# File 'lib/ticket_abstractor_client/service_now/ticket.rb', line 10

def self.fetch_all_tickets(opts)
  fetch(:all, opts)
end

.fetch_by_id(opts) ⇒ Object 



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# File 'lib/ticket_abstractor_client/service_now/ticket.rb', line 6

def self.fetch_by_id(opts)
  fetch(:by_id, opts).first
end

.fetch_tickets_by_query(opts) ⇒ Object 



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# File 'lib/ticket_abstractor_client/service_now/ticket.rb', line 14

def self.fetch_tickets_by_query(opts)
  fetch(:by_query, opts)
end

Instance Method Details

#add_attachment(attachment) ⇒ Object 



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# File 'lib/ticket_abstractor_client/service_now/ticket.rb', line 26

def add_attachment(attachment)
  @attachments << Attachment.new(attachment.merge(ticket_id: @ticket_id, endpoint: @endpoint, project: @project))
  @changes[:new_attachments] += 1

  self
end

#add_comment(comment) ⇒ Object 



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# File 'lib/ticket_abstractor_client/service_now/ticket.rb', line 33

def add_comment(comment)
  @comments << Comment.new(comment.merge(ticket_id: @ticket_id, endpoint: @endpoint, project: @project))
  @changes[:new_comments] += 1

  self
end

#attachments ⇒ Object 



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# File 'lib/ticket_abstractor_client/service_now/ticket.rb', line 40

def attachments
  return @attachments if @attachments.present?

  return [] if @ticket_id.blank? && @attachments.blank?

  @attachments, attachments_communications_stack = Attachment.fetch(@ticket_id, @endpoint, @project)
  @communications_stack += attachments_communications_stack

  @attachments
end

#comments ⇒ Object 



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# File 'lib/ticket_abstractor_client/service_now/ticket.rb', line 51

def comments
  return @comments if @comments.present?

  return [] if @ticket_id.blank? && @comments.blank?

  @comments, comments_communications_stack = Comment.fetch(@ticket_id, @endpoint, @project)
  @communications_stack += comments_communications_stack

  @comments
end

#sync! ⇒ Object

Raises:



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# File 'lib/ticket_abstractor_client/service_now/ticket.rb', line 66

def sync!
  raise(Errors::TicketArgumentError, 'No changes to apply') unless self.any_changes?

  return create_ticket if @changes[:create]

  update_ticket if @changes[:update]
  update_status if @changes[:new_status]
  sync_comments unless @changes[:new_comments].zero?
  sync_attachments unless @changes[:new_attachments].zero?
  reset_changes!

  self
end

#to_hash ⇒ Object 



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# File 'lib/ticket_abstractor_client/service_now/ticket.rb', line 62

def to_hash
  { sys_id: @sys_id }.merge(super())
end

#updated_at ⇒ Object 



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# File 'lib/ticket_abstractor_client/service_now/ticket.rb', line 80

def updated_at
  @fields['sys_updated_on']
end