Class: Twilio::REST::Taskrouter::V1::WorkspaceInstance

Inherits:
InstanceResource show all
Defined in:
lib/twilio-ruby/rest/taskrouter/v1/workspace.rb

Instance Method Summary collapse

Constructor Details

#initialize(version, payload, sid: nil) ⇒ WorkspaceInstance

Initialize the WorkspaceInstance

Parameters:

  • version (Version) —

    Version that contains the resource

  • payload (Hash) —

    payload that contains response from Twilio

  • account_sid (String) —

    The SID of the Account that created this Workspace resource.

  • sid (String) (defaults to: nil) —

    The SID of the Call resource to fetch.



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# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace.rb', line 469

def initialize(version, payload , sid: nil)
    super(version)
    
    # Marshaled Properties
    @properties = { 
        'account_sid' => payload['account_sid'],
        'date_created' => Twilio.deserialize_iso8601_datetime(payload['date_created']),
        'date_updated' => Twilio.deserialize_iso8601_datetime(payload['date_updated']),
        'default_activity_name' => payload['default_activity_name'],
        'default_activity_sid' => payload['default_activity_sid'],
        'event_callback_url' => payload['event_callback_url'],
        'events_filter' => payload['events_filter'],
        'friendly_name' => payload['friendly_name'],
        'multi_task_enabled' => payload['multi_task_enabled'],
        'sid' => payload['sid'],
        'timeout_activity_name' => payload['timeout_activity_name'],
        'timeout_activity_sid' => payload['timeout_activity_sid'],
        'prioritize_queue_order' => payload['prioritize_queue_order'],
        'url' => payload['url'],
        'links' => payload['links'],
    }

    # Context
    @instance_context = nil
    @params = { 'sid' => sid  || @properties['sid']  , }
end

Instance Method Details

#account_sid ⇒ String

Returns The SID of the [Account](www.twilio.com/docs/iam/api/account) that created the Workspace resource.

Returns:



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# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace.rb', line 509

def 
    @properties['account_sid']
end

#activities ⇒ activities

Access the activities

Returns:



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# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace.rb', line 661

def activities
    context.activities
end

#context ⇒ WorkspaceContext

Generate an instance context for the instance, the context is capable of performing various actions. All instance actions are proxied to the context

Returns:



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# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace.rb', line 500

def context
    unless @instance_context
        @instance_context = WorkspaceContext.new(@version , @params['sid'])
    end
    @instance_context
end

#cumulative_statistics ⇒ cumulative_statistics

Access the cumulative_statistics

Returns:



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# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace.rb', line 647

def cumulative_statistics
    context.cumulative_statistics
end

#date_created ⇒ Time

Returns The date and time in GMT when the resource was created specified in [ISO 8601](en.wikipedia.org/wiki/ISO_8601) format.

Returns:



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# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace.rb', line 515

def date_created
    @properties['date_created']
end

#date_updated ⇒ Time

Returns The date and time in GMT when the resource was last updated specified in [ISO 8601](en.wikipedia.org/wiki/ISO_8601) format.

Returns:



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# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace.rb', line 521

def date_updated
    @properties['date_updated']
end

#default_activity_name ⇒ String

Returns The name of the default activity.

Returns:

  • (String) —

    The name of the default activity.



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# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace.rb', line 527

def default_activity_name
    @properties['default_activity_name']
end

#default_activity_sid ⇒ String

Returns The SID of the Activity that will be used when new Workers are created in the Workspace.

Returns:

  • (String) —

    The SID of the Activity that will be used when new Workers are created in the Workspace.



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# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace.rb', line 533

def default_activity_sid
    @properties['default_activity_sid']
end

#delete ⇒ Boolean

Delete the WorkspaceInstance

Returns:

  • (Boolean) —

    True if delete succeeds, false otherwise



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# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace.rb', line 600

def delete

    context.delete
end

#event_callback_url ⇒ String

Returns The URL we call when an event occurs. If provided, the Workspace will publish events to this URL, for example, to collect data for reporting. See [Workspace Events](www.twilio.com/docs/taskrouter/api/event) for more information. This parameter supports Twilio’s [Webhooks (HTTP callbacks) Connection Overrides](www.twilio.com/docs/usage/webhooks/webhooks-connection-overrides).

Returns:



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# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace.rb', line 539

def event_callback_url
    @properties['event_callback_url']
end

#events ⇒ events

Access the events

Returns:



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# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace.rb', line 689

def events
    context.events
end

#events_filter ⇒ String

Returns The list of Workspace events for which to call ‘event_callback_url`. For example, if `EventsFilter=task.created, task.canceled, worker.activity.update`, then TaskRouter will call event_callback_url only when a task is created, canceled, or a Worker activity is updated.

Returns:

  • (String) —

    The list of Workspace events for which to call ‘event_callback_url`. For example, if `EventsFilter=task.created, task.canceled, worker.activity.update`, then TaskRouter will call event_callback_url only when a task is created, canceled, or a Worker activity is updated.



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# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace.rb', line 545

def events_filter
    @properties['events_filter']
end

#fetch ⇒ WorkspaceInstance

Fetch the WorkspaceInstance

Returns:



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# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace.rb', line 608

def fetch

    context.fetch
end

#friendly_name ⇒ String

Returns The string that you assigned to describe the Workspace resource. For example ‘Customer Support` or `2014 Election Campaign`.

Returns:

  • (String) —

    The string that you assigned to describe the Workspace resource. For example ‘Customer Support` or `2014 Election Campaign`.



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# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace.rb', line 551

def friendly_name
    @properties['friendly_name']
end

#inspect ⇒ Object

Provide a detailed, user friendly representation



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# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace.rb', line 723

def inspect
    values = @properties.map{|k, v| "#{k}: #{v}"}.join(" ")
    "<Twilio.Taskrouter.V1.WorkspaceInstance #{values}>"
end

#links ⇒ Hash

Returns The URLs of related resources.

Returns:

  • (Hash) —

    The URLs of related resources.



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# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace.rb', line 593

def links
    @properties['links']
end

#multi_task_enabled ⇒ Boolean

Returns Whether multi-tasking is enabled. The default is ‘true`, which enables multi-tasking. Multi-tasking allows Workers to handle multiple Tasks simultaneously. When enabled (`true`), each Worker can receive parallel reservations up to the per-channel maximums defined in the Workers section. In single-tasking each Worker would only receive a new reservation when the previous task is completed. Learn more at [Multitasking](www.twilio.com/docs/taskrouter/multitasking).

Returns:

  • (Boolean) —

    Whether multi-tasking is enabled. The default is ‘true`, which enables multi-tasking. Multi-tasking allows Workers to handle multiple Tasks simultaneously. When enabled (`true`), each Worker can receive parallel reservations up to the per-channel maximums defined in the Workers section. In single-tasking each Worker would only receive a new reservation when the previous task is completed. Learn more at [Multitasking](www.twilio.com/docs/taskrouter/multitasking).



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# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace.rb', line 557

def multi_task_enabled
    @properties['multi_task_enabled']
end

#prioritize_queue_order ⇒ QueueOrder

Returns:

  • (QueueOrder) 


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# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace.rb', line 581

def prioritize_queue_order
    @properties['prioritize_queue_order']
end

#real_time_statistics ⇒ real_time_statistics

Access the real_time_statistics

Returns:



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# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace.rb', line 668

def real_time_statistics
    context.real_time_statistics
end

#sid ⇒ String

Returns The unique string that we created to identify the Workspace resource.

Returns:

  • (String) —

    The unique string that we created to identify the Workspace resource.



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# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace.rb', line 563

def sid
    @properties['sid']
end

#statistics ⇒ statistics

Access the statistics

Returns:



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# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace.rb', line 703

def statistics
    context.statistics
end

#task_channels ⇒ task_channels

Access the task_channels

Returns:



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# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace.rb', line 710

def task_channels
    context.task_channels
end

#task_queues ⇒ task_queues

Access the task_queues

Returns:



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# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace.rb', line 654

def task_queues
    context.task_queues
end

#tasks ⇒ tasks

Access the tasks

Returns:



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# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace.rb', line 675

def tasks
    context.tasks
end

#timeout_activity_name ⇒ String

Returns The name of the timeout activity.

Returns:

  • (String) —

    The name of the timeout activity.



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# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace.rb', line 569

def timeout_activity_name
    @properties['timeout_activity_name']
end

#timeout_activity_sid ⇒ String

Returns The SID of the Activity that will be assigned to a Worker when a Task reservation times out without a response.

Returns:

  • (String) —

    The SID of the Activity that will be assigned to a Worker when a Task reservation times out without a response.



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# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace.rb', line 575

def timeout_activity_sid
    @properties['timeout_activity_sid']
end

#to_s ⇒ Object

Provide a user friendly representation



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# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace.rb', line 716

def to_s
    values = @params.map{|k, v| "#{k}: #{v}"}.join(" ")
    "<Twilio.Taskrouter.V1.WorkspaceInstance #{values}>"
end

#update(default_activity_sid: :unset, event_callback_url: :unset, events_filter: :unset, friendly_name: :unset, multi_task_enabled: :unset, timeout_activity_sid: :unset, prioritize_queue_order: :unset) ⇒ WorkspaceInstance

Update the WorkspaceInstance

Parameters:

  • default_activity_sid (String) (defaults to: :unset) —

    The SID of the Activity that will be used when new Workers are created in the Workspace.

  • event_callback_url (String) (defaults to: :unset) —

    The URL we should call when an event occurs. See [Workspace Events](www.twilio.com/docs/taskrouter/api/event) for more information. This parameter supports Twilio’s [Webhooks (HTTP callbacks) Connection Overrides](www.twilio.com/docs/usage/webhooks/webhooks-connection-overrides).

  • events_filter (String) (defaults to: :unset) —

    The list of Workspace events for which to call event_callback_url. For example if ‘EventsFilter=task.created,task.canceled,worker.activity.update`, then TaskRouter will call event_callback_url only when a task is created, canceled, or a Worker activity is updated.

  • friendly_name (String) (defaults to: :unset) —

    A descriptive string that you create to describe the Workspace resource. For example: ‘Sales Call Center` or `Customer Support Team`.

  • multi_task_enabled (Boolean) (defaults to: :unset) —

    Whether to enable multi-tasking. Can be: ‘true` to enable multi-tasking, or `false` to disable it. However, all workspaces should be maintained as multi-tasking. There is no default when omitting this parameter. A multi-tasking Workspace can’t be updated to single-tasking unless it is not a Flex Project and another (legacy) single-tasking Workspace exists. Multi-tasking allows Workers to handle multiple Tasks simultaneously. In multi-tasking mode, each Worker can receive parallel reservations up to the per-channel maximums defined in the Workers section. In single-tasking mode (legacy mode), each Worker will only receive a new reservation when the previous task is completed. Learn more at [Multitasking](www.twilio.com/docs/taskrouter/multitasking).

  • timeout_activity_sid (String) (defaults to: :unset) —

    The SID of the Activity that will be assigned to a Worker when a Task reservation times out without a response.

  • prioritize_queue_order (QueueOrder) (defaults to: :unset)

Returns:



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# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace.rb', line 623

def update(
    default_activity_sid: :unset, 
    event_callback_url: :unset, 
    events_filter: :unset, 
    friendly_name: :unset, 
    multi_task_enabled: :unset, 
    timeout_activity_sid: :unset, 
    prioritize_queue_order: :unset
)

    context.update(
        default_activity_sid: default_activity_sid, 
        event_callback_url: event_callback_url, 
        events_filter: events_filter, 
        friendly_name: friendly_name, 
        multi_task_enabled: multi_task_enabled, 
        timeout_activity_sid: timeout_activity_sid, 
        prioritize_queue_order: prioritize_queue_order, 
    )
end

#url ⇒ String

Returns The absolute URL of the Workspace resource.

Returns:

  • (String) —

    The absolute URL of the Workspace resource.



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# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace.rb', line 587

def url
    @properties['url']
end

#workers ⇒ workers

Access the workers

Returns:



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# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace.rb', line 696

def workers
    context.workers
end

#workflows ⇒ workflows

Access the workflows

Returns:



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# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace.rb', line 682

def workflows
    context.workflows
end