Class: Gitlab::Email::Handler::ServiceDeskHandler

Inherits:
BaseHandler
  • Object
show all
Includes:
ReplyProcessing, Utils::StrongMemoize
Defined in:
lib/gitlab/email/handler/service_desk_handler.rb

Constant Summary collapse

HANDLER_REGEX = 
/\A#{HANDLER_ACTION_BASE_REGEX}-issue-\z/
HANDLER_REGEX_LEGACY = 
/\A(?<project_path>[^\+]*)\z/
PROJECT_KEY_PATTERN = 
/\A(?<slug>.+)-(?<key>[a-z0-9_]+)\z/

Constants inherited from BaseHandler

BaseHandler::HANDLER_ACTION_BASE_REGEX

Instance Attribute Summary

Attributes inherited from BaseHandler

#mail, #mail_key

Instance Method Summary collapse

Methods inherited from BaseHandler

#metrics_params

Constructor Details

#initialize(mail, mail_key, service_desk_key: nil) ⇒ ServiceDeskHandler

Returns a new instance of ServiceDeskHandler.



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# File 'lib/gitlab/email/handler/service_desk_handler.rb', line 17

def initialize(mail, mail_key, service_desk_key: nil)
  if service_desk_key
    mail_key ||= service_desk_key
    @service_desk_key = service_desk_key
  end

  super(mail, mail_key)

  match_project_slug || match_legacy_project_slug
end

Instance Method Details

#can_handle? ⇒ Boolean

Returns:

  • (Boolean) 


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# File 'lib/gitlab/email/handler/service_desk_handler.rb', line 28

def can_handle?
  ::ServiceDesk.supported? && (project_id || can_handle_legacy_format? || service_desk_key)
end

#execute ⇒ Object

Raises:



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# File 'lib/gitlab/email/handler/service_desk_handler.rb', line 32

def execute
  raise ProjectNotFound if project.nil?

  # Verification emails should never create tickets
  return if handled_custom_email_address_verification?

  create_work_item_or_note

  if from_address
    add_email_participants
    send_thank_you_email unless reply_email?
  end
end

#match_legacy_project_slug ⇒ Object 



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# File 'lib/gitlab/email/handler/service_desk_handler.rb', line 54

def match_legacy_project_slug
  return unless matched = HANDLER_REGEX_LEGACY.match(mail_key.to_s)

  @project_path = matched[:project_path]
end

#match_project_slug ⇒ Object 



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# File 'lib/gitlab/email/handler/service_desk_handler.rb', line 46

def match_project_slug
  return if mail_key&.include?('/')
  return unless matched = HANDLER_REGEX.match(mail_key.to_s)

  @project_slug = matched[:project_slug]
  @project_id   = matched[:project_id]&.to_i
end

#metrics_event ⇒ Object 



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# File 'lib/gitlab/email/handler/service_desk_handler.rb', line 60

def metrics_event
  :receive_email_service_desk
end

#project ⇒ Object 



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# File 'lib/gitlab/email/handler/service_desk_handler.rb', line 64

def project
  strong_memoize(:project) do
    project_record = super
    project_record ||= project_from_key if service_desk_key
    project_record && ::ServiceDesk.enabled?(project_record) ? project_record : nil
  end
end