Class: Queri::Stats::DetailsOfUnansweredCalls::DetailOfUnansweredCalls

Inherits:
Queri::Stats
  • Object
show all
Includes:
CompositeReportHelpers
Defined in:
lib/queri/stats/details_of_unanswered_calls/detail_of_unanswered_calls.rb

Instance Attribute Summary

Attributes inherited from Queri::Stats

#response

Class Method Summary collapse

Methods inherited from Queri::Stats

#initialize, keys, query_method

Constructor Details

This class inherits a constructor from Queri::Stats

Class Method Details

.key_translations ⇒ Object 



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# File 'lib/queri/stats/details_of_unanswered_calls/detail_of_unanswered_calls.rb', line 12

def key_translations
  ActiveSupport::OrderedHash[
    :date, "Date",
    :agent, "Agent",
    :caller_id, "Caller",
    :queue, "Queue",
    :disconnection_cause, "Disconnection",
    :queue_position_at_disconnection, "Position", 
    :wait_time, "Wait",
    :initial_queue_position, "Pos.",
    :number_of_agents_attempted_before_connect, "Attempts",
    :completion_code, "Code",
    :key_pressed_on_disconnection, "Key",
    :stints, "Stints",
    :server, "Srv",
    :placeholder_for_hourglass, " ",
    :empty, " ",
    :placeholder_for_linked_url, " "
  ]
end

.xml_code ⇒ Object 



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# File 'lib/queri/stats/details_of_unanswered_calls/detail_of_unanswered_calls.rb', line 8

def xml_code
  DetailsOfAnsweredCalls.xml_code + ".CallsKO"
end