Class: Google::Cloud::Dialogflow::V2::HumanAgentAssistantConfig::SuggestionQueryConfig

Inherits:
Object
  • Object
show all
Extended by:
Protobuf::MessageExts::ClassMethods
Includes:
Protobuf::MessageExts
Defined in:
proto_docs/google/cloud/dialogflow/v2/conversation_profile.rb

Overview

Config for suggestion query.

Defined Under Namespace

Classes: ContextFilterSettings, DialogflowQuerySource, DocumentQuerySource, KnowledgeBaseQuerySource, Sections

Instance Attribute Summary collapse

Instance Attribute Details

#confidence_threshold ⇒ ::Float

Returns Confidence threshold of query result.

Agent Assist gives each suggestion a score in the range [0.0, 1.0], based on the relevance between the suggestion and the current conversation context. A score of 0.0 has no relevance, while a score of 1.0 has high relevance. Only suggestions with a score greater than or equal to the value of this field are included in the results.

For a baseline model (the default), the recommended value is in the range [0.05, 0.1].

For a custom model, there is no recommended value. Tune this value by starting from a very low value and slowly increasing until you have desired results.

If this field is not set, it defaults to 0.0, which means that all suggestions are returned.

Supported features: ARTICLE_SUGGESTION, FAQ, SMART_REPLY, SMART_COMPOSE, KNOWLEDGE_SEARCH, KNOWLEDGE_ASSIST, ENTITY_EXTRACTION.

Returns:

  • (::Float) —

    Confidence threshold of query result.

    Agent Assist gives each suggestion a score in the range [0.0, 1.0], based on the relevance between the suggestion and the current conversation context. A score of 0.0 has no relevance, while a score of 1.0 has high relevance. Only suggestions with a score greater than or equal to the value of this field are included in the results.

    For a baseline model (the default), the recommended value is in the range [0.05, 0.1].

    For a custom model, there is no recommended value. Tune this value by starting from a very low value and slowly increasing until you have desired results.

    If this field is not set, it defaults to 0.0, which means that all suggestions are returned.

    Supported features: ARTICLE_SUGGESTION, FAQ, SMART_REPLY, SMART_COMPOSE, KNOWLEDGE_SEARCH, KNOWLEDGE_ASSIST, ENTITY_EXTRACTION.



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# File 'proto_docs/google/cloud/dialogflow/v2/conversation_profile.rb', line 377

class SuggestionQueryConfig
  include ::Google::Protobuf::MessageExts
  extend ::Google::Protobuf::MessageExts::ClassMethods

  # Knowledge base source settings.
  #
  # Supported features: ARTICLE_SUGGESTION, FAQ.
  # @!attribute [rw] knowledge_bases
  #   @return [::Array<::String>]
  #     Required. Knowledge bases to query. Format:
  #     `projects/<Project ID>/locations/<Location
  #     ID>/knowledgeBases/<Knowledge Base ID>`. Currently, at most 5 knowledge
  #     bases are supported.
  class KnowledgeBaseQuerySource
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end

  # Document source settings.
  #
  # Supported features: SMART_REPLY, SMART_COMPOSE.
  # @!attribute [rw] documents
  #   @return [::Array<::String>]
  #     Required. Knowledge documents to query from. Format:
  #     `projects/<Project ID>/locations/<Location
  #     ID>/knowledgeBases/<KnowledgeBase ID>/documents/<Document ID>`.
  #     Currently, at most 5 documents are supported.
  class DocumentQuerySource
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end

  # Dialogflow source setting.
  #
  # Supported feature: DIALOGFLOW_ASSIST.
  # @!attribute [rw] agent
  #   @return [::String]
  #     Required. The name of a Dialogflow virtual agent used for end user side
  #     intent detection and suggestion. Format: `projects/<Project
  #     ID>/locations/<Location ID>/agent`. When multiple agents are allowed in
  #     the same Dialogflow project.
  # @!attribute [rw] human_agent_side_config
  #   @return [::Google::Cloud::Dialogflow::V2::HumanAgentAssistantConfig::SuggestionQueryConfig::DialogflowQuerySource::HumanAgentSideConfig]
  #     Optional. The Dialogflow assist configuration for human agent.
  class DialogflowQuerySource
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods

    # The configuration used for human agent side Dialogflow assist
    # suggestion.
    # @!attribute [rw] agent
    #   @return [::String]
    #     Optional. The name of a dialogflow virtual agent used for intent
    #     detection and suggestion triggered by human agent.
    #     Format: `projects/<Project ID>/locations/<Location ID>/agent`.
    class HumanAgentSideConfig
      include ::Google::Protobuf::MessageExts
      extend ::Google::Protobuf::MessageExts::ClassMethods
    end
  end

  # Settings that determine how to filter recent conversation context when
  # generating suggestions.
  # @!attribute [rw] drop_handoff_messages
  #   @return [::Boolean]
  #     If set to true, the last message from virtual agent (hand off message)
  #     and the message before it (trigger message of hand off) are dropped.
  # @!attribute [rw] drop_virtual_agent_messages
  #   @return [::Boolean]
  #     If set to true, all messages from virtual agent are dropped.
  # @!attribute [rw] drop_ivr_messages
  #   @return [::Boolean]
  #     If set to true, all messages from ivr stage are dropped.
  class ContextFilterSettings
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end

  # Custom sections to return when requesting a summary of a conversation.
  # This is only supported when `baseline_model_version` == '2.0'.
  #
  # Supported features: CONVERSATION_SUMMARIZATION,
  # CONVERSATION_SUMMARIZATION_VOICE.
  # @!attribute [rw] section_types
  #   @return [::Array<::Google::Cloud::Dialogflow::V2::HumanAgentAssistantConfig::SuggestionQueryConfig::Sections::SectionType>]
  #     The selected sections chosen to return when requesting a summary of a
  #     conversation. A duplicate selected section will be treated as a single
  #     selected section. If section types are not provided, the default will
  #     be \\{SITUATION, ACTION, RESULT}.
  class Sections
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods

    # Selectable sections to return when requesting a summary of a
    # conversation.
    module SectionType
      # Undefined section type, does not return anything.
      SECTION_TYPE_UNSPECIFIED = 0

      # What the customer needs help with or has question about.
      # Section name: "situation".
      SITUATION = 1

      # What the agent does to help the customer.
      # Section name: "action".
      ACTION = 2

      # Result of the customer service. A single word describing the result
      # of the conversation.
      # Section name: "resolution".
      RESOLUTION = 3

      # Reason for cancellation if the customer requests for a cancellation.
      # "N/A" otherwise.
      # Section name: "reason_for_cancellation".
      REASON_FOR_CANCELLATION = 4

      # "Unsatisfied" or "Satisfied" depending on the customer's feelings at
      # the end of the conversation.
      # Section name: "customer_satisfaction".
      CUSTOMER_SATISFACTION = 5

      # Key entities extracted from the conversation, such as ticket number,
      # order number, dollar amount, etc.
      # Section names are prefixed by "entities/".
      ENTITIES = 6
    end
  end
end

#context_filter_settings ⇒ ::Google::Cloud::Dialogflow::V2::HumanAgentAssistantConfig::SuggestionQueryConfig::ContextFilterSettings

Returns Determines how recent conversation context is filtered when generating suggestions. If unspecified, no messages will be dropped.

Returns:



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# File 'proto_docs/google/cloud/dialogflow/v2/conversation_profile.rb', line 377

class SuggestionQueryConfig
  include ::Google::Protobuf::MessageExts
  extend ::Google::Protobuf::MessageExts::ClassMethods

  # Knowledge base source settings.
  #
  # Supported features: ARTICLE_SUGGESTION, FAQ.
  # @!attribute [rw] knowledge_bases
  #   @return [::Array<::String>]
  #     Required. Knowledge bases to query. Format:
  #     `projects/<Project ID>/locations/<Location
  #     ID>/knowledgeBases/<Knowledge Base ID>`. Currently, at most 5 knowledge
  #     bases are supported.
  class KnowledgeBaseQuerySource
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end

  # Document source settings.
  #
  # Supported features: SMART_REPLY, SMART_COMPOSE.
  # @!attribute [rw] documents
  #   @return [::Array<::String>]
  #     Required. Knowledge documents to query from. Format:
  #     `projects/<Project ID>/locations/<Location
  #     ID>/knowledgeBases/<KnowledgeBase ID>/documents/<Document ID>`.
  #     Currently, at most 5 documents are supported.
  class DocumentQuerySource
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end

  # Dialogflow source setting.
  #
  # Supported feature: DIALOGFLOW_ASSIST.
  # @!attribute [rw] agent
  #   @return [::String]
  #     Required. The name of a Dialogflow virtual agent used for end user side
  #     intent detection and suggestion. Format: `projects/<Project
  #     ID>/locations/<Location ID>/agent`. When multiple agents are allowed in
  #     the same Dialogflow project.
  # @!attribute [rw] human_agent_side_config
  #   @return [::Google::Cloud::Dialogflow::V2::HumanAgentAssistantConfig::SuggestionQueryConfig::DialogflowQuerySource::HumanAgentSideConfig]
  #     Optional. The Dialogflow assist configuration for human agent.
  class DialogflowQuerySource
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods

    # The configuration used for human agent side Dialogflow assist
    # suggestion.
    # @!attribute [rw] agent
    #   @return [::String]
    #     Optional. The name of a dialogflow virtual agent used for intent
    #     detection and suggestion triggered by human agent.
    #     Format: `projects/<Project ID>/locations/<Location ID>/agent`.
    class HumanAgentSideConfig
      include ::Google::Protobuf::MessageExts
      extend ::Google::Protobuf::MessageExts::ClassMethods
    end
  end

  # Settings that determine how to filter recent conversation context when
  # generating suggestions.
  # @!attribute [rw] drop_handoff_messages
  #   @return [::Boolean]
  #     If set to true, the last message from virtual agent (hand off message)
  #     and the message before it (trigger message of hand off) are dropped.
  # @!attribute [rw] drop_virtual_agent_messages
  #   @return [::Boolean]
  #     If set to true, all messages from virtual agent are dropped.
  # @!attribute [rw] drop_ivr_messages
  #   @return [::Boolean]
  #     If set to true, all messages from ivr stage are dropped.
  class ContextFilterSettings
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end

  # Custom sections to return when requesting a summary of a conversation.
  # This is only supported when `baseline_model_version` == '2.0'.
  #
  # Supported features: CONVERSATION_SUMMARIZATION,
  # CONVERSATION_SUMMARIZATION_VOICE.
  # @!attribute [rw] section_types
  #   @return [::Array<::Google::Cloud::Dialogflow::V2::HumanAgentAssistantConfig::SuggestionQueryConfig::Sections::SectionType>]
  #     The selected sections chosen to return when requesting a summary of a
  #     conversation. A duplicate selected section will be treated as a single
  #     selected section. If section types are not provided, the default will
  #     be \\{SITUATION, ACTION, RESULT}.
  class Sections
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods

    # Selectable sections to return when requesting a summary of a
    # conversation.
    module SectionType
      # Undefined section type, does not return anything.
      SECTION_TYPE_UNSPECIFIED = 0

      # What the customer needs help with or has question about.
      # Section name: "situation".
      SITUATION = 1

      # What the agent does to help the customer.
      # Section name: "action".
      ACTION = 2

      # Result of the customer service. A single word describing the result
      # of the conversation.
      # Section name: "resolution".
      RESOLUTION = 3

      # Reason for cancellation if the customer requests for a cancellation.
      # "N/A" otherwise.
      # Section name: "reason_for_cancellation".
      REASON_FOR_CANCELLATION = 4

      # "Unsatisfied" or "Satisfied" depending on the customer's feelings at
      # the end of the conversation.
      # Section name: "customer_satisfaction".
      CUSTOMER_SATISFACTION = 5

      # Key entities extracted from the conversation, such as ticket number,
      # order number, dollar amount, etc.
      # Section names are prefixed by "entities/".
      ENTITIES = 6
    end
  end
end

#context_size ⇒ ::Integer

Returns Optional. The number of recent messages to include in the context. Supported features: KNOWLEDGE_ASSIST.

Returns:

  • (::Integer) —

    Optional. The number of recent messages to include in the context. Supported features: KNOWLEDGE_ASSIST.



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# File 'proto_docs/google/cloud/dialogflow/v2/conversation_profile.rb', line 377

class SuggestionQueryConfig
  include ::Google::Protobuf::MessageExts
  extend ::Google::Protobuf::MessageExts::ClassMethods

  # Knowledge base source settings.
  #
  # Supported features: ARTICLE_SUGGESTION, FAQ.
  # @!attribute [rw] knowledge_bases
  #   @return [::Array<::String>]
  #     Required. Knowledge bases to query. Format:
  #     `projects/<Project ID>/locations/<Location
  #     ID>/knowledgeBases/<Knowledge Base ID>`. Currently, at most 5 knowledge
  #     bases are supported.
  class KnowledgeBaseQuerySource
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end

  # Document source settings.
  #
  # Supported features: SMART_REPLY, SMART_COMPOSE.
  # @!attribute [rw] documents
  #   @return [::Array<::String>]
  #     Required. Knowledge documents to query from. Format:
  #     `projects/<Project ID>/locations/<Location
  #     ID>/knowledgeBases/<KnowledgeBase ID>/documents/<Document ID>`.
  #     Currently, at most 5 documents are supported.
  class DocumentQuerySource
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end

  # Dialogflow source setting.
  #
  # Supported feature: DIALOGFLOW_ASSIST.
  # @!attribute [rw] agent
  #   @return [::String]
  #     Required. The name of a Dialogflow virtual agent used for end user side
  #     intent detection and suggestion. Format: `projects/<Project
  #     ID>/locations/<Location ID>/agent`. When multiple agents are allowed in
  #     the same Dialogflow project.
  # @!attribute [rw] human_agent_side_config
  #   @return [::Google::Cloud::Dialogflow::V2::HumanAgentAssistantConfig::SuggestionQueryConfig::DialogflowQuerySource::HumanAgentSideConfig]
  #     Optional. The Dialogflow assist configuration for human agent.
  class DialogflowQuerySource
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods

    # The configuration used for human agent side Dialogflow assist
    # suggestion.
    # @!attribute [rw] agent
    #   @return [::String]
    #     Optional. The name of a dialogflow virtual agent used for intent
    #     detection and suggestion triggered by human agent.
    #     Format: `projects/<Project ID>/locations/<Location ID>/agent`.
    class HumanAgentSideConfig
      include ::Google::Protobuf::MessageExts
      extend ::Google::Protobuf::MessageExts::ClassMethods
    end
  end

  # Settings that determine how to filter recent conversation context when
  # generating suggestions.
  # @!attribute [rw] drop_handoff_messages
  #   @return [::Boolean]
  #     If set to true, the last message from virtual agent (hand off message)
  #     and the message before it (trigger message of hand off) are dropped.
  # @!attribute [rw] drop_virtual_agent_messages
  #   @return [::Boolean]
  #     If set to true, all messages from virtual agent are dropped.
  # @!attribute [rw] drop_ivr_messages
  #   @return [::Boolean]
  #     If set to true, all messages from ivr stage are dropped.
  class ContextFilterSettings
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end

  # Custom sections to return when requesting a summary of a conversation.
  # This is only supported when `baseline_model_version` == '2.0'.
  #
  # Supported features: CONVERSATION_SUMMARIZATION,
  # CONVERSATION_SUMMARIZATION_VOICE.
  # @!attribute [rw] section_types
  #   @return [::Array<::Google::Cloud::Dialogflow::V2::HumanAgentAssistantConfig::SuggestionQueryConfig::Sections::SectionType>]
  #     The selected sections chosen to return when requesting a summary of a
  #     conversation. A duplicate selected section will be treated as a single
  #     selected section. If section types are not provided, the default will
  #     be \\{SITUATION, ACTION, RESULT}.
  class Sections
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods

    # Selectable sections to return when requesting a summary of a
    # conversation.
    module SectionType
      # Undefined section type, does not return anything.
      SECTION_TYPE_UNSPECIFIED = 0

      # What the customer needs help with or has question about.
      # Section name: "situation".
      SITUATION = 1

      # What the agent does to help the customer.
      # Section name: "action".
      ACTION = 2

      # Result of the customer service. A single word describing the result
      # of the conversation.
      # Section name: "resolution".
      RESOLUTION = 3

      # Reason for cancellation if the customer requests for a cancellation.
      # "N/A" otherwise.
      # Section name: "reason_for_cancellation".
      REASON_FOR_CANCELLATION = 4

      # "Unsatisfied" or "Satisfied" depending on the customer's feelings at
      # the end of the conversation.
      # Section name: "customer_satisfaction".
      CUSTOMER_SATISFACTION = 5

      # Key entities extracted from the conversation, such as ticket number,
      # order number, dollar amount, etc.
      # Section names are prefixed by "entities/".
      ENTITIES = 6
    end
  end
end

#dialogflow_query_source ⇒ ::Google::Cloud::Dialogflow::V2::HumanAgentAssistantConfig::SuggestionQueryConfig::DialogflowQuerySource

Returns Query from Dialogflow agent. It is used by DIALOGFLOW_ASSIST.

Returns:



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# File 'proto_docs/google/cloud/dialogflow/v2/conversation_profile.rb', line 377

class SuggestionQueryConfig
  include ::Google::Protobuf::MessageExts
  extend ::Google::Protobuf::MessageExts::ClassMethods

  # Knowledge base source settings.
  #
  # Supported features: ARTICLE_SUGGESTION, FAQ.
  # @!attribute [rw] knowledge_bases
  #   @return [::Array<::String>]
  #     Required. Knowledge bases to query. Format:
  #     `projects/<Project ID>/locations/<Location
  #     ID>/knowledgeBases/<Knowledge Base ID>`. Currently, at most 5 knowledge
  #     bases are supported.
  class KnowledgeBaseQuerySource
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end

  # Document source settings.
  #
  # Supported features: SMART_REPLY, SMART_COMPOSE.
  # @!attribute [rw] documents
  #   @return [::Array<::String>]
  #     Required. Knowledge documents to query from. Format:
  #     `projects/<Project ID>/locations/<Location
  #     ID>/knowledgeBases/<KnowledgeBase ID>/documents/<Document ID>`.
  #     Currently, at most 5 documents are supported.
  class DocumentQuerySource
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end

  # Dialogflow source setting.
  #
  # Supported feature: DIALOGFLOW_ASSIST.
  # @!attribute [rw] agent
  #   @return [::String]
  #     Required. The name of a Dialogflow virtual agent used for end user side
  #     intent detection and suggestion. Format: `projects/<Project
  #     ID>/locations/<Location ID>/agent`. When multiple agents are allowed in
  #     the same Dialogflow project.
  # @!attribute [rw] human_agent_side_config
  #   @return [::Google::Cloud::Dialogflow::V2::HumanAgentAssistantConfig::SuggestionQueryConfig::DialogflowQuerySource::HumanAgentSideConfig]
  #     Optional. The Dialogflow assist configuration for human agent.
  class DialogflowQuerySource
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods

    # The configuration used for human agent side Dialogflow assist
    # suggestion.
    # @!attribute [rw] agent
    #   @return [::String]
    #     Optional. The name of a dialogflow virtual agent used for intent
    #     detection and suggestion triggered by human agent.
    #     Format: `projects/<Project ID>/locations/<Location ID>/agent`.
    class HumanAgentSideConfig
      include ::Google::Protobuf::MessageExts
      extend ::Google::Protobuf::MessageExts::ClassMethods
    end
  end

  # Settings that determine how to filter recent conversation context when
  # generating suggestions.
  # @!attribute [rw] drop_handoff_messages
  #   @return [::Boolean]
  #     If set to true, the last message from virtual agent (hand off message)
  #     and the message before it (trigger message of hand off) are dropped.
  # @!attribute [rw] drop_virtual_agent_messages
  #   @return [::Boolean]
  #     If set to true, all messages from virtual agent are dropped.
  # @!attribute [rw] drop_ivr_messages
  #   @return [::Boolean]
  #     If set to true, all messages from ivr stage are dropped.
  class ContextFilterSettings
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end

  # Custom sections to return when requesting a summary of a conversation.
  # This is only supported when `baseline_model_version` == '2.0'.
  #
  # Supported features: CONVERSATION_SUMMARIZATION,
  # CONVERSATION_SUMMARIZATION_VOICE.
  # @!attribute [rw] section_types
  #   @return [::Array<::Google::Cloud::Dialogflow::V2::HumanAgentAssistantConfig::SuggestionQueryConfig::Sections::SectionType>]
  #     The selected sections chosen to return when requesting a summary of a
  #     conversation. A duplicate selected section will be treated as a single
  #     selected section. If section types are not provided, the default will
  #     be \\{SITUATION, ACTION, RESULT}.
  class Sections
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods

    # Selectable sections to return when requesting a summary of a
    # conversation.
    module SectionType
      # Undefined section type, does not return anything.
      SECTION_TYPE_UNSPECIFIED = 0

      # What the customer needs help with or has question about.
      # Section name: "situation".
      SITUATION = 1

      # What the agent does to help the customer.
      # Section name: "action".
      ACTION = 2

      # Result of the customer service. A single word describing the result
      # of the conversation.
      # Section name: "resolution".
      RESOLUTION = 3

      # Reason for cancellation if the customer requests for a cancellation.
      # "N/A" otherwise.
      # Section name: "reason_for_cancellation".
      REASON_FOR_CANCELLATION = 4

      # "Unsatisfied" or "Satisfied" depending on the customer's feelings at
      # the end of the conversation.
      # Section name: "customer_satisfaction".
      CUSTOMER_SATISFACTION = 5

      # Key entities extracted from the conversation, such as ticket number,
      # order number, dollar amount, etc.
      # Section names are prefixed by "entities/".
      ENTITIES = 6
    end
  end
end

#document_query_source ⇒ ::Google::Cloud::Dialogflow::V2::HumanAgentAssistantConfig::SuggestionQueryConfig::DocumentQuerySource

Returns Query from knowledge base document. It is used by: SMART_REPLY, SMART_COMPOSE.

Returns:



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# File 'proto_docs/google/cloud/dialogflow/v2/conversation_profile.rb', line 377

class SuggestionQueryConfig
  include ::Google::Protobuf::MessageExts
  extend ::Google::Protobuf::MessageExts::ClassMethods

  # Knowledge base source settings.
  #
  # Supported features: ARTICLE_SUGGESTION, FAQ.
  # @!attribute [rw] knowledge_bases
  #   @return [::Array<::String>]
  #     Required. Knowledge bases to query. Format:
  #     `projects/<Project ID>/locations/<Location
  #     ID>/knowledgeBases/<Knowledge Base ID>`. Currently, at most 5 knowledge
  #     bases are supported.
  class KnowledgeBaseQuerySource
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end

  # Document source settings.
  #
  # Supported features: SMART_REPLY, SMART_COMPOSE.
  # @!attribute [rw] documents
  #   @return [::Array<::String>]
  #     Required. Knowledge documents to query from. Format:
  #     `projects/<Project ID>/locations/<Location
  #     ID>/knowledgeBases/<KnowledgeBase ID>/documents/<Document ID>`.
  #     Currently, at most 5 documents are supported.
  class DocumentQuerySource
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end

  # Dialogflow source setting.
  #
  # Supported feature: DIALOGFLOW_ASSIST.
  # @!attribute [rw] agent
  #   @return [::String]
  #     Required. The name of a Dialogflow virtual agent used for end user side
  #     intent detection and suggestion. Format: `projects/<Project
  #     ID>/locations/<Location ID>/agent`. When multiple agents are allowed in
  #     the same Dialogflow project.
  # @!attribute [rw] human_agent_side_config
  #   @return [::Google::Cloud::Dialogflow::V2::HumanAgentAssistantConfig::SuggestionQueryConfig::DialogflowQuerySource::HumanAgentSideConfig]
  #     Optional. The Dialogflow assist configuration for human agent.
  class DialogflowQuerySource
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods

    # The configuration used for human agent side Dialogflow assist
    # suggestion.
    # @!attribute [rw] agent
    #   @return [::String]
    #     Optional. The name of a dialogflow virtual agent used for intent
    #     detection and suggestion triggered by human agent.
    #     Format: `projects/<Project ID>/locations/<Location ID>/agent`.
    class HumanAgentSideConfig
      include ::Google::Protobuf::MessageExts
      extend ::Google::Protobuf::MessageExts::ClassMethods
    end
  end

  # Settings that determine how to filter recent conversation context when
  # generating suggestions.
  # @!attribute [rw] drop_handoff_messages
  #   @return [::Boolean]
  #     If set to true, the last message from virtual agent (hand off message)
  #     and the message before it (trigger message of hand off) are dropped.
  # @!attribute [rw] drop_virtual_agent_messages
  #   @return [::Boolean]
  #     If set to true, all messages from virtual agent are dropped.
  # @!attribute [rw] drop_ivr_messages
  #   @return [::Boolean]
  #     If set to true, all messages from ivr stage are dropped.
  class ContextFilterSettings
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end

  # Custom sections to return when requesting a summary of a conversation.
  # This is only supported when `baseline_model_version` == '2.0'.
  #
  # Supported features: CONVERSATION_SUMMARIZATION,
  # CONVERSATION_SUMMARIZATION_VOICE.
  # @!attribute [rw] section_types
  #   @return [::Array<::Google::Cloud::Dialogflow::V2::HumanAgentAssistantConfig::SuggestionQueryConfig::Sections::SectionType>]
  #     The selected sections chosen to return when requesting a summary of a
  #     conversation. A duplicate selected section will be treated as a single
  #     selected section. If section types are not provided, the default will
  #     be \\{SITUATION, ACTION, RESULT}.
  class Sections
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods

    # Selectable sections to return when requesting a summary of a
    # conversation.
    module SectionType
      # Undefined section type, does not return anything.
      SECTION_TYPE_UNSPECIFIED = 0

      # What the customer needs help with or has question about.
      # Section name: "situation".
      SITUATION = 1

      # What the agent does to help the customer.
      # Section name: "action".
      ACTION = 2

      # Result of the customer service. A single word describing the result
      # of the conversation.
      # Section name: "resolution".
      RESOLUTION = 3

      # Reason for cancellation if the customer requests for a cancellation.
      # "N/A" otherwise.
      # Section name: "reason_for_cancellation".
      REASON_FOR_CANCELLATION = 4

      # "Unsatisfied" or "Satisfied" depending on the customer's feelings at
      # the end of the conversation.
      # Section name: "customer_satisfaction".
      CUSTOMER_SATISFACTION = 5

      # Key entities extracted from the conversation, such as ticket number,
      # order number, dollar amount, etc.
      # Section names are prefixed by "entities/".
      ENTITIES = 6
    end
  end
end

#knowledge_base_query_source ⇒ ::Google::Cloud::Dialogflow::V2::HumanAgentAssistantConfig::SuggestionQueryConfig::KnowledgeBaseQuerySource

Returns Query from knowledgebase. It is used by: ARTICLE_SUGGESTION, FAQ.

Returns:



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# File 'proto_docs/google/cloud/dialogflow/v2/conversation_profile.rb', line 377

class SuggestionQueryConfig
  include ::Google::Protobuf::MessageExts
  extend ::Google::Protobuf::MessageExts::ClassMethods

  # Knowledge base source settings.
  #
  # Supported features: ARTICLE_SUGGESTION, FAQ.
  # @!attribute [rw] knowledge_bases
  #   @return [::Array<::String>]
  #     Required. Knowledge bases to query. Format:
  #     `projects/<Project ID>/locations/<Location
  #     ID>/knowledgeBases/<Knowledge Base ID>`. Currently, at most 5 knowledge
  #     bases are supported.
  class KnowledgeBaseQuerySource
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end

  # Document source settings.
  #
  # Supported features: SMART_REPLY, SMART_COMPOSE.
  # @!attribute [rw] documents
  #   @return [::Array<::String>]
  #     Required. Knowledge documents to query from. Format:
  #     `projects/<Project ID>/locations/<Location
  #     ID>/knowledgeBases/<KnowledgeBase ID>/documents/<Document ID>`.
  #     Currently, at most 5 documents are supported.
  class DocumentQuerySource
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end

  # Dialogflow source setting.
  #
  # Supported feature: DIALOGFLOW_ASSIST.
  # @!attribute [rw] agent
  #   @return [::String]
  #     Required. The name of a Dialogflow virtual agent used for end user side
  #     intent detection and suggestion. Format: `projects/<Project
  #     ID>/locations/<Location ID>/agent`. When multiple agents are allowed in
  #     the same Dialogflow project.
  # @!attribute [rw] human_agent_side_config
  #   @return [::Google::Cloud::Dialogflow::V2::HumanAgentAssistantConfig::SuggestionQueryConfig::DialogflowQuerySource::HumanAgentSideConfig]
  #     Optional. The Dialogflow assist configuration for human agent.
  class DialogflowQuerySource
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods

    # The configuration used for human agent side Dialogflow assist
    # suggestion.
    # @!attribute [rw] agent
    #   @return [::String]
    #     Optional. The name of a dialogflow virtual agent used for intent
    #     detection and suggestion triggered by human agent.
    #     Format: `projects/<Project ID>/locations/<Location ID>/agent`.
    class HumanAgentSideConfig
      include ::Google::Protobuf::MessageExts
      extend ::Google::Protobuf::MessageExts::ClassMethods
    end
  end

  # Settings that determine how to filter recent conversation context when
  # generating suggestions.
  # @!attribute [rw] drop_handoff_messages
  #   @return [::Boolean]
  #     If set to true, the last message from virtual agent (hand off message)
  #     and the message before it (trigger message of hand off) are dropped.
  # @!attribute [rw] drop_virtual_agent_messages
  #   @return [::Boolean]
  #     If set to true, all messages from virtual agent are dropped.
  # @!attribute [rw] drop_ivr_messages
  #   @return [::Boolean]
  #     If set to true, all messages from ivr stage are dropped.
  class ContextFilterSettings
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end

  # Custom sections to return when requesting a summary of a conversation.
  # This is only supported when `baseline_model_version` == '2.0'.
  #
  # Supported features: CONVERSATION_SUMMARIZATION,
  # CONVERSATION_SUMMARIZATION_VOICE.
  # @!attribute [rw] section_types
  #   @return [::Array<::Google::Cloud::Dialogflow::V2::HumanAgentAssistantConfig::SuggestionQueryConfig::Sections::SectionType>]
  #     The selected sections chosen to return when requesting a summary of a
  #     conversation. A duplicate selected section will be treated as a single
  #     selected section. If section types are not provided, the default will
  #     be \\{SITUATION, ACTION, RESULT}.
  class Sections
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods

    # Selectable sections to return when requesting a summary of a
    # conversation.
    module SectionType
      # Undefined section type, does not return anything.
      SECTION_TYPE_UNSPECIFIED = 0

      # What the customer needs help with or has question about.
      # Section name: "situation".
      SITUATION = 1

      # What the agent does to help the customer.
      # Section name: "action".
      ACTION = 2

      # Result of the customer service. A single word describing the result
      # of the conversation.
      # Section name: "resolution".
      RESOLUTION = 3

      # Reason for cancellation if the customer requests for a cancellation.
      # "N/A" otherwise.
      # Section name: "reason_for_cancellation".
      REASON_FOR_CANCELLATION = 4

      # "Unsatisfied" or "Satisfied" depending on the customer's feelings at
      # the end of the conversation.
      # Section name: "customer_satisfaction".
      CUSTOMER_SATISFACTION = 5

      # Key entities extracted from the conversation, such as ticket number,
      # order number, dollar amount, etc.
      # Section names are prefixed by "entities/".
      ENTITIES = 6
    end
  end
end

#max_results ⇒ ::Integer

Returns Maximum number of results to return. Currently, if unset, defaults to 10. And the max number is 20.

Returns:

  • (::Integer) —

    Maximum number of results to return. Currently, if unset, defaults to 10. And the max number is 20.



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# File 'proto_docs/google/cloud/dialogflow/v2/conversation_profile.rb', line 377

class SuggestionQueryConfig
  include ::Google::Protobuf::MessageExts
  extend ::Google::Protobuf::MessageExts::ClassMethods

  # Knowledge base source settings.
  #
  # Supported features: ARTICLE_SUGGESTION, FAQ.
  # @!attribute [rw] knowledge_bases
  #   @return [::Array<::String>]
  #     Required. Knowledge bases to query. Format:
  #     `projects/<Project ID>/locations/<Location
  #     ID>/knowledgeBases/<Knowledge Base ID>`. Currently, at most 5 knowledge
  #     bases are supported.
  class KnowledgeBaseQuerySource
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end

  # Document source settings.
  #
  # Supported features: SMART_REPLY, SMART_COMPOSE.
  # @!attribute [rw] documents
  #   @return [::Array<::String>]
  #     Required. Knowledge documents to query from. Format:
  #     `projects/<Project ID>/locations/<Location
  #     ID>/knowledgeBases/<KnowledgeBase ID>/documents/<Document ID>`.
  #     Currently, at most 5 documents are supported.
  class DocumentQuerySource
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end

  # Dialogflow source setting.
  #
  # Supported feature: DIALOGFLOW_ASSIST.
  # @!attribute [rw] agent
  #   @return [::String]
  #     Required. The name of a Dialogflow virtual agent used for end user side
  #     intent detection and suggestion. Format: `projects/<Project
  #     ID>/locations/<Location ID>/agent`. When multiple agents are allowed in
  #     the same Dialogflow project.
  # @!attribute [rw] human_agent_side_config
  #   @return [::Google::Cloud::Dialogflow::V2::HumanAgentAssistantConfig::SuggestionQueryConfig::DialogflowQuerySource::HumanAgentSideConfig]
  #     Optional. The Dialogflow assist configuration for human agent.
  class DialogflowQuerySource
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods

    # The configuration used for human agent side Dialogflow assist
    # suggestion.
    # @!attribute [rw] agent
    #   @return [::String]
    #     Optional. The name of a dialogflow virtual agent used for intent
    #     detection and suggestion triggered by human agent.
    #     Format: `projects/<Project ID>/locations/<Location ID>/agent`.
    class HumanAgentSideConfig
      include ::Google::Protobuf::MessageExts
      extend ::Google::Protobuf::MessageExts::ClassMethods
    end
  end

  # Settings that determine how to filter recent conversation context when
  # generating suggestions.
  # @!attribute [rw] drop_handoff_messages
  #   @return [::Boolean]
  #     If set to true, the last message from virtual agent (hand off message)
  #     and the message before it (trigger message of hand off) are dropped.
  # @!attribute [rw] drop_virtual_agent_messages
  #   @return [::Boolean]
  #     If set to true, all messages from virtual agent are dropped.
  # @!attribute [rw] drop_ivr_messages
  #   @return [::Boolean]
  #     If set to true, all messages from ivr stage are dropped.
  class ContextFilterSettings
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end

  # Custom sections to return when requesting a summary of a conversation.
  # This is only supported when `baseline_model_version` == '2.0'.
  #
  # Supported features: CONVERSATION_SUMMARIZATION,
  # CONVERSATION_SUMMARIZATION_VOICE.
  # @!attribute [rw] section_types
  #   @return [::Array<::Google::Cloud::Dialogflow::V2::HumanAgentAssistantConfig::SuggestionQueryConfig::Sections::SectionType>]
  #     The selected sections chosen to return when requesting a summary of a
  #     conversation. A duplicate selected section will be treated as a single
  #     selected section. If section types are not provided, the default will
  #     be \\{SITUATION, ACTION, RESULT}.
  class Sections
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods

    # Selectable sections to return when requesting a summary of a
    # conversation.
    module SectionType
      # Undefined section type, does not return anything.
      SECTION_TYPE_UNSPECIFIED = 0

      # What the customer needs help with or has question about.
      # Section name: "situation".
      SITUATION = 1

      # What the agent does to help the customer.
      # Section name: "action".
      ACTION = 2

      # Result of the customer service. A single word describing the result
      # of the conversation.
      # Section name: "resolution".
      RESOLUTION = 3

      # Reason for cancellation if the customer requests for a cancellation.
      # "N/A" otherwise.
      # Section name: "reason_for_cancellation".
      REASON_FOR_CANCELLATION = 4

      # "Unsatisfied" or "Satisfied" depending on the customer's feelings at
      # the end of the conversation.
      # Section name: "customer_satisfaction".
      CUSTOMER_SATISFACTION = 5

      # Key entities extracted from the conversation, such as ticket number,
      # order number, dollar amount, etc.
      # Section names are prefixed by "entities/".
      ENTITIES = 6
    end
  end
end

#sections ⇒ ::Google::Cloud::Dialogflow::V2::HumanAgentAssistantConfig::SuggestionQueryConfig::Sections

Returns Optional. The customized sections chosen to return when requesting a summary of a conversation.

Returns:



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# File 'proto_docs/google/cloud/dialogflow/v2/conversation_profile.rb', line 377

class SuggestionQueryConfig
  include ::Google::Protobuf::MessageExts
  extend ::Google::Protobuf::MessageExts::ClassMethods

  # Knowledge base source settings.
  #
  # Supported features: ARTICLE_SUGGESTION, FAQ.
  # @!attribute [rw] knowledge_bases
  #   @return [::Array<::String>]
  #     Required. Knowledge bases to query. Format:
  #     `projects/<Project ID>/locations/<Location
  #     ID>/knowledgeBases/<Knowledge Base ID>`. Currently, at most 5 knowledge
  #     bases are supported.
  class KnowledgeBaseQuerySource
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end

  # Document source settings.
  #
  # Supported features: SMART_REPLY, SMART_COMPOSE.
  # @!attribute [rw] documents
  #   @return [::Array<::String>]
  #     Required. Knowledge documents to query from. Format:
  #     `projects/<Project ID>/locations/<Location
  #     ID>/knowledgeBases/<KnowledgeBase ID>/documents/<Document ID>`.
  #     Currently, at most 5 documents are supported.
  class DocumentQuerySource
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end

  # Dialogflow source setting.
  #
  # Supported feature: DIALOGFLOW_ASSIST.
  # @!attribute [rw] agent
  #   @return [::String]
  #     Required. The name of a Dialogflow virtual agent used for end user side
  #     intent detection and suggestion. Format: `projects/<Project
  #     ID>/locations/<Location ID>/agent`. When multiple agents are allowed in
  #     the same Dialogflow project.
  # @!attribute [rw] human_agent_side_config
  #   @return [::Google::Cloud::Dialogflow::V2::HumanAgentAssistantConfig::SuggestionQueryConfig::DialogflowQuerySource::HumanAgentSideConfig]
  #     Optional. The Dialogflow assist configuration for human agent.
  class DialogflowQuerySource
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods

    # The configuration used for human agent side Dialogflow assist
    # suggestion.
    # @!attribute [rw] agent
    #   @return [::String]
    #     Optional. The name of a dialogflow virtual agent used for intent
    #     detection and suggestion triggered by human agent.
    #     Format: `projects/<Project ID>/locations/<Location ID>/agent`.
    class HumanAgentSideConfig
      include ::Google::Protobuf::MessageExts
      extend ::Google::Protobuf::MessageExts::ClassMethods
    end
  end

  # Settings that determine how to filter recent conversation context when
  # generating suggestions.
  # @!attribute [rw] drop_handoff_messages
  #   @return [::Boolean]
  #     If set to true, the last message from virtual agent (hand off message)
  #     and the message before it (trigger message of hand off) are dropped.
  # @!attribute [rw] drop_virtual_agent_messages
  #   @return [::Boolean]
  #     If set to true, all messages from virtual agent are dropped.
  # @!attribute [rw] drop_ivr_messages
  #   @return [::Boolean]
  #     If set to true, all messages from ivr stage are dropped.
  class ContextFilterSettings
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods
  end

  # Custom sections to return when requesting a summary of a conversation.
  # This is only supported when `baseline_model_version` == '2.0'.
  #
  # Supported features: CONVERSATION_SUMMARIZATION,
  # CONVERSATION_SUMMARIZATION_VOICE.
  # @!attribute [rw] section_types
  #   @return [::Array<::Google::Cloud::Dialogflow::V2::HumanAgentAssistantConfig::SuggestionQueryConfig::Sections::SectionType>]
  #     The selected sections chosen to return when requesting a summary of a
  #     conversation. A duplicate selected section will be treated as a single
  #     selected section. If section types are not provided, the default will
  #     be \\{SITUATION, ACTION, RESULT}.
  class Sections
    include ::Google::Protobuf::MessageExts
    extend ::Google::Protobuf::MessageExts::ClassMethods

    # Selectable sections to return when requesting a summary of a
    # conversation.
    module SectionType
      # Undefined section type, does not return anything.
      SECTION_TYPE_UNSPECIFIED = 0

      # What the customer needs help with or has question about.
      # Section name: "situation".
      SITUATION = 1

      # What the agent does to help the customer.
      # Section name: "action".
      ACTION = 2

      # Result of the customer service. A single word describing the result
      # of the conversation.
      # Section name: "resolution".
      RESOLUTION = 3

      # Reason for cancellation if the customer requests for a cancellation.
      # "N/A" otherwise.
      # Section name: "reason_for_cancellation".
      REASON_FOR_CANCELLATION = 4

      # "Unsatisfied" or "Satisfied" depending on the customer's feelings at
      # the end of the conversation.
      # Section name: "customer_satisfaction".
      CUSTOMER_SATISFACTION = 5

      # Key entities extracted from the conversation, such as ticket number,
      # order number, dollar amount, etc.
      # Section names are prefixed by "entities/".
      ENTITIES = 6
    end
  end
end