Class: Google::Cloud::Dialogflow::V2::HumanAgentAssistantConfig::SuggestionQueryConfig::Sections

Inherits:
Object
  • Object
show all
Extended by:
Protobuf::MessageExts::ClassMethods
Includes:
Protobuf::MessageExts
Defined in:
proto_docs/google/cloud/dialogflow/v2/conversation_profile.rb

Overview

Custom sections to return when requesting a summary of a conversation. This is only supported when baseline_model_version == '2.0'.

Supported features: CONVERSATION_SUMMARIZATION, CONVERSATION_SUMMARIZATION_VOICE.

Defined Under Namespace

Modules: SectionType

Instance Attribute Summary collapse

Instance Attribute Details

#section_types ⇒ ::Array<::Google::Cloud::Dialogflow::V2::HumanAgentAssistantConfig::SuggestionQueryConfig::Sections::SectionType>

Returns The selected sections chosen to return when requesting a summary of a conversation. A duplicate selected section will be treated as a single selected section. If section types are not provided, the default will be {SITUATION, ACTION, RESULT}.

Returns:



466
467
468
469
470
471
472
473
474
475
476
477
478
479
480
481
482
483
484
485
486
487
488
489
490
491
492
493
494
495
496
497
498
499
500
501
502
503
504
 
# File 'proto_docs/google/cloud/dialogflow/v2/conversation_profile.rb', line 466

class Sections
  include ::Google::Protobuf::MessageExts
  extend ::Google::Protobuf::MessageExts::ClassMethods

  # Selectable sections to return when requesting a summary of a
  # conversation.
  module SectionType
    # Undefined section type, does not return anything.
    SECTION_TYPE_UNSPECIFIED = 0

    # What the customer needs help with or has question about.
    # Section name: "situation".
    SITUATION = 1

    # What the agent does to help the customer.
    # Section name: "action".
    ACTION = 2

    # Result of the customer service. A single word describing the result
    # of the conversation.
    # Section name: "resolution".
    RESOLUTION = 3

    # Reason for cancellation if the customer requests for a cancellation.
    # "N/A" otherwise.
    # Section name: "reason_for_cancellation".
    REASON_FOR_CANCELLATION = 4

    # "Unsatisfied" or "Satisfied" depending on the customer's feelings at
    # the end of the conversation.
    # Section name: "customer_satisfaction".
    CUSTOMER_SATISFACTION = 5

    # Key entities extracted from the conversation, such as ticket number,
    # order number, dollar amount, etc.
    # Section names are prefixed by "entities/".
    ENTITIES = 6
  end
end