Class: Google::Cloud::Support::V2::CaseService::Client

Inherits:
Object
  • Object
show all
Includes:
Paths
Defined in:
lib/google/cloud/support/v2/case_service/client.rb

Overview

Client for the CaseService service.

A service to manage Google Cloud support cases.

Defined Under Namespace

Classes: Configuration

Class Method Summary collapse

Instance Method Summary collapse

Methods included from Paths

#case_path, #organization_path, #project_path

Constructor Details

#initialize {|config| ... } ⇒ Client

Create a new CaseService client object.

Examples:


# Create a client using the default configuration
client = ::Google::Cloud::Support::V2::CaseService::Client.new

# Create a client using a custom configuration
client = ::Google::Cloud::Support::V2::CaseService::Client.new do |config|
  config.timeout = 10.0
end

Yields:

  • (config) —

    Configure the CaseService client.

Yield Parameters:



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# File 'lib/google/cloud/support/v2/case_service/client.rb', line 152

def initialize
  # These require statements are intentionally placed here to initialize
  # the gRPC module only when it's required.
  # See https://github.com/googleapis/toolkit/issues/446
  require "gapic/grpc"
  require "google/cloud/support/v2/case_service_services_pb"

  # Create the configuration object
  @config = Configuration.new Client.configure

  # Yield the configuration if needed
  yield @config if block_given?

  # Create credentials
  credentials = @config.credentials
  # Use self-signed JWT if the endpoint is unchanged from default,
  # but only if the default endpoint does not have a region prefix.
  enable_self_signed_jwt = @config.endpoint.nil? ||
                           (@config.endpoint == Configuration::DEFAULT_ENDPOINT &&
                           !@config.endpoint.split(".").first.include?("-"))
  credentials ||= Credentials.default scope: @config.scope,
                                      enable_self_signed_jwt: enable_self_signed_jwt
  if credentials.is_a?(::String) || credentials.is_a?(::Hash)
    credentials = Credentials.new credentials, scope: @config.scope
  end
  @quota_project_id = @config.quota_project
  @quota_project_id ||= credentials.quota_project_id if credentials.respond_to? :quota_project_id

  @case_service_stub = ::Gapic::ServiceStub.new(
    ::Google::Cloud::Support::V2::CaseService::Stub,
    credentials: credentials,
    endpoint: @config.endpoint,
    endpoint_template: DEFAULT_ENDPOINT_TEMPLATE,
    universe_domain: @config.universe_domain,
    channel_args: @config.channel_args,
    interceptors: @config.interceptors,
    channel_pool_config: @config.channel_pool
  )
end

Class Method Details

.configure {|config| ... } ⇒ Client::Configuration

Configure the CaseService Client class.

See Configuration for a description of the configuration fields.

Examples:


# Modify the configuration for all CaseService clients
::Google::Cloud::Support::V2::CaseService::Client.configure do |config|
  config.timeout = 10.0
end

Yields:

  • (config) —

    Configure the Client client.

Yield Parameters:

Returns:



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# File 'lib/google/cloud/support/v2/case_service/client.rb', line 62

def self.configure
  @configure ||= begin
    namespace = ["Google", "Cloud", "Support", "V2"]
    parent_config = while namespace.any?
                      parent_name = namespace.join "::"
                      parent_const = const_get parent_name
                      break parent_const.configure if parent_const.respond_to? :configure
                      namespace.pop
                    end
    default_config = Client::Configuration.new parent_config

    default_config.rpcs.get_case.timeout = 60.0
    default_config.rpcs.get_case.retry_policy = {
      initial_delay: 1.0, max_delay: 10.0, multiplier: 1.3, retry_codes: [14]
    }

    default_config.rpcs.list_cases.timeout = 60.0
    default_config.rpcs.list_cases.retry_policy = {
      initial_delay: 1.0, max_delay: 10.0, multiplier: 1.3, retry_codes: [14]
    }

    default_config.rpcs.search_cases.timeout = 60.0
    default_config.rpcs.search_cases.retry_policy = {
      initial_delay: 1.0, max_delay: 10.0, multiplier: 1.3, retry_codes: [14]
    }

    default_config.rpcs.create_case.timeout = 60.0

    default_config.rpcs.update_case.timeout = 60.0

    default_config.rpcs.escalate_case.timeout = 60.0

    default_config.rpcs.close_case.timeout = 60.0

    default_config.rpcs.search_case_classifications.timeout = 60.0
    default_config.rpcs.search_case_classifications.retry_policy = {
      initial_delay: 1.0, max_delay: 10.0, multiplier: 1.3, retry_codes: [14]
    }

    default_config
  end
  yield @configure if block_given?
  @configure
end

Instance Method Details

#close_case(request, options = nil) ⇒ ::Google::Cloud::Support::V2::Case #close_case(name: nil) ⇒ ::Google::Cloud::Support::V2::Case

Close the specified case.

Examples:

Basic example

require "google/cloud/support/v2"

# Create a client object. The client can be reused for multiple calls.
client = Google::Cloud::Support::V2::CaseService::Client.new

# Create a request. To set request fields, pass in keyword arguments.
request = Google::Cloud::Support::V2::CloseCaseRequest.new

# Call the close_case method.
result = client.close_case request

# The returned object is of type Google::Cloud::Support::V2::Case.
p result

Overloads:

  • #close_case(request, options = nil) ⇒ ::Google::Cloud::Support::V2::Case

    Pass arguments to close_case via a request object, either of type Google::Cloud::Support::V2::CloseCaseRequest or an equivalent Hash.

    Parameters:

    • request (::Google::Cloud::Support::V2::CloseCaseRequest, ::Hash) —

      A request object representing the call parameters. Required. To specify no parameters, or to keep all the default parameter values, pass an empty Hash.

    • options (::Gapic::CallOptions, ::Hash) (defaults to: nil) —

      Overrides the default settings for this call, e.g, timeout, retries, etc. Optional.

  • #close_case(name: nil) ⇒ ::Google::Cloud::Support::V2::Case

    Pass arguments to close_case via keyword arguments. Note that at least one keyword argument is required. To specify no parameters, or to keep all the default parameter values, pass an empty Hash as a request object (see above).

    Parameters:

    • name (::String) (defaults to: nil) —

      Required. The fully qualified name of the case resource to be closed.

Yields:

  • (response, operation) —

    Access the result along with the RPC operation

Yield Parameters:

Returns:

Raises:

  • (::Google::Cloud::Error) —

    if the RPC is aborted.



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# File 'lib/google/cloud/support/v2/case_service/client.rb', line 857

def close_case request, options = nil
  raise ::ArgumentError, "request must be provided" if request.nil?

  request = ::Gapic::Protobuf.coerce request, to: ::Google::Cloud::Support::V2::CloseCaseRequest

  # Converts hash and nil to an options object
  options = ::Gapic::CallOptions.new(**options.to_h) if options.respond_to? :to_h

  # Customize the options with defaults
  metadata = @config.rpcs.close_case.metadata.to_h

  # Set x-goog-api-client, x-goog-user-project and x-goog-api-version headers
  metadata[:"x-goog-api-client"] ||= ::Gapic::Headers.x_goog_api_client \
    lib_name: @config.lib_name, lib_version: @config.lib_version,
    gapic_version: ::Google::Cloud::Support::V2::VERSION
  metadata[:"x-goog-api-version"] = API_VERSION unless API_VERSION.empty?
  metadata[:"x-goog-user-project"] = @quota_project_id if @quota_project_id

  header_params = {}
  if request.name
    header_params["name"] = request.name
  end

  request_params_header = header_params.map { |k, v| "#{k}=#{v}" }.join("&")
  metadata[:"x-goog-request-params"] ||= request_params_header

  options.apply_defaults timeout:      @config.rpcs.close_case.timeout,
                         metadata:     metadata,
                         retry_policy: @config.rpcs.close_case.retry_policy

  options.apply_defaults timeout:      @config.timeout,
                         metadata:     @config.metadata,
                         retry_policy: @config.retry_policy

  @case_service_stub.call_rpc :close_case, request, options: options do |response, operation|
    yield response, operation if block_given?
    return response
  end
rescue ::GRPC::BadStatus => e
  raise ::Google::Cloud::Error.from_error(e)
end

#configure {|config| ... } ⇒ Client::Configuration

Configure the CaseService Client instance.

The configuration is set to the derived mode, meaning that values can be changed, but structural changes (adding new fields, etc.) are not allowed. Structural changes should be made on configure.

See Configuration for a description of the configuration fields.

Yields:

  • (config) —

    Configure the Client client.

Yield Parameters:

Returns:



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# File 'lib/google/cloud/support/v2/case_service/client.rb', line 122

def configure
  yield @config if block_given?
  @config
end

#create_case(request, options = nil) ⇒ ::Google::Cloud::Support::V2::Case #create_case(parent: nil) ⇒ ::Google::Cloud::Support::V2::Case

Create a new case and associate it with the given Google Cloud Resource. The case object must have the following fields set: display_name, description, classification, and priority.

Examples:

Basic example

require "google/cloud/support/v2"

# Create a client object. The client can be reused for multiple calls.
client = Google::Cloud::Support::V2::CaseService::Client.new

# Create a request. To set request fields, pass in keyword arguments.
request = Google::Cloud::Support::V2::CreateCaseRequest.new

# Call the create_case method.
result = client.create_case request

# The returned object is of type Google::Cloud::Support::V2::Case.
p result

Overloads:

  • #create_case(request, options = nil) ⇒ ::Google::Cloud::Support::V2::Case

    Pass arguments to create_case via a request object, either of type Google::Cloud::Support::V2::CreateCaseRequest or an equivalent Hash.

    Parameters:

    • request (::Google::Cloud::Support::V2::CreateCaseRequest, ::Hash) —

      A request object representing the call parameters. Required. To specify no parameters, or to keep all the default parameter values, pass an empty Hash.

    • options (::Gapic::CallOptions, ::Hash) (defaults to: nil) —

      Overrides the default settings for this call, e.g, timeout, retries, etc. Optional.

  • #create_case(parent: nil) ⇒ ::Google::Cloud::Support::V2::Case

    Pass arguments to create_case via keyword arguments. Note that at least one keyword argument is required. To specify no parameters, or to keep all the default parameter values, pass an empty Hash as a request object (see above).

    Parameters:

    • parent (::String) (defaults to: nil) —

      Required. The name of the Google Cloud Resource under which the case should be created.

    • case (::Google::Cloud::Support::V2::Case, ::Hash) —

      Required. The case to be created.

Yields:

  • (response, operation) —

    Access the result along with the RPC operation

Yield Parameters:

Returns:

Raises:

  • (::Google::Cloud::Error) —

    if the RPC is aborted.



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# File 'lib/google/cloud/support/v2/case_service/client.rb', line 581

def create_case request, options = nil
  raise ::ArgumentError, "request must be provided" if request.nil?

  request = ::Gapic::Protobuf.coerce request, to: ::Google::Cloud::Support::V2::CreateCaseRequest

  # Converts hash and nil to an options object
  options = ::Gapic::CallOptions.new(**options.to_h) if options.respond_to? :to_h

  # Customize the options with defaults
  metadata = @config.rpcs.create_case.metadata.to_h

  # Set x-goog-api-client, x-goog-user-project and x-goog-api-version headers
  metadata[:"x-goog-api-client"] ||= ::Gapic::Headers.x_goog_api_client \
    lib_name: @config.lib_name, lib_version: @config.lib_version,
    gapic_version: ::Google::Cloud::Support::V2::VERSION
  metadata[:"x-goog-api-version"] = API_VERSION unless API_VERSION.empty?
  metadata[:"x-goog-user-project"] = @quota_project_id if @quota_project_id

  header_params = {}
  if request.parent
    header_params["parent"] = request.parent
  end

  request_params_header = header_params.map { |k, v| "#{k}=#{v}" }.join("&")
  metadata[:"x-goog-request-params"] ||= request_params_header

  options.apply_defaults timeout:      @config.rpcs.create_case.timeout,
                         metadata:     metadata,
                         retry_policy: @config.rpcs.create_case.retry_policy

  options.apply_defaults timeout:      @config.timeout,
                         metadata:     @config.metadata,
                         retry_policy: @config.retry_policy

  @case_service_stub.call_rpc :create_case, request, options: options do |response, operation|
    yield response, operation if block_given?
    return response
  end
rescue ::GRPC::BadStatus => e
  raise ::Google::Cloud::Error.from_error(e)
end

#escalate_case(request, options = nil) ⇒ ::Google::Cloud::Support::V2::Case #escalate_case(name: nil, escalation: nil) ⇒ ::Google::Cloud::Support::V2::Case

Escalate a case. Escalating a case will initiate the Google Cloud Support escalation management process.

This operation is only available to certain Customer Care tiers. Go to https://cloud.google.com/support and look for 'Technical support escalations' in the feature list to find out which tiers are able to perform escalations.

Examples:

Basic example

require "google/cloud/support/v2"

# Create a client object. The client can be reused for multiple calls.
client = Google::Cloud::Support::V2::CaseService::Client.new

# Create a request. To set request fields, pass in keyword arguments.
request = Google::Cloud::Support::V2::EscalateCaseRequest.new

# Call the escalate_case method.
result = client.escalate_case request

# The returned object is of type Google::Cloud::Support::V2::Case.
p result

Overloads:

  • #escalate_case(request, options = nil) ⇒ ::Google::Cloud::Support::V2::Case

    Pass arguments to escalate_case via a request object, either of type EscalateCaseRequest or an equivalent Hash.

    Parameters:

    • request (::Google::Cloud::Support::V2::EscalateCaseRequest, ::Hash) —

      A request object representing the call parameters. Required. To specify no parameters, or to keep all the default parameter values, pass an empty Hash.

    • options (::Gapic::CallOptions, ::Hash) (defaults to: nil) —

      Overrides the default settings for this call, e.g, timeout, retries, etc. Optional.

  • #escalate_case(name: nil, escalation: nil) ⇒ ::Google::Cloud::Support::V2::Case

    Pass arguments to escalate_case via keyword arguments. Note that at least one keyword argument is required. To specify no parameters, or to keep all the default parameter values, pass an empty Hash as a request object (see above).

    Parameters:

    • name (::String) (defaults to: nil) —

      Required. The fully qualified name of the Case resource to be escalated.

    • escalation (::Google::Cloud::Support::V2::Escalation, ::Hash) (defaults to: nil) —

      The escalation object to be sent with the escalation request.

Yields:

  • (response, operation) —

    Access the result along with the RPC operation

Yield Parameters:

Returns:

Raises:

  • (::Google::Cloud::Error) —

    if the RPC is aborted.



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# File 'lib/google/cloud/support/v2/case_service/client.rb', line 771

def escalate_case request, options = nil
  raise ::ArgumentError, "request must be provided" if request.nil?

  request = ::Gapic::Protobuf.coerce request, to: ::Google::Cloud::Support::V2::EscalateCaseRequest

  # Converts hash and nil to an options object
  options = ::Gapic::CallOptions.new(**options.to_h) if options.respond_to? :to_h

  # Customize the options with defaults
  metadata = @config.rpcs.escalate_case.metadata.to_h

  # Set x-goog-api-client, x-goog-user-project and x-goog-api-version headers
  metadata[:"x-goog-api-client"] ||= ::Gapic::Headers.x_goog_api_client \
    lib_name: @config.lib_name, lib_version: @config.lib_version,
    gapic_version: ::Google::Cloud::Support::V2::VERSION
  metadata[:"x-goog-api-version"] = API_VERSION unless API_VERSION.empty?
  metadata[:"x-goog-user-project"] = @quota_project_id if @quota_project_id

  header_params = {}
  if request.name
    header_params["name"] = request.name
  end

  request_params_header = header_params.map { |k, v| "#{k}=#{v}" }.join("&")
  metadata[:"x-goog-request-params"] ||= request_params_header

  options.apply_defaults timeout:      @config.rpcs.escalate_case.timeout,
                         metadata:     metadata,
                         retry_policy: @config.rpcs.escalate_case.retry_policy

  options.apply_defaults timeout:      @config.timeout,
                         metadata:     @config.metadata,
                         retry_policy: @config.retry_policy

  @case_service_stub.call_rpc :escalate_case, request, options: options do |response, operation|
    yield response, operation if block_given?
    return response
  end
rescue ::GRPC::BadStatus => e
  raise ::Google::Cloud::Error.from_error(e)
end

#get_case(request, options = nil) ⇒ ::Google::Cloud::Support::V2::Case #get_case(name: nil) ⇒ ::Google::Cloud::Support::V2::Case

Retrieve the specified case.

Examples:

Basic example

require "google/cloud/support/v2"

# Create a client object. The client can be reused for multiple calls.
client = Google::Cloud::Support::V2::CaseService::Client.new

# Create a request. To set request fields, pass in keyword arguments.
request = Google::Cloud::Support::V2::GetCaseRequest.new

# Call the get_case method.
result = client.get_case request

# The returned object is of type Google::Cloud::Support::V2::Case.
p result

Overloads:

  • #get_case(request, options = nil) ⇒ ::Google::Cloud::Support::V2::Case

    Pass arguments to get_case via a request object, either of type GetCaseRequest or an equivalent Hash.

    Parameters:

    • request (::Google::Cloud::Support::V2::GetCaseRequest, ::Hash) —

      A request object representing the call parameters. Required. To specify no parameters, or to keep all the default parameter values, pass an empty Hash.

    • options (::Gapic::CallOptions, ::Hash) (defaults to: nil) —

      Overrides the default settings for this call, e.g, timeout, retries, etc. Optional.

  • #get_case(name: nil) ⇒ ::Google::Cloud::Support::V2::Case

    Pass arguments to get_case via keyword arguments. Note that at least one keyword argument is required. To specify no parameters, or to keep all the default parameter values, pass an empty Hash as a request object (see above).

    Parameters:

    • name (::String) (defaults to: nil) —

      Required. The fully qualified name of a case to be retrieved.

Yields:

  • (response, operation) —

    Access the result along with the RPC operation

Yield Parameters:

Returns:

Raises:

  • (::Google::Cloud::Error) —

    if the RPC is aborted.



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# File 'lib/google/cloud/support/v2/case_service/client.rb', line 238

def get_case request, options = nil
  raise ::ArgumentError, "request must be provided" if request.nil?

  request = ::Gapic::Protobuf.coerce request, to: ::Google::Cloud::Support::V2::GetCaseRequest

  # Converts hash and nil to an options object
  options = ::Gapic::CallOptions.new(**options.to_h) if options.respond_to? :to_h

  # Customize the options with defaults
  metadata = @config.rpcs.get_case.metadata.to_h

  # Set x-goog-api-client, x-goog-user-project and x-goog-api-version headers
  metadata[:"x-goog-api-client"] ||= ::Gapic::Headers.x_goog_api_client \
    lib_name: @config.lib_name, lib_version: @config.lib_version,
    gapic_version: ::Google::Cloud::Support::V2::VERSION
  metadata[:"x-goog-api-version"] = API_VERSION unless API_VERSION.empty?
  metadata[:"x-goog-user-project"] = @quota_project_id if @quota_project_id

  header_params = {}
  if request.name
    header_params["name"] = request.name
  end

  request_params_header = header_params.map { |k, v| "#{k}=#{v}" }.join("&")
  metadata[:"x-goog-request-params"] ||= request_params_header

  options.apply_defaults timeout:      @config.rpcs.get_case.timeout,
                         metadata:     metadata,
                         retry_policy: @config.rpcs.get_case.retry_policy

  options.apply_defaults timeout:      @config.timeout,
                         metadata:     @config.metadata,
                         retry_policy: @config.retry_policy

  @case_service_stub.call_rpc :get_case, request, options: options do |response, operation|
    yield response, operation if block_given?
    return response
  end
rescue ::GRPC::BadStatus => e
  raise ::Google::Cloud::Error.from_error(e)
end

#list_cases(request, options = nil) ⇒ ::Gapic::PagedEnumerable<::Google::Cloud::Support::V2::Case> #list_cases(parent: nil, filter: nil, page_size: nil, page_token: nil) ⇒ ::Gapic::PagedEnumerable<::Google::Cloud::Support::V2::Case>

Retrieve all cases under the specified parent.

Note: Listing cases under an Organization returns only the cases directly parented by that organization. To retrieve all cases under an organization, including cases parented by projects under that organization, use cases.search.

Examples:

Basic example

require "google/cloud/support/v2"

# Create a client object. The client can be reused for multiple calls.
client = Google::Cloud::Support::V2::CaseService::Client.new

# Create a request. To set request fields, pass in keyword arguments.
request = Google::Cloud::Support::V2::ListCasesRequest.new

# Call the list_cases method.
result = client.list_cases request

# The returned object is of type Gapic::PagedEnumerable. You can iterate
# over elements, and API calls will be issued to fetch pages as needed.
result.each do |item|
  # Each element is of type ::Google::Cloud::Support::V2::Case.
  p item
end

Overloads:

  • #list_cases(request, options = nil) ⇒ ::Gapic::PagedEnumerable<::Google::Cloud::Support::V2::Case>

    Pass arguments to list_cases via a request object, either of type ListCasesRequest or an equivalent Hash.

    Parameters:

    • request (::Google::Cloud::Support::V2::ListCasesRequest, ::Hash) —

      A request object representing the call parameters. Required. To specify no parameters, or to keep all the default parameter values, pass an empty Hash.

    • options (::Gapic::CallOptions, ::Hash) (defaults to: nil) —

      Overrides the default settings for this call, e.g, timeout, retries, etc. Optional.

  • #list_cases(parent: nil, filter: nil, page_size: nil, page_token: nil) ⇒ ::Gapic::PagedEnumerable<::Google::Cloud::Support::V2::Case>

    Pass arguments to list_cases via keyword arguments. Note that at least one keyword argument is required. To specify no parameters, or to keep all the default parameter values, pass an empty Hash as a request object (see above).

    Parameters:

    • parent (::String) (defaults to: nil) —

      Required. The fully qualified name of parent resource to list cases under.

    • filter (::String) (defaults to: nil) —

      An expression written in filter language. If non-empty, the query returns the cases that match the filter. Else, the query doesn't filter the cases.

      Filter expressions use the following fields with the operators equals (=) and AND:

      • state: The accepted values are OPEN or CLOSED.
      • priority: The accepted values are P0, P1, P2, P3, or P4. You can specify multiple values for priority using the OR operator. For example, priority=P1 OR priority=P2.
      • creator.email: The email address of the case creator.

      Examples:

      • state=CLOSED
      • state=OPEN AND creator.email="[email protected]"
      • state=OPEN AND (priority=P0 OR priority=P1)
    • page_size (::Integer) (defaults to: nil) —

      The maximum number of cases fetched with each request. Defaults to 10.

    • page_token (::String) (defaults to: nil) —

      A token identifying the page of results to return. If unspecified, the first page is retrieved.

Yields:

  • (response, operation) —

    Access the result along with the RPC operation

Yield Parameters:

Returns:

Raises:

  • (::Google::Cloud::Error) —

    if the RPC is aborted.



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# File 'lib/google/cloud/support/v2/case_service/client.rb', line 356

def list_cases request, options = nil
  raise ::ArgumentError, "request must be provided" if request.nil?

  request = ::Gapic::Protobuf.coerce request, to: ::Google::Cloud::Support::V2::ListCasesRequest

  # Converts hash and nil to an options object
  options = ::Gapic::CallOptions.new(**options.to_h) if options.respond_to? :to_h

  # Customize the options with defaults
  metadata = @config.rpcs.list_cases.metadata.to_h

  # Set x-goog-api-client, x-goog-user-project and x-goog-api-version headers
  metadata[:"x-goog-api-client"] ||= ::Gapic::Headers.x_goog_api_client \
    lib_name: @config.lib_name, lib_version: @config.lib_version,
    gapic_version: ::Google::Cloud::Support::V2::VERSION
  metadata[:"x-goog-api-version"] = API_VERSION unless API_VERSION.empty?
  metadata[:"x-goog-user-project"] = @quota_project_id if @quota_project_id

  header_params = {}
  if request.parent
    header_params["parent"] = request.parent
  end

  request_params_header = header_params.map { |k, v| "#{k}=#{v}" }.join("&")
  metadata[:"x-goog-request-params"] ||= request_params_header

  options.apply_defaults timeout:      @config.rpcs.list_cases.timeout,
                         metadata:     metadata,
                         retry_policy: @config.rpcs.list_cases.retry_policy

  options.apply_defaults timeout:      @config.timeout,
                         metadata:     @config.metadata,
                         retry_policy: @config.retry_policy

  @case_service_stub.call_rpc :list_cases, request, options: options do |response, operation|
    response = ::Gapic::PagedEnumerable.new @case_service_stub, :list_cases, request, response, operation, options
    yield response, operation if block_given?
    return response
  end
rescue ::GRPC::BadStatus => e
  raise ::Google::Cloud::Error.from_error(e)
end

#search_case_classifications(request, options = nil) ⇒ ::Gapic::PagedEnumerable<::Google::Cloud::Support::V2::CaseClassification> #search_case_classifications(query: nil, page_size: nil, page_token: nil) ⇒ ::Gapic::PagedEnumerable<::Google::Cloud::Support::V2::CaseClassification>

Retrieve valid classifications to be used when creating a support case. The classications are hierarchical, with each classification containing all levels of the hierarchy, separated by " > ". For example "Technical Issue > Compute > Compute Engine".

Examples:

Basic example

require "google/cloud/support/v2"

# Create a client object. The client can be reused for multiple calls.
client = Google::Cloud::Support::V2::CaseService::Client.new

# Create a request. To set request fields, pass in keyword arguments.
request = Google::Cloud::Support::V2::SearchCaseClassificationsRequest.new

# Call the search_case_classifications method.
result = client.search_case_classifications request

# The returned object is of type Gapic::PagedEnumerable. You can iterate
# over elements, and API calls will be issued to fetch pages as needed.
result.each do |item|
  # Each element is of type ::Google::Cloud::Support::V2::CaseClassification.
  p item
end

Overloads:

  • #search_case_classifications(request, options = nil) ⇒ ::Gapic::PagedEnumerable<::Google::Cloud::Support::V2::CaseClassification>

    Pass arguments to search_case_classifications via a request object, either of type SearchCaseClassificationsRequest or an equivalent Hash.

    Parameters:

    • request (::Google::Cloud::Support::V2::SearchCaseClassificationsRequest, ::Hash) —

      A request object representing the call parameters. Required. To specify no parameters, or to keep all the default parameter values, pass an empty Hash.

    • options (::Gapic::CallOptions, ::Hash) (defaults to: nil) —

      Overrides the default settings for this call, e.g, timeout, retries, etc. Optional.

  • #search_case_classifications(query: nil, page_size: nil, page_token: nil) ⇒ ::Gapic::PagedEnumerable<::Google::Cloud::Support::V2::CaseClassification>

    Pass arguments to search_case_classifications via keyword arguments. Note that at least one keyword argument is required. To specify no parameters, or to keep all the default parameter values, pass an empty Hash as a request object (see above).

    Parameters:

    • query (::String) (defaults to: nil) —

      An expression written in the Google Cloud filter language. If non-empty, then only cases whose fields match the filter are returned. If empty, then no messages are filtered out.

    • page_size (::Integer) (defaults to: nil) —

      The maximum number of cases fetched with each request.

    • page_token (::String) (defaults to: nil) —

      A token identifying the page of results to return. If unspecified, the first page is retrieved.

Yields:

  • (response, operation) —

    Access the result along with the RPC operation

Yield Parameters:

Returns:

Raises:

  • (::Google::Cloud::Error) —

    if the RPC is aborted.



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# File 'lib/google/cloud/support/v2/case_service/client.rb', line 957

def search_case_classifications request, options = nil
  raise ::ArgumentError, "request must be provided" if request.nil?

  request = ::Gapic::Protobuf.coerce request, to: ::Google::Cloud::Support::V2::SearchCaseClassificationsRequest

  # Converts hash and nil to an options object
  options = ::Gapic::CallOptions.new(**options.to_h) if options.respond_to? :to_h

  # Customize the options with defaults
  metadata = @config.rpcs.search_case_classifications.metadata.to_h

  # Set x-goog-api-client, x-goog-user-project and x-goog-api-version headers
  metadata[:"x-goog-api-client"] ||= ::Gapic::Headers.x_goog_api_client \
    lib_name: @config.lib_name, lib_version: @config.lib_version,
    gapic_version: ::Google::Cloud::Support::V2::VERSION
  metadata[:"x-goog-api-version"] = API_VERSION unless API_VERSION.empty?
  metadata[:"x-goog-user-project"] = @quota_project_id if @quota_project_id

  options.apply_defaults timeout:      @config.rpcs.search_case_classifications.timeout,
                         metadata:     metadata,
                         retry_policy: @config.rpcs.search_case_classifications.retry_policy

  options.apply_defaults timeout:      @config.timeout,
                         metadata:     @config.metadata,
                         retry_policy: @config.retry_policy

  @case_service_stub.call_rpc :search_case_classifications, request, options: options do |response, operation|
    response = ::Gapic::PagedEnumerable.new @case_service_stub, :search_case_classifications, request, response, operation, options
    yield response, operation if block_given?
    return response
  end
rescue ::GRPC::BadStatus => e
  raise ::Google::Cloud::Error.from_error(e)
end

#search_cases(request, options = nil) ⇒ ::Gapic::PagedEnumerable<::Google::Cloud::Support::V2::Case> #search_cases(parent: nil, query: nil, page_size: nil, page_token: nil) ⇒ ::Gapic::PagedEnumerable<::Google::Cloud::Support::V2::Case>

Search cases using the specified query.

Examples:

Basic example

require "google/cloud/support/v2"

# Create a client object. The client can be reused for multiple calls.
client = Google::Cloud::Support::V2::CaseService::Client.new

# Create a request. To set request fields, pass in keyword arguments.
request = Google::Cloud::Support::V2::SearchCasesRequest.new

# Call the search_cases method.
result = client.search_cases request

# The returned object is of type Gapic::PagedEnumerable. You can iterate
# over elements, and API calls will be issued to fetch pages as needed.
result.each do |item|
  # Each element is of type ::Google::Cloud::Support::V2::Case.
  p item
end

Overloads:

  • #search_cases(request, options = nil) ⇒ ::Gapic::PagedEnumerable<::Google::Cloud::Support::V2::Case>

    Pass arguments to search_cases via a request object, either of type SearchCasesRequest or an equivalent Hash.

    Parameters:

    • request (::Google::Cloud::Support::V2::SearchCasesRequest, ::Hash) —

      A request object representing the call parameters. Required. To specify no parameters, or to keep all the default parameter values, pass an empty Hash.

    • options (::Gapic::CallOptions, ::Hash) (defaults to: nil) —

      Overrides the default settings for this call, e.g, timeout, retries, etc. Optional.

  • #search_cases(parent: nil, query: nil, page_size: nil, page_token: nil) ⇒ ::Gapic::PagedEnumerable<::Google::Cloud::Support::V2::Case>

    Pass arguments to search_cases via keyword arguments. Note that at least one keyword argument is required. To specify no parameters, or to keep all the default parameter values, pass an empty Hash as a request object (see above).

    Parameters:

    • parent (::String) (defaults to: nil) —

      The fully qualified name of parent resource to search cases under.

    • query (::String) (defaults to: nil) —

      An expression written in filter language.

      A query uses the following fields with the operators equals (=) and AND:

      • organization: An organization name in the form organizations/<organization_id>.
      • project: A project name in the form projects/<project_id>.
      • state: The accepted values are OPEN or CLOSED.
      • priority: The accepted values are P0, P1, P2, P3, or P4. You can specify multiple values for priority using the OR operator. For example, priority=P1 OR priority=P2.
      • creator.email: The email address of the case creator.
      • billingAccount: A billing account in the form billingAccounts/<billing_account_id>

      You must specify either organization or project.

      To search across displayName, description, and comments, use a global restriction with no keyword or operator. For example, "my search".

      To search only cases updated after a certain date, use update_time restricted with that particular date, time, and timezone in ISO datetime format. For example, update_time>"2020-01-01T00:00:00-05:00". update_time only supports the greater than operator (>).

      Examples:

      • organization="organizations/123456789"
      • project="projects/my-project-id"
      • project="projects/123456789"
      • billing_account="billingAccounts/123456-A0B0C0-CUZ789"
      • organization="organizations/123456789" AND state=CLOSED
      • project="projects/my-project-id" AND creator.email="[email protected]"
      • project="projects/my-project-id" AND (priority=P0 OR priority=P1)
    • page_size (::Integer) (defaults to: nil) —

      The maximum number of cases fetched with each request. The default page size is 10.

    • page_token (::String) (defaults to: nil) —

      A token identifying the page of results to return. If unspecified, the first page is retrieved.

Yields:

  • (response, operation) —

    Access the result along with the RPC operation

Yield Parameters:

Returns:

Raises:

  • (::Google::Cloud::Error) —

    if the RPC is aborted.



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# File 'lib/google/cloud/support/v2/case_service/client.rb', line 489

def search_cases request, options = nil
  raise ::ArgumentError, "request must be provided" if request.nil?

  request = ::Gapic::Protobuf.coerce request, to: ::Google::Cloud::Support::V2::SearchCasesRequest

  # Converts hash and nil to an options object
  options = ::Gapic::CallOptions.new(**options.to_h) if options.respond_to? :to_h

  # Customize the options with defaults
  metadata = @config.rpcs.search_cases.metadata.to_h

  # Set x-goog-api-client, x-goog-user-project and x-goog-api-version headers
  metadata[:"x-goog-api-client"] ||= ::Gapic::Headers.x_goog_api_client \
    lib_name: @config.lib_name, lib_version: @config.lib_version,
    gapic_version: ::Google::Cloud::Support::V2::VERSION
  metadata[:"x-goog-api-version"] = API_VERSION unless API_VERSION.empty?
  metadata[:"x-goog-user-project"] = @quota_project_id if @quota_project_id

  header_params = {}
  if request.parent
    header_params["parent"] = request.parent
  end

  request_params_header = header_params.map { |k, v| "#{k}=#{v}" }.join("&")
  metadata[:"x-goog-request-params"] ||= request_params_header

  options.apply_defaults timeout:      @config.rpcs.search_cases.timeout,
                         metadata:     metadata,
                         retry_policy: @config.rpcs.search_cases.retry_policy

  options.apply_defaults timeout:      @config.timeout,
                         metadata:     @config.metadata,
                         retry_policy: @config.retry_policy

  @case_service_stub.call_rpc :search_cases, request, options: options do |response, operation|
    response = ::Gapic::PagedEnumerable.new @case_service_stub, :search_cases, request, response, operation, options
    yield response, operation if block_given?
    return response
  end
rescue ::GRPC::BadStatus => e
  raise ::Google::Cloud::Error.from_error(e)
end

#universe_domain ⇒ String

The effective universe domain

Returns:

  • (String) 


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# File 'lib/google/cloud/support/v2/case_service/client.rb', line 132

def universe_domain
  @case_service_stub.universe_domain
end

#update_case(request, options = nil) ⇒ ::Google::Cloud::Support::V2::Case #update_case ⇒ ::Google::Cloud::Support::V2::Case

Update the specified case. Only a subset of fields can be updated.

Examples:

Basic example

require "google/cloud/support/v2"

# Create a client object. The client can be reused for multiple calls.
client = Google::Cloud::Support::V2::CaseService::Client.new

# Create a request. To set request fields, pass in keyword arguments.
request = Google::Cloud::Support::V2::UpdateCaseRequest.new

# Call the update_case method.
result = client.update_case request

# The returned object is of type Google::Cloud::Support::V2::Case.
p result

Overloads:

  • #update_case(request, options = nil) ⇒ ::Google::Cloud::Support::V2::Case

    Pass arguments to update_case via a request object, either of type UpdateCaseRequest or an equivalent Hash.

    Parameters:

    • request (::Google::Cloud::Support::V2::UpdateCaseRequest, ::Hash) —

      A request object representing the call parameters. Required. To specify no parameters, or to keep all the default parameter values, pass an empty Hash.

    • options (::Gapic::CallOptions, ::Hash) (defaults to: nil) —

      Overrides the default settings for this call, e.g, timeout, retries, etc. Optional.

  • #update_case ⇒ ::Google::Cloud::Support::V2::Case

    Pass arguments to update_case via keyword arguments. Note that at least one keyword argument is required. To specify no parameters, or to keep all the default parameter values, pass an empty Hash as a request object (see above).

    Parameters:

    • case (::Google::Cloud::Support::V2::Case, ::Hash) —

      Required. The case object to update.

    • update_mask (::Google::Protobuf::FieldMask, ::Hash) —

      A list of attributes of the case object that should be updated as part of this request. Supported values are priority, display_name, and subscriber_email_addresses. If no fields are specified, all supported fields are updated.

      WARNING: If you do not provide a field mask, then you might accidentally clear some fields. For example, if you leave the field mask empty and do not provide a value for subscriber_email_addresses, then subscriber_email_addresses is updated to empty.

Yields:

  • (response, operation) —

    Access the result along with the RPC operation

Yield Parameters:

Returns:

Raises:

  • (::Google::Cloud::Error) —

    if the RPC is aborted.



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# File 'lib/google/cloud/support/v2/case_service/client.rb', line 677

def update_case request, options = nil
  raise ::ArgumentError, "request must be provided" if request.nil?

  request = ::Gapic::Protobuf.coerce request, to: ::Google::Cloud::Support::V2::UpdateCaseRequest

  # Converts hash and nil to an options object
  options = ::Gapic::CallOptions.new(**options.to_h) if options.respond_to? :to_h

  # Customize the options with defaults
  metadata = @config.rpcs.update_case.metadata.to_h

  # Set x-goog-api-client, x-goog-user-project and x-goog-api-version headers
  metadata[:"x-goog-api-client"] ||= ::Gapic::Headers.x_goog_api_client \
    lib_name: @config.lib_name, lib_version: @config.lib_version,
    gapic_version: ::Google::Cloud::Support::V2::VERSION
  metadata[:"x-goog-api-version"] = API_VERSION unless API_VERSION.empty?
  metadata[:"x-goog-user-project"] = @quota_project_id if @quota_project_id

  header_params = {}
  if request.case&.name
    header_params["case.name"] = request.case.name
  end

  request_params_header = header_params.map { |k, v| "#{k}=#{v}" }.join("&")
  metadata[:"x-goog-request-params"] ||= request_params_header

  options.apply_defaults timeout:      @config.rpcs.update_case.timeout,
                         metadata:     metadata,
                         retry_policy: @config.rpcs.update_case.retry_policy

  options.apply_defaults timeout:      @config.timeout,
                         metadata:     @config.metadata,
                         retry_policy: @config.retry_policy

  @case_service_stub.call_rpc :update_case, request, options: options do |response, operation|
    yield response, operation if block_given?
    return response
  end
rescue ::GRPC::BadStatus => e
  raise ::Google::Cloud::Error.from_error(e)
end