Class: Queri::Stats::CallDistributionByHour::InclusiveServiceLevelAgreementPerHour
- Inherits:
-
Queri::Stats
- Object
- Queri::Stats
- Queri::Stats::CallDistributionByHour::InclusiveServiceLevelAgreementPerHour
- Includes:
- CompositeReportHelpers
- Defined in:
- lib/queri/stats/call_distribution_by_hour/inclusive_service_level_agreement_per_hour.rb
Instance Attribute Summary
Attributes inherited from Queri::Stats
Class Method Summary collapse
Methods inherited from Queri::Stats
#initialize, keys, query_method
Constructor Details
This class inherits a constructor from Queri::Stats
Class Method Details
.key_translations ⇒ Object
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# File 'lib/queri/stats/call_distribution_by_hour/inclusive_service_level_agreement_per_hour.rb', line 12 def key_translations ActiveSupport::OrderedHash[ :hour, "Hour", :number_of_answered_calls, "Ans.", :number_of_unanswered_calls, "Unans.", :number_of_processed_calls, "Num", :percentage_of_calls_answered_under_10_sec, "< 10", :percentage_of_calls_answered_under_20_sec, "< 20", :percentage_of_calls_answered_under_30_sec, "< 30", :percentage_of_calls_answered_under_40_sec, "< 40", :percentage_of_calls_answered_under_50_sec, "< 50", :percentage_of_calls_answered_under_60_sec, "< 60", :percentage_of_calls_answered_under_70_sec, "< 70", :percentage_of_calls_answered_under_80_sec, "< 80", :percentage_of_calls_answered_under_90_sec, "< 90", :percentage_of_calls_answered_under_100_sec, "< 100", :percentage_of_calls_answered_under_110_sec, "< 110", :percentage_of_calls_answered_under_120_sec, "< 120" ] end |
.xml_code ⇒ Object
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# File 'lib/queri/stats/call_distribution_by_hour/inclusive_service_level_agreement_per_hour.rb', line 8 def xml_code CallDistributionByHour.xml_code + ".InclSlaPerHr" end |