Class: WHD::Ticket

Inherits:
Object
  • Object
show all
Defined in:
lib/whd_ticket.rb

Instance Attribute Summary collapse

Instance Method Summary collapse

Constructor Details

#initialize ⇒ Ticket

Returns a new instance of Ticket.



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# File 'lib/whd_ticket.rb', line 11

def initialize
  unless ENV["WHD_URL"]
    print "You must set an environment variable for WHD_URL with the url of your WebHelpDesk.\n"
    print "e.g. echo export WHD_URL=https://servicedesk.com >> ~/.profile\n"
    exit
  end
  unless ENV["WHD_API_KEY"]
    print "You must set an environment variable for WHD_API_KEY with the apiKey for the tech creating the ticket.\n"
    print "e.g. echo export WHD_API_KEY=OdWPct19cIZbGIbVJkarpbrIvvx561tErxx87l3l >> ~/.profile\n"
    exit
  end
  @whd_url = ENV["WHD_URL"]
  @api_key = ENV["WHD_API_KEY"]

  # get info from user
  print "Enter a client usename for the ticket.\n"
  @ticket_client = gets.chomp
  print "Enter a subject for the ticket.\n"
  @ticket_subject = gets.chomp
  print "Enter the ticket details.\n"
  @ticket_details = gets.chomp

  @whd_utc_time = Time.now.strftime("%Y-%m-%d\T%H:%M:%S\Z")
  @send_data = {
    :reportDateUtc => @whd_utc_time,
    :emailClient => true,
    :emailTech => true,
    :emailTechGroupLevel => false,
    :emailGroupManager => false,
    :emailCc => false,
    :emailBcc => false,
    :subject => @ticket_subject,
    :detail => @ticket_details,
    :assignToCreatingTech => true,
    :problemtype => {
      :type => "ProblemType",
      :id => 124
    },
    :sendEmail => false,
    :clientReporter => {
      :type => "Client",
      :id => @ticket_client
    },
    :customFields => [
      {
        :definitionId => 21,
        :restValue => "WHD"
      },
      {
        :definitionId => 216,
        :restValue => "No"
      }
    ]
  }
end

Instance Attribute Details

#api_key ⇒ Object

Returns the value of attribute api_key.



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# File 'lib/whd_ticket.rb', line 9

def api_key
  @api_key
end

#send_data ⇒ Object

Returns the value of attribute send_data.



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# File 'lib/whd_ticket.rb', line 9

def send_data
  @send_data
end

#ticket_client ⇒ Object

Returns the value of attribute ticket_client.



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# File 'lib/whd_ticket.rb', line 9

def ticket_client
  @ticket_client
end

#ticket_details ⇒ Object

Returns the value of attribute ticket_details.



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# File 'lib/whd_ticket.rb', line 9

def ticket_details
  @ticket_details
end

#ticket_subject ⇒ Object

Returns the value of attribute ticket_subject.



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# File 'lib/whd_ticket.rb', line 9

def ticket_subject
  @ticket_subject
end

#whd_url ⇒ Object

Returns the value of attribute whd_url.



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# File 'lib/whd_ticket.rb', line 9

def whd_url
  @whd_url
end

Instance Method Details

#create ⇒ Object 



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# File 'lib/whd_ticket.rb', line 67

def create
  sendrequest = WHD::SendRestRequest.new(@whd_url, @api_key, @send_data)
  sendrequest.create
end