Class: Twilio::REST::Taskrouter::V1::WorkspaceContext::WorkspaceStatisticsContext

Inherits:
InstanceContext
  • Object
show all
Defined in:
lib/twilio-ruby/rest/taskrouter/v1/workspace/workspace_statistics.rb

Instance Method Summary collapse

Constructor Details

#initialize(version, workspace_sid) ⇒ WorkspaceStatisticsContext

Initialize the WorkspaceStatisticsContext

Parameters:

  • version (Version) —

    Version that contains the resource

  • workspace_sid (String) —

    The SID of the Workspace to fetch.



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# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace/workspace_statistics.rb', line 52

def initialize(version, workspace_sid)
    super(version)
    

    # Path Solution
    @solution = { workspace_sid: workspace_sid,  }
    @uri = "/Workspaces/#{@solution[:workspace_sid]}/Statistics"

    
end

Instance Method Details

#fetch(minutes: :unset, start_date: :unset, end_date: :unset, task_channel: :unset, split_by_wait_time: :unset) ⇒ WorkspaceStatisticsInstance

Fetch the WorkspaceStatisticsInstance

Parameters:

  • minutes (String) (defaults to: :unset) —

    Only calculate statistics since this many minutes in the past. The default 15 minutes. This is helpful for displaying statistics for the last 15 minutes, 240 minutes (4 hours), and 480 minutes (8 hours) to see trends.

  • start_date (Time) (defaults to: :unset) —

    Only calculate statistics from this date and time and later, specified in [ISO 8601](en.wikipedia.org/wiki/ISO_8601) format.

  • end_date (Time) (defaults to: :unset) —

    Only calculate statistics from this date and time and earlier, specified in GMT as an [ISO 8601](en.wikipedia.org/wiki/ISO_8601) date-time.

  • task_channel (String) (defaults to: :unset) —

    Only calculate statistics on this TaskChannel. Can be the TaskChannel’s SID or its unique_name, such as voice, sms, or default.

  • split_by_wait_time (String) (defaults to: :unset) —

    A comma separated list of values that describes the thresholds, in seconds, to calculate statistics on. For each threshold specified, the number of Tasks canceled and reservations accepted above and below the specified thresholds in seconds are computed. For example, ‘5,30` would show splits of Tasks that were canceled or accepted before and after 5 seconds and before and after 30 seconds. This can be used to show short abandoned Tasks or Tasks that failed to meet an SLA.

Returns:



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# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace/workspace_statistics.rb', line 70

def fetch(
    minutes: :unset, 
    start_date: :unset, 
    end_date: :unset, 
    task_channel: :unset, 
    split_by_wait_time: :unset
)

    params = Twilio::Values.of({
        'Minutes' => minutes,
        'StartDate' => Twilio.serialize_iso8601_datetime(start_date),
        'EndDate' => Twilio.serialize_iso8601_datetime(end_date),
        'TaskChannel' => task_channel,
        'SplitByWaitTime' => split_by_wait_time,
    })
    headers = Twilio::Values.of({'Content-Type' => 'application/x-www-form-urlencoded', })
    
    
    
    
    
    payload = @version.fetch('GET', @uri, params: params, headers: headers)
    WorkspaceStatisticsInstance.new(
        @version,
        payload,
        workspace_sid: @solution[:workspace_sid],
    )
end

#fetch_with_metadata(minutes: :unset, start_date: :unset, end_date: :unset, task_channel: :unset, split_by_wait_time: :unset) ⇒ WorkspaceStatisticsInstance

Fetch the WorkspaceStatisticsInstanceMetadata

Parameters:

  • minutes (String) (defaults to: :unset) —

    Only calculate statistics since this many minutes in the past. The default 15 minutes. This is helpful for displaying statistics for the last 15 minutes, 240 minutes (4 hours), and 480 minutes (8 hours) to see trends.

  • start_date (Time) (defaults to: :unset) —

    Only calculate statistics from this date and time and later, specified in [ISO 8601](en.wikipedia.org/wiki/ISO_8601) format.

  • end_date (Time) (defaults to: :unset) —

    Only calculate statistics from this date and time and earlier, specified in GMT as an [ISO 8601](en.wikipedia.org/wiki/ISO_8601) date-time.

  • task_channel (String) (defaults to: :unset) —

    Only calculate statistics on this TaskChannel. Can be the TaskChannel’s SID or its unique_name, such as voice, sms, or default.

  • split_by_wait_time (String) (defaults to: :unset) —

    A comma separated list of values that describes the thresholds, in seconds, to calculate statistics on. For each threshold specified, the number of Tasks canceled and reservations accepted above and below the specified thresholds in seconds are computed. For example, ‘5,30` would show splits of Tasks that were canceled or accepted before and after 5 seconds and before and after 30 seconds. This can be used to show short abandoned Tasks or Tasks that failed to meet an SLA.

Returns:



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# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace/workspace_statistics.rb', line 107

def fetch_with_metadata(
  minutes: :unset, 
  start_date: :unset, 
  end_date: :unset, 
  task_channel: :unset, 
  split_by_wait_time: :unset
)

    params = Twilio::Values.of({
        'Minutes' => minutes,
        'StartDate' => Twilio.serialize_iso8601_datetime(start_date),
        'EndDate' => Twilio.serialize_iso8601_datetime(end_date),
        'TaskChannel' => task_channel,
        'SplitByWaitTime' => split_by_wait_time,
    })
    headers = Twilio::Values.of({'Content-Type' => 'application/x-www-form-urlencoded', })
    
    
    
    
    
    response = @version.fetch_with_metadata('GET', @uri, params: params, headers: headers)
    workspace_statistics_instance = WorkspaceStatisticsInstance.new(
        @version,
        response.body,
        workspace_sid: @solution[:workspace_sid],
    )
    WorkspaceStatisticsInstanceMetadata.new(
        @version,
        workspace_statistics_instance,
        response.headers,
        response.status_code
    )
end

#inspect ⇒ Object

Provide a detailed, user friendly representation



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# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace/workspace_statistics.rb', line 152

def inspect
    context = @solution.map{|k, v| "#{k}: #{v}"}.join(',')
    "#<Twilio.Taskrouter.V1.WorkspaceStatisticsContext #{context}>"
end

#to_s ⇒ Object

Provide a user friendly representation



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# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace/workspace_statistics.rb', line 145

def to_s
    context = @solution.map{|k, v| "#{k}: #{v}"}.join(',')
    "#<Twilio.Taskrouter.V1.WorkspaceStatisticsContext #{context}>"
end