Class: Twilio::REST::Taskrouter::V1::WorkspaceContext::WorkspaceStatisticsInstance

Inherits:
InstanceResource
  • Object
show all
Defined in:
lib/twilio-ruby/rest/taskrouter/v1/workspace/workspace_statistics.rb

Instance Method Summary collapse

Constructor Details

#initialize(version, payload, workspace_sid: nil) ⇒ WorkspaceStatisticsInstance

Initialize the WorkspaceStatisticsInstance

Parameters:

  • version (Version) —

    Version that contains the resource

  • payload (Hash) —

    payload that contains response from Twilio

  • account_sid (String) —

    The SID of the Account that created this WorkspaceStatistics resource.

  • sid (String) —

    The SID of the Call resource to fetch.



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# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace/workspace_statistics.rb', line 151

def initialize(version, payload , workspace_sid: nil)
    super(version)
    
    # Marshaled Properties
    @properties = { 
        'realtime' => payload['realtime'],
        'cumulative' => payload['cumulative'],
        'account_sid' => payload['account_sid'],
        'workspace_sid' => payload['workspace_sid'],
        'url' => payload['url'],
    }

    # Context
    @instance_context = nil
    @params = { 'workspace_sid' => workspace_sid  || @properties['workspace_sid']  , }
end

Instance Method Details

#account_sid ⇒ String

Returns The SID of the [Account](www.twilio.com/docs/iam/api/account) that created the Workspace resource.

Returns:



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# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace/workspace_statistics.rb', line 193

def 
    @properties['account_sid']
end

#context ⇒ WorkspaceStatisticsContext

Generate an instance context for the instance, the context is capable of performing various actions. All instance actions are proxied to the context

Returns:



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# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace/workspace_statistics.rb', line 172

def context
    unless @instance_context
        @instance_context = WorkspaceStatisticsContext.new(@version , @params['workspace_sid'])
    end
    @instance_context
end

#cumulative ⇒ Hash

Returns An object that contains the cumulative statistics for the Workspace.

Returns:

  • (Hash) —

    An object that contains the cumulative statistics for the Workspace.



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# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace/workspace_statistics.rb', line 187

def cumulative
    @properties['cumulative']
end

#fetch(minutes: :unset, start_date: :unset, end_date: :unset, task_channel: :unset, split_by_wait_time: :unset) ⇒ WorkspaceStatisticsInstance

Fetch the WorkspaceStatisticsInstance

Parameters:

  • minutes (String) (defaults to: :unset) —

    Only calculate statistics since this many minutes in the past. The default 15 minutes. This is helpful for displaying statistics for the last 15 minutes, 240 minutes (4 hours), and 480 minutes (8 hours) to see trends.

  • start_date (Time) (defaults to: :unset) —

    Only calculate statistics from this date and time and later, specified in [ISO 8601](en.wikipedia.org/wiki/ISO_8601) format.

  • end_date (Time) (defaults to: :unset) —

    Only calculate statistics from this date and time and earlier, specified in GMT as an [ISO 8601](en.wikipedia.org/wiki/ISO_8601) date-time.

  • task_channel (String) (defaults to: :unset) —

    Only calculate statistics on this TaskChannel. Can be the TaskChannel’s SID or its ‘unique_name`, such as `voice`, `sms`, or `default`.

  • split_by_wait_time (String) (defaults to: :unset) —

    A comma separated list of values that describes the thresholds, in seconds, to calculate statistics on. For each threshold specified, the number of Tasks canceled and reservations accepted above and below the specified thresholds in seconds are computed. For example, ‘5,30` would show splits of Tasks that were canceled or accepted before and after 5 seconds and before and after 30 seconds. This can be used to show short abandoned Tasks or Tasks that failed to meet an SLA.

Returns:



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# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace/workspace_statistics.rb', line 217

def fetch(
    minutes: :unset, 
    start_date: :unset, 
    end_date: :unset, 
    task_channel: :unset, 
    split_by_wait_time: :unset
)

    context.fetch(
        minutes: minutes, 
        start_date: start_date, 
        end_date: end_date, 
        task_channel: task_channel, 
        split_by_wait_time: split_by_wait_time, 
    )
end

#inspect ⇒ Object

Provide a detailed, user friendly representation



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# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace/workspace_statistics.rb', line 243

def inspect
    values = @properties.map{|k, v| "#{k}: #{v}"}.join(" ")
    "<Twilio.Taskrouter.V1.WorkspaceStatisticsInstance #{values}>"
end

#realtime ⇒ Hash

Returns An object that contains the real-time statistics for the Workspace.

Returns:

  • (Hash) —

    An object that contains the real-time statistics for the Workspace.



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# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace/workspace_statistics.rb', line 181

def realtime
    @properties['realtime']
end

#to_s ⇒ Object

Provide a user friendly representation



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# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace/workspace_statistics.rb', line 236

def to_s
    values = @params.map{|k, v| "#{k}: #{v}"}.join(" ")
    "<Twilio.Taskrouter.V1.WorkspaceStatisticsInstance #{values}>"
end

#url ⇒ String

Returns The absolute URL of the Workspace statistics resource.

Returns:

  • (String) —

    The absolute URL of the Workspace statistics resource.



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# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace/workspace_statistics.rb', line 205

def url
    @properties['url']
end

#workspace_sid ⇒ String

Returns The SID of the Workspace.

Returns:

  • (String) —

    The SID of the Workspace.



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# File 'lib/twilio-ruby/rest/taskrouter/v1/workspace/workspace_statistics.rb', line 199

def workspace_sid
    @properties['workspace_sid']
end